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CitiMortgage Customer Service


Citigroup Inc.

P.O. Box 6728
Sioux Falls
South Dakota
United States - 57117-6728

Customer Support Phone Numbers

+1 800 283 7918(Customer Service) 9 9
+1 800 248 4638(New Mortgage or Refinance) 0 5
+1 866 280 2050(New Mortgage or Refinance) 1 2
+1 866 272 4749(Assistance) 0 6
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
This company is related to Citigroup Inc. and Citibank.

CitiMortgage Complaints & Reviews

CitiMortgage / refinance offers

LeoG on Feb 12, 2019

I have been getting offers to refinance every couple month for the last 2-3 years and has been unsuccessful to unsubscribe from those. I get a run around between different teams who promises that would the last time but in a couple month, I get a new offer. I spoke with multiple teams and...

CitiMortgage / modification department which includes their executive escalation team

Margarita Moncada on Feb 3, 2019

I am a widow and like many others lost my house, cars etc. During the bank meltdown years. Ironically, I was a professional in mortgage lending, I worked hard and honestly for over 35 years. My last position was director of affordable housing, I enjoyed what I was doing as a profession...

CitiMortgage / mortgage loan insurance resolution department not respond to endorse check

Donna Ford on Jan 13, 2019

Citi loan no. 1123169715-9 We were in the Woolsey fire are and have been holding a check from our insurance company issued December 17, 2018 for clean-up. The resolution department has not responded to our letters and phone calls regarding endorsing and releasing the check. They initially...

CitiMortgage / cenlar mortgage service

Jim N' Lynn McGuire on Dec 11, 2018

We requested a statement of our escrow account, showing tax and insurance payments. NO RESPONSE ! despite our forwarding tax bill last October. Over 6 calls to Cenlar, asking for review and reduction of tax escrow, and they refuse, despite laws requiring them to do so in December. We get no...

CitiMortgage / payment of ground rent for property in baltimore, md

AveryC on Nov 15, 2018

I have been billing CitiMortage for payment of Ground Rent for the property at 1209 Wildwood Pkwy, Baltimore, MD 21229. You hold the mortgage and I understand there is an escrow account for taxes, etc. Ground Rent is due the 5th of January and July in the amount of $48.00. It was last paid...

CitiMortgage / pmi

Cyndee Haima on Aug 8, 2018

Mortgage Number 1124315193 We purchased our home in June 2016 for 370K. This 20yr old home needed TLC and some updating. We planned to put around 80K into it. We only put 5% down so we would have funds for the updates. I specifically asked the loan originator about when we could request an...

CitiMortgage / modification of current loan - property 1122 waterford. allen, tx 75013

Farasat Khawaja on Jul 18, 2018

This information relates to my modification of loan terms. I initially applied for loan modification in April 2017 and submitted package to CitiMortgage Inc. team. In January 2017 I called the Citimortgage Homeowner Support Specialist for his advice and he highly recommended that I should...

CitiMortgage / property taxes

Melissa Campos on Jul 7, 2018

My husband and I bought our house in 2013 and in 2017 we submitted tax exemption paperwork because my husband is a veteran. Our payments were approximately $1150, which then got reduced to $838. This was in the early part of the year. Come November our loan was sold to Nationstar/ Mr...

CitiMortgage / insurance check made out to me and citimortgage

Janice Nichols on May 28, 2018

It has been over two weeks since I sent you a check from my insurance company, it was sent overnight from Goin' Postal on Simpson Road in Kissimmee, Fl. 34743. The check was supposed to be returned to me after being signed by Citi Mortgage. I can not begin repairs on my home until thi...

CitiMortgage / tax lien on my property when I totally satisfied my mortgage in 2012

Freya Marone on May 23, 2018

My loan number was 0642417399. I satisfioed my mortgage in Sept 2012 on property 141 Park Lane Douglaston, New York 11363 bourough 4, block 08043, lots 36 and 40. Approximately 2 wks ago I received a Summons and Complaint from New York Bank mellon, the lienholder of my property lot 40...

CitiMortgage / unethical behavior

The Lane Law on May 16, 2018

My name is Brenda Ramirez from The Lane Law Firm. We Represent our client Loan # 1121196954. I need to report really rude behavior from Edith Serrano & Ramon Goodman. I would like to please listen our call from today 05/16/18 @ 2:30pm Central Time where I was trying to obtain a Loan...

CitiMortgage / customer service complaint

Judy Alcantara on Mar 19, 2018

CitiMortgage is reporting an address to the credit agency - Transunion. I never had a mortgage with this address of 19402 E Main Street. Each time Transunion removes the address, CitiMortgage continue to report the address to Transunion who is required to place it back on my credit report...

CitiMortgage / mortgage/loss and mitigation

Stephanie Bobosh on Mar 8, 2018

March 8, 2018, Account #2004673328-1 Stephanie D. Bobosh 330-289-6183 I have been attempting to work with Citi on my mortgage. I have spoke with customer service as well as loss and mitigation employees. I have been emailed a list of what documents were necessary and I did this, then I...

CitiMortgage / customer service // heather

Eagle27 on Mar 1, 2018

The worst Customer Service I have experienced. I have been calling for three consecutive days, requesting a letter, the past 2 days I was directed between Customer Service, credits and other departments, no one could help me. Today was my 3rd day calling trying to get this letter. Today...

CitiMortgage / mortgage / loan

Dennis1960 on Dec 12, 2017

Creative & Crooked Accounting Be careful with Citi and loan modifications / trial payments. Last year I went through this, during the trial period I didn't receive any statements. After the 3 payments, an agreement was made BUT it took months to receive and record the mod. I made additional...

CitiMortgage / property tax department customer service

SalAl on Nov 15, 2017

I just need someone to tell me that efforts are being made to resolve my property tax payments. My local county treasurer's office is telling me that the payments have not been received, and there is a looming deadline to pay them or my property will be up for the annual tax sale. When I...

CitiMortgage / refused acceptance of home mortgage payoff

Brenda Jameson on Nov 1, 2017

October 30, 2019 — I contacted CitiMortgage, via phone, to payoff our home mortgage due to notification approximately 7-10 days prior that loan being transferred to Mr. Cooper, LLC on November 1, 2017. I spoke with Mike at CitiMortgage who refused to give me payoff amount/information stating...

CitiMortgage / customer service

Smray on Oct 31, 2017

It took 4 phone calls to finally get a representative to call me that was assigned to a file concerning an Estate wherein my firm represents the Personal Representative. We were very clear every time we spoke with someone that we wanted to begin the process for a short sale (the mortgage...

CitiMortgage / my name is isom ramsey, my account number is 900027988, hurricane harvey assistance program

isomramsey on Oct 27, 2017

this company have failed us in many ways as possible. their specialists do not hold to their words. they never call when they suppose to, and when they call they always never can help you. luis e. Olivarez, Jennifer moran will call and never have any information to help you. I have never...

CitiMortgage / insurance claim process

DMAC69 on Oct 17, 2017

My name is Dedrick McCarvy, (#2003992488) and my home flooded in the Historic Flood in Baton Rouge Louisiana on August 14, 2016. I made a claim through my insurance company and insurance proceeds were sent in my name and CitiMortgage. The devastation of my home flooding was minor in...