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CitiMortgage Customer Care Service

Citigroup Inc.

P.O. Box 6728
Sioux Falls
South Dakota
United States - 57117-6728

Customer Support Phone Numbers

+1 800 283 7918(Customer Service) 6 5
+1 800 248 4638(New Mortgage or Refinance) 0 2
+1 866 280 2050(New Mortgage or Refinance) 1 0
+1 866 272 4749(Assistance) 0 4
Work days:
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
This company is related to Citigroup Inc. and Citibank.

CitiMortgage Complaints & Reviews

CitiMortgage / insurance claim process

DMAC69 on Oct 17, 2017
My name is Dedrick McCarvy, (#2003992488) and my home flooded in the Historic Flood in Baton Rouge Louisiana on August 14, 2016. I made a claim through my insurance company and insurance proceeds were sent in my name and CitiMortgage. The devastation of my home flooding was minor in...

CitiMortgage / I am complaining about your loan department.

Tracy Boone on Oct 17, 2017
Good Morning: My loan number is 001124486768. I started the loan process in July with Michael Dobbs to purchase a short sale. I would like to say he has been very helpful, however the numerous out of the office by Keith Cumming in the loan processing department is not acceptable. My loan...

CitiMortgage / home mortgage

CITIMORTGAGE Sucks!!! on Oct 11, 2017
I live in houston and one of the counties directly affected by hurricane harvey. Although I did not lose my home in the storm, I did have damage to the roof and yard damage (Fence and trees). Also, I have been unable to work for some time. I called citimortgage (Cm) immediately after the...

CitiMortgage / misleading hurricane relief assistance

Don Shippey on Oct 8, 2017
First off disappointed they are not allowing hurricane victims option to skip payments and have them added to end of mortgage like some other lenders are. If you ask for assistance they tell you you can skip some payments, and then make them up in full at end of 6 months. I need help...

CitiMortgage / customer service after we paid off our mortgage

Nataliia Hays on Sep 28, 2017
My name in Nataliia Hays (my nickname is Natasha), I am authorized user on our Morgage account 2005558695, but today I called to find out (confirmed) the escrow account and how much total we will receive back from citimorgage and customer service representatives wasted 25 minutes of my...

CitiMortgage / help from the hurricane harvey

Sharon Cooper on Sep 8, 2017
On August 25 we were hit with Hurricane Harvey but thank god for my blessing my home was not as bad as others only my floors in my home got wet and needed to be replaced and I called my mortgage company for help because I really didn't want to make a claim on my Insurance and was told we...

CitiMortgage / mortgage, modification

mmbarreto1 on Aug 26, 2017
My name is maria, my loan #1124129518 for over two yrs and payments $1901. Back in may, 2017, I had applied for modification to lower my payments, and supposedly it was approved and was told that my first payment was on july 1st for $1295 by melinda bennett, which now she is no longer with...

CitiMortgage / difficulty in surrendering house

daffydiet on Aug 22, 2017
Regarding loan # 1121241509 1949 Westfield Dr N Columbus OH 43223 Jeanne A Spears Its probably easiest if I just copy and paste what I emailed our congresswoman: Greetings. I am writing on behalf of my friend Jeanne Spears. She will be 87 in 2 weeks. She moved to senior housing on March...

CitiMortgage / mortgage payment paid

Larry Holmgren on Aug 7, 2017
My mortgage payment was paid by my bank on 8-2-17 but not accounted for on my monthly statement receivrd 8-7-17. Now you are asking fot two months of payment. #0008353501-3. Furthermore, I called the customer service # and got no service. 5 minutes of ads. Then, the number you called has been...

CitiMortgage / mortgage loan fraud. acc # 1123723690-3

RickSage on Jun 6, 2017
Despite once Trustmaker, Martha L Albino's intent to have an Irrevocable Trust dissolved and hire of attorneys, an Irrevocable Trust with property, Borough: Q, Block: 07171, Lot: 0005 used for initial funds, the falsely positioned as dissolved Irr Trust by way of her then Attorney, Peter...

CitiMortgage / overcharges on home loan

Jan Stapp on May 30, 2017
For a few years now, I have been sending letters to CitiMortgage questioning the overcharges on my account. I have been given no less than five (5) addresses to which the data and complaint letter should be sent. Each time, it is returned with out acknowledgement that anyone has even read...

CitiMortgage / tax department

Pauline Mariano on Feb 27, 2017
My mortgage account number is 1123548214. I always submit my tax bills to the Tax Department in Fort Worth, TX, since they are sent directly to me. In 2016 we had an addition to our home and there were several interim tax bills sent to me, which I forwarded to the Tax Department. I kept...

CitiMortgage / mortgage account escrow disclosure statement

Tami Jensen on Feb 15, 2017
I received an updated escrow account disclosure statement dated 1/26/17. This statement reflected an escrow shortage that would increase my mortgage payment by $506.00 per month. When I called to question this 30% increase, I was told that last year's analysis incorrectly. Basically I was told...

CitiMortgage / wrongful foreclosure in 2010 due to negligence by citimortgage

SGaynor on Feb 15, 2017
Our home was wrongfully foreclosed in 2010 due to negligence on citimortgage'e part. While going through the process of a loan modification, which started in 2008, (i would like to comment that I was told by a citi representative we would have to be at least two months behind on our...

CitiMortgage / customer service refusal to rectify my issue with my heloc

deimp on Feb 1, 2017
I applied for a heloc in september. I applied at the commack branch with laurie gentile. Anytime I emailed or called her, it took her days to get back to me. When my application went to the loan processor, the incompetence continued. I sent in everything they asked for and wasn't hearing...

CitiMortgage / refinance of existing mortgage, stuck with title company no assistance from processing team

Robert Rada on Jan 30, 2017
I have had my refi'd mortgage with Citi since 2009. When I opted to refinance to a 15 year mortage, the Title company has an "issue" on the lien, stating that the builder of the home had a 7MM loan from 1997 (which is impossible, since my house was built in 2001... the lien is for the 130...

CitiMortgage / loss drafts department

Andy In CS on Dec 19, 2016
On 7/28/16 we experience a hail storm that damaged our house, property and cars. Allstate was responsive and quickly provided us the funds to repair the cars, house and personal property. The check for the house, out buildings and personal property was also made out to CitiMortgage. We...

CitiMortgage / mortgage

Heather Blake on Dec 14, 2016
We have had a 15 year mortgage for 15 years. Should have been paid off last month. Now getting collection notices of over $4k. We never cancelled the direct debit or changed bank accounts. Have always paid on time. Now won't accept payment online or over phone. Live in a community property state & house is in both names, but they won't speak to my wife.

CitiMortgage / trying to pay my mom's mortgage

Shea Rosenstein on Nov 18, 2016
I Shea Rosenstein been helping my mom (Kathleen rosenstein) pay her mortgage for a while now. We have giving cities mortgage countless verbal atherization for me to pay it. They have lied and denied these verbal atherization. We are one month behind and we have been since my mom has lost...

Citi Morgage / bankruptcy and customer service department acct#0622560837-8

Chellz on Nov 11, 2016
On Nov 2, 2016 I requested a payoff I was told it would take 7-10 days and would be mailed to me . On day 7 Nov 9th 2016 I contacted them and the person I spoke with told me She could fax it to my lawyer in 2 business days I said fine. But then she asked what date did I want the payoff...

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