Church's Chicken review: Roaches in ice machine ( 8 comments)

9:30 PM, May 28, 2008 (Wed). Using drive thru.- We ordered a 10 piece order and were told they only had 7 pieces left...I asked if they were to make more or what and was told that is would be 10 minutes. I agreed to wait ten minutes and told lady that we would park and come inside and wait for order she agreed. Theres one car in front of us at pickup window, as we pull in behind this car the lady with Church's yells at the customer and says she refuses to wait on them. The car leaves and I pulled up and told her again that I will come inside to wait. Upon walking up to door you can see that the two employees are in a shouting argument...The store has three entrances all three were locked and with Churches lady seeing me would not unlock door. Went back to car and waited for a couple of minutes, , , decided to drive to pickup window and ask about order... My question was if there was a problem with filling my order. She SAYS " I didn't take you Order ! In a totally disgusting attitude... This is not the first time that this store is out of what they sell, wish we wern't there attitude.! If Church's lets this kind of people to represent there company they might better start finding a new Career.

purchased family order 10 piece meal for my children and it was the worst service and chicken in my life . when i got home i called the restaurant and spoke with a vickie she said she was the manager and apologized for a leonard whose name was on the receipt and said she would replace the order which was on 8/06/2008 i work 2 jobs and wasnt able to return until today 8/11/2008 both leonard and vickie were there and very rude and all she replaced were 2 legs and 2 thighs and kept my receipt i was so upset i just left . i just feel as loyal customer that buys chicken @ once least every 2 weeks i was treated unfair and thats fine if thats the kind of people youll are now hiring i will take my business elsewhere...

Church's in Winston-salem, North Carolina is the worst place I have ever seen. I really don't know how they continue to remain in business. I call the headquarters at least once a month because the service is obnoxious or the food is beyond greasy. The headquarters never responds to complaints and never do anything to appease the customer. Last night I ordered a 15 piece mixed box and when I got home there were only 14 pieces for $ 15.68 .I went back up and the girl who had the nastiest attitude. She was stupid enough to say that I was supposed to bring the whole box back and they would replace it. Do you think that's wastefull, I do. Would you throw out 14 pieces of chicken and give somebody 15 pieces for it. It's a wonder they're not bankrupt. All I wanted was my one piece of chicken that I paid for. She had the nerve to shake her head. she couldn't count to 15.

portions are shrinking and not getting order right the first time, also out of diet soda

What the hell are you talking about? Be more specific ###!

I also have had problems with this Church's Chicken. Twice I have gone in on a Friday or Saturday night at 7:30 and ordered a 15 piece of Spicy chicken. Each time I have been told that they are out. When I ask if they would cook some, there answer is "well, I guess we can." They act like they don't want to cook anymore chicken because that is going to cause them to have to do some work. The last time, I left and went to another place that has spicy chicken. I could understand it if I was going in at closing time, but they still have 2-1/2 hours left of work.

Purchased a meal for 3 recently, the staff was all very young, even the manager. Looked like they had a "food fight" in the establishment. The chicken was ok, however the cajun dirty rice was saturated with grease. The fried okra was ice cold & no biskets were added to our order. We will not be back!

Katie Lynn Naquin
Loves'♥
Zachary Anthony Rodrigue ( :