Chumba Casino / VGW Holdings
reviews and complaints

I have filed 3 request to resolve issue with my Chumba Account and each have been closed out. Each this Nolan has kept requesting the same information can not be provided. I have provided all my banking contact information, case number and representative contact name he keeps asking for something that can not be provided and he will not listen to what needs to be done to resolve this. The have blocked my account and have $111 of my money. They have also blocked me now on Facebook. I need help in resolving this but can get it resolved and it keeps getting assigned to a Nolan and he even responded to a complaint I filed against help. Now the request shows waiting my response but they have blocked me from the ability to respond.

Okay so i have been a customer for over a year and i have spent Alot of money with you. And well my Abusive x boyfriend decides that he thinks it would be a good idea if he disputes the charges on his bank account. The next I know my account with you is cancelled and I could not figure out why.

I have paid cash for all the transactions i have ever made using his debit card. we resided together. He also did some fraudulent stuff with cash app and now he sits in Jail for corporal injury to a spouse or cohabitant over this dispute.

If i was you I would look into this a little bit more being a merchant. Because It is not fair to us for him to lie and try to scam the both of us.

thank you. Krista darrow

His name Kenneth Rasberry user id [protected]@gmail.com

When i spoke with Addriane at the bank on Auburn he didnt show any kind of concern for the situation and just assured me I could not get in trouble for the fraud. And I will be damned if he rips us off.

Its up to you but he beat me up over this whole entire thing so now i want to inform you I have one account with you [protected]@gmail.com and that is it. And I would appriciate it if you could send me any kind of information from the bank to you or you to me partaining to these facts.

Thank you for your time. Krista Darrow.

My account was locked after I was asked to provide proof of income then asked for my fathers proof of income. They keep telling me I have a ticket open but I have a email from that same ticket they say is open saying to rate my satisfaction and I of course gave a bad review and tried to get another ticket opened to try and get answers but yet have I heard anything from chumba casino

I won 16,000 sc after and submitted for redemption after my account was verified and they take forever to tell me it failed and then deactivate my account. Their customer service is garbage. I have proof on all money spent and all winnings. Not to mention I have been playing with VGW for about 4 years and only have had issues with Chumba casino. Luck land has work perfectly

Good morning,

I have an account with crumbs casino and I had first won 7,500 and I had cancel my redemption and gotten up to 10,600.00 and then I gotten up to 11,000 and when I got back around 5 the money was gone. I don’t know what’s going on. I’m sitting here in tears, I don’t know if someone hacked my account or not but I’m furious right now

I have had no luck redeeming my winnings with chumba casino after 3/4 weeks of attempting to and being patient. Ive sent to many emails to chumba only to get the same response every time. I am lead to believe that they are refusing to pay and avoiding my emails or attempts to redeem my winnings. I have access to all the emails to and from them, to many to count with the same response from them. Ive tried everything to complete the process including sending my documents and getting those verified. Something needs to be done and I need to get paid for my winnings.

I have had an account with both Luckyland and Chumba casinos for a few years now. My accounts have both been verified, and I have had no issues redeeming funds from Luckyland. I actually acquired one of their prepaid Mastercards to redeem to and it’s pretty great! With that said- my experience dealing with Chumba Casino has been quite the opposite. My account has already been previously verified. I had a green check mark on my redeem button as their website states is necessary prior to attempting any redemptions. They have had no issues taking my money for deposits this whole time, and finally about a month ago, I won a decent amount of money playing their new slingo game. I went to redeem some, and it said I needed to verify my account. Okay, that’s fine no problem. I submitted my documents and now like I said we are going on OVER A WHOLE 4 weeks, and not one person from their support team has taken the time to update me, no one will respond to my emails or to my tickets submitted on their support site! It says on their website verifications take 24-48 hours. We are over a month now and still NOTHING. I can’t login, because it says my account is “pending verification”. I have reached out on Twitter, Facebook, Reddit, even the Better Business Bureau! Still-Nothing! Oh I apologize, they did respond finally after about a week and a half on the BBB complaint stating they are doing their verification and a member of their support team will reach out to me shortly…. “Shortly”… what exactly is shortly? Because the last time I checked, NOT ONE PERSON on this planet wants to find out they’ve won over 10,000 on a game only to have to sit and wait for over a whole month to even know if they’ll ever actually see it! So unprofessional completely uncalled for and I’m pretty sure this is extremely ILLEGAL it’s basically robbery and it’s not fair and it’s not okay for them to do this to people! I’ve read PLENTY of crap reviews on this place, doing the same thing to other people. How are they even still open and up and running is my question! Someone needs to either pay me my winnings or explain to me why the heck this is taking so damn long because I’m beyond upset at this point and I won’t stop until I get answers or my winnings period!

I made a withdraw and made the choice to cash out my winnings after I had been losing money to them for a few months and thought I was making the right decision. About a week later i received an email telling me that it had been processed on their end and all that was left to do was wait for my bank to process it. I waited days, contacting my bank and each day they told me they had not received it. Then all of a sudden Chumba Casino sent me another email informing me that they had permanently disabled my account and they had “reversed” the money (even though they said it was already processed and out of their hands.. If that was the case, they wouldn’t have been able to do that) took the $1,150. They keep sending me an email stating they have put the money back in to my account but as I stated before, they disabled my account and keep giving me the run around.

This happen not to long ago. I've been play with you guys for a little while now. I said about a week and half maybe a little bit longer I recharge my account then I had won and I wanted to cash out at $200 do I did what your supposed to do to redeem the winning. It took longer then it normally had then before. So I go to my emails and seen a email stating there had been an error and that the money went back to my chumba account. So I trying loging in and my account was deactivated. One of your team members said I had more then one account with you. If they did a little investigation they would see that I've only use one email address and one cash app with the only account "I created and the only one I've use. It's all ways been the same. I've never use any other account with you guys. Someone else made the other account or account and I would like my account reactivity with all of my money that was in my account or the money that is in my account put back in to my bank account. Ive been talking to a few of my lawyers they asked me to reach out to you one more time and if it can't be resolved

this way then they will be taken legal action.. Thank you

Jenny Rebecca Becker

My email address is [protected]@gmail.com

Bank info is

$Rebecca82Joseph77 that where my money can be sent to.

I have been playing with chumba casino for some time now and I was verified and I was verified to cash out and everything was good and I finally won some money and so I cashed out to my bank for the amount of $1, 150.00 but my bank returned it and I have been trying to get a hold of chumba to update my bank information and all of a sudden out of the blue they deactivate my account and kept my cash out.

This system is rigged. I have lost over $15,000 to these people trying to just simply break even. They use a system within a system to cheat with. I have been playing blackjack for over 20 years and I have I have never seen 24 cards pulled without one 10 being played and then 17 cards pulled after only one card played. I have had 6 aces pulled at one time and then blackjack played the hand after. I have repeated scenarios so close that it is blatantly impossible to happen. I have glitches only to have my money stolen and not given back. I have reached out to the merchant and all they say is that they use the best systems and nothing is wrong. I truly feel like I am being robbed and I only keep playing with hopes to get my money back but that doesn't seem like it's going to happen so hopefully either someone reads this and can help me or I pray that everyone in the company dies from an incurable illness. Them and all their family members

I have been at you a customer for 3 years and spent a lot of money on your platform I had a charge on my card from someone else's to my account so I made a claim which after I did so was blocked for violating the terms of your conditions so I canceled the claim turned in the form multiple times and was told that it's not a real form I need help getting it verified cuz Marciano is not any help to me he has disrespected me multiple times and now this is where I'm at I would like to be reinstated and unblocked I've done nothing wrong and I've done everything I was supposed to do. Also my email is under mis Wood [protected]@gmail.com I cannot get into that email right now so it would be misty Williams [protected]@gmail.com to respond to it

I have invested thousands of dollars into Chumba casino only for them to cheat me out of my money. Several times on this particular game they cheated me out of winning the grand prize. I would like to be to notify by email which is [protected]@yahoo.com. Also, I can be reached by phone, my number is [protected]. Thank You for your time. Have a great day.

I won a large jackpot last month. After attempting to cash out Chumba deactivated my account and is now refusing to pay my $19,000.00 usd. I have been a verified player from the start. They had my drivers license, proof of residency and even a facial scan. Now they say I violated their terms and conditions. If that was the cade they should have never verified my account. Pay me my winnings Chumba. Stand behind your name and your advertisements. My email is [protected]@gmail.com

CHUMBA is now refusing to pay me my jackpot. In fact they deactivated my account. My account was verified from the start. They should have never verified my account and allowed me to spend money if ny account was not up to par for their standards. This all occurred today January 24, 2023. I am owed $19,000. After submitting my prize redemption they deactivated my account after verifying my account initially.

I haven't received my money its been several days weeks I won on the dec 29th it was process on the 2nd my name was not spelled right on check so they sent it back to chumba I'm asking for them to send it expidited I shouldn't have to wait long again I sent updated bank info id already the check for some reason is not shown on chumba yet but the bank said my last name wasn't spelled right this is the second time this has happen I sent many emails

This casino is a ripoff I can never redeem what little I won and most of the time you win nothing on this site I have spent a lot of money and the only way you win is if you use the gold coins sadly it’s one of the worst casinos online I am going to report it if I don’t get some kind of refund they never got back to me after I submitted all my bank info that’s just not right

I deactivated my account for about a month, in which time I was still receiving marketing and promotional emails. After being enticed back with an "Exclusive Deal," I decided to set a limit on my account in an attempt to gamble responsibly. Because of this, Chumba Casino/VGW Holdings have withheld all marketing and promotional emails under the guise of committing to responsible gameplay. I was under the impression that my account was restored with a spending limit and nothing more. I was never informed that I wouldn't be entitled to any promotions/deals. This is a VERY shady business practice, especially since they enticed me back with free 50SC and then did not honor it.

I have probably spent about 650$ and cashed out two deposits of 800.65$ and another of 986.00$ I verified and was accepted no problem,the address on my I.D is different than my physical address, they asked to explain why, I did and have had no problem yet, so as far as the other two ppl being hired reps for chumba is incorrect because Im just a random person in this world we live in. I hope everyone has the same luck I have had with them. In the words of a wise man ,"you gotta risk it to get the biscuit" peace out