Chumba Casino / VGW Holdings Customer Service


VGW Holdings Ltd

548 Market St. № 73140
San Francisco
United States - 94104

Customer Support Phone Numbers


Chumba Casino / VGW Holdings Complaints & Reviews

Chumba Casino / VGW Holdings / my win in chumba

Sep 12, 2019

Created Friday at 09:44 Last activity Yesterday at 06:22 Id #3336367 Status open ok everetime i send papaer they ask me for more i think its ridiculus and i want my money i put so much money in your casino i appriciate you answer me please i want the send me 5900 this i win ty my name i...

Chumba Casino / VGW Holdings / chumba casino will not pay me my winnings.

Aug 05, 2019

My name is Rebecca Patch on July 12 2019 I cashed out $200 I was told my account would need to be verified Everytime I sent in a document they asked for something else it has been almost a month and I have not received my winnings nor have I received a reply from Chumba Casino in 2 Days I...

Chumba Casino / VGW Holdings / will not payout

Jun 23, 2019

I won $200 on 5-16-19 and have been not been paid - 1st- they will not payout to my bank account because its my business account of which I am sole proprietor and the only account I had- however they have no problem taking money from my visa/debit business card and as of this email would...

Chumba Casino / VGW Holdings / payment not received, mental harassment

Jun 14, 2019

Please let me know in which jurisdiction I should sue you. I have been trying to get the $100 owed me for over 3 weeks now. It is not the amount of money, obviously, it is the ludicrous lists of demands required to receive MY MONEY. This is not the first time I have cashed out. NOW, the...

Chumba Casino / VGW Holdings / withdrawal

Jun 10, 2019

Yes I request a withdrawal from your company they told me it would take about 48 hrs to receive. That time has come and gone i got hold of your company again they apologies for my trouble just be patient and it will take another 24 hrs and nothing it has been over 4 days now and I haven't...

Chumba Casino / VGW Holdings / chumba

Jun 05, 2019

I was verified 3 or 4 different times...all the sudden they say they have closed my account because it appears i have multiple accounts...i only have one ...only played on one...and only cashed out on one! I think its because i started cashing out more ! Everytime i started cashing out it...

Chumba Casino / VGW Holdings / scam

May 26, 2019

I do agree with alot of the reviews I'm seeing, about Chumba Casino. Pulling you in, then not giving you a win, after you've made a little bit of money off them. I've been playing chumba casino for about one and a half year. February of this year, I hit the minor and major jackpots on...

Chumba Casino / VGW Holdings / will not pay me the 4500.00 that I cashed out

Apr 17, 2019

Jan 13, 2019 I cashed out 4500.00 . It took a long time to finally get them all of the info that they requested because no matter what was submitted they always had some excuse to not verify me . Finally they sent me emails saying my bank had been verified and my withdrawls had been...

Chumba Casino / VGW Holdings / cashouts/being lied to

Apr 15, 2019

I was approved on two cashout on April 10th still have not gotten them and am being told up to 10 days and when I questioned why that long when the website clearly says 3 to 5 days I did not receive an answer! I like playing and spend a significant amount of money to play but I do not...

Chumba Casino / VGW Holdings / will not pay you when you win.

Apr 15, 2019

Chumba Casino / VGW HoldingsI have spent about 2000.00 with Chumba Casino. 3 weeks ago I won 9000.00 on there buffalo slot machine. I requested a cash out and was told to submit drivers license bank account statement and a utility bill to verify who I am. Well after jumping through all there hoops they come back with...

Chumba Casino / VGW Holdings / non payout

Apr 12, 2019

I won $ 611.00 on a slots game, I iniated a payput and sent all of the documentation they asked for. instead of paying me out they deactivated my account and refused to answer my emails, blocked me from all of their social media. I received 1 email from the stating that I violated their...

Chumba Casino / VGW Holdings / i'm complaining about my card that got taken as a transaction but no money added to my game

Apr 10, 2019

Hi my name is sabina Nieto I have used two different cards to b able to play it took my info but didnt deposit the money on the game... so where did my money go I used my bank card and nothing got posted I used my debit card prepaid and nothing if I go back my info is there but no deposit...

Chumba Casino / VGW Holdings / casino winnings

Mar 31, 2019

Chumba Casino / VGW HoldingsIve been a loyal customer of Chumba Casino for years..I finally won big $8000.00.. They needed my bank details and they were verified..Chumba sent me an email stating so.. I tried to cash out $7000.00 of the $8000.00 and they stated they couldn't verify my bank details after sending my the...

Chumba Casino / gaming

Mar 30, 2019

About a month ago I won a sweeps jackpot over $11, 000. I had a total 15, 000 I cashed out. No response so I wrote. I received an email saying I had to submit identity verification although I had gone through two verifications already, when I joined and when they changed to world pay. I...

Chumba Casino / VGW Holdings / verification

Jan 26, 2019

I provided the documents needed to verify my account so I can withdraw my winnings and no response from costomer service and several days waiting for this response no emails nothing and still waiting, . It's very unprofessional and irritating Especially when I get no...

Chumba Casino / VGW Holdings / non payment

Jan 23, 2019

Chumba Casino / VGW HoldingsVery simply but I had won $5, 000 in sweepstakes cash on various slot machines on December 22nd 2018. when I attempted to cash out I was I was greeted with the usual we received your cash out request yada yada yada 2 days later my account is deactivated due to negative status my wife had...

Chumba Casino / VGW Holdings / not willing to payout my winnings

Jan 03, 2019

I always play chumba casino and recently they updated their payment method and so I recently opened my checking account and recently received my debit card so I spent quite a few on playing within the last fee days. I won $300 and I submitted the card and my ID and recently bank statement...

Chumba Casino / VGW Holdings / there not paying winnings causing major drama

Dec 28, 2018

Like 6 months ago chumba went sideways lile for like 4 and a half years they paied great on time now they dont saying we dont know whatcaccount to use. All of a audden they lost me as a player my entertainment things arnt going to become a source of drama to my life i have enough i just...

Chumba Casino / VGW Holdings / money I deposited

Dec 13, 2018

Hello So I played under [protected] Facebook Sign up and won about 400$ of the game mamas chili and was never able to cash out . Made a complaint to BBB and even to VGH about a flaw they had with the game I had so frequently played called Dusk Moonlight it was a gypsy game pretty...

Chumba Casino / VGW Holdings / purchase

Dec 09, 2018

I've been on chumba almost a year now. NEVER had a major problem with them. I've won and lost on the site. I've NEVER had a problem with cashouts nothing. A few months ago I noticed I was being charged for transactions/purchases that just were not adding up. I looked into the issue and...

Chumba Casino / VGW Holdings / wouldn’t cash me out

Nov 22, 2018

I had 1800 that I won and submitted everything they asked for and waited a few days and nothing happened. Like a dummy I continued to play and ended up losing half of it. Tried to cash out what was left and customer service said they don't have my email on file. Wow, all this time and...

[Resolved] Chumba Casino / VGW Holdings / my account is no good any more!!!

Nov 19, 2018

A month ago my credit card co. made a mistake and denied your payment, BUT I CALLED THEM AND THEY DENIED THE WRONG COMPANYS BILL, I cussed them out and said they messed up and had better make it right, THEY ASSURED ME THAT THEY DID.When i got my bill this month CHUMBA CASINO or (VGW...

Chumba Casino / VGW Holdings / a disputed account

Nov 12, 2018

On 10/28/18 I received an email stating that my account was deactivated Hello Monica, We would like to advise you that your Chumba Casino account associated with the email address, flores.[protected] is in negative status. This is because one or more refund(s) have been made on...

Chumba Casino / VGW Holdings / chumba casino

Oct 24, 2018

Total scam they do not pay you if you win..I provided all the info they needed and they always say they can't verify it..pretty pissed off it's a total scam do not play or you just might want to throw your money in the trash!!! They always have an excuse to not winning was just...

Chumba Casino / VGW Holdings / withdrawal

Oct 21, 2018

I won $1700 on chumba casino, on the 24 of septemberi, ve sent numerous emails to [protected]@chumbacasino, they started with my banking information, which i got from my bank and sent to them.Every other day i, d get an email saying this was not right and this is wrong.After three weeks they...

Chumba Casino / VGW Holdings / taking money from my account without authorization

Oct 09, 2018

So I went to use my NetSpend card the other day when should I have somewhere around 50 bucks on it and it said my funds were insufficient so I called NetSpend and they said my account has been locked and I come to find out if there is one or two or more fraudulent charges from chumba...

Chumba Casino / VGW Holdings / winning money

Oct 09, 2018

I won $600.00 and I never got it. Keep asking me some proof but I did sent all of that. Too many excuses. I won a $100.00 and I never had a problem returning that to my acct. But I guess when you pass over a hundred you'll never see it. This is a rip off . ivenail them many times I have no...

Chumba Casino / VGW Holdings / haven't received my winnings

Oct 06, 2018

I confirmed my ID and banking information to receive my Pin. When went to cash out they asked for everything all over again. Cool I submitted the information. Now I'm still waiting for my winnings. They said it's cleared on their end, but my back doesn't hold ACH deposits, it's not there...

Chumba Casino / VGW Holdings / withdrawal, I can not access the verification site, and everytime I submit something it's not good enough.

Oct 05, 2018

First I submitted my PADL and a photo, copy of the top of my bank statement. Was told to submit a picture of myself which I did, then I was told my bank statement was not acceptable that you needed the entire page (which frankly is none of your business). Then I sent the entire copy of the...

Chumba Casino / VGW Holdings / lots of red tape to cash out winnings

Sep 28, 2018

Chumba Casino / VGW Holdingsi have been playing this casino games since 2015, always winning/losing. but i enjoyed playing. until i won a couple of times. minimum withdraw amount $400.00/ once a month. so a couple of times i reached that amount and claimed the money through a cashout pin they provided. i successfully...

Chumba Casino / VGW Holdings / cash out

Sep 11, 2018

I have recently played with chumba casino and had the ability to cash out at least $900. Every since then they have given me the run around and will not cash out my winnings. It first started because of incorrect banking information. Which I provided them 2 separate accounts with the...

Chumba Casino / VGW Holdings / unauthorized charges to my debit card

Sep 10, 2018

Im not an account holder but yet funds was debited from my card. I contacted chumba providing a copy of bank statement to show the amounts debited. They stated they couldn't find any transactions .I contacted the Better Business Bureau and thanks to them I got a email from Chumba asking to...

Chumba Casino / casino

Aug 27, 2018

I bought $5.00 to play with and they took money rite out of my account did not verify that.well I played for awhile and got it up to100.00 tried to cash out and they said they would need to verify I took pics of Do&Bank stament like they requested .go back to screen and it asus I can...

Chumba Casino / VGW Holdings / winnings and withdrawals

Aug 26, 2018

I have won a few hundred dollars that I have attempted to withdraw on a few occasions. The first time I tried to withdraw, they asked for a ton of verification and I just kept playing till that money was gone. The second time I tried I thought they had all my verification information and waited...

Chumba Casino / VGW Holdings / casino

Aug 23, 2018

I won money and try to cash out. They give me many excuses about my bank account and i.d i reload it and still. The same. I know they a scam now and i want my money back.if i have to take there ass to court i will They dont have a phone number so i cant call and talk to someone . its very...

Chumba Casino / VGW Holdings / my cash out

Aug 22, 2018

I have been trying to cash out money from chumba. I requested a cashout for $1000.00. I went through the whole verification process. I received an e-mail stating that my account had been verified. The next e-mail I got stated that my cashout had been authorized and processed. Money never...

Chumba Casino / VGW Holdings / have not received a payout that was requested over 12 days ago

Aug 16, 2018

I submitted a request for a payout on August 4th. As of August 16th I still have not received the payout. Payout amount was around $800. I have written to customer support several times and I either get no response or they tell me that a ticket was opened and the problem has been resolved...

Chumba Casino / VGW Holdings / no more payouts, difficult to cash out

Aug 06, 2018

They have changed their method of cashing out, making you jump through hoops and asking for more and more documentation before they give you any money you've won, I assume in an attempt to encourage you to keeping playing, rather than cashing out. The winners of the "contests" for free...

Chumba Casino / VGW Holdings / cash out requests not paid!!

Aug 05, 2018

Keep saying my details are incomplete. I originally submitted all requested documents in April 20118. Was receiving payouts until a couple weeks ago. Now keep replying to that first bank info was incomplete, now address is. Documentation has all required information. I want the $1, 900.00...

Chumba Casino / VGW Holdings / cash out

Aug 01, 2018

I am getting the runaround with two $100.00 cash outs. I sent a copy of my drivers license. Now I get an e-mail saying trouble with verifying my bank information that I sent to you as you requested- a copy of my statement. Also, since I sent my driver's license copy I have not been able to...