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Chumba Casino / VGW Holdings
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Chumba Casino / VGW Holdings
reviews & complaints

Chumba Casino / VGW Holdings Complaints Summary

2 Resolved
232 Unresolved
Our verdict: If considering services from Chumba Casino / VGW Holdings with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chumba Casino / VGW Holdings complaints 234

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2:29 am EST

Chumba Casino / VGW Holdings Chumba casino rtp rates.

I've spent literally THOUSANDS of dollars playing on chumba and have noticed that some games have a big payout at first and for days on end but then all of a sudden it switches up to where you don't win anything hardly and it just drains your account. I've got bank statements totaling around 20,000 dollars in 6 months from playing and have only cashed out less then 3000.

Claimed loss: 25,000

Desired outcome: 10,000

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8:47 am EST
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Chumba Casino / VGW Holdings Account deactivated

Chumba Casino had deactivated my account and sent me an email saying I was non-complaint with their 3.3 sweeps rules terms and conditions as to me, mailing in requests to get sweeps coins. They didn't give me a specific reason on why I have received the notice to what I did wrong.I also emailed them to help me update my phone number and new address since I have recently moved in December 2023 and instead of guiding me through the process, they closed and blocked my account. I also, have a little over 400 envelopes that had been sent out and the last day I sent it was November 21, 2023 and now due do this accident of my account being blocked, I will no longer have access to login in and no sweeps coins will be added to my account. I would like for them to help me update my new address and phone number and reactive my account and get my credits that was owed knowing I did follow the sweeps rules.

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6:53 am EST
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Lynn (Chumba Casino) Dec 8, 2023, 10:25 PM GMT+8 Hello Timothy, Thank you for contacting Chumba Casino Support. We understand that you are not satisfied with the outcome of your account. Please be advised that we need to stay true to the guidelines and policies we have set to promote fair and responsible gameplay to all our customers. Due to...

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Is Chumba Casino / VGW Holdings legit?

Our verdict: Complaints Board's thorough examination reveals Chumba Casino / VGW Holdings as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Chumba Casino / VGW Holdings stands out for its commitment to quality and security. Clients considering Chumba Casino / VGW Holdings should delve into its customer service record to gauge compatibility with their expectations.

Chumba Casino / VGW Holdings earns 91% level of Trustworthiness

Perfect Trust Endorsement: Chumba Casino / VGW Holdings achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of Chumba Casino / VGW Holdings's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Chumbacasino.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Chumba Casino / VGW Holdings website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Chumbacasino.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Chumba Casino / VGW Holdings have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Chumba Casino / VGW Holdings and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Chumba Casino / VGW Holdings has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 234 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Chumba Casino / VGW Holdings protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • While Chumba Casino / VGW Holdings offers various gambling services, it's important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
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12:10 am EST

Chumba Casino / VGW Holdings Charges to my back account multiple on after another at least 700 if not more

Been 2 years since I lve been able to log in to my account with the complaint they put resolved which never was just now oppend a bank account liked it to my Google account the when I check notice money missing emailed chumba the acted considered requested a pdf file so I got that for them ext . Then they emailed me saying there not going to refund anything it's time people took responsibly which I emailed them requesting a earning to wining of my account to see how much coins were purchased they haven't responded

Desired outcome: Get back what was charges and I only knew about reason transaction but after looking at bank statements they been charging since I opened account

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10:22 pm EST

Chumba Casino / VGW Holdings Bonus's and customer service and reimbursement of winnings

I've been playing on jumbo for years and about 8 months ago I was blocked for no reason and after months and months of fighting with them I got reinstated to only be issued the bonus for missing that time unnecessarily to be re-blocked and now I receive nothing I also had an incident where I hit a bonus and did not receive the payoff from it because it glitched and it was a quite significant bonus $70,000 and it was never even acknowledged I messaged about it so many times and to the point of I just gave up ridiculous

Claimed loss: 70,000$

Desired outcome: I would like to be issued the bonuses that I missed out on I would like to be issued the bonus payouts that I won I would like some compensation overall and not to be pushed aside

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7:07 am EDT
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Chumba Casino / VGW Holdings Cash redemption

I purchased a promo that was being advertised for $5 and you get 20 sweep coins to play with I won $2,200 I have my banking account already on file from a cash redemption for $almost $400 I verified the information for my identity and banking information and I received the money two days later I tried to cash on the $2200 I was asked to verify my identity again and I sent in the proper documents I also received a email stating that my bank info was already on file I have waited all day for a response on the redemption I checked for a email about my winnings and now my account has been deactivated

Claimed loss: $2209

Desired outcome: I need my money in the full amount I have bills to pay because I'm unable to work because I take care of my mom all day everyday so I really need this money

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4:49 pm EDT
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Complain.biz Search for business or topic HomeGamblingChumba CasinoMissing funds Chumba Casino complaint: Missing funds Complaint from [protected]@gmail.com reported on 22 October 2023 about Chumba Casino Chumba Casino New complaint My complaint: On Oct 12 2023 I made a request for redemption for two $101.00 Home Depot gift cards. Next day I receive...

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2:29 pm EDT
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I live in Washington state. One cannot access Chumba in Washington. At the beginning of October, I was in California for the week. While there, I played Chumba for money. I had to update the credit card information with the billing info being that of my address in Washington. I won $1,000. I went to deposit it and realized that I needed to update my...

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7:27 pm EDT
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Chumba Casino / VGW Holdings Unable to withdraw winnings

I've received multiple emails genetic emails from the company saying that they're not able to link my bank account and that is why they cannot send me my money but it's the same bank account that they took the money out of I don't know what the problem is I've taken screenshots of everything and yet they still will not answer me in a professional manner and it's just the same thing over and over every day they will not let me withdraw my winnings and they will not verify my bank account I don't think they're trying

Desired outcome: I want them to release my winnings to my bank

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11:25 am EDT
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Chumba Casino / VGW Holdings The lack of response from customer service. And my payout from chumba.

It started out with chumba advertising for the jackpot was ready on Western gold play now for your chances.

I did play and as usual I lost several dollars. Hard to win when they are pushing a game. Then I hit the grand jackpot. Over 700 grand. Then they said NOPE GAME GLITCHED. Sep23 4:10 pm.

Desired outcome: I want my money. There wasn't any glitch or error. I won it and I have a screenshot of it.

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Update by Clyde R Greer
Sep 28, 2023 4:51 pm EDT

On [protected] at about 4:10 pm I was playing Western gold. The feature game that they said was jackpot ready! For over 700 grand. After about 5 minutes I won the grand jackpot. ( I took a snapshot and verified with my wife ). I couldn't believe it. Then I noticed that it didn't register any money/sweeps on my account.. I immediately contacted customer support. It took them 2 days to respond. An they said the game glitched . As I didn't see any glitch and I told them as much. Then after two more days they said that the screenshot I had taken showed them I had won the feature games and that was the starting frame before it begins. And that is untrue because I was on my feature game already several spins in with one spin remaining when I landed the jackpot. So now I am again awaiting their response to that. They are not going to pay me as of this time and I have done nothing wrong the game didn't freeze up and my devices work well.

Update by Clyde R Greer
Sep 27, 2023 11:32 am EDT

I won the grand jackpot on Western gold. Then they said it was a glitch. There was no glitch an if there was it was after I landed on the jackpot so I should still get paid. Since their only email I haven't heard from them since. I have tried emailing them several times. It is a large some of money and I have the screenshot of winning frame

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1:47 am EDT
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Chumba Casino / VGW Holdings Chumba Casino

I updated my information after I was verified and told I could redeem my sweeps coins after I made a big win on your slingo game and as soon as I did that they locked me out before I even redeem my coins. None of my information has changed I've been trying since the 13th of this month to redeem my coins and they keep on saying that nothing I give them is good enough my ID isn't good enough the phone bill of mine isn't good enough they want a light bill but I don't have a light bill because where I live my lights and water I paid for in my rent and then they want me to send them more and more and more stuff no matter what I send I wrote the company over and over and over and I keep sending the same all the information that you asked and every time I do it I get told not good enough keep it up hang in there it's going to work just stick to it you're going to get there that sounds awfully condescending

Desired outcome: I would like to be able to get back in on my games and redeem some of my sweep coins

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6:44 am EDT

Chumba Casino / VGW Holdings Redeeming my winnings

I been waiting to get my accounted approved for almost 6 months now I provided all my personal info and bank account and it's been past 5 days I lost so much money yet I can never redeem my winnings but yet you guys always manage to take from my account how long does it take to verify I been waiting to be approved then approved again and again and still nothing what the [censored] is up with this [censored]

Desired outcome: Approve my account so I can redeem my winnings it's been way to long past the verification stage i should of been approved a long time ago please fix this issue this is [censored] and you know it is

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6:07 pm EDT
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Chumba Casino / VGW Holdings Chumba casino

On July 8 2023 I did redemption for 10500 and continue to play on site I had 1 k in play tgey shut my account down won’t pay me won’t answer me I did nothing didn’t do anything different from the date I opened my account it definitely seem like i’m not thd only person this has happened to I spent thousands and thousands on this site thinking it was legit SND here I am csnt get anyone to help respond do anything I want my 10500 plus 1 k in funds i’m play

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12:54 pm EDT
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Chumba Casino / VGW Holdings Not receiving Grand Jackpot win

I was playing on Chumba Casino and hit the Grand Jackpot on the game Western Gold. They are refusing to acknowledge the win and trying to alter my game play history as well. I only spun one time and won a Grand Jackpot when all of the sudden the screen froze. I have screen shots and screen recording of it that I will attach showing I landed on the Grand Jackpot. I will also show the game play history they have altered and trying to say it was only a $2.91 win.

Desired outcome: I would like my Grand Jackpot winnings of $526,737.48 that I rightfully won and deserve.

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10:47 am EDT
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Chumba Casino / VGW Holdings Redemption process for case#[protected] (email from me sent today)

joann owens

To: Chumba Casino Support

This was a simple task. You all have sent me to hell and back dealing with your site. You took 5 months to verify my account. You took another month to verify my bank account after sending you numerous documents that you asked for. You have my account information so what is the problem. Now you are telling me that you can't do a simple redemption of MY winnings to my account that you have full knowledge of. I looked on your company website and see that you have a ! star rating. You also have a pending class action suit. I see where you have failed to payout winnings on multiple occasions. I didn't know any of this before I began playing. If I do not receive my winning I will use every legal avenue available to me to hold you accountable. Do not give me excuses, give me my winnings,

Thank you,

Joann Brown

On Monday, July 24, 2023 at 04:03:46 AM CDT, Chumba Casino Support wrote:

Desired outcome: To receive my winnings in a timely manner without further excuses

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10:13 am EDT
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Chumba Casino / VGW Holdings Chumba casino

This casino is the biggest scam I've ever been a part of I have taken numerous screenshots and screen recordings of all the times they took my money yet never paid me for things I should have been paid for I've sent email after email and got nowhere but the same mass reply text they sent to everyone I'm sure I plan to take this to court because this is fraud on a federal level and nobody seems to do anything about it but complain I plan to spread this news to as many people as I possibly can but they are the worst online casino and the biggest fraud and I hope that the billionaire he's making all this money off of us has a rude awakening and loses his fortune that he gained from stealing from everyone else

Desired outcome: To win in court against these frauds

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Bridgette118
, US
Aug 10, 2023 5:56 pm EDT
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Yup completely fraud I won two majors cash out 10500 they shut my account down I had 1 k in play that’s 11500 with no help no answer just we decided to shut ur account down what is going on they had no problem taking my money but win they won’t pay total fraudulent scam

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Alanchingg
Hacienda hrs, US
Aug 10, 2023 4:21 pm EDT
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Hey I had a very similar situation 250k jackpot, I thought there was no hope since they out of country but the recent class action they settle out of court for 11 million gives me a little hope. Have you found a lawyer ? Any guidance would be appreciated.

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2:36 pm EDT
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Chumba Casino / VGW Holdings Redemption

They won’t give me my redemption I won 8,000 they said I had an account with them in the past that had a chargeback but the chargeback is nowhere near the amount that they owe me. I would like for them to send me the money that is owed and if I owe anything they can take what’s owed out of my winnings and send the rest to my bank. I will never play on their site again.

Desired outcome: I would like for them to release my funds and I will no longer play with them again. If I owe money I would like them to take what’s owed and give me the remainder

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Bridgette118
, US
Aug 10, 2023 5:59 pm EDT
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They did same to me so they let u play take ur money and shut u down when u win that’s insane they won’t pay me my 11500 I had did redemption they shut me down 2 hours later

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11:42 pm EDT

Chumba Casino / VGW Holdings Chumba refuses to pay jackpot after taking thousands of my dollars

I opened this account in 2022. I played almost daily. I got verified immediately. I did so with. My drivers license as well as a facial scan. After being verified I thought all was well. After all if chumba had an issue with you then surely they wouldn't verify you and let you spend money, knowing they would never pay, that would be down right theft in my option.

So in January of 2023 I hit a jackpot. My account has over $19,000 in it but chumba is reviewing to pay me. The complaints resolution team sends me an email every week or so to tell me they are still working on it but it's been 6 months. The number of ny chumba issue is

[protected], that's on all their emails. Just make this right Chumba. I'll remove my negative reviews on trust pilot, Google, and the BBB. Laurence Escalante seems to be an honest man. I don't think he would never cheat or deny someone of their rightful winnings. Please just make this right.

Michelle Ashcraft

[protected]@gmail.com

[protected]

Desired outcome: I just want paid my account balance of 19 thousand dollars and some change.

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1:21 pm EDT
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Chumba Casino / VGW Holdings Fraudulent charge

Hello today on 6/15/23 around 5AM There were a few transactions to my CASHAP CARD, they were fraudulent. I will list the amounts below:

(1): 6/14/23 7:37pm PST: $10

(2): 6/14/23 7:45pm PST: $15

(3): 6/15/23 2:48AM PST: $20

These transactions are still in pending status, I need them to be released and returned back to my cashap card... That the action I'd like to see for the outcome of this.

Please contact me with any questions or inquiries for further personal info. You may need to process this request. Thank you I. Advance for your time and effort.

Sincerely,

Robin Jones

P.s.

You can contact me back using my email which is:

[protected]@gmail.com

Desired outcome: Release the pending transactions, and return the $$ amounts back to my card.

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8:29 pm EDT

Chumba Casino / VGW Holdings Prize redemption

I'm trying to redeem my prize for months now and I can't get help from nobody at chumba they just give me the run around I just want to redeem my prize . I have been fully verified on there for at least six months now whe I tried to redeem my first prize of like 100 dollars now I have over 200 dollars I'd like to redeem and I'm not able to I would really appreciate if we got this situation resolved as I happen to like the casino except for those reasons

Desired outcome: Prize redemption

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