Chumba Casino / VGW Holdings
reviews and complaints

I'm so disappointed in chumba. You guys don't ever do anything for your players. No incentives or promos ever unless you count the 19 for 20. Lol. What a joke! Don't ever get on or put money in. Just collect my dollar and I'm off. Good thing luckyland makes you feel welcome. They actually make you want to play with everything they offer. Even gave me free $10 for my birthday. I'm so done!

I’ve been trying to cash out from from chiva casino for over a year i’ve sent in all their documentation that they requested I sent in my direct deposit form from my bank account and I still have not received my pay out. I’ve asked for a supervisor a number to call I found a number out of california i’ve called and left messages and nothing.

/ I won money,from chumba casino aprox,2 two days ago.the winnings I have is 500.47 I Jammie Jones who am a member of this casino thru verified email have now been experiencing major technical issues, problems, and error in receiving my immunities from chumba casino. I have a brand new a13 galaxy phone and it works great with pictures and technical support. This casino is now gaining my personal information and stealing my identity and not wanting to pay me my money I won on redeeming. This is in violation to my immunities and rights to be free from fraud and identity theft

In July ,2022 i won 14,057,000 on chumba casino and they are refusing to pay me.I did the whole verification process and completed it to redeem money and all of a sudden i get an email stating i was playing with my gold coins and i wasnt i was playing with my sweep coins i got proof of my winnings.I have a screenshot that i took win i won.I sent it to chumba casino and still there not wanting to pay.Well i got a email from chumba casino stating that they got a screenshot of my winnings of gold coins, and when i looked at the pic my winnings of my sweep coins are different from the gold coin pic they sent me the time is different too.So what fo i need to do to redeem my winnings?

I put thousands of dollars in the last 4 months of this year and got nothing in return. I played max bet and get nothing so I take bet down to lowest amount and win right away. A good 30 minutes of playing$50 bet and nothing, I bet . 20 cents and win.. The games are rigged and when asked I get questions about where I'm getting the money to play the game and then they want proof of my account and money I have in it. Then next you know I get my account deactivated. I would like a charge back .

I was sending sweeps envelopes and even bought in with my own money and lots they decide to deactivate my account and said 72 hours that it would be turned back on. They owe me over 3000 dollars in sweeps coins. They deactivate my account when they had to pay out. I wrote my sweeps and did everything that I was suppose to do. They wont give you a straight answer on what the issue is. They waited a week and did the same thing to me on there other casino Lucky Land and owing ne sweeps with them to.

I spent money on a waste of time and was robbed by worst gaming platform ever. I got the twenty dollar deal with sixty sweep coins and played three different games which only took about thirty mins to go through the sixty sweep coins considering I won only three times over a dollar and didn't hit one special feature. I just went through a hurricane and was looking to relax and unwind and instead was lured in by a good deal and then straight bamboozled. I play every day and this was by far the worst platform and worst game play I can play free games and come out better then one I payed for. Sixty dollars and not one special feature or a win over four bucks and only one that was four bucks. Total scam I'm going to all my media sites and blasting your platform. Can't get live chat and no answer back on 24/7 customer support wow really disappointed

My 13 year old son was charging to both vgw casinos luckyland and chumba from and old phone of mine the didn't even try and verify his age or who he was and took every dime he was will I g to spend and he was a minor you have to be 18 to play these sites and either carelessness or greed probably both on vgw casinos caused me to get about 3000 dollars used from my card by a minor and when I found out about the charges I demanded a refund because it was illegal for them to seek coins and let a minor play on there system they didn't check at all his age... I was told no chargeback and they locked the accouant so I can't get any screenshots of the accouant that the minor child was using

I Ellen Renea Smith/Willoughby played chumba slots on 9/3/2022 and paid 10 dollars to play real cash. I won 100.75$ and was told it was being processed after my identification and everything went through successfully and let me play. Now when I try to log in it tells me my account has been deactivated and to contact customer service so that's what I'm doing. If you could please help me figure out what is wrong with this it would be greatly appreciated. Thank you for your time and patience

Lately I have not been receiving any free sweeps like everybody else! I been asking for a account review and a host for months & I still haven't got one .. Its been 6 months since I received anything from chumba! They want assign me a host and everytime I ask for sweeps they tell me they can't do it. Will u please give me a host and review my account

Every time I played on Chumba, I lose. Literally, my husband and I signed up over a year ago. I was verified. He is still waiting for verification. We have attempted numerous times to contact them about this issue. No reply at all ... Ever! I checked them out on one of the blacklisted casino sites. They were there. It said they were blacklisted for rigged games. Hmm. Wondering why the majority of people cannot win on this site. They pick a few to win huge amounts of money to make it look like they pay out big. But like I said, a few. I'm sure if it was investigated, the people holding those big checks in their ads are paid actors. They are novelty checks. Chumba words, not mine.

Players beware! And please don't take my word for it, feel free to look at up yourself.

I also would like to be on the class action suit list as well. Thank you for your time. Good luck!

I'm not understanding why it sayd i hsve insufficient funds. I just purchased some but it's showing but saying I don't have enough

I was playing the slots for a a few hours and was up to 340 dollars and then hit for a big win and it was 449 dollars. Then I went to spin the wheel again and it went down to 40 dollar and some changes . This is a scam and isn't right for us to put money into this game/casino and finally hit and the money just disappeared.. I want part of the class action to. [protected]@gmail.com

Thank you and Respectfully Jeffrey kaelin

I won a few really big prizes with Chumba Casino. My final redemption was $65,000.00 I had won more than that and placed a redemption for $68,000.00 which stayed in my account for over 24 hours without being processed. Eventually I canceled the redemption and placed a new redemption for $65,000.00. After losing $3000.00 with not 1 single win, I loged out and went to sleep. The following 2 day's I went to work where I dont get cell service. Usually I would have received an email confirmation of my redemption but this time I didn't. I also never received any email's pertaining to the cancelation of my redemption, other than the one I mentioned. I decided to log in to see where the redemption process was. There was no pending redemption, no money in my account, and I had not received my winnings. I submitted several help tickets and they refuse to help. They finally emailed me back amd stated I must have played through the $65,000.00 and not known. WTF?!?!? No! That didn't happen. Also nobody knows my login information and nobody has access to my phone to play on my account. I asked for proof and they wont respond to me.

Cheating the game is rig up not fair Casino game

Hello I will announce myself as a 16 year veteran of online casino play. I have played at Chumba for a time period of up to one year. I made legit account, I sent all documents as required and my account was verified. After thousands of dollars in purchases on multiple occasions during 2021 to beginning mouths of 2022, I won 2 times. The two times I could not withdraw because all of a sudden, I had an issue with my account. After being completely verified, no chat, just email si it is very hard to get issues resolved. I notice that a 20 dollar purchase had been charged to my bank account by Chumba. I knew I did not play that week, I went into my transaction purchase history at Chumba, No purchase on file? I sent a complaint, Chumba deactivated my account! I feel we should all file a civil suit. Be careful, dangerous site and not in the US!

Hello I love yall so much & I have never had a problem cashing out still don't but I have noticed one thing only & that happened after the logo changed. After the logo changed I have had less & less out come of a positive nature. I mean a lot less

I am not saying that yall are cheating at all ...but it would be nice to know if this change has caused a change in pay out or some other cause I know not every one wins but I'm just really noticing this change after the logo change .thanks so much I love yall I will keep playing dont yah know it's fun ... lol but I would like to know the cause of the change.

My accout was granted and then I had gotten issue would you help my account

The first time I have tried to cah out they approved my information, said that it will take up to 12 days to complete then the next day I logged in and played the remainder of the sweeps coins I had kept in my account everything was fine thenr he next morning I tried to log in again and discovered they deactivated my account they sent me an email accusing me of having another account. An account I'm not aware of, that I have never used. I have responded to their email probably 5 or so times and haven't heard anything back. Only thing they told me was I needed to respond to their message saying

"I acknowledge that I have read, and do hereby accept Chumba Casino’s Terms and Conditions and pledge to abide by it moving forward." Which I did but I also told them I do not know what other account they are accusing me of having and to please tell me.

I said I only have one account. I only use this one account and this is my first time redeeming my winnings. No response from them yet and my account is still deactivated.

Coincidentally Global Poker locked my account with them as well and yet I haven't ever tried to redeem anything with them but I have spendt quite a bit of money with them and lost it all

I have also spent and lost aot of money with Chumba.

I know they are both affiliated or maybe have the same owner(s) but they are still different casinos and have different games and Global Poker has tables for social gaming for poker and Texas hold em' and some others that Chumba does not offer so why is Global Poker blocking me at the same time that Chumba deactivated my account? It doesn't make sense.

This whole thing feels like a scam that they use to not pay people. They make up some other account, don't give any information on what email that account is registered under and they are not responding so basically I don't know what's going on but it's shady as FU**!

I worked for a sports book casino in Costa Rica at one poi tinmy life and I remember a man won $6000 fair and square but my boss told us to contact this person and tell him there was a glitch in the system and he didn't really win that much money just so they didn't have to pay him.

I refused to be the person to lie to this person and crush his spirit. I quit shortly after that.

I'm an ethical person and this is not an ethical practice.

This is a warning to anyone who is thinking of playing and using their money to pay because u may not get ur winnings.

Today I went to the 76 gas station for some gas. I was unaware I only had 18.59 in my account. I tried to run my card for 20.00$ and was declined so I then tried for 15.00$ and was declined again. Knowing I had mo ey on my chumba card I decided to check the website and review my balance and transactions. When I did I saw a charge at the 76 gas station for 18.59$ and a balance of 0 on my card. I never got any gas cause they declined me but yet I was charged 18.59. Thr guy at the stationshowed me the transaction history on his register and no transaction was made for 18.59. So I called the number on the card and was told there was a glitch with 76 station server and there was a hold on my 18.59 by the gas station. So I called the 76 corporate office and they are saying that chumba mastercard has the hold on my funds and I will get them back in 7 day. First off why in the he'll are either one of them placing holds on my funds when I didn't recive anything or use them at all for anything?and why am I getting the dam runaround this is the 3rd time it's happened to me. So who really has the hold on my funds? This makes me not want to use this card anymore. It is very frustrating.