I paid off my loan on 6/18/2021. The amount I sent was quoted to me as the pay off balance but there was more interest accrued than needed by the date it was paid off. The over payment was $71.36.
I called 6/29 and was told the refund would be issued.
On 7/22 I sent a message on the website that the refund never arrived.
I called on 7/27 was told the refund was sent on 7/13. Suggested I wait more time for it to arrive.
I called on 7/30 informed them that the check still hasn't arrived and they said they would then order it to be reissued.
I called on 8/20. I was told it was re-issued to wait again.
I called on 8/24. I was told a request for the re-issue was never made and it was actually never reissued in August. that a request to reissue would be done and I would receive a follow up call the next week.
As of today, 9/7 I never received a call and I never received a check.
I called on 9/7 and asked to speak to a supervisor. I spoke to Jake #01173. Confirmed a request for reissue was done on 8/24 but it was sent to Accounts Payable to clearance that the original check has never cleared. As of 9/3 Accounts Payable hasn't responded so the reissued check has not been done.
Jake also explained that once the check is reissued, he has been told that it takes 30 to 35 days for the customers to receive it in the mail. (October?)
He is asking the Executive office to reach out to me in 3 to 5 business days concerning the refund status.
Isn't this just nuts!
Received my refund today. The check was dated 7/13/21 (the original refund date) However, the postage was dated 9/1/21. The check was held until 9/1 so all those calls that it went out and is taking 30 to 35 days for the post office to deliver was all a scam. I am filing a complaint with the Federal Reserve for their investigation of Chrysler Capital Financial and their practices.