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4.4 1002 Reviews

Chrysler Capital Complaints Summary

78 Resolved
142 Unresolved
Our verdict: Engaging with Chrysler Capital, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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J
5:40 pm EDT

Chrysler Capital Customer service

Chrysler Capital is a bank that stays strict with their policy. Customer care is non existent when it comes to their policies. If their policies states you are over the past due date even when you worked out payment plans with them about how to pay them. Your account will still be filed according to their policies for repossession. So what I am saying do not waste your time explaining your current situation with this bank they do not care for customer service and care. You can have a near life and death situation, fighting court cases, behind on corporations not paying you back on time, at the verge of going homeless because of all the above to them to put it plainly you can have the best reasons why you cannot pay particular that month but the next and still be reposed. Like it is not bad enough already. This bank really showed their [censored] on asking me why I cannot make the payments all with good reasons with plan in mind on how they are going to get paid like how I told them they were going to get paid, if you don't got the money now I was sure to let them know when the money was going to be in their account. Do not tell this people any of your business they do not need to know and it will not make a difference you are a number to them and that is it. At the end of it all they are going to get paid everything like how i told them i was going to pay them, but they went and decided to mess up my paperwork anyway. you cannot reason with this bank, they are going to get paid with your best interest not in mind, with you needing your vehicle to pay these banks back even if it meant your death to do so is what this bank treats you like.

Desired outcome: No reposession and pay like how I siad I was going to pay which in turn is the same as pay with repossion isnt that something

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12:12 pm EDT

Chrysler Capital Vehicle lease credit

ACCOUNT#21777066Upon inspection prior to returning our 2018 Jeep compass, they noted tire tread low on (2) front tires. So, we went to Ricks tire in Shelby Twp. Mi. and replaced the tires with that same exact tires. I am a car guy so I know what I am doing. I Clearly understand they MUST BE the exact tires. THEY WERE.

First Chrysler capitol claimed they not changed, then they claimed they were the wrong ones, the said "well, there was rim damage" [censored].

I HAD ALREADY SENT YOU a copy of the invoice from Ricks tire.

I [censored]ING PISSED OFF! I make a LOT of money but it requires my hands. Having to stop what i am doing to deal with [censored] it outrageous.

At THIS POINT you have cost me about $300 of my time and i am NOT HAPPY with Chrysler Capitol with properly returning my funds

Ron Trexler
586.489.609
[protected]@gmail.com

Desired outcome: Get me all of my funds IMMEDIATLY

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5:31 pm EST

Chrysler Capital unauthorized charges taken out of bank

in December 2020, Chrysler Capital had taken money out of my account when the vehicle was paid off. they have failed to reimburse me 4 months later after multiple attempts.
They said a check was cut and sent to a dealership and told me to contact them for their error for reimbursement. this has been theft out of my account and they still have failed to reimburse and now its March 2021. I requested managerial assistance and they still have not resolved the issue. I have talked to multiple people at their office and they keep passing me around. if reimbursement has not been paid a lawsuit will be filed for theft/not approved transaction.

Desired outcome: be reimbursed funds plus interest

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6:43 pm EST

Chrysler Capital Lease end

Sometime before 1/20/21, I went to the AutoNation Chrysler Dodge Jeep Ram dealership at 13601 Pines Blvd, Pembroke Pines, FL, and my brother Jorge L Touron who was the co-signer for the 2018 Jeep Grand Cherokee on the lease under my name, account no# 00 [protected]. The lease was about to expire so, my brother purchased the same vehicle a new contract was made in his name alone. The issue is that Chrysler Capital as of this moment shows that I am late on my 1/20/21 monthly payment. The lease agreement was ended in good standing and my Account with Chrysler was supposed to have been closed and left in good standing. I called Chrysler 3x and also chatted online and was told the payment from the dealer was received on 1/28/21 and it takes 72 business hours for Chrysler Capital to post it to the account. Well as of today, my account is still reflecting as late and not paid off nor closed. I have excellent credit and am praying that this will not show up on my credit file. If so that is false information provided by Chrysler Capital. I want my account with Chrysler closed as paid in full and satisfied immediately. Their delay is not acceptable especially when it can hurt a customer with excellent credit.

Today, I Just received another bill requesting payment and that I am past due. Ridiculous this vehicle was sold to my brother sometime in January 2021. Chrysler still shows that I lease it and that I am past due. I will be checking my credit file soon to make sure that this issue has not affected my credit file.
Please help me get this resolved my account closed in good standing satisfactory.

Regards,

Jesus Touron
[protected] wife Margarita

Desired outcome: Close the lease contract as satisfactory paid. Notify credit bureaus payments were not late.

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Monica Daubenmire
San Antonio, Texas, US
Apr 01, 2021 9:12 pm EDT

Chrysler Capital, DON'T HOLD YOUR BREATH!

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Monica Daubenmire
San Antonio, Texas, US
Apr 01, 2021 9:10 pm EDT

Hello, don't bother holding your breath, thinking that Chrysler Capital is going to fix anything, I've been waiting for a little over 5 years, disputed their crap on my credit reports numerous times and it always came back that it was valid but the consumer disagrees. My vehicle was regrettably financed by Chrysler Capital in 2016 but was totaled out in a car accident in August 2016. My Progressive insurance paid the majority, I had a Ford Extended Service Plan, I had a GAP insurance plan and I had a Road Vantage plan. I began receiving past due calls & notices even though they rec'd. payment from Progressive the day after the accident. They kept saying that I still had a past due balance of $489.96, the balance they showed on my online account was not what the insurance companies were going by actually it was more. By December 2016, I gave up trying to deal with them. Now, March 2021, now I had time to deal with this after constantly seeing this on my credit report. I disputed it again and I started calling them and sending them messages on their internal messaging system when you login into your account on 3/7/2021, it might as well be 2016 again because nothing about them has changed. I called week after week to get the status of my account, it's always, oh the ticket was closed, I'll have to open another ticket and forward it to my Supervisor, believe me, you will never get a phone call from them and you will repeatedly get the same reply from the internal messaging, call our customer service center. Back in 2016 when Chrysler Capital started their crap about this past due balance, I contacted Bluebonnet Motors asking them about why this Road Vantage plan had not been canceled and the refund not paid to Chrysler Capital, they informed me that I had to drive out to the dealership to fill out and sign the cancellation forms so they could process the check for it. I did that, I quit paying attention to Chrysler Capital because I knew it was going to take at least a week for Bluebonnet to mail them a check. The same week of 3/7/2021, I contacted my salesman at Bluebonnet Motors who I've known and bought vehicles from for over 20 years and they located the Road Vantage paperwork right along with the check copy that was paid to Chrysler Capital. I don't know why but Bluebonnet did not get the check sent to Chrysler Capital until 2/7/2017 but regardless they deposited and cashed this check in February of 2017 and it is no where to be found applied/posted to my account. Chrysler Capital asked me to fax them the check documentation, I couldn't email it, it had to be faxed so Bluebonnet Motors faxed it all over to them for me, again on 3/7/2021. I have called, they even confirmed that they rec'd. the fax, as of last week, same story, I have to open another ticket and this week is over, I haven't heard anything from them, I did get my dispute results from all 3 credit bureaus, still stating that debt is valid. I disputed it again but this time I had all of my documentation proving that Chrysler Capital had been paid in full since 2/17/2016 and I also found another agency to report them to on Experian's website under the disputes help. Like you, I am going to seek legal action, I want to be reimbursed for the last 5 years of that crap on my credit reports, I found this site while I was searching for lawsuits against Chrysler Capital. Get your documentation together and file a complaint with the Consumer Financial Protection Bureau (CFPB) information system, the CFPB is an independent agency of the United States Government, you can upload your documentation and proof there and I would send it to the credit bureaus as well. My next step is to file a complaint with the Better Business Bureau and then start talking to some Attorney's! Good Luck with yours.

ComplaintsBoard
J
11:59 am EST

Chrysler Capital Customer service / titles department

On January 13th, 2021 I reached out to Chrysler Capital on 3 occasions to get them to release the lien to my son's SUV that was paid off a month after purchasing in 5/2019.
1st time: 1/13/21 after Ins co. told us they were the lien holder and I got no help bc they couldn't find any info in system
2nd time: 1/14/21 still no help until I requested a mgr who then told me that the matter would be cleared up in 24-48hrs with DMV
3rd time: 1/21/21 I couldn't get anyone to tell me the request was done and transferred twice and then disconnected
4th time: 1/22/21... I reached back out today and was transferred three times to be disconnected and not helped on them releasing the lien on a vehicle they can't find in their system.

My son was in an accident a month ago and the insurance co. can't release the money because Chrysler Capital is showing as the lien holder. I spoke with the DMV and they told me to contact Chrysler Capital and ask them to release the lien and then they could give me the title. Please help me get the title to the vehicle they can't find in their system! I've asked for managers/supervisors within the company and no one seems to be able to help me... That makes for poor customer service. I'm also going to reach out to the BBB.
Signed,
Jodie McCoy
[protected]
[protected]@gmail.com

Desired outcome: HELP TO GET MY TITLE RELEASED

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Christine Landis
, US
Jul 05, 2021 7:26 pm EDT

I finally teceived a title in the mail after trying for 3 months. I was told numerous times it was sent. I finally asked if I needed to have an attorney contact them for the lien release or title. Received it within 3 days

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RjReznak
Crandon, Wisconsin, US
May 19, 2021 12:07 pm EDT
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Did you ever get a clear title? I am currently going through the same thing.

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C
6:31 pm EST

Chrysler Capital Unaware reposession

I was in A Auto Accident September 05, 2020. A lady Ran a stop Sign and crashed my vehicle. Her insurance was suppose to take care of the damages. I called Chrysler Capital asked them to go get my car cause it was the end of October her Insurance company said sign a release and they would get it out, Never Did. End October I called Chrysler Capital told them to go get my car please before the impound Auction it off. They went a got it I was on her insurance to let me no if they were paying for Damages or if its Totalled Pay it off they stated they were on it. I was calling Chrsler many times letting them no the insurance status. From Nov.8 2020 yil Dec.8 2020 I was hospitalized due to Covid. Im calling her Insurance all the time like clockwork they are plsying me stalling time talked to Chrysler noone called talkedto me about nothing. Here it is middled December I called Chrysler capital cause the insurance said they are ready to pay it off. The customer Rep at Chrysler Capital tell me its nolonger my car when they pay it off I get nothing. For 3 years not a payment missed Noone had the Decency to call me wtite me I talked several times on the phone I had til Nov.23 2020 to get my car out or I would lose it Ivwas in the Hospital, I didnot put all my money in this car to lose it a accident that was not my fault and Chrysler capital call me about Everything else so I think Progressive Prolonged all that time on purpose and Chrysler Capital talking to them should have got in contact with me about there Deadline I would have acted Fast. Im disabled I cant walk I need my transportation. So when its paid in full its not mines but its. paid off at the cost of me being injured lost everything which has made me suicidal I did everything Right im being punished. Everyone played a part at making a mess of my life paid in full im carless spent almost 20 Grand Body even more hurt and Noone cares or has consideration in what im going thru. I tried calling the CEO Shawn Everyone Affiliated with Chrysler Capital Noone can help its Too late oh well I have 2 young boys im already totally disabled due to a car accident in 2009. Noone should be treated this way I pray this Complaint get put in someones hands and they can really help me, Rather than podting it on the Internet for something to read im at Whits End With life I try to do wuz right. And at the end of the day Im juzt a lady with a reposessed vehicle. That is so wrong A person with a heart or soul couldnt do so much wrong over money the hell with my 3 years $463.00 Payment A Accident, Not A Bit Of Accommodations Consideration To My Problem sadd.

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6:37 pm EST
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Chrysler Capital Auto loan

On 11/19/2020, Bank of America sent a payoff check to Chrysler Capital. They signed for it on 11/20/2020. Bank of America and I have been calling them every few days since 11/20/2020 asking them to apply the check and release my title. They told us again and again that they could not locate it, but to just give them until 12/11/2020 to find it and post it. If they could not find it by then, BOA could put a stop payment on the check and send a new one. They assured both of us that the payment, when found, would be posted with the 11/20/2020 received date and that my account would not be marked as late or reported as late. Now, today, they still have not located the check and they absolutely have reported my account as being late. This is a big deal to me as I have never had a late payment in my life. They have also advised that they will not release my title until I pay them another month's interest. This, of course, was their plan all along. They set out to collect as much interest as possible. Side note...I bought two vehicles at the same time. The payment that BOA sent for my other vehicle posted immediately and I have already received the title. They are just upset that I refinanced these loans, but that is on them, too. I have an 820 FICO score and they wrote these loans at 6% and BOA is charging me less than 2% which is absolutely more in line with my credit worthiness. I have tried for almost a month to resolve this issue; no one there wants to do the right thing so I will never do business with them again.

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2:14 pm EDT

Chrysler Capital Unapproved changes to my account led to nonpayment

After having auto-pay enabled for our entire 3-year lease term and every payment successfully submitted, Chrysler Capital disabled my account's auto-pay for just the last payment of my lease term and never notified me of this change to my account. This resulted in my last payment being classified as delinquent. I received no additional communication that i had a delinquent payment other than my regular monthly statement. No attempt was made to call me or communicate with me other than a standard account statement. They then sent a delinquent payment alert to my credit score. Attempting to resolve now, they are refusing to withdraw the credit alert even though i immediately paid my balance when i learned of this (and even though my account said no balance due?!?!).

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3:10 pm EDT
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Chrysler Capital Executive offices-credit reporting

Are you aware that at the highest level of Customer Service that is available to a consumer (Executive Offices)- they are telling customers that

Chrysler is not Participating in the Cares Act for Consumer Credit protections ? Or worse, some individuals in that office did not even know what

The Cares act even was ? Needless to say, we were shocked to say the least. We are will be publishing an account of our experiences with this

And are currently working with the Ethics and Compliance Dept to further investigate what is going on.

What started out as an average phone call reporting simple inaccuracy in credit reporting has spawned a full on chain reaction reaching up to

Several levels of elected officials in our State.

People in the Executive offices should really find out who they are talking to before they decide to play judge jury and decision maker, without

Realizing that even if a consumer is not telling them exactly who they are or who they may or may not know in positions of influence, it is a good

Idea to really hear someones side of the story and make a concerted effort to resolve an issue when it is presented in good faith.

I won't supply any further details but will forward the report in fulll when it is fact checked and verified as required.

I am hoping this has a positive effect on the culture there, sometimes a customer service person forgets that the voice on the other end of the line

May be someone that could really shine a light on treatment that we shall call….less than ideal

Thank you for your time and I will be in touch.

Please reference Call id # 5799083. And 5777281

Account # [protected]

Report reference- Cares Act/Violation
Verification/investigation
Navex complaint/Ethics report [protected]
Executive offices/report 56.44309
FL Attorney General /report- 45.99A
CFPB- TYoenru-investigator

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JennBD
Memphis, US
Jul 14, 2021 11:36 pm EDT
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Thank goodness that someone like you knows how to take this type of activity on their part to light! There are so many out there who don't know what to do and I am still sitting in disbelief that they feel that they can treat people as they do. Chrysler needs a SERIOUS overhaul with their so-called customer service department

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12:10 pm EST

Chrysler Capital finance

Turned in 2 lease vehicles on 12/12/2019, as of 03/04/2020 Chrysler Capital still shows I have these vehicles and my account is mark PAST DUE! Also, Chrysler Capital owes me a refund on each vehicle, which every time I call to check status I am told it will take about 60 days. It has been 83 days!
Also, each time I call the agent needs to put me on hold for 5-10 minute so that they can research just to come back and say it will take about 60 days.

I believe Chrysler Capital plays these games so that customer quit calling & they get to keep the refunds that are OWED to their customer!

Very shade way to do business. Dodge/Chrysler are my preferred choice, however I will rethink before I lease with Chrysler again.

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12:34 pm EST
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Chrysler Capital Customer service

I thought Sprint was the worst when it comes to customer service...I stand corrected. Chrysler Capital took two payments from our account for one month and caused my account to overdraft. When I called over a week ago to get this issue resolved they asked for a bank statement to prove the money has come out of the account. What kind of [censored] is this? Let me get this right, you take money from my account after I cancelled the auto pay and now you need my bank statement to prove the money was taken. Get the [censored] out here with that [censored]. I will never do business with them again. [censored] Chrysler Capital!

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11:46 am EST
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Chrysler Capital lost my payoff check, terrible customer service

I purchased a car. The dealership sent a payoff check to Chrysler Capital for over 33K to payoff my trade. That was six weeks ago, yet (to preserve my good credit) I am still continuing to pay for both vehicles because Chrysler Capital cant find my payoff check. Even though the dealership has sent proof of the check, including the name of the person at Chrysler Capital who signed for the check! All I want is for someone to trace the whereabouts of this check, start at the beginning when it was signed for and try to track it. Anyone, and I mean anyone at Chrysler Capital who has taken my call will not help me at all, they wont even try! What an awful situation to be in. Sitting in limbo watching my bank account be drained to pay for a car that I no longer own and no one is doing anything to help. Literally no one!
Chrysler capital sucks, their customer service sucks and I will tell everyone I come in contact with to seek financing elsewhere

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11:35 am EST

Chrysler Capital car payment

They are crooks! I made a payment, the payment never came out of the account so they charged me a 30.00 fee because they said my account number was incorrect. That's a lie because it's the same account I pay it from always. I asked that the fee be waved and they said no. That's not good business at all. I'm refinancing my car and I'm never going to do business with them again and you shouldn't either!

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3:48 pm EST

Chrysler Capital billing

After receiving 6 phone calls from Chrsyler Capital's collection department, I was finally able to answer the next phone call wherein I spoke with Chrysler Capital representative Toshiko, who made demand for past due payment of just under $400. While on the phone I logged into my bank account to confirm that my monthly payments of $365 were still being made (note, I leased the vehicle 15 months ago and have been making payments on the 1st of every month, including the current month). After 35 minutes of Toshiko looking into my account, with no answers or breakdown of the past due amount, I obtained my original copy of the lease agreement I signed 15 months ago, which states the monthly amount is $365.00. I then requested to talk to a manager. After 30 more minutes, the manager told me because I had moved 14 months ago that my monthly payment had increased $3.00 and the other $350+ past due were late fees, that she was unable to waive, all while telling me that had never sent me any written or verbal communication as to the change in payment. How can you pay something you dont know is due? They clearly have my phone number. And the fact a manager would tell me after 5 collection phone calls and a 59 minute phone call today that I am expected to pay a late fee is ludicrous. Don't do business with Chrysler Capital if you can avoid it!

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9:37 am EST
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Chrysler Capital payoff

I was involved in a head on accident August 11, 2019 in which my car had been totaled. I have been without a car since. I am a 60 yr old woman who has to work to survive and have worked through pain and discomfort from the injuries as a result of this accident. I can not finance a vehicle until Chrysler Capitol sends me a letter stating my vehicle has been paid off. I have gotten the run around. They have received the check from Geico which was issued Nov 08 2019. It is the 21st now and still no payoff letter sent. I have suffered enough from the accident and this wait time is unnecessary. First I was told 5-10 days, then 7-10 days, then told 10 to 17 days. What is really going on? Help me please. Julie Ann Hepner McMurry [protected]. It was a 2014 Hyundai Sonata. My daughter Brandi Dionne is also on the title. Please have them release the payoff so I can move forward with my life. Please!

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6:54 pm EST

Chrysler Capital vehicle leasing

Horrible organization, their contracts are written in a predatory way and in coordination with the dealerships that work with them they scam people to get into 3 year leases telling you that you can break the lease for a penalty of "a few thousand dollars" when in reality you are locked into crazy liability of potentially the entire value of the vehicle. Misleading and bad business practices, stay away

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3:05 pm EST

Chrysler Capital lease financing

This is a terrible company and if I could give it 0 stars, I would. If you like to sit on hold forever, deal with disinterested customer service people who could care less about you or your issue, and enjoy dealing with a company that operates with zero sense of ethics, then Chrysler Capital (it's really Ally Financial in disguise) is the company for you.

I turned a lease vehicle in 7 months early and replaced with another vehicle leased through Chrysler Capital. I was nowhere near the end of my mileage, but started receiving offers in the mail from dealers to turn the car in early, so I did. The dealer agreed to cover my remaining lease payments as part of the deal.

Then Chrysler Capital sent me a bill for $5, 100 in the mail, claiming that because the car was turned in early, I owed them the difference between the residual value of the lease, and what they actually received for it at auction. Apparently, had I waited and given them a car that was 7 months older with more miles on it, it wouldn't be my fault that they calculated the residual value wrong and took a loss at auction.

Going through the dispute resolution process was a nightmare of epic proportions. When you call there, you are put on hold for literally 10-20 minutes at a time, each time you get escalated, while someone "reviews the notes" of your case. While you're on hold, you are subjected to a jazzy little tune that is literally 5-10 seconds long, then repeats, over and over and over again. Regardless of who you deal with, the best you're ever going to get is treated like a meaningless number to them. They will recite contract language and even get a nasty attitude with you, basically telling you that they don't care what you do, or whether you ever do business with them again.

We have another lease vehicle leased through our local credit union and the experience couldn't be any more different. I highly recommend that you avoid Chrysler Capital and Ally Financial at all costs and choose your own bank or a local credit union that will treat you like you matter, and not pull shady moves trying to transfer the cost of their mistakes onto you.

As a matter of fact, I'm sitting on hold with them right now - 27 minutes in - and I'm using the time to share this experience with as many people as I can.

Worst. Company. Ever.

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7:35 pm EDT

Chrysler Capital high interest rates

I bought a 2013 dodge advenger in 2013 the sale price for the car was around 17000 dollars but the interest rate made the cost over 30000 dollars the car quit in about 3 years and I was no longer able to pay for it because I needed another car and I couldn't afford 2 car payments I paid around 25000 dollars for the car but they repossessed it in 2016 can I file a claim to get some of my money back and the car

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9:43 pm EDT

Chrysler Capital chrysler capital / financial

Had never missed car Payment s, up until I started having re al issues with not only needing a whole new motor installed at only 4000 ( 4 thousand ) original miles ; other item i complained about the oil pressure relegated valve spring / oil cooler
Needed replacement, the car dealer in Fairfield -California
Would not trade in my 2013 ram truck
i then stopped making payments due to numerous recall issues with my truck, that the dealer would Not help me with ?!
Then afterwards the title ended up in the hands of a credit collections agency. Whom has repeatedly called and made Phone harassment calls, without sending me any invoice r any notice of the title being changed /
Summary ; not only did the dealer not help with my engine problems, but there seams to be very bad customer service

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12:33 pm EDT

Chrysler Capital late payment because of mixup

In July I overpaid my car bill, and when I called the customer service person said I was paid through October. That was not true, so I received a call moments ago about late payment. No problem, I am actually on the phone now paying it. But the customer service rep on the phone was not only rude, but unhelpful and un-understanding. His name is Christian Waller (maybe?) and I ended up hanging up on him because I could barely hear him, he was both talking too fast and was muffled, and am now on the phone with someone wonderful and helpful. I have never complained about anything in my life, but this rep of yours did nothing to fix any problem, inform me what was going on, or anything. It was terrible!

I do not want anything, after all it was my mistake, I just wanted to tell someone or even talk into the void about how unhelpful this man was. Every other representative I have spoken to, except I guess the woman who misinformed me about my payments, have been friendly and informative.

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Chrysler Capital Customer Reviews Overview

Chrysler Capital is a financial provider specializing in automotive finance for Chrysler, Dodge, Jeep, Ram, and FIAT vehicles. They offer a range of financing options, including loans and leases, tailored to meet the needs of individual customers. Additionally, Chrysler Capital provides dealer financing solutions, supporting their dealership network. Their services also encompass online account management and payment tools, facilitating convenience for their clients. Customers can apply for credit through their website, which streamlines the process of acquiring a vehicle.

Chrysler Capital In-depth Review

In summary, Chrysler Capital offers a range of financial services with a focus on auto financing. The website is user-friendly, and they provide various loan options suitable for different needs. Customer service is adequate, with multiple channels for communication. Online account management and payment options add convenience, although fees and penalties could be more transparent. Customer reviews are mixed, and while there are some complaints, there are also positive experiences. The company's financial health seems stable, and they offer special programs and incentives. Online tools and resources are helpful, and the company shows efforts in accessibility and compliance.

Company Overview

  1. History and Background
  2. Range of Financial Products Offered

Loan Application Process

  1. Ease of Navigation on Website
  2. Clarity of Application Requirements
  3. Approval Timeframe

Loan Options and Terms

  1. Variety of Loan Types (e.g., New, Used, Refinance)
  2. Loan Term Lengths Available
  3. Interest Rates and APRs

Customer Service

  1. Responsiveness and Availability
  2. Knowledge and Professionalism of Staff
  3. Channels of Communication (Phone, Email, Chat)

Payment and Account Management

  1. Online Account Management Features
  2. Autopay and Payment Options
  3. Clarity of Payment Schedule and Terms

Fees and Penalties

  1. Transparency of Fee Structure
  2. Late Payment Penalties
  3. Prepayment Penalties

Customer Reviews and Testimonials

  1. Positive Experiences Shared
  2. Complaints and Issues Raised
  3. Overall Customer Satisfaction Rating

Financial Health and Stability

  1. Company's Credit Ratings
  2. Financial Performance Indicators

Special Programs and Incentives

  1. Loyalty Programs
  2. Rebates and Incentives for New Buyers
  3. Partnerships with Dealerships

Online Tools and Resources

  1. Loan Calculators
  2. Educational Articles and Buying Guides
  3. FAQs and Help Sections

Accessibility and Inclusivity

  1. Services for Non-English Speakers
  2. Accommodations for Customers with Disabilities

Legal and Compliance

  1. Adherence to Financial Regulations
  2. Privacy Policy and Data Security Measures

Conclusion and Final Assessment

  1. Overall Impressions and Recommendations
  2. Suitability for Different Types of Consumers
  3. Comparison with Competing Financial Institutions
How to file a complaint about Chrysler Capital?

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1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Chrysler Capital in the 'Complaint Title' section. Be concise yet descriptive.

4. Detailing the Experience:
- Provide detailed information about your experience with Chrysler Capital. Include key areas such as transactions, steps taken to resolve the issue, the nature of the problem, and personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments.

Follow these steps carefully to effectively file a complaint against Chrysler Capital on ComplaintsBoard.com. Your detailed complaint can help address the issues you faced with the company.

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Chrysler Capital contacts

Phone numbers

+1 (855) 563-5635 +1 (855) 976-9766 More phone numbers

Website

chryslercapital.com

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Use this comments board to leave complaints and reviews about Chrysler Capital. Discuss the issues you have had with Chrysler Capital and work with their customer service team to find a resolution.