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1.0 1224 Reviews

Chowking Complaints Summary

11 Resolved
1213 Unresolved
Our verdict: If considering services from Chowking with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chowking reviews & complaints 1224

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Newest Chowking reviews & complaints

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K
1:39 am EDT

Chowking hindi maganda ang service nila sa customer

Nagorder ako ng pagkain at humingi ako ng chili garlic sauce tapos sabi naman serve naman daw tapos nung na serve na yung pagkain wala naman yung chili garlic sauce tapos try ko ule sabihin sa crew na chili garlic sauce, nagantay ako walang nagserve, kumain ako wala pa din nagserve nung hinihingi ko na sauce. Ang tagal mag serve at mukhang ayaw pa serve yung hinihingi ng customer.

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Update by Kezen
Jul 26, 2019 1:45 am EDT

Nakakainis talaga yung ganyang service sa kainan.

Update by Kezen
Jul 26, 2019 1:45 am EDT

Nanipa pa ng upuan yung crew hindi naman sadya pero imbes na mag sorry tuloy tuloy lang sa paglalakad.

Update by Kezen
Jul 26, 2019 1:39 am EDT

Pakiayos naman yung service

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M
9:55 pm EDT

Chowking cashier (jona)

Around 6: 45 pumasok kami ng anak ko sa chowking sta. Cruz corner recto at umorder ang anak ko ng sweet and sour rice meal worth php 99. Oo for take out kay cashier 1 (pambaon s school) then umupo kmi s waiting area n may 3 upuan s gilid n katapat ng cashier 2 ("jona")... Maya-maya tumingin ako kay cashier 2 at itinaas ko ung number ko ng nakangiti to get her attention... At tumingin nman siya... Tska ko cnbing ng nakangiti "follow up" (silently)... Umirap c cashier 2 at umikot ang mata hbang nagtatake ng order s costumer s harap niya... Inulit ko uli baka kasi kako d ako napansin... Itinaas ko ulit ung number ko ng nakangiti to get her attention... At tumingin nman uli siya... Tska ko cnbing ng nakangiti "follow up"... Inulit nia uli... Umirap c cashier 2 at umikot ang mata hbang nagtatake ng order s costumer s harap niya... Pumunta ako ngaun kay cashier 1 n busy ksi naiinis na ko... Sbi ko ate follow nga deadma lang ksi to (tinuro ko c cashier 2) ang bastos nito, sobrang bastos... Tinatanong ng maayos.. Sbi ni cashier 2 marami kasing nakapila (padabog n salita)... Sbay irap uli... Tsaka ko hinanap si manager... Pinakansel ko n ung order kc talagang nanggigigil ako sa cashier 2.. Dahil sa sobrang kabastusan... Tumawag nman siya sa telepono... Sbi niya tinawagan n dw nia... Maya maya umalis sia s post nia umakyat sa 2nd floor.. Sinundan ko at nagtanong ako kung san ung manager sbi nung isang staff sa taas daw... Ok pmunta ko s taas at sakto lumabas siya ksama ang 1 babae.. At tinanong ko kung sia b ung manager and she said yes... So kinuwento ko ung nangyari and infairness kay manager apologetic yung approach nia humingi sia ng pasensya at nirequest n sana wag n ikansel ung order but nacancelled na...

To cashier 2 named "jona" na sobra sa pagkabastos... Sana lang mabigyan ng karampatang aksyon at leksyon ang babaeng to... Kung ako n wlang gingawa s kanya at minuto lang ang itinagal s store n yun ay kaya nyang bastusin ng sobra sobra... Pano p kaya sa iba...

Isa p pala.. Sbi ng anak ko habang nasa jeep n kmi.. May isa daw costumer nagsabi s kanya habang nsa taas ako... "sabihin mo sa kasama mo tama lang yun maldita talaga yun eh"... Siguro madalas ung costumer un don at kilala siya... I donk know...

I am expecting for your immediate response... At sana mabigyan ako ng update tungkol sa bastos n "jona" na ito... Nagiwan ako ng contact number kay manager nicole delicano for an update...

Please lang kasiraan s institusyon nu ang ganitong staff... Favorite pa nman nming pamilya ang chowking..

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N
12:58 am EDT

Chowking pork chowfan

I ordered pork chowfan with fried shiomai. The preparation was poor. There is a string of pancit bihon in it that shouldn't be included. It was very unhygienic. I asked the crew about it and they just reheated the chowfan. I asked them to take it out because I lost my appetite but they just put it inside the plastic without any proper packaging. This is worst and very unhygienic.

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M
8:59 pm EDT

Chowking scanned copy of the or

Hi Mam/Sir,

This is Mike from Dyna Drug Corporation. I would like to request a copy of the OR for the transaction we've done last July 05, 2019. We ordered, 8 pcs. of Chicken Lauriat. We are located here at Bagong Ilog, Pasig City. I forgot to ask what branch are they from. But for many times, Chowking-Oranbo always cater to our order. But I'm not sure if they are the ones cater our order that day. Hope you can help me with this. Thank you.

Best Regards,

Mike

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A
11:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chowking rudeness towards customer

Hi good evening. I just wanna catch your attention regarding the attitude of your guard towards customer, i arrive here in chowking imus nueno around 11:10pm and it was raining papasok plng ako sabi ng guard sakin" iwan mo yung payong, sabi ko dalin ko nlng kasi bka mawala, sabay sabi nya na iwan mo jan mababasa ung sahig" napakabastos dba? Paki traine nman ng ayos at sana may good moral and right conduct yung hina hire nyo na guard. By the way i am peeson with disablity. I hope you do a corrective action for this matter. Thank you.

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J
4:39 am EDT

Chowking service crew and bad service

We are on kur way back to Manila from Pangasinan, and we decided to eat in Chowking Shell along NLEX Pampanga.
The cashier doesnt even smile at us and doesnt get our order correctly. Shes not as friendly and accomodating as we expect from this fastfood.
Our order came so late and we have to follow up several times, with just a 3 siopao and milk tea

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U
9:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chowking customer service/online delivery

I ordered last Friday (7/19) for future delivery at 7PM. Then by 5PM tumawag ako sa cs hotline nyo para makiusap na imove ng 8PM since malelate ng uwi ung umorder. Nag oo naman ung agent na nakausap ko. Then sa email confirmation na sinend nyo, I also clicked on the 'message the store' button at nilagay ko nga ang request ko. By 6PM, may doorbell ng doorbell sa bldg. Asawa ko lang ang nasa bahay that time at nasa cr sya. Panay pa dn doorbell ng delivery driver nyo na di nyo ata trinain on how to handle deliveries if unresponsive si customer. Sa kapal ng mukha nung driver nyo, nakuha pang pumasok at umakyat ng bldg at nagkakakatok ng malakas sa unit namin. Ganyan nyo ho ba itrain mga empleyado nyo? What's the point po ng paglalagay ng requested delivery time kung di nyo lang din pala susundin?! Seriously, an hour before the requested time of delivery? What if di pa nakakauwi ung umorder at ganun kaaga nyo pinadeliver? Eh di uuwi pala kami na sira ang doorbell namin dahil tatanga tanga mga drivers nyo na di alam ang protocol pag unresponsive ung customer?

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J
11:48 am EDT

Chowking service

I am very disappointed.! All this time? sa ilang beses namin kumain dito lolokohin pa kami? Counters should inform customers if large or regular lang ang drinks nila, wag dretso punch ng large! I know it could be one of your tactics to improve sales, but accdg to what happen, there is no such good suggestive selling!
And then, let us know kung 30 ba serving time nyu. And i dont think so, kasi nauna naman yung last na nag order sa amin. So disgusting! But Make immediately action plans though..

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K
2:07 am EDT

Chowking service crews

***to chowking management****

The service is very slow even they have too many crews working . The person on the cashier is unpleasant while speaking to my mom which is a senior citizen and The crews are just standing aside the counter and doing chitchatting. Hope you can educate your employees there and do some action to this. and it seems like the supervisors there is tolerating their employees in their bad customer service or could I say attitude. They should be more accomodating and welcoming.

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R
7:27 am EDT

Chowking pork chaopan

Sa tinagal tagal kong kumakain sa chowking, ngayon lang ako nakaexperience ng basang chaopan. Panis na ung nakain ko?😡😡 iba na ung lasa at amoy samantalang kkabili ko lang un sa chowking sm makati before 6 pm july 18. Tapos kakainin ko sana siya sa byahe kaso di ko makain inabot siya ng before 7pm ko kkainin kaso pag tingin ko ganun ung texture at amoy. Eh dati dati na ako nabili nun tapos magging ganto nakakadisappoint 😡😡

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S
7:04 am EDT

Chowking crews

I would like to inform you that the same incident happened the last time I complaint.. My order was at the dispatcher's area already that was said to me by a crew
and told me that they'll served it after awhile but my order wasn't given to me. I waited for an hour for that order. Everytime I follow up my order they're telling me that they're already preparing my order but wasn't given to me for an hour. I even saw the crews playing with their mobiles while other customers were waiting for their orders. I could tell that the crews here at Chowking located at Commonwealth, Luzon Ave. was terminated after I sent my complain before, it was all improved after that. But it happened again, not just today but also the other day. But i just let it, but today's incident can't be forgiven. The crews were just on their phonesss! While us the customers were waiting for the orders.. I went to the cashier's and told them about my late order! And was surprised that the moment they saw my order, they're just about to make it!? I've waited for an hour!

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J
9:33 am EDT

Chowking cashier

Ako si jhun Madera kinocomplain ko po Ang cahera nyo na Ang name ay C-jay wala po Syang customer that time katunayan dumaan sya sa harap ko para iabot sa customer na nasa table yung ibang order nila bago sya lumampas sa akin nag Sabi na ko sa kanya na excuse me follow up ko lang tong order ko nilampasan nya ko na parang walang nakita at tumuloy na iabot sa table yung remaining order so iniisip ko na baka di nya ko nakita kaso laki ko Kong to imposible yun so pag balik nya sinabi ko uli na excuse follow up ko lang yung order ko di pako tapos mag salita nilampasan nanaman nya dun na ko nabastusan maayos po Ang pananalita ko that time period nung pangalawang beses nya ginawa nya sa akin yun du nako nag taas ng Bose's bigla nya kinuha yung mic at padabog na pinallow up yung order ko ng Hindi ako tinitingnan at parang walang nakikita grabe kabastusan ng ugali ng crew nyo nung sinabi love dun sa isa nyong staff kung San pwedeng mag complain yung isang staff nalang nya Ang humingi ng sorry umalis nalang ako na sobrang na disappoint kasi ngayon lang ako nabastos ng ganun pag alis ko nakita ko pa sya na tumawa at parang proud parents sya say ginawa nya Sana Naman po ay matugunan po ninyo Ang reklamo ko kasi sobra pong nakakabahala Ang attitude ng taong it stay Ang makakasira sad maganda nyong reputasyon Sabi nung isang pinatanungan ko ganun daw talaga ugali nya mayabang at bastos salamat po.

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Z
Z
zaraiveeshiela@gmail.com
, PH
Sep 02, 2019 10:45 pm EDT

September 1, 2019 at around 2:30 pm sa Chowking SM Tungko. Nagpunta ako sa Chowking
para magorder ng pork chow fan kasi nagcacrave ako. Noong pumila ako sa counter umorder ako tapos naprint na nya yung receipt bago ko masabi na take out, alm ko na mali ko yon pero HINDI KAILNGAN NA MAGDABOG UNG CASHIER NYO PARA DUN SA RASON NA YUN. DAPAT KONG ASA HARAPN KA AT CASHIER KA DPAT MAGANDA ANG PERSONALITY MO KASI JAN NAKIKITA YUNG KONG ANO UGALI MO AT DAPAT KNG CASHIER KA WAG KANG BASTOS. Pero sa ugali ng cashier nyo na ang pangalan ay JESS sa pinakita nya sakin parang wala sayng pnag araln at parang di sya naturuan ng good manners. At tsaka noong time na ibibigay na sakin yung food na for dine -in sabi ko dun sa crew for take out nabanggit nya dun sa cashier ulit na pangalan ay JESS na for take out un SINIGAW PA NYA NA " LATE NA NYA KASI SINABI". Sana sa loob na lang sya ng Back of the House inilalagay kng ganyan mga ugali ng cashier nyo. Sana sa complaint kong ito masulosyunan nyo yung mga ganyang ugali ng cashier nyo. Kasi dahil sa mga cashier na ganyan pwedeng masira ung fast food nyo. JESS NG CHOWKING SM TUNGKO SANA WAG SYANG BASTOS. THANK YOU..

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D
8:47 am EDT

Chowking delayed food and wrong item dropped.

We ordered for 2 beef chowfan fried siomai as toppings. After 10 mins, the orders of our companions had been served. Thus orders served are wrong, chicken was still raw and drops of blood were dripping from the plate. Our other companion ordered for fried pork siomai, thus she was served with beef instead. The other one ordered for pork chowfan steamed siomai, the one served to her was fried. And our order was running 15 mins. When it was served it was completely wrong. They gave us pork chowfan with fried pork siomai. We gave it back, when we gave it back we were told that we would wait for another 10 mins for our order because they haven't still made it. They were not busy, there were only few customers so I can't understand why they haven't made our orders. Looking forward to, your reply on this matter. Thank you.

David Nieves

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E
8:41 am EDT

Chowking poor customer service

Divisoria mall food court
Gutom ang inabot ko on this branch.. What the fvck. The scenario is, i decide bumili ng chao fan instead of jollibee kasi para maiba naman ang kakainin ko. While on the counter.. Na punch at na cash out na ung order ko tsaka sinabi ni crew na willing to wait 10mins ma serve order ko so ako go lang kasi na punch na e! Mean while habang kumakain na pamilya ko pina follow up ko order ko wala pa daw! So balik ako sa table namin! Kasi naka ilan tawag na ng ibang customer wala pa din ung order ko eh.. So ako kaki-papak nlng sa kinakain ng mga anak ko.! So pagbalik ko wala pa din hindi manglang ako sir anu oras ba na order yan sayo wala ganun sa mga crew nyo eh.. Hangat tapos na pamilya ko kumain at mag cr wala pa din.. Almost 40mins akong nag antay.! At nag tiis ng gutom! Sa badtrip ko pina refund ko ung nlng ung pera ko.. Kaso pag lapit ko sa counter bago ako lapitan ng mga crew e nag haharutan muna kakagigil, ! Haay gutom na nga inabutan pa kami ng ulan kung alam ko lang ganun mangyayari sana di ko nlng naging choice ang chowking fvck! Shout out sa dalawang naghaharutan customer muna bago harutan.! Sarap kutusan eh..

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Update by edilbert rodanilla
Jul 14, 2019 8:43 am EDT

Divisoria mall food court
Gutom ang inabot ko on this branch.. What the fvck. The scenario is, i decide bumili ng chao fan instead of jollibee kasi para maiba naman ang kakainin ko. While on the counter.. Na punch at na cash out na ung order ko tsaka sinabi ni crew na willing to wait 10mins ma serve order ko so ako go lang kasi na punch na e! Mean while habang kumakain na pamilya ko pina follow up ko order ko wala pa daw! So balik ako sa table namin! Kasi naka ilan tawag na ng ibang customer wala pa din ung order ko eh.. So ako kaki-papak nlng sa kinakain ng mga anak ko.! So pagbalik ko wala pa din hindi manglang ako sir anu oras ba na order yan sayo wala ganun sa mga crew nyo eh.. Hangat tapos na pamilya ko kumain at mag cr wala pa din.. Almost 40mins akong nag antay.! At nag tiis ng gutom! Sa badtrip ko pina refund ko ung nlng ung pera ko.. Kaso pag lapit ko sa counter bago ako lapitan ng mga crew e nag haharutan muna kakagigil, ! Haay gutom na nga inabutan pa kami ng ulan kung alam ko lang ganun mangyayari sana di ko nlng naging choice ang chowking fvck! Shout out sa dalawang naghaharutan customer muna bago harutan.! Sarap kutusan eh.. 1500 oras ko sa resibo then nag pa refund ako 1545 na.!

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S
7:39 am EDT

Chowking delivery service

I called the Chowking delivery hotline. They put me on hold for 20 minutes before they could get my order. They confirmed the order, saying it would be delivered within 75 minutes. After an hour, they suddenly text me that they couldn't process my order due to "high volume of transactions." They should have informed me immediately instead of making me wait an hour for my delivery that was apparently never processed.

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C
12:35 am EDT

Chowking chilli garlic (not worth of 5php)

I an one of your regular customer, and as a person with understanding, i always choose to understand the situation but this time i really can't. The chili garlic which is free have fees now of strictly 5 pesos. The problem is why the amount of chili garlic is always half of my smallest nail? I didn't approach the crew or manager because im not that kind of person but it keeps the cycle. I hope you strictly trained and analyze all the crews of all chowking branches. Generally, they all have bad manners and no respect in customers because if they had this would never happen. These crews makes chowking to have a bad image. Fix this, thanks.

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A
6:11 am EDT

Chowking halo halo

Good day!

I have encountered poor customer service at chowking caloocan city inside victory mall especially from your manager having the name jhay on his pin. My daughter is a person with disability and we were ordering halo halo requesting for the beans to be removed since soya is not allowed. He kept on insisting for me to order milky white instead sticking to my order which I have never experienced at any other chowking branch. Telling me that my order can't happen due to the pre ready halo halo they have which by my knowledge it should be prepared upon order.
Having a family member having a franchise in laguna phils. Nora donato, I am frustrated to experience such customer service despite humility and respect i've shown.

Respectfully yours,

Menchie s. Cruz

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J
6:07 am EDT

Chowking substandard product and slow service

I ordered at 5:17pm. Around 5:30pm they served me the halo halo. The halo halo is noticeably not freshly made since the ice already melted and the water from the ice is very evident in the product. I followed up my order after the halo halo was served. What's worse is it took me until 5:42pm until the chao fan is served. And by that time my halo halo is half consumed. The food and service really sucks in this ck branch. I can consider if there are many customers but it seems the queue is not that long and many seats are unoccupied. There is also a lipstick mark in the spoon that i used. Don't know really if that's a lipstick.

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R
1:17 am EDT

Chowking online delivery

Nag order kami thru online and may confirmation naman na natake na order namin. Provided na may chowking store na nagmagcacater which is chowking dasma along aguinaldo highway. So ayun nga waiting kami sa delivery namin.. Almost 1 hr na kmi ng hihintay. So i try to call the number of the store na pinrovide ng online . Myu god nung nkausap ko yung crew wala daw sila na take na order nmin dahil wala daw internet. Wala man lng call or msgfrom online na wala mgcacater samin dahil walang internet.! sobra nio kaming ginutim. Imagine dkmi nkpag lunch ng dahil sainyo ontime. Sana ayusin nio ang service nio. Chowking dasma alam nio na my problema ang internet nio sana ginwan nio ng paraan. Or sana tinake nio nlng ang order nmin dahil nkausap nmin kau directly.

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C
7:12 pm EDT

Chowking cleanliness

Pls address staff to vigilantly check the stations for cleanliness. Early morning services should be checked also. Allow a mystery shopper to evaluate and give feedback. We've been going to this branch since 2017 almost everyday. I've seen some staff come and go, but one thing I can say is that the service provided before by the likes of joy and cherry by the counter is excellent. Unfortunately, it seems that kind of service is now missing. I experienced, they forgot that we ordered coffee and we had already finished the meal before they had it delievered. (my wife did a followup)

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Chowking In-depth Review

Overall Rating: I would give Chowking a solid 4 out of 5 stars.

Menu Variety and Quality: Chowking offers a wide variety of dishes, ranging from traditional Chinese favorites to Filipino-inspired meals. The quality of the food is generally good, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Chowking are reasonable and offer good value for money. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Chowking is generally satisfactory. The staff is friendly and attentive, although there may be occasional delays during peak hours.

Ambiance and Cleanliness: The ambiance at Chowking is casual and inviting. The restaurant is usually clean and well-maintained, creating a pleasant dining experience.

Online Ordering and Delivery: Chowking has a user-friendly online ordering system, making it convenient to place your order from the comfort of your own home. The delivery service is reliable and efficient, ensuring that your food arrives hot and fresh.

Accessibility and Location: Chowking has multiple locations, making it easily accessible for most customers. The restaurants are strategically located in busy areas, making it convenient for both dine-in and take-out options.

Special Offers and Promotions: Chowking frequently offers special promotions and discounts, allowing customers to enjoy their favorite meals at a lower price. These offers are often advertised on their website and social media platforms.

Dietary Options and Allergen Information: Chowking provides a variety of dietary options, including vegetarian and gluten-free choices. However, it would be helpful if they provided more detailed allergen information for customers with specific dietary restrictions.

Social Responsibility and Sustainability Efforts: Chowking has shown a commitment to social responsibility and sustainability efforts. They have implemented eco-friendly practices, such as using biodegradable packaging and reducing food waste.

Loyalty Program and Rewards: Chowking offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts or free items, providing added incentives for frequent diners.

Overall Experience and Recommendation: My overall experience at Chowking has been positive. The food is tasty, the prices are reasonable, and the service is satisfactory. I would recommend Chowking to anyone looking for a satisfying Chinese-Filipino dining experience.

How to file a complaint about Chowking?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

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Contact Chowking customer service

Phone numbers

+63 28 987 777 +63 917 800 7000 More phone numbers

Website

chowking.com

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