The complaint has been investigated and
resolved to the customer's satisfactionResolved Choice Privileges — deceptive advertising
resolved to the customer's satisfaction
Choice Priviliges is a hotel rewards program that promised a free night stay if you stayed at one of their member hotels for 2 nights. My wife and I took them up on the offer but we have never been allowed to use the free stay.
After repeated phone calls over a number of months, we have been told the hotels we want to stay at require more points than we earned with our stays. "Points" were never mentioned in the ad that enticed us. Even after staying one more night in one of their very dirty and run-down Comfort Inns in Petaluma, CA, we were told we still do not have enough points for a free stay.
I asked for a list of hotels that we did have enough points for and was told they don't have such a list, that I would have to go through hotel by hotel for my request to figure out which hotels would qualify.
Lesson: Do not trust Choice Priviliges advertisements and don't fall for gimmicks