CB Hotels and Accommodations Choice Hotels Complaints #222-241

Choice Hotels review: billing ( 1 comment)

SKMorris of Fargo, US

Jan 01, 2010 10:45 pm UTC

Resolved

My wife and I stayed at this motel on July 28, 2009 for 1 night. I requested a smoking room upon check-in and the desk clerk said it was so.
When I got home the next day, I had a message on my phone that they were charging my card $175 for smoking in a non-smoking room. My wife attempted to contact the manager, but never could. She then contacted the corporate office and they assured us there would be NO charges.
On January 1, 2010, I checked my bank balance and guess what? They charged my card $175 on December 31, 2009! My wife called the motel and talked to the desk clerk who was very rude to her and told her there would be no refund. When my wife asked to talk to the manager, she was told that he was in and out and not there at a set time. I doubt that the message will be relayed.
I have contacted the Better Business Bureau of New Mexico and made a complaint. We will see what happens from here.
I would not recommend this hotel to anyone traveling through Albuquerque. I would hate to see anyone else get ripped off.
Stanley Morris, Las Vegas, NM

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments

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wendy510

Marysville, US

2 comments

wendy510 of Marysville, US

Oct 02, 2010 9:47 pm UTC

Verified customer

same thing with us different city same hotel we had non smoking and smoked outside and were charged 150.00 said the room smelled like smoke when actually they seen us smoking outdoors which was allowed we had children with us and would never have smoked indoors good luck hope we get our money back also

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Choice Hotels Contacts

Choice Hotels phone numbers

132 400

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1800 500 600

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+1 (800) 521-2121

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Japan

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Choice Hotels emails

webmaster@choicehotels.com

100%
Confidence score: 100%

Support

Choice Hotels address

6811 E Mayo Blvd, Suite 100, Phoenix, Arizona, 85054-3119, United States

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