Choice Hotels International — hotel cleanliness
Hello my name is Troy Droegemeyer
I stayed at your 2520 Sterling Rd., Hollywood, FL quality inn and suites airport/cruise port south hotel on Saturday, November 10 .
This has been the worst experience I have ever had and hotel as I checked in at 6 o'clock and the room was not ready to give me keys and I walked into the room and there was construction workers there I want background with the front desk and asked for another room they said they had no other I want that two hours later and you are finally finishing up. I did not know that they did a bunch of drywall repairs and caulking and painting in my entire night was a disaster as I coughed the entire night because of drywall dust everywhere. And when I say everywhere I mean everywhere all over the sheets all over the bed all over the bathroom it was terrible.
A customer should not have to inhale drywall dust all night long I have pictures to prove it that place was a [censored] hole and it was wet paint and white caulking everywhere the construction worker to let me in the room said he couldn't believe it I was going to stay there that night .
I stay with choice hotels over 100 nights here in this place was on acceptable. So I contacted the office and spoke to "Dara"the assistant manager, and she said that they were going to give me 30% off this is unacceptable plus I had an additional $25 charge on my credit card so I paid almost $200 to sleep in the [censored] hole.
I have many other choices as far as hotels are concerned if you do not fix this you will lose me as a customer forever. This is unacceptable !
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