Chisholm Hunter review: Fault cheap products do not use customer service is rubbish

HAVE EMAILED THEM SEVERAL TIMES NO RESPONSE!

In April this year my husband wanted to replace my engagement ring for our 25th Wedding anniversary.  After looking into designs and companies we went into your branch in Bluewater and purchased a platinum round brilliant uniform 3 stone diamond ring for £4,995.00.  We were advised that the ring would be made from scratch using the best diamonds and would take 4-5 weeks.  We collected the ring in May which, we were very happy with.  So much so that we also replaced my wedding ring with a £1000 platinum band to match my ring (again having it made on a 4-5 week lead time).  The staff where help and attentive.

About 3 weeks ago I went into a jewellery shop to have a ring made from my mothers and grandmothers to match my new rings from yourself (using their stones as a keepsake).  When the jeweller looked at my ring he advised that not only was one of my stones a fluorescent stone and therefore not as high clarity as stated by your team but, that the claws holding one of the stones was missing and the stone was loose!  I walked round to your store in Bluewater and waited for  it to open.  I was greeted by a very attentive man who was very apologetic and stated he would need to speak with his manager.  In enters the manager wearing white trainers and his tie hanging from his neck looking like he had fell through the bushes backwards!  He informed me that all repairs would be at cost to me as I did not take out a care package!  What care package? I was A; never offered a care package and B; why is a ring only a few months old breaking!

When I explained this to him he said it was the company policy and there was nothing he could do and as for the diamond he didn't make the ring!  I went back to the other Jewellery shop who, did the repair their and then to the ring in full visibility of myself taking no more than 30 minutes and charged me £100.00.

Please can you kindly explain to me why I am using your company for such a sentimental purchase to be treated so badly and to obtain diamonds that a no better than H Samuel!

Your company statement informs everyone that you make things to last a lifetime not a few months not to mention the statement about the diamonds being a cut above the rest!