I ordered my food online with a 10:45 a.m. pick up time. The door was locked and two visible employees walked back and forth stocking items. The door was opened for myself and 5 other people at 11:00. The manager apologized for the wait. I went to the register and a young lady was preparing my order of two burrito bowls, one burrito and one order of tacos. I watched as she sloppily prepared my food and did not say anything. She threw toppings into my order without care. As the bowls were sitting there on the counter, I asked if she could write the names on them so they wouldn't be confused. She snatched the marker, wrote the names in haste and then threw the marker behind the counter angrily. When I said, "thank you." She ignored me. My order was prepaid, so she grabbed one bag and threw the two bowls, burrito, tacos and a bag of chips into the bag, which was too heavy to carry. She then shoved the bag across the counter at me aggressively. Again, I said thank you, although I was offended. She threw her hand up as if to say, "whatever." I ended up grabbing a few extra bags and repacking my food. The manager reappeared and I spoke to him about my encounter. He apologized and gave me a few coupons.
My coworkers and I had been looking forward to this all week, and it was totally ruined by a disgruntled employee. I am not sure what she was upset about, but I did not deserve this treatment and am not sure how I feel about returning to this location. Overall, this experience was very disappointing.