Children's Place
Reviews and Complaints

hi, i made a order september 4th or 5th, and i still haven't gotten my order. Please do not turn in any of my packages without me signing to let you guys know i have it, so this wont be a struggle for me.

I tried to sign up and Karlie Assistant Store manager at arundel mills tried to have me sign up with a made up social security number .

First of all, I feel scammed into this card. The only reason I opened an account was because at checkout I was offered 30% off of an order if I signed up. My purchase was significant enough to make it worth the hassle. I clicked to sign up, put in all of my info, only for it to tell me I already had an account with them and they would just use my current card at check out. First of all, I was like what? Because I didn't even realize I had an account. Then I get to checkout and there was no pre-filled card info as promised so I proceeded with my purchase and checked out. Fast forward to a week or two later to find a brand new Place card in my mail welcoming me to a new account. I already had one, remember? So not only did they lie about me having an account already, denying me 30% off of my order but sent me a new account info and card. I called furious as I did not get the $90 off of my order. The person that spoke to me was so inept it is hard to even describe how pointless the whole conversation was. He kept saying he would give me a 30% off code for a future purchase. Why would I need to make a near future purchase when I had just purchased $300 worth of items? He said I could return the items and then re-purchase, but I would lose all rewards I had used on that purchase in the return and they wouldn't credit them back. So BEWARE when signing up for a card during checkout and beware of this company altogether. I love the clothes, but the service and rewards program is horrible. If I earn a $10 reward and use that $10 reward on a $11 item and then return that $11 item for an exhange or store gift card, I will only be refunded $1. They will not refund your $10 reward cash earned.

Lol I have been I a battle with them for months ! I can not get a bill from them! I don't use it often about 2 a year for kids clothing . I have good credit I just bought a new car and house this summer! I have tried to get email billing they won't set me up - I have asked for a paper bill to be sent to myself they told me that they can't send me one because I have moved ? But they want money . I origally made a purchase of under 30$ I got dinged on my credit - so I called they are soon as I got notice I asked what address they were sending my mail to they told me they couldn't tell me. Lol but my mail had been returned to them I talk with someone in collections because I was sent there! I have never had anything on my credit :( so very upset about that - after weeks of trying to get them to send me my bill I still don't have one even tho the collection agents have my correct address! Why won't they send me a bill . I have asked them to send me one or give me dates--- of sent back ones they would not . I have called the bbb on them and a online credit authority still nothing except the collection department calling me telling me they hit another month late on my credit they want almost 200 $ for fees if they sent me a bill and fix it I would pay! What I owe not fees for them not sending me one . One customer agent that I told I was unhappy and would be closing my act once I get a bill told me if that's how I feel to bad but I still owe wtf I have had this card for 4yrs - I also have other credit by citi homedepot ex.. And have no problems with them or getting my bills from them- don't get this card it a joke mostly there customer service it's sad when the people in collections are nicer then customer service.

i just had the same thing happen to me. i have never been late w/a payment w/them. iam disabled & having been having some problems. dec 2013 bill i was enable to pay my 25 payment so i paid 20 got a call about it being late the lady told me that if i paid the 5 she would wave the late fee. jan 2014 i pay 25 get a call saying i have a late payment to pay i said why because i didn't pay it for dec charge. they said they took the fee off my balance. my bal is 700 the lady said the balance is for the charges & fees. well i was told it was taking off my balance so what is the min. due. when i owed more it has been 25 for the last six months. i really do not understand but i will never be a customer of this company again. i will let others know how i was treated & not helped. every other credit card co takes the fee off if u make the payment. so done w/citibank & childrens place.

I signed in, paid my bill, and signed out. I then attempted to sign back in and it told me that the ID or password I used was incorrect (I cut & paste them, funny how it worked only minutes before). Their site is extremely difficult to find- you can't even get to it from Children's Place online. They never sent me a bill. When I signed in, the payment was due in less than a week. Of all my cards, this is the most frustrating one to pay. The costs far outweigh any benefits. Although I wasn't late paying, it was only because it seemed like quite a while since I paid on this card, so I decided to look at when my last payment was. I'm going to cancel this card as well.

I had this credit card for 6 years and I still have the same credit limit as the opening of the account. I have a stellar payment history paid in full every month for years. I have excellent credit and many other credit cards 2 of which are also Citibank cards. I do not understand this i had cards less than a year and received credit limit increases... ironically this is my oldest credit account and the lowest credit line.

Anniecat, I also feel this card is a bad bet. I cancelled mine today. I have had the card for a few years, but rarely used it as my kids are getting older. However, I used it and to my own fault the bill was mixed up in our tax preparations. I admit to our payment being late. However, I have always paid my bill in full and have an excellent credit rating so I called to see if they would consider waiving the $27.00 fee. (My original bill was $29.xx). I was told there was no way they were waiving my fee. When I expressed my suprise based on my credit history, I was told that since I was not a frequent user of the card there was no way they were going to waive my fee and Jonathan the customer service rep was rather nasty. I cancelled my card on the spot. The extra savings is not worth the hassle, especially since their customer service hours are very limiting to those who cannot wait on hold during the work day.

anniecat, I work for Citi and read your complaint. Let me be the first to apologize for the inconvenience we caused you. What you were told about the reason for not getting a statement being the fact that you had a new account is a poor excuse. So, I apologize for that, as well. I'm glad that we credited back the fees, but I'm sorry to hear you won't be a Citi customer anymore. However, I do understand your frustration. Please send me an email, because I'd like to see what can be done to try to keep your business. Please use both addresses below, let me know that you came from this site, and copy in your original post or link. Thank you.

Kind regards,
Mike Cardace, Citi
Customer Service & Advocacy
michael.cardace@citi.com
customer.help@citi.com

You have no idea what the conversation is about. Mind your own business. For all you know the customer could have been in the wrong. Grow up.

I recently went to Children's Place in Sarasota, Fl with my children. First of all, every time I enter the store the new manager follows my children and I around. When we go into the dressing room, he goes into a room at the back of the store. When we come out he comes out. While my daughter was perusing the jewelry section he sent an associate over to tell me " your daughter likes jewelry" and that she thought that the bracelet she was wearing belonged to the store. Luckily the bracelet was very distinctive and had OBAMA written on it. I told her this. As we checked out she addressed my daughter and asked my 5 year old if she could see the bracelet. I just feel uncomfortable there. I won't be returning to the Children's Place in Sarasota again. I will definitely be making my purchases online from now on. The manager there moved their probably about a year and a half ago. Before he started working at the Children's Place, shopping there was very enjoyable.

That is actually NOT the company policy of The Children's Place, that's just an employee being lazy. The only way a return/exchange would be turned down was is the product had been washed/worn, more than a year old, or damaged(not due to manufacture defect). Yes, an associate would PREFER the tags be attached so they won't have to make a new one and attach it, but 80% of returns come without tags. So that experience can't be blamed on the company as a whole. Just one associate too lazy to up hold the, "Yes, I can do that." attitude required by employees.

I was an ex employee there and the customers ripp you off all the time with rewards and percentage off they scream at u racist compnay at the outlets in pittsburgh

I purchased a $125 gift card for a family member who lives in another State. After 1 1/2 weeks, the package wasn't received. I went to the store & contacted customer service to have the card camcelled. I was told there's nothing they can do. This makes no sense, the numbers are on the receipt. The gift card was swiped for activation.

I ordered a bunch of Christmas gifts online on December 7th. They didn't ship until December 19! And the estimated delivery day is Dec 29th. What did they do in that 10 days? And received email "GUARANTEE TO DELIVER BEFORE CHRISTMAS". Will be return everything because they are now useless.

I made a purchase on Dec. 19th. Even though web site says free shipping. They charged $5. for shipping! I am looking for $5. credit to my account. I called company and talked to Andra G. Case# 3749997. Andrea G. emailed me back and confirm to me that will be credited to my account! Where is my credit?

Hello I just bought joggers for my 8, 7 and 1 year old boys and after two wash they all ripped. I spent a lot of money on these clothes and it shouldn't rip after two wash. I lost my receipt and I need a refund on these pants. I bought 4 each for my three boys and almost all of them rip

They refuse to refund my money or clothes, I have ordered from here from years I called them several times and spoke to the representatives who where very rude and would not help me at all I had spend over 200 dollars in clothes it was my children's soring wardrobe

hello
i made a big order the same day for picking up in the store since i was leaving the country that day. and for some reason one of the items were pushed for shipping, well i left the country that day so i have nothing to do with that item. this was not my bad so i ask to be refunded.

thank you

Itamar shaked

I will never shop there again, i received an outfit for my daughter for her birthday. Well of course they didn't give me a receipt so I cant return it so I'm stuck with something that I cant use and money is being wasted not cool.

I am still looking for credit!