Joyfolie
reviews and complaints

I've been shopping with joyfolie for almost two years now and let me tell you, when I first started shopping with them, the quality was AMAZING, the styles were adorable, and the sales made everything affordable. However, in the past year, I've noticed a decline in the quality of the items. I've received multiple defective items, which the fashion consultants have always been super helpful with. But it's SO frustrating to have this keep happening. I'm constantly told that this never happens... but it has happened to me a lot. I'll admit, I order A LOT from them. Maybe it's because of the amount of items that I purchase?

The thing that really bums me out is that they only give you store credit. You can never just get a refund for anything. I understand why they do this, but at what point do they take accountability for what's going on? It also takes 7-10 days to receive your credit, which seems like a LONG time. Recently, I was offered a credit, but I couldn't use it on a $500+ order. I received the credit the very next day, but they wouldn't adjust the balance on my order.

I know the staff is small and they want to give off the boutique vibe, which I absolutely love. I love that it's a group of women, which was the major appeal to me. However, I don't feel like the customers carry any value with the company. I hope that as they continue on (which I really hope they do), some of these policies change and exceptions are made when they need to be. The styles are super cute and the idea behind the company is great. They just need to work out some kinks, along with better quality control of items.

My daughter had a school dance coming up and we needed to find her the perfect dress. After browsing through various websites, we stumbled upon Joyfolie and my daughter fell in love with the Perla dress. Unfortunately, they only had it in a medium and my daughter is a size small. However, we decided to take a chance and see if it would fit her.

When we went to check out, we noticed a banner that said "30% off with code SAVE30 *excludes select products*". We added the $118 dress to our cart and clicked on the checkout button. The next screen asked us to enter a gift card or discount code, and we saw another banner that read "USE CODE SAVE30 FOR 30% OFF *SOME EXCLUSIONS APPLY*". We scrolled down to the bottom of the page, but there was no additional information or "*some exclusions" listed. So, we decided to use the code and the dress ended up costing $82.60. We were also charged $7.99 for shipping, but the banner about exclusions was still there with no additional information.

When we received the dress, we were disappointed to find out that it was too big for my daughter's size small body. We thought about getting it altered, but it would have been too costly. So, my wife went to their website to initiate a return. However, we were informed that "Items discounted with a coupon or promotional code are eligible for size exchange or store credit", which meant that we couldn't get a refund. We were concerned because there was nothing that stated that if we used the SAVE30 code, we would be ineligible for a refund. We tried to find a customer service number or email, but we couldn't find one. We even tried searching their website and Google using the term SAVE30, but we couldn't find any terms.

We feel like it's sneaky of them to offer a discount code that prevents anyone from returning any item for anything other than an exchange or store credit. It seems like a dishonest and calculated attempt to gain and retain business and make their complete website not eligible for refunds.

We hope that Joyfolie will do the right thing and refund us for the dress. If they don't, we won't be purchasing from them again. It's important for businesses to be transparent and honest with their customers, and we feel like Joyfolie fell short in that regard.

Joyfolie is a company that I would not recommend to anyone. They seem to be all about making a profit and not about customer satisfaction. They inflate their prices and then offer site-wide sales to avoid having to issue refunds for items that were purchased. This is a deceptive marketing strategy that they use to take advantage of unsuspecting first-time buyers. They don't care about repeat or satisfied customers, only about volume.

I had a bad experience with Joyfolie when I ordered four items in the same size, and not one of them fit me. The sizing is not trustworthy, and when I contacted the company, they responded with a "courtesy" review of my order. They then sent me a return label, which they pointed out they never do, but it was just so they could sell the items again and make a profit. I was left with a large store credit that I will probably never use because of the additional shipping expense and zero confidence that anything will fit.

Joyfolie's return and refund policies are terrible, and they seem to have no interest in changing them. They offer a sales consultant to help with sizing, but I find it insulting. If they were really interested in operating as an ethical company, they would have amended their business practices to reflect this. There are too many ethical companies out there to purchase from, and I hope this review saves many people their hard-earned money and extreme disappointment.

Joyfolie (joyfolie.com) is without a doubt one of the best websites for children's clothing, shoes, and accessories. I personally fell in love with the cuteness of their products, and so I decided to order a few pieces for my kids. Upon receiving my order, I noticed a very minor issue that I brought to the attention of their customer service team. To my surprise, they responded right away and went above and beyond to address my concern. They treated me with great thought and attention, which blew me away since it was such a small issue. Their level of customer service is just unparalleled!

Apart from their exceptional customer service, Joyfolie offers quality products with adorable designs that are sure to turn heads whenever your little ones strut their stuff. The shoes that we ordered were so durable and comfortable that I went back and bought several more pairs. In fact, everyone in our family loved their products so much that we're all coming back for more. As for myself, I ordered a few items and was delighted to find that they were of top-notch quality.

One thing that I particularly love about Joyfolie is their attention to detail when it comes to their products. The items I ordered were exactly as depicted on their website, if not better in person. And the cuteness factor? Wow! All their products are so adorable and charming that it's practically impossible not to find something you love.

To sum it all up, Joyfolie is a fantastic company that offers only the best quality products, adorable designs, and the kindest and most professional staff. I cannot recommend them enough, and I will definitely be telling all my friends about them. If you're looking for a great website to shop for your kids (or yourself), then Joyfolie is the place to go!

I was recently disappointed with my experience shopping at Joyfolie. While the dresses I purchased looked nice, two out of the three that I received fit poorly and were unflattering in the bust area. Additionally, the third dress arrived damaged, although I was willing to have it repaired myself. Upon contacting Joyfolie regarding returns, I encountered frustrating obstacles that made the process nearly impossible. It seemed as though they make it difficult to send items back with the intention of keeping customers from returning merchandise. Each dress had to be individually packaged in the original bag they arrived in, and if the bag was damaged in any way, it made the return process even more inconvenient. I was further disappointed to learn that if an item was on sale, Joyfolie would only offer credit for the returns and did not cover the cost of shipping. While I had all the original packaging and was able to send the items back, the process required so much effort and hassle that the credit was not worth the time it took. As such, I do not plan to shop at Joyfolie again in the future.

I have had a mixed experience with Joyfolie (joyfolie.com) and although I am drawn in by their stylish designs, I am concerned about their lack of quality control. Despite ordering several times from their website, every shoe I have received has fallen apart incredibly quickly. My trusted cobbler, who has been serving our neighbourhood for many years, has even explained that in his opinion, Joyfolie shoes are a waste of money as they are so poorly made, the material is insufficient to even attempt to fix them. In addition, I have noticed that their sling-back flip flops for kids are ridiculously oversized, with poor consideration and attention to the right size for children. While their clothing can be very pleasant, the quality can vary dramatically, leaving me unsure as to whether each item will be a hit or miss. Some dresses are so well-made they last for years, while other items are too floppy and large, made with low-quality fabric that isn't worth altering. If you're looking to have your child look nice for a photo, then by all means, Joyfolie might be a solid option, as their clothing does excel in this area. However, If you're hoping for your child to wear the clothes and shoes out and about, then there are many alternative options worth exploring. I must also add that returns can be quite a hassle with Joyfolie. It's a shame as I really want to support this brand and have it work for me, but I'm sad to say my experience thus far hasn't been great. I hope they'll improve, and I am rooting for them to create a product that I can confidently recommend to my friends and family.

As a mom who wants my daughter to look her best, I have to admit that Joyfolie has some of the most beautiful and feminine styles that I have come across. Each item is unique, modest and simple yet elegant. I have purchased three items from their website within the last 6 months for my 11-year-old daughter, two dresses and a top/bottom set, and despite loving the design, I have several complaints.

Firstly, the sizing is way off the mark. Following the measurements provided, my daughter should fit perfectly into their size 14 clothes, but unfortunately, everything turned out to be 2-3 inches too long. This caused some extra work on our part, trying to alter them to fit her properly.

Secondly, the sewing of their clothes needs some improvement. I take extra care of these clothes and only wear them on special occasions. However, I have found that there are threads everywhere! Loose threads coming off the hems and unfinished edges, and despite washing them delicately and alone, in a mesh bag, they still fray around the edges. It doesn't stop there; even the material has holes forming easily.

Lastly, my main problem with Joyfolie is their absurd return policy. If you don't buy an item at full price, then there is no return option, and you're forced to take store credit, which I don't appreciate. This means that even though I'm paying for shipping, I'm still not getting my money back, and if you buy something & want to exchange it for something else, you still have to pay to ship the item back, and again for the new item you want. For a company that claims to create high-end products, I think this is unacceptable.

All in all, I'm not impressed with Joyfolie, and the combination of shoddy craftsmanship and poor exchange/return policy has pushed me towards not purchasing anymore items from them.

As a consumer, I wanted to share my experience with Joyfolie and provide a comprehensive review of their products and services. Initially, I was drawn to their site as I was searching for a dress to wear for an upcoming trip. I found a dress that caught my eye and decided to place an order.

Unfortunately, when the dress arrived, I quickly found out that it was too tight in the arms area. I wanted to return it for a refund, but I was informed by their customer service team that I could only receive store credit because I had used a coupon for my purchase. This was disappointing news, but I followed their instructions and used my store credit for another purchase.

However, the experience didn't get any better with my second order. The items I received were of terrible quality and far too large in size. I was incredibly frustrated and disappointed with the products, and I contacted their customer service team once again, hoping to get a refund. Unfortunately, I received the same generic message about their return policy, which is store credit only.

My experience with Joyfolie was an overall disappointment. I found their lack of customer service to be frustrating and disheartening. I was stuck with another return and store credit minus the return shipping fee, which was a waste of time and money. Had I read reviews before making my purchase, I would have never made the mistake of shopping with Joyfolie.

In conclusion, while Joyfolie offers appealing clothing options on their website, their lack of customer support and strict return policy make it an unreliable shopping experience. As a consumer, I would advise others to read reviews before making a purchase from Joyfolie.

As a shopper who was excited to try out Joyfolie, I must say I was completely disappointed with my experience. In fact, I placed two different orders with the company and both were unfortunately unsatisfactory. Firstly, one of the most significant issues I had with Joyfolie was their return/exchange policy, which was very poor. Unfortunately, this is one of the main reasons why I will not be purchasing from Joyfolie again.

The company's sizing also seems to have no connection to reality, which is very upsetting as it is a crucial part of the online shopping experience. When I ordered two sweaters for myself, I made sure to choose my usual size small for the Ruby Top in Mauve. However, upon receiving the sweaters, to my disappointment, the sleeves were really too big for comfort. Despite submitting a review of my experience as requested by the company, Joyfolie refused to publish it, stating that they wanted to "make it right" and suggesting I choose a smaller size like an XS. However, this was not what I needed as the sleeves were too big, to begin with, so I needed them to be significantly smaller than the XS. Furthermore, it becomes quite suspicious when one notices that no single review has been published for that particular product on their website, leading me to believe that Joyfolie has discreetly tucked or hemmed back the sleeves to make them look different.

The second order that I placed with Joyfolie was for two dresses for my little ones. As they are petite for their age, I made sure to size down in the hopes that the dresses would fit perfectly. To my dismay, the dresses were outrageously huge, and they didn't even fit kids who were 3-4 years older. Upon contacting customer service, I was advised to pay for expedited shipping for smaller sizes, ship the larger dresses back on my dime, and even sent them photos with a measuring tape to 'prove' that the dresses were cut too large. This solution was highly unsatisfactory as it entailed additional needless expenses on my end. I requested for the matter to be escalated to management, but to no avail as there was no response.

Although Joyfolie has a wide range of adorable products, the disappointments from my experience have left a bitter taste in my mouth, making it abundantly clear that Joyfolie isn't worth purchasing from in the future.

I recently made a purchase on Joyfolie's website for my daughter and was left feeling disappointed by their sizing and return policies. Upon receiving my order, I quickly realized that the sandals I had ordered were not true to size. Despite ordering my daughter's usual size of 6Y, they were comically large on her feet. I immediately reached out to their customer service team for assistance with returning the incorrect items and was met with frustration and multiple email exchanges. I had to provide photographic evidence of the sizing issue and went as far as to compare them with a ruler and even showed a side-by-side picture of my daughter's other shoes. It was extremely frustrating to have to jump through hoops just to return items that were obviously not fitting correctly.

In addition, I found that their website did not adequately inform customers that their sizing is not consistent with regular sizing. I assumed that a 6Y would be the same as any other shoe my daughter owned but instead was disappointed with what felt like a completely different sizing scale. This information could have saved me the headache and allowed me to make a more informed purchase.

Even after sending the items back in perfect, unworn condition, I was dismayed to receive an email stating that I would only receive store credit since I had used a promo code. It felt like a slap in the face to be penalized for saving a mere 10% off my order - which to me, should not void my right to a refund for incorrectly sized items. It felt like a sneaky loophole and I resent being forced to essentially purchase more from Joyfolie's website instead of getting my money back.

Overall, this was a frustrating and disappointing experience with Joyfolie. I wish I had done more research prior to purchasing from their website and feel that they could do a much better job at educating customers about their unique sizing and return policies. I do not recommend purchasing from this company and advise others to seek out more honest and transparent retailers for their children's clothing needs.

I recently tried out Joyfolie and was initially impressed with my first sample box. The items were all exquisitely made with beautiful fabric, which left me eagerly anticipating my next order. Unfortunately, my second box did not live up to my expectations. Instead of dresses, I received a shirt that was far too big (three sizes too big!) and a skimpy top that was cute but impractical - it may have even been a cover-up for a bathing suit. The dress that came with the box was made from the cheapest of cheap materials - not something I would expect from Joyfolie. The pajamas were the only item in the box that looked decent, but they weren't really practical for anything other than lounging at home.

The most disappointing item in the box was the dress that was crumbled up into a ball and thrown in without proper packaging. From the moment I saw it, I knew something was off. Sure enough, it was completely ripped and the only thing holding it together was the lining of the zipper. The material was in shreds, and it was definitely not fixable. I was disappointed that items supposedly having "small imperfections" could be in such poor condition.

To add insult to injury, in a previous box I received, one of the dresses had a zipper that wouldn't budge due to its placement on the seam. It seems that Joyfolie has quality control issues that they need to address.

As much as I had hoped to love Joyfolie, I won't be ordering another sample box anytime soon. It feels like a waste of money when the clothes don't match up to the company's reputation for quality and style. I hope that Joyfolie can take steps to improve the quality of the items they send out to customers, both in terms of materials and workmanship. Until then, I'll have to pass on ordering from them again.

I recently made a purchase on Joyfolie's website and unfortunately had a negative experience with their customer service. As a mom of six girls, I had a pretty large order to place and was charged twice for it, even though I only placed one order. I reached out to their customer service team to resolve the issue, but was met with a rude and unhelpful response. They accused me of placing both orders and refused to refund me for the duplicate charge.

What's even more frustrating is that I had experienced glitches on their website while attempting to check out, which I explained to the customer service rep. However, she insisted that no glitches existed and dismissed my complaints without attempting to investigate further. I even showed her my email confirmation for the one order I placed, but she refused to discuss the matter further and was incredibly dismissive.

It's disappointing that I had to deal with such poor customer service, especially since this is not the first time I've had issues with Joyfolie. In previous orders, I've encountered similar problems with their customer service team and found them to be unhelpful and unsympathetic to my concerns.

To add insult to injury, they also deleted some of my questions from the chat history and blocked me from chatting when I requested them to send me a transcript of our conversation. They even went as far as to lie and say that they had addressed all my concerns, despite the fact that I had not received a refund and they had canceled the wrong order.

All in all, I was incredibly disappointed with my experience with Joyfolie. I will not be purchasing from them again and would strongly advise others to avoid them as well. It's a shame that what should be a fun shopping experience turned into a stressful and negative one.

As a shopper who used to be a loyal customer to Joyfolie, I must admit that my recent experiences with them have been disappointing. Initially, I had no problems with their products in terms of fit, quality, and design. Though shipping was an issue at times, it was not a dealbreaker for me. Last year, they promised that they had improved their servers, secured their website, and had an ample supply of products to avoid backorders and delays. However, their Black Friday sale left me frustrated and angry.

Firstly, the website was inaccessible, making it impossible to purchase anything. Secondly, items sold out within seconds, which was extremely frustrating as a customer. Moreover, you couldn't even keep items in your cart while browsing or expect to check them out. To make matters worse, there was no phone numbers for customer service, which implied that they didn't care about their customer's issues. The only way to reach them was through Instagram or email, which they took weeks to reply to. My messages to them had no response until weeks later, which was unacceptable.

Fortunately, when my order came, everything was delivered except for one pair of shoes which had a broken strap. In less than 30 minutes of wearing, the shoes had snapped, which was disappointing. However, even after requesting a replacement, I had to involve my lawyer before they finally responded. Although they refunded the money, they didn't apologize or offer an alternative pair of shoes as a replacement. The second pair of shoes also broke down within a few weeks of use, which means we ended up with two pairs of shoes that couldn’t last for even a month. One of the dresses I paid top dollar for had decorative flowers which kept falling off. As a consumer, discovering that the dresses were of low quality and not worth the price was disheartening.

Describing the overall experience as unacceptable is an understatement. Initially, Joyfolie was a brand we looked forward to shopping for due to their lovely and high-quality collection of items- but now? Things have changed. The brand now offers a wide range of women's products that do not meet the standards set before. Even the replacement dresses had quality control issues that needed addressing. I found that Lizard Thicket's clothes at a much lower price point have more value than what I received from Joyfolie. Since then, I have stopped shopping from Joyfolie in favor of companies that deliver quality products that are meant to be worn for an entire season without breaking. So to other customers out there- beware!

I gotta say, I was really drawn in by Joyfolie's gorgeous clothes and their summer sale. I mean, who doesn't love a good deal, right? So I took the plunge and ordered three pieces, making sure to read their sizing chart carefully. Unfortunately, two of the items just didn't fit me right, and the third wasn't as bright and colorful as it looked in the pictures.

I figured no big deal, I'll just return them and get my money back. But when I went to start the return process, I found out that it wasn't going to be that easy. I had to click through four different pages before I finally found their return policy, which said that they only give refunds on full-priced items that aren't discounted by a promo code or sale pricing that ends in $0.99 or $0.97. And to top it off, I only had 30 days to make the return.

Honestly, I was pretty ticked off. I mean, I'm a first-time customer and I feel like I got burned. I don't want a store credit, I want my money back. And honestly, I don't think I'll be shopping with Joyfolie again. If a company can't be upfront about their policies and doesn't follow industry standards, then they don't deserve my business.

I was recently disappointed with my experience shopping at Joyfolie. While the dresses I purchased looked nice, two out of the three that I received fit poorly and were unflattering in the bust area. Additionally, the third dress arrived damaged, although I was willing to have it repaired myself. Upon contacting Joyfolie regarding returns, I encountered frustrating obstacles that made the process nearly impossible. It seemed as though they make it difficult to send items back with the intention of keeping customers from returning merchandise. Each dress had to be individually packaged in the original bag they arrived in, and if the bag was damaged in any way, it made the return process even more inconvenient. I was further disappointed to learn that if an item was on sale, Joyfolie would only offer credit for the returns and did not cover the cost of shipping. While I had all the original packaging and was able to send the items back, the process required so much effort and hassle that the credit was not worth the time it took. As such, I do not plan to shop at Joyfolie again in the future.

Recently, I had the opportunity to order some clothes for my young daughter from JoyFolie and while I was enticed by the cute styles, I was underwhelmed by the quality of the products I received. In fact, I was so disheartened by the lack of quality that it is unlikely I will be returning as a customer.

Although the styles themselves were lovely, upon receiving two sets of pajamas, I realized that they were shockingly transparent when held up to the light. This was particularly concerning as I had purchased them for my twelve-year-old daughter, who would not want to feel self-conscious about wearing see-through clothing to bed.

Additionally, while I was initially excited to purchase a robe for my daughter, I was disappointed in its texture. I had hoped for a velvety soft material given the price tag, yet it felt mediocre at best. While it wasn't exactly scratchy, it was not the cozy plush feeling I had anticipated.

Despite my disappointment, I will not be returning these items. I inadvertently missed the return policy which means I not only have a store credit, but I would have to pay for shipping costs for the return. As a result, I will still be giving these items to my daughter for Christmas, but I feel they are not worth the premium price tag for the subpar materials used.

Ultimately, I don't mind spending money on quality items but in this case, I feel as though I paid top dollar for products that didn't quite meet my expectations. While my daughter will undoubtedly enjoy her gifts, I will be hesitant to spend my money at JoyFolie in the future.

As a customer who recently purchased items from Joyfolie, I'm disappointed with my shopping experience. Shipping took longer than expected, which can be frustrating when you're eager to receive your items. Additionally, while the pictures on the website are beautiful, some of the poses the models strike can make it difficult to determine how an item will fit on someone who doesn't look like a model. I found the sizing to be a bit off, and the items didn't fit me quite as well as I had hoped.

One thing to be aware of is that the company doesn't offer refunds for sale items, which can be frustrating if you order something and it doesn't work out. You'll be stuck with the item or have to pay for return shipping to exchange it for something else. It's something to keep in mind when deciding whether to purchase something on sale.

One of the biggest issues I had with Joyfolie is the lack of customer service. There's no phone number listed on the website, and email responses can take a while. While the customer service representatives are polite, I found that they weren't able to offer much assistance or guidance when I had questions about my order.

Overall, I wouldn't recommend ordering from Joyfolie. It feels like a small operation run out of someone's garage, and the lack of customer service and return options make it a frustrating shopping experience. Instead, I would recommend finding another store with a brick-and-mortar location or a stronger online presence that offers more comprehensive customer service and return policies.

As someone who likes to give new brands a try, I was excited to shop at Joyfolie. I have to admit, my experience was mixed. While some items fit perfectly and looked great on me, others were completely off in sizing and didn't look like they were supposed to. Honestly, I don't understand why they even provide a size chart because the inconsistencies in their sizing make it completely irrelevant.

On top of that, I had some trouble with their "buy one shoe, get another free" promotion. They initially said that they would have to manually place the order for me but by the time I got around to sending in my shopping cart, I was told that the promotion had expired and that I would have to wait for their next sale. I was rather frustrated with this as it wasn't my fault, and I felt like they should have honored the promotion despite my delay.

Unfortunately, when I reached out to customer service about this situation, I was met with poor service and unhelpful responses. It left a really bad impression on me. I even began to wonder if some of the positive reviews I read were written by Joyfolie employees. However, I must admit that some of the items I purchased were lovely and unique - so I won't write them off completely.

Overall, I would advise shoppers to be cautious when making a purchase from Joyfolie. While the brand has some really great pieces, their sizing is inconsistent and their customer service is lacking. If you decide to buy, just proceed with caution and manage your expectations accordingly.

I recently discovered Joyfolie through a friend's recommendation and decided to place an order for some adorable dresses for my daughter on January 2nd, 2021. With so many beautiful options, it was difficult to narrow down to just a few selections, but I eventually settled on three favorites.

Unfortunately, my experience with Joyfolie was not exactly what I had hoped for. Eleven days later, I received an email notifying me that the items I had ordered were oversold and that they could not find anything comparable to what I had purchased in a size 7 across their entire store. While they promised to refund my money within 7-10 days, I was disappointed to say the least. It's frustrating when something you've been excited about falls through, especially as a first time customer.

Furthermore, while they did offer a coupon for $20 off $50 as a "gift," I couldn't help but feel slightly insulted by it. After all, if they couldn't find anything comparable in the size I ordered, why would that be considered a present? Additionally, the coupon was only valid for 90 days, and could not be applied to any of the sale or discounted items. Ultimately, I found that their everyday sales and coupons ended up being a better deal than this "gift."

After reading through some of Joyfolie's reviews, I couldn't help but feel grateful that I was able to get a full refund, rather than store credit. It's certainly not the experience I had been hoping for, but it's still better than being left with unusable store credit.

I was excited to try out Joyfolie for my birthday gifts from my husband - he ordered a variety of cute dresses in size M that ended up being much too large. Unfortunately, the company's non return policy made it difficult to exchange the items. Returned for store credit, I was disappointed to find that much of what I had my eye on was out of stock. I eventually selected a few shirts and a dress in a size S, but unfortunately, these items also didn't work out. The S was much too small and the cheap fabrics made everything look and feel less than stylish. Though initially enthusiastic to share Joyfolie with my friends for their unique and trendy clothing options, I was left disenchanted by their disappointing fit, lackluster customer service, and misrepresented fabrics. Overall, shopping online for clothes with Joyfolie has certainly been my worst experience to date, and I would caution others to take note before investing in their products.

As a parent, there's nothing more exciting than dressing up your little ones for special occasions. So, when it was time for a photo shoot with my daughters, I knew that I had to get the perfect dresses for them. I came across Joyfolie's website and was immediately drawn to the beautiful range of dresses they had to offer. I placed an order for a few dresses in different sizes, hoping that one of them would fit my girls perfectly.

To my disappointment, when the dresses arrived, they didn't fit as I had hoped. I needed to re-order them urgently, so I decided to order different sizes and pay for expedited shipping to ensure that we had the dresses in time. However, my disappointment with Joyfolie was just beginning.

I soon found out that Joyfolie has a policy that items purchased with a discount code are not eligible for refunds, only exchanges or store credits. As a customer, this was frustrating and unfair, as I had only used a coupon to save some money. I was not looking for anything more than a refund of what I had paid, minus the shipping costs.

Adding insult to injury, one of the dresses that I had originally purchased was defective, with incomplete stitching on the bottom tier. Considering the high original cost of the dress, I was expecting better quality and customer service from Joyfolie.

Despite paying almost $50 for shipping between the two orders, I was left with no option but to exchange the dresses for a store credit. This was quite disappointing, and I would not recommend that anyone purchases from Joyfolie due to their strict and unfair policies that punish customers for taking advantage of sales and coupons.

In conclusion, I was disappointed with my experience with Joyfolie. As a customer, I expect transparency, high-quality products, and fair policies that take into account my needs as a consumer. While the dresses looked beautiful on the website, the experience of dealing with Joyfolie left me feeling cheated and unsatisfied.

I recently purchased a beautiful dress for my daughter from Joyfolie, in preparation for our family vacation on the beach. I was delighted when my order arrived in good time, and the dress looked absolutely stunning. However, when my daughter tried it on, we discovered that it was too snug around the waist and unable to fit her properly.

After consulting Joyfolie's return policy, I was somewhat dismayed to find that I would have to navigate several steps and meet certain requirements just to return the dress. Additionally, because I had used a discount code, I was only eligible for an exchange or store credit- which was not particularly helpful, given that the dress was already the largest size available for girls.

I decided to reach out to Joyfolie's customer service through the website's chat feature, hoping that they would be able to offer some assistance. However, I was disappointed when the representative reiterated the company's strict return policy, without offering any helpful suggestions.

When I expressed my frustration at the situation, I was even told to try purchasing a dress in a woman's size- which seemed like a completely unreasonable solution. It was clear that Joyfolie's policies were not up to date and did not value customer satisfaction. I now find myself stuck with an expensive dress that does not fit my daughter, and the prospect of store credit that I will likely not be able to use.

All in all, my experience with Joyfolie's customer service was disappointing and unsatisfactory. As an online retailer, It is crucial for them to have a more accommodating and modernized approach to returns and customer satisfaction, in order to maintain positive long-term relationships with customers.

My personal experience with Joyfolie (joyfolie.com) has been a bit of a mixed bag. On one hand, I absolutely love their girls' clothing, and have continued to purchase from them for that reason alone. On the other hand, the women's clothes I've bought have never quite fit me right, which has been a bit disappointing.

Another issue I've had with Joyfolie is in regards to their customer service. I wrote a mediocre review about one of their items, but it was either never posted or removed promptly. This left me feeling frustrated, as I had taken the time to share my thoughts and feedback, only to seemingly have it ignored.

However, my biggest issue with Joyfolie has been with their "insiders" program. As a member of their site, I was supposed to receive a monthly free gift with purchase - each email stated that "no promo code was required." However, despite making several very large purchases in the past few months, I have never received the free gift. When I contacted customer service after the first month of not receiving it, they told me that they wouldn't send me one after the fact, and sent me instructions for what I was supposed to do next time.

According to Joyfolie, in order to receive the free gift, you're supposed to "select your free gift" from your cart. However, this isn't mentioned in the free gift emails at all, and despite trying multiple computers and browsers, I have never seen this option. When I contacted customer service again and explained my situation, they essentially told me "too bad," even when I chatted with them online just before making another purchase and asked if they could add it for me. This left me feeling frustrated and upset, as it seemed like such a small gesture that they were unwilling to make.

Overall, while I love the girls' clothing that Joyfolie offers, I have been a bit disappointed with their customer service and the lack of transparency around their "insiders" program. If those issues were addressed, I would definitely be more likely to continue shopping with them in the future.

Recently, I purchased a pair of sandals for my one-year-old granddaughter on Joyfolie's website. Though the sandals were originally priced at $49.99, I was able to reduce the price by $9.99 with an online coupon. When the package arrived, I was disappointed to find that the promised quality did not live up to the price tag. Unfortunately, the sandals were of low quality and appeared to be cheap, mass-produced Chinese imitations, which did not match the value represented by the packaging.

Upon contacting the company, I was told that the purchase was a final sale and that I would not have the option for a refund. I expressed my concern about the sandals' size and quality and requested an exchange. Despite not having any posted refund policies on their website, I was reluctant to purchase from Joyfolie again in the future because of their poor customer service. Though they claim to be a small business, their website boasts high levels of success, which was not reflected in their unwillingness to assist customers with concerns.

To add insult to injury, one of the sandals came with gardenias that had little pearls, and not all of the flowers had pearls but threads. The representative told me that they would email me with a resolution, but to my disappointment, I have yet to hear back from them. I am willing to take whatever legal recourse is necessary to prevent the company from being dishonest or taking advantage of hardworking customers. Overall, my experience with Joyfolie was disappointing, and I would caution others before purchasing from them in the future, especially if they are not transparent about their policies and procedures for returns and exchanges.

I recently had an experience with Joyfolie that left me feeling disappointed and frustrated. I purchased two dresses for my daughters but unfortunately, one of them was too tight and the other was itchy and too long. As the dresses ended in .99, I was unable to receive a refund. I reached out to the company and requested an exchange for the dress that was uncomfortable, but they informed me that they were unable to accommodate my request. This left me feeling unhappy with their inflexible exchange and return policies.

I had hoped to have the dresses exchanged before Christmas so my daughters could wear them for the holiday, but it has been several weeks since I returned the items and I have yet to hear from Joyfolie. As the mother of three girls, two of whom are teens, I was disappointed that Joyfolie didn't have better policies in place for an online store catering to young girls. Shopping online can be tricky when it comes to sizing, and it's important for a business to have more flexible return policies.

When I expressed my frustration to Joyfolie, they apologized but stated that they were a small business. While I understand that companies have limitations, I don't think it's fair for customers to lose money on shipping and for exchanges to be so difficult. I will not be ordering from Joyfolie again, and I would caution other shoppers to be aware of their return policies before making a purchase.