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Janie and Jack Complaints & Reviews

Janie and Jack — customer service at the janie and jack store in roseville galleria mall, roseville ca

Absolutely horrible service provided on January 15th, 2020 at the Janie and Jack store in the Galleria Mall in Roseville. Went there with my husband and two kids to exchange a...

Clothing, Shoes & Acc  · Jan 19, 2020

Janie and Jack — return policy

While Janie and Jack was being bought out by the GAP, they stop temporarily taking returns. I called their customer service line to make sure that any merchandise I bought during...

Clothing, Shoes & Acc  · Mar 31, 2019

Janie and Jack — online ordering

I have just spent 40 minutes trying to put in an order (after spending a lot of time picking the items, etc) at janie and jack. After spending time to fill out the form, i kept...

Clothing, Shoes & Acc  · Oct 01, 2018

Janie and Jack — payroll

I worked for Janie and Jack for over a month and still have not received a pay check and when i asked Stephanie the store manager she said they would mail it never received one so...

Janie and Jack — final sale cannot be returned/exchanged

This is the first time I purchased from"Janie and Jack" and I had no clue what I purchased was a final sale and when I went to return the item they said it's final sale and cannot...

Clothing, Shoes & Acc  · May 31, 2018

Janie and Jack — Unethical behaviour, withhold refunds, promising to refund but not, not returning phone calls

I was overcharged on one order. On another order, they only refunded me 60% of the amount I paid. On yet another order, a dress came apart and I was promised a refund. On another...

Janie and Jack — They don't accept coupon codes online

I have a coupon stating that it's good for in-store and online purchase. The coupon expires on 1/31/16. I used it on 10/22/15 online but the site didn't not accept the coupon...

Janie and Jack — Order delivered to wrong house

I ordered shorts for my son from their danbury, ct store from their phone ( they were out of his size in store). Just found out my order was delivered yesterday to the wrong...