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Freshly Picked complaints 7

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Freshly Picked I bought a backpack/diaper bag for my girlfriend for our new baby, and after using it about 5 times, the print started to wear off completely

I bought a backpack/diaper bag for my girlfriend for our new baby, and after using it about 5 times, the print started to wear off completely. She contacted Freshly Picked directly with pictures and our order number, and they said they would give us a new bag. However, my girlfriend just wanted to return the bag for a refund because the quality was really bad. They said they couldn't do it because it was past the 30-day mark. My girlfriend pointed out that it was a defect in the bag for the print to wear off after only 5 uses. They acknowledged the defect but still refused to take the bag back and refund my card.

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Freshly Picked I got a Classic Diaper Bag as a gift for my baby shower from a friend

I got a Classic Diaper Bag as a gift for my baby shower from a friend. Everything was fine until the inside of the bag suddenly started smelling like a dead fish. I talked to Freshly Picked and they gave me some tips on how to take care of the bag: let it air out outside in fresh air and sunlight, and put dryer sheets inside to absorb the smell. I did what they said, but it didn't help. Actually, the smell got worse with the dryer sheets. I contacted Freshly Picked again, and this time I spoke to a different person. They were really sorry, but they didn't do anything to help me. They basically told me that they couldn't do anything. I have 4 of their bags in total. I recommend their bags to others, and I didn't cause the smell... but they still won't help me fix it. It's really frustrating because they won't take responsibility for this situation.

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Freshly Picked I bought a freshly picked fringe benefit membership for $17 ($10 plus $7 shipping)

I bought a freshly picked fringe benefit membership for $17 ($10 plus $7 shipping). The website says in the FAQ that this membership gives you 20% off all purchases and free shipping on all purchases. So, I decided to get a grab bag, but I didn't get the 20% off or the free shipping. I contacted customer support to fix this, and they told me that the grab bags don't qualify for the 20% off. But, I told them that their website clearly says that the 20% off is for all purchases, and the grab bag page doesn't mention any exclusion. The customer support person admitted that I was right, but they still refused to give me the promised discount. I explained that I only got the membership to use it with the grab bag, and I wouldn't have bought it if it said anywhere that the grab bag wasn't included. They said they would pass on my concerns but wouldn't give me the discount they advertised.

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Is Freshly Picked legit?

Our verdict: Complaints Board's thorough examination reveals Freshly Picked as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Freshly Picked stands out for its commitment to quality and security. Clients considering Freshly Picked should delve into its customer service record to gauge compatibility with their expectations.

Freshly Picked earns 91% level of Trustworthiness

Perfect Trust Endorsement: Freshly Picked achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Freshly Picked. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Freshly Picked has registered the domain name for freshlypicked.com for more than one year, which may indicate stability and longevity.

Freshlypicked.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Freshlypicked.com you are considering visiting, which is associated with Freshly Picked, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Freshly Picked website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Freshly Picked has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • Freshly Picked protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Freshly Picked This bag is cute and the right size, but it smells awful

This bag is cute and the right size, but it smells awful. I mean, like dirty sockets with blue cheese awful. I got it from the Freshly Picked website. As soon as I took it out of the packaging, I noticed the smell. I thought it would go away with time, but it's been months and it's still there. Anything I put inside the bag also ends up smelling bad. I contacted their customer service and they told me to "keep the bag open (preferably in a well-ventilated room or even in the sunshine if possible) and let it air out for about 2 days, the smell will go away. Baking soda (in a container) or dryer sheets can also help absorb any leftover smell." But it hasn't worked. Customer service says I can't return it because it's been too long. I got the bag when I was pregnant and didn't start using it until after I gave birth. That's why I didn't realize how bad the problem was, otherwise I would have returned it. This kind of terrible smell is a defect from the manufacturer.

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Freshly Picked I bought a diaper bag from Freshly Picked before having my son in 2021

I bought a diaper bag from Freshly Picked before having my son in 2021. I spent a lot more on this bag than any other bag I've ever bought. After using it for two weeks, I saw that the snap broke off. We were about to move, but I still contacted the company to tell them what happened. They offered to replace the bag, but I didn't have a good address at that time. When I finally had a good address, I contacted Freshly Picked again and they sent me a new bag. It was during the Christmas break, and when we returned from vacation, around the new year, I got my new replacement bag. I keep the bag in my van and use it to hold spare diapers, wipes, and clothes. I've only taken the bag out of the van a few times. I just noticed that the bottom of the bag is peeling. I contacted Freshly Picked again to let them know. This time, they told me they couldn't do anything because the bag was a replacement and final sale. I'm really disappointed in both the bag and the company. If you charge almost $200 for a bag, you should stand by its quality. Order #

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Freshly Picked I ordered from Freshly Picked shoes but it didn't come

I ordered from Freshly Picked shoes but it didn't come. I told them about it on December 13th. I said the first shipment didn't arrive and the second one was on its way. The customer service person didn't read my email properly and just repeated what I said. I contacted them again but didn't get a reply for a few days, even though I said it was for Christmas. They told me if I had paid for their insurance, I would have gotten better help and a refund within 24 hours. I had to keep contacting them before they started an investigation. It took them over 10 days to respond properly and say they contacted USPS. Now they say they have to wait for the investigation before giving me a new order or a refund. Since these were Christmas items, a refund is the only option. I've never had such bad customer service or been told I should have paid for extra insurance to get my package. The customer service people didn't respond and took days to address the actual issue. It's not acceptable.

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Freshly Picked Freshly Pickeds return policy is decepive and not fully communicated to its customers

Freshly Pickeds return policy is decepive and not fully communicated to its customers. I am requesting a prepaid shipping label to return an item. On November 13, I received the Ebony Classic Diaper Bag II as a gift (Order# ***). I e-mailed FP on November 14 to ask about exchanging the bag for a different color. On November 16, FP e-mailed me a prepaid shipping label. No other information about FPs return policy was communicated to me in this email. I shipped the bag back that day. I received the new color, Cognac Classic Diaper Bag II (Order # ***) on November 27. I was not pleased by this color either and reached out to FP on December 2 to return this item and refund my friend who gifted me the bag. Although FP granted my request, I was told that I would not be provided a prepaid shipping label. The cost of returning the item via *** is $50, nearly 1/3 the cost of the bag ($185). In several e-mails, I requested FP to reconsider and to provide a prepaid shipping label. FP responded that: (1) Their return policy on their website states that return shipping costs are not covered by FP; and (2) FP provides a courtesy shipping label for the very first gift return/ exchange, but any additional exchanges beyond that point are not eligible for a shipping label. I was unaware of FPs return policy because I did not purchase the item as it was a gift. With respect to the courtesy shipping label policy, this policy is neither posted on the website, nor was it communicated to me when I reached out to exchange the bag for a different color. This is a very deceptive business policy. Future customers should be aware of the companys unusual and arbitrary return policy. Under these circumstances, I should be provided a prepaid shipping label to return this item.

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About Freshly Picked

Freshly Picked is a highly reputable and well-established brand that has gained immense popularity in the world of baby footwear. With a strong online presence through their website freshlypicked.com, the company offers a wide range of stylish and comfortable shoes for infants and toddlers.

One of the key features that sets Freshly Picked apart from its competitors is the exceptional quality of their products. Each pair of shoes is meticulously crafted using premium materials, ensuring durability and longevity. The brand's commitment to excellence is evident in the attention to detail and superior craftsmanship that goes into every shoe they produce.

Freshly Picked's designs are not only practical but also fashion-forward. The brand understands the importance of keeping up with the latest trends, and their collection reflects this understanding. From classic moccasins to modern sneakers, Freshly Picked offers a diverse selection of styles to suit every taste and occasion.

In addition to their stylish designs, Freshly Picked prioritizes the comfort and well-being of little feet. Their shoes are designed with soft soles and flexible materials, allowing for natural movement and proper foot development. The brand's dedication to providing optimal comfort ensures that babies and toddlers can explore and play without any discomfort or restrictions.

Freshly Picked's commitment to customer satisfaction is evident in their exceptional customer service. Their website, freshlypicked.com, provides a user-friendly interface that allows customers to easily navigate through the product offerings and make informed purchasing decisions. The brand also offers hassle-free returns and exchanges, ensuring that customers are completely satisfied with their purchase.

Furthermore, Freshly Picked has garnered a loyal following and has been endorsed by numerous celebrities and influencers. This speaks volumes about the brand's credibility and the trust it has built among its customers.

In conclusion, Freshly Picked is a highly reputable brand that offers stylish, comfortable, and high-quality footwear for infants and toddlers. With their exceptional craftsmanship, fashionable designs, and commitment to customer satisfaction, Freshly Picked has become a go-to choice for parents looking for the best shoes for their little ones.

Freshly Picked Customer Reviews Overview

Freshly Picked, available at freshlypicked.com, is a highly acclaimed brand that offers a wide range of stylish and comfortable baby moccasins, shoes, and accessories. As an authoritative reviews website, we have thoroughly analyzed Freshly Picked and compiled a comprehensive overview of their products based on customer feedback.

One of the most prominent positive points about Freshly Picked is the exceptional quality of their products. Customers consistently praise the durability and craftsmanship of their baby moccasins, which are made from premium, genuine leather. The attention to detail and high-quality materials used in the manufacturing process ensure that these products can withstand the wear and tear of active little ones.

Another aspect that customers appreciate about Freshly Picked is the extensive range of designs and colors available. With a wide selection to choose from, parents can find the perfect pair of moccasins to match their child's unique style. The trendy and fashionable designs make Freshly Picked a go-to brand for parents who want their little ones to look stylish from head to toe.

Freshly Picked also receives praise for the comfort their products provide. The soft leather used in their moccasins ensures a snug and cozy fit, allowing babies to move freely and comfortably. The flexible soles provide excellent support for developing feet, making them ideal for both pre-walkers and early walkers.

In addition to the quality and comfort, Freshly Picked is highly regarded for their exceptional customer service. Customers report positive experiences with their friendly and helpful customer support team, who promptly address any concerns or inquiries. The brand's commitment to customer satisfaction is evident in the positive reviews and testimonials from happy parents.

Overall, Freshly Picked is a brand that consistently delivers high-quality, stylish, and comfortable baby moccasins. With a wide range of designs and colors to choose from, parents can find the perfect pair to suit their child's individual style. The exceptional customer service further enhances the overall experience of shopping with Freshly Picked.

Overview of Freshly Picked complaint handling

Freshly Picked reviews first appeared on Complaints Board on Aug 31, 2023. The latest review I bought a backpack/diaper bag for my girlfriend for our new baby, and after using it about 5 times, the print started to wear off completely was posted on Sep 12, 2023. Freshly Picked has an average consumer rating of 1 stars from 7 reviews. Freshly Picked has resolved 0 complaints.
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  1. Freshly Picked contacts

  2. Freshly Picked phone numbers
    +1 (801) 613-8195
    +1 (801) 613-8195
    Click up if you have successfully reached Freshly Picked by calling +1 (801) 613-8195 phone number 0 0 users reported that they have successfully reached Freshly Picked by calling +1 (801) 613-8195 phone number Click up if you have UNsuccessfully reached Freshly Picked by calling +1 (801) 613-8195 phone number 0 0 users reported that they have UNsuccessfully reached Freshly Picked by calling +1 (801) 613-8195 phone number
  3. Freshly Picked emails
  4. Freshly Picked headquarters
    2000 W Ashton Blvd Ste 170, Lehi, Utah, 84043-6151, United States
  5. Freshly Picked social media
Freshly Picked Category
Freshly Picked is related to the Children's Clothing category.

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