Carter's
reviews & complaints

Good day, I write you because Carters is fake Site. On my first order I charged from my card full price 121,45$ for my kids clothes! But they are not sent me correct items. 1. There site not working, site shown that my order is shipped, but my package delivered!
2. my package was not damaged and I open it myself, into the package not my items!
3. They must refund me my amount 121.45$
My order number is CAR92311990
Please help solved this issue!

I went into the store in Mishawaka to return an outfit for my son on the 27th and the employee that was helping me was extremely rude. Her name was Nicole. She had just came back from her break and smelled strongly of marijuana and looked like she was very high. She acted as if I was an annoyance because I was interrupting her text conversation she was having on her phone. I asked for a refund because I couldn’t find the size I needed and she was extremely rude about it and suggested I look again for the right size. I ended up just taking the outfit and leaving. I didn’t want to deal with her belittling me because she was high. I will never shop at this store again.

I closed my account with Carters last September 22 and in Dec 22 found out that I still have balance needs to be paid, I called their customer service and the lady who talked to me said she will waive the balance and I have to pay only 6$, when I logged in to pay I found out they need 14$, I called again the man who talked to me asked me to pay the 6$ on the phone, I did that and received a letter by mail as a confirmation for this process.

Today Jan 9, I received an email that said I have a balance of 45$ that needs to be paid, I called them again and the lady who talked to me asked me to pay the whole amount as it's late fees accumulated since I asked to close my account in Sep 22.

I don't know what should I do now, all of that happened when I did a purchase that should cost me 34$ only now I'm paying more than 100$ just for stupid late fees.

I don't recommend carters credit card at all specially with their worst customer service ever.

We have had 2 very upsetting experiences at Carters located in Laredo tx outlet store. My son has autism and is right now going through an obsession with alarm systems. He loves the way they sound when the door opens and closes. He has an iPad and loves to take videos of the sound. He also likes to open the doors for anyone entering/exiting the store. This is at every store we have gone to. This is autism. And I understand this may be confusing to some people, but unfortunately we had a very upsetting experience of an employee making fun of my son and laughing with another employee. I was caught completely off guard and at the time did not exchange words with these employees. But I did later call the store and spoke with the manager, Alexa, and she was very sweet and kind and apologized and assured me that Carters is a safe environment for our family. She remembered us from our last visit when we had the same experience with 2 employees.(not sure if they were the same 2 employees from the first time) I’m just very upset considering this is a childrens store and they should cater to all types of children and be more considerate especially those with special needs. These employees either need to be fired or go through some type of hospitality training.

I have been trying to reach Comenity - Carter's Credit Card for over two weeks. I get the message regarding technical difficulties try again at a later date. How is there technical difficulties and no person to help you for this long of a period of time? They claim all problems will be resolved when they are up and running. This is the worse company (Comenity) I have ever dealt with.

I placed my order last April 10, 2022 and you have placed my funds amounting to PHP8045 on preauthorization hold and charged me again for the same amount April 23, 2022. I've reached out to your chat support since April and was advised my funds will be released and to reach out to them again if I still haven't received my funds back. I reached out again and again, but no one seemed to be able to help me. I've reached out to my bank as well and was advised to reach back out to you. This would seem like I paid double for a single order.

My name is Vildan Ozkan and my registered email is [protected]@gmail.com

I want to close my carters account. You charged me 27 dollars late fee for just one month delay and this is dishonest and nothing but stealing.

It was my first time using carters credit card and I was going through a super busy perıod of my life moving from one country to another. I could not even ffigure out how your credit card and the payment system works and until I had an opportunity to make the payment you charged me am extra 27 dollars, which is too much and quite harsh and I do not find this policy reliable.

I am going to post the incident to the public complaints board for people to see.

I will never shop carters any more and please close or cancel my carters credit card as soon as the payment is processed. Never send me any emails and delete all of my bank account information.

Take action as soon as possible, I do not want to be affiliated with your firm in any way.

If it looks like a scam, acts like a scam... buyer beware!

After reading another complaint on this website, I'm wondering now if this is just a big scam since I'm not the only one it's happened to... I would not have expected this from Carter's/Oshkosh, but why do they keep charging my credit card? How can it be a credit card problem when my credit card assures me that they've accepted the charges? (No fraud issue for them.)

The only reason I tried to resolve this AGAIN w/Carter's is that I told my 3 yr old that I would get the fire truck pj's for his birthday, and now they are not in stock in his size. I've ordered these jammies twice already!

I spent over 25 mins on the phone w/customer service today. I'm sure I spent an hour yesterday between customer service and reordering... All to be told today that the supervisors are busy... They'll call me back.

The woman today on the customer service line was nice, but the first man I talked to gave me a good 'ole fashion lecture about how credit cards work... It is also discouraging to call customer service and speak to agents (3 out of the 4 now) who I cannot understand because English is not there first language.

I attempted to make a purchase on March via Carter's online website. Unfortunately, the order was declined. After speaking with one of their representatives, I was to told to check with my bank and call back to escalate the issue. I checked with my bank, who assured me, there was no issue with my card. When I called Carter's, I spoke with a representative person, who responded, that my file and email was under review, and that there was nothing that he could do for me.

Considering this was my first purchase with this company, this was one of the worst experiences I have ever had with an online store. In addition, told me to waiting the store to open due of Covid, and to go to the store with a baby. I filled a complaint and now in September, I still have not seen a resolution. I tried again to buy online and again I was not allowed. Again, I am losing a coupon discount and good prices in the store. This has become an extreme waste of my time. If their aim was to discourage customers from making purchases. They have employed an extremely successful tactic.

Good afternoon,

I just want to complaint about the fact that my account is chargeback and I can't make any order online because they will be cancelled. This happens because I made 15 orders in one day and for Carter's that's was suspicious. I had my account from years ago and I have never have any problem. I called and explained to a girl that I made that orders because there was 30 bucks discounts and she explained to me that I could just make one order because it was yo to 500 dollars per order. I didn't get it so I placed a bunch of order. Okay the things is she said she will escalate de problema since she was reviewing my account before that and she said I didn't do anything wrong or used my account in a bad way.
She said she will put the notes under this order

Order #: car55233735

And I will get an email from the department about the situation. She is 24-48 hours to get and answer. And I didn't get any email yet. I called on Tuesday and today is Sunday and still anything on my email.
Please, I need to get my account back. I have 2 boys and I'm pregnant as well. I buy a lot of items that day because I make events and I have a baby shower. I need to buy articles for the events. Please. I need an answer from Carter's. I was the person who made the orders. I called and I said it was me and they said I can't make order like why? Because I made 15 orders? That's not fair at all.
I was just buying.

Placed order on [protected]. I tried 13 times to call Carter's to recieve a price adjustment on items that went on additional clerance the next day. Each time I have been on hold for over an hour and not been able to speak to a representative or NEVER recieved a call back when using that option. Now it is past the 14 days to be able to receive a price ajustment and all I have is a 25% off my next purchase from Carter's that I have to use by 12-31-2019?

Here is is 12-18-2019 and my order STILL is not here!

I ordered some clothes for my son online using paypal. When I went to store in the Block of Orange California, they refused my returns. They said that I paid with Discover card Without that card I could not return. I clearly showed them my paypal account never have Discover card added to paypal but they kept telling me they don't know I must show them the right Discover card. Even the receipt show I pay with paypal. I called customer service number but nonone answering the their phone

I placed a order on Dec 2nd 2019. As soon as i put my credit card info in the website kicked it back to me saying there was an error with my credit card. I thought that was weird so i tried it a few more times and every single time it kicked it back saying there was an error. I did it a total of four times. After that i started to get worried about my card so i called my bank. I then realized ALL FOUR ORDERS WENT THROUGH! It had placed all the orders totaling over 200$$ So i called Carters right away. I was on hold for 1 hour and 45 mins. When i finally got through the lady stated she could cancel the orders for me but it would take 3-5 business days to recover my money. You are telling me i do not have access to my OWN MONEY FOR A WHOLE WEEK? Because you messed up? She stated there was nothing she could do, that they didn't take the money out of the account but i couldn't touch it!That i could try calling my bank to see if they could do anything. I have three children and i need my money. Carters has put such a burden on me and for them to say oh were sorry we took all your money for the week have a good time trying to figure that out is repulsive. I WILL NEVER AGAIN SHOP AT CARTERS! I WILL ALSO TELL MY FRIENDS AND FAMILY TO NOT SHOP THERE AS WELL!

As I was shopping today at carters in Mirdif city center .dubai with my 3 kids one of them is baby in the stroller, my kids went to watch tv but there was no chairs and table for them to play, they asked for chairs many times and the sellers ignored them, how can we shop in this situation as the shop is very tiny.that was very disappointing.thank u

I visited the carter's at the biltmore square outlet, at 800 brevard road, asheville, nc 28806 on april 19th. I purchased some items, got in line behind a young lady that it was apparent was either a friend or employee, since the cashier had so much interactions. I waited for her to finish her transaction moved up and the cashier, closed his register, walked away, never said a thing, but proceeded to the back got an umbrella and left. The other cashier beside him asked was he leaving and he said yes. I said "really", this is ridiculous, he never said a thing and just left me standing there. The other cashier said she will help me next, which was nice, but the point is the way this cashier handled this situation which was terrible customer service. After the other cashier finished my transaction this young man came back (thank goodness I didn't wait) and proceded to tell the other cashier he walked the young lady to her car, really, while customers wait? This was not good customer service and then I found out that he was the manager. Carter better take a good look at this because if this is how he treats all customers, especially african americans, houston you have a problem. I don't intend to patronize this store again since there are so many baby stores in this mall, but the same way he turned me off, I am sure it will effect many more customers. I believe his name was eric, but can't find the piece of paper he gave me with the customer service number. Terrible customer service!