Please do not register for a "The Children's Place" credit card, also known as "The Place" credit card which is operated by Citi credit cards. I opened an account with The Childrens Place online because you recieve 20% off your first purchase made with the card and I had a substantial order since I was purchasing school uniforms for my son. I recieved my order without issue but it took almost 4 weeks to recieve my credit card in the mail. This was the first piece of information I received regarding my account. I did not recieve any statement, etc. prior to this. A few days later I set up to view my account online and to my surprise my first payment was past due and they charged me a $25 late fee and a minimum balance charge of 2.99 on a 35.00 balance. I sent a message to customer service via their online email and after 2 days it was still listed as "unread" even though it states they will be read within 2 days. I then called their customer service number and was directed to 'Citi' cards which operates their credit cards for them. That person could not help me get rid of the late fee because it was already in "collections". Per that persons advice I had to call back thru customer service and pretend that I didn't have an account so that I could be directed to someone that could help me. The next person I spoke with did delete the $25 late fee and the $2.99 min. charge but despite me telling them that I never received a statement because it was a new account they just continually told me that 'yes in todays environment with so many credit cards it is hard for people to keep track when things are due." I told them that I only have 3 credit cards and once my payments and credits go thru I will definately be cancelling this one. They never even apologized for the inconvenience. I will still purchase items from The Children's Place because as far as the clothing goes I have been relatively happy, but from now on I will use my own card.
The complaint has been investigated and resolved to the customer’s satisfaction.