There should be a senior citizen account version for elderly people who do not have devices or understanding to use digital versions for which we are egregiously paying without benefit. We have also not had one iota of benefit from the premium issues which are utterly irrelevant to old people. We used to be able to receive credit for being out of town (which family illness requires a lot of these days). All of these extra charges without any benefit hit us very hard on our limited retirement income. We have been long-standing customers.
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Desired outcome: Senior citizen discount/reduction/consideration of astronomical charges for services/products that are of no benefit to us