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1.8 143 Reviews

Chegg Complaints Summary

28 Resolved
105 Unresolved
Our verdict: When using services from Chegg with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Chegg reviews & complaints 143

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E
9:35 pm EDT

Chegg Unauthorized credit card charges

I deleted my account May 5, 2022, and Chegg continues to charge and has charged me for June July August and September. Absolute robbery I tried contacting customer support, and they are absolutely useless telling me that they haven't been charging me when my credit card statement clearly says CHEGG INC has been charging me you guys purposely do this so that you can continue charging people and hope that they just won't notice you guys are committing fraud and its clear as day. Reporting this to the FTC clearly, I'm not the only one having issues like this you guys are systematically taking advantage of people.

Desired outcome: refund and stop charges

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1:13 pm EDT

Chegg Subscription, renewal, general service

Two major complaints, one possibly forgivable, the other not. Both together, however, they indicate a company that appears to make things deliberately difficult, milks things for all they’ve got, and generally should be regarded as fraudulent:

1. Created a subscription on one account. Chegg then ended up wanting that account security checked by phone. Phone was not there (I travel a lot and have several phones). Result: No access to the service I paid for.

2. Created a SECOND subscription on another account while out for travel — reason: see above (i.e. ridiculous “security” measures…). Cancelled the subscription immediately so it would last for one month only. Result: Can’t access the subscription I PAID FOR the next day. Instead, I am asked to ‘resubscribe’ because (surprise, surprise) the subscription was now set to have ended on the same day I initiated it. Oh, and resubscribing initiates a new month of subscription, because — well, because this is a company that clearly attempts to defraud customers in the hope that few will complain.

Don’t even get me started on the “experts” Chegg considers as such. They are almost ALL in India (or some other developing country) and probably make nothing for their often incorrect “solutions”.

Nice job, Chegg, but you ain’t fooling this hardened traveler!

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3:12 pm EDT

Chegg Unauthorized charge

I have been bilef 2 charged on my credit card and have no idea what the charges are for so I am disbursing with the credit card company. Contact me with information on these changes and if they are mine I will gladly pay for them

Doug Foran

[protected]

Desired outcome: Refund charges

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2:20 pm EDT

Chegg Cancellation of subscription

I recently purchased this product, I just want to cancel it please. I ordered this thinking it would help me in my classes, I'm simply want to just cancel this subscription of $19.99 monthly.

Desired outcome: Never used changed my mind and just want to cancel

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12:42 am EDT

Chegg Help website on schoolwork

I ordered to get some help with my school cause it showed the information I needed then it wanted me to pay for it I ordered it then they didn't have what it said it had the call number to contact them is off said the number changed. with no way to contact them. No way to contact to get a refund and cancel. False advertising. I ordered it on 5/16/2022. I paid $21.35.

Iris Torrence

Desired outcome: get a refund and cancel.

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1:48 pm EDT

Chegg Stealing my money

They are taking $40 a month out of my bank for something I didn't order

Desired outcome: Mad

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11:47 pm EDT

Chegg Regarding bill of this month

Hello,

My name is Gurpreet singh and user of chegg since 3 months. I have been paid this month and I will cancel for next moth but this month chegg is not working. can you please check it [protected]@GMAIL.COM Account on which I used chegg through this account?

Thanks,

Gurpreet singh

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G
9:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chegg chegg

they unnecessarily flag and cheat customers by suspending accounts . every time i log in i will get an email that suspected shared activity and suspend the account. i use only from one browser and and one computer , still it keeps doing that .

very very bad they cheat

Desired outcome: i would like them to fix the problem or remove them from offering service

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8:52 pm EDT

Chegg Chegg Poor Customer Service

I had joined Chegg in January ...But did not get help for Questions i was looking for so my money was wasted. I unsubscribed.

Now i have an Assignment due on Tue...I see the assignment on Chegg but is NOT RESOLVED.

IF THERE WAS A ATTACHMENT I WOULD ATTACH MY ASSIGNMENT HERE.

I WANT SOMEONE TO CALL ME AND CHECK.

MY PHONE NO

[protected]

I want assignment to be solved before TUESDAY

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12:47 pm EDT
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Chegg Unauthorized card debit

Last month, I was debited for monthly subscription on the March 6,2022. I sent an email to chegg informing you of this debit and if you could be reversed because I actually do not need my account for any assignment at the moment. Specifically, I asked for total cancellation of subscription if the account was still running. Unfortunately, I have just been debited again just some few hours ago. This suggests the email i sent to you giving clear instructions to cancel was ignored and i deem this debit unauthorized. Hence, I seek a refund of this amount since you failed to cancel as per my request. Besides, I do not need the account for this month. Please let me know if you need any evidence of the email i sent requesting for cancellation. Thank you

Email:[protected]@yahoo.com

Desired outcome: please refund the amount that was just debited

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12:30 pm EDT

Chegg Subscription not Working

On March 9th, I was looking into Chegg, but decided to talk to representative after payment. They cleared my card from the site and promised I could use the subscription since I had been charged even though I had decided not to use it. However, I tried to use it today and cannot. My account is [protected]@gmail.com. Can I get a refund since no service has been provided for payment?

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7:25 am EST
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Chegg Unauthorized credit charges

On June 2021, I subscribed with Chegg and after a great experience I decided to cancel my subscription on September 2021. Even though I unsubscribe several times and it assured me that I unsubscribed it kept taking money from my bank account and sometimes after the whole payment was done I would try to log in and see what's wrong but sometimes it just says "an error occurred try again later" for 2 straight months. I would really like to have my money back at least from October because that is just unfair.

Thank you for understanding

my email:moh. [protected]@gmail.com

BSB:064-129

Account: 1067 5104

Desired outcome: Please I would really like to have my money back at least from October.Thank you for understanding my email:moh.[protected]@gmail.comBSB:064-129Account: 1067 5104

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10:06 am EST
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Chegg Monthly service

Once used this service 5 years ago, then cancelled subscription, cancelled all cards associated with account. Since that time they hack our accounts, despite new cards being issued and illegally charge use for monthly subscriptions. I have discussed this issue with our bank and will be filing with BBB and state AG. This company is a horrible thief and hides behind educational services to scam parents and students. After cancelling and changing our account cards 6 months ago, Chegg again hacked our accounts and started fraudulently charging two separate accounts for monthly services.

Desired outcome: I WANT THEM TO STOP AND STAY OUT OF MY BANK ACCOUNTS!!

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A
7:58 pm EST

Chegg Fraudulent charges

Your company has charged me for services I never ordered on a number of occasions. I contacted you in October 2021 and you refunded the charges and told me the account was closed. However, you charged by five additional times for $19.95. I will report this to the BBB and the Federal Trade Commission. I will also be writing a letter to the Texas Attorney General. These are clearly fraudulent charges.
Date

Description

Amount
DEC 27 2021
CHEGG ORDER [protected] CA Date 12/27/21 2 [protected] 8 5942 Card 1052/Withdrawal Debit Card
Amount: negative nineteen dollars and ninety five cents- $19.95

DEC 16 2021
CHEGG ORDER [protected] CA Date 12/16/21 2 [protected] 7 5942 Card 1052/Recurring Withdrawal Debit Card
Amount: negative nineteen dollars and ninety five cents- $19.95

NOV 16 2021
CHEGG ORDER [protected] CA Date 11/16/21 2 [protected] 2 5942 Card 1052/Recurring Withdrawal Debit Card
Amount: negative nineteen dollars and ninety five cents- $19.95

OCT 21 2021
CHEGG ORDER [protected] CA Date 10/21/21 2 [protected] 7 5942 Card 1052/Withdrawal Debit Card
Amount: negative three dollars- $3.00

OCT 16 2021
CHEGG ORDER [protected] CA Date 10/16/21 2 [protected] 3 5942 Card 1052/Recurring Withdrawal Debit Card
Amount: negative nineteen dollars and ninety five cents- $19.95

OCT 11 2021
CHEGG ORDER [protected] CA Date 10/11/21 7 [protected] 0 5942 Card 1052/Withdrawal Adjustment Debit Card - Credit Voucher
Amount: nineteen dollars and ninety five cents+ $19.95

OCT 11 2021
CHEGG ORDER [protected] CA Date 10/11/21 7 [protected] 6 5942 Card 1052/Withdrawal Adjustment Debit Card - Credit Voucher
Amount: nineteen dollars and ninety five cents+ $19.95

OCT 5 2021
CHEGG ORDER [protected] CA Date 10/05/21 2 [protected] 3 5942 Card 1052/Recurring Withdrawal Debit Card
Amount: negative nineteen dollars and ninety five cents- $19.95

SEP 16 2021
CHEGG ORDER [protected] CA Date 09/16/21 2 [protected] 5 5942 Card 1052/Withdrawal Debit Card
Amount: negative nineteen dollars and ninety five cents- $19.95

SEP 5 2021
CHEGG ORDER [protected] CA Date 09/05/21 2 [protected] 7 5942 Card 1052/Withdrawal Debit Card
Amount: negative nineteen dollars and ninety five cents- $19.95

Page totals: Credits: [2] thirty nine dollars and ninety cents$39.90 | Debits: [8] negative one hundred forty two dollars and sixty five cents- $142.65

Alfred Popp
alfred.[protected]@gmail.com

Desired outcome: I want the charges refunded and no further charges on my account.

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Dan Pope
, US
Aug 30, 2022 3:38 am EDT

I just had the same thing happen to me. Charged $19.95 a month for multiple months. I never heard of Chegg until their bill showed up on my credit card statement. I reported the problem, provided my credit card information, billing name & zip code and the date the bill appeared on my credit card. Chegg's billing department could not find the charge and had no record of me in their system yet they billed me multiple months. Unfortunately I will have to cancel the credit card for which I have numerous auto-pay links and a lot of Rewards Points.

R
R
Roderick Woodruff
, US
Feb 02, 2022 3:52 pm EST

Beyond stupid is this company. I have experienced the same erroneous monthly billing and have yet to reach anyone competent to resolve the issue even after posting the order#!

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L
7:13 am EST

Chegg Chegg Answers!!!!

It was really a piece of SHEET! They are not even answering what I am asking, and just keep anyhow post something that's UNRElALTED than marked as ANSWERED! I ask what is A and yet they answer C, I ask what is B and yet they answer C! What nonsense is this, and I have to pay for the same sheet every month. They are not even asnwering the question I posed and yet the number of question I left which I can ask just left 2. Trust me, really a waste of money! And yet the person still dare to posed a comment remove the downgrad yet he or she just anyhow bomb somethings that not related! Actually, such a cased happens not just once! Than what is the purpose that the money I every month pay! And the answer its not even complete

Desired outcome: Returned my money

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2:34 pm EST

Chegg Don't trust chegg!

I signed up for Chegg's three-day trial. Canceled on the second day. Screen-captured their chat folk's assurances that my account had been canceled, and that I would not see any charges. Lo and behold, they still charged me $9.95 AFTER STATING THAT THEY WOULDN'T! Don't trust these folks or their overseas chatbots. Call your credit card company and let them deal with them. You will get nowhere with Chegg. Also, beware of them continuing to fraudulently charge you. Some hungry class-action lawsuit attorney should hit these folks hard. They also make it extremely hard to reach them. I was on their chat for over 30 minutes getting transferred to different reps.

Desired outcome: SHUT THEM DOWN. SUE THEM. Refund my money now!

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7:45 am EST

Chegg Wrong answers and 100% copied answers from Wikipedia

Hi, I've been wanting to complaint about the quality of answers from some of the experts. I've been noticing that some of my questions has been answered incorrectly and unrelated Wikipedia's information. I would like a refund of the questions that have been answered bye these experts as I paid the question just to get a wrong half-hearted answer. U guys do know that one question is not that cheap . Please do something, or maybe dont mark our questions as "answered" so other experts can still answer the question w "actual" answers.

Desired outcome: Refund the questions or open the question for other experts to answer

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11:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chegg Citation Machine

The forced ad watching caused me to waste time when I need to get my citations onto my paper and then upload my paper to dropbox for a grade. Give me the citation while I watch the ad because 30 seconds is the difference between a late grade and an on time submission of an assignment. Not everybody has the perfect life and can do everything ahead of schedule.

Desired outcome: A change within the forced ad watching to save the time of students.

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8:01 am EST

Chegg Even after the payment my Chegg study membership is not found.

Hi Chegg,
The Chegg app says it can't find any membership. I know I paid for it on this account, can you please double-check for me?
I took subscription today morning and I paid $17.64
And now I am unable to post the questions, search for the answers
When I try to search a question It is asking me to resubscribe again.
My Chegg id : [protected]@gmail.com
Order: Y1W2B9H0 on 10November 2021

Desired outcome: I want my subscription coz I paid for it

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5:09 am EST

Chegg My coordinator is not cooperative

I AM chegg expert shraddha narwade, Due to some reason my account get revoked.and am trying to contact with my coordinator Ravneet shrama at various platforms. But he's not responding me . I will surely give my best please reopen my account.
Thank you in advance.

Desired outcome: I want my account again

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Chegg Customer Reviews Overview

Chegg is a popular online learning platform that offers a wide range of services to students. The website has received numerous positive reviews from users who have found the platform to be helpful in their academic pursuits. One of the most appreciated features of Chegg is its textbook rental service, which allows students to save money on expensive textbooks. The platform also offers online tutoring services, study resources, and a Q&A forum where students can get help with their homework.

Chegg's user-friendly interface and easy-to-navigate website have also received praise from users. The platform is designed to be intuitive and user-friendly, making it easy for students to find the resources they need. Additionally, Chegg's customer service has been commended for its responsiveness and helpfulness.

Another positive aspect of Chegg is its affordability. The platform offers a variety of subscription plans that are priced competitively, making it accessible to students on a budget. Chegg's commitment to social responsibility and sustainability has also been appreciated by users.

Overall, Chegg has received overwhelmingly positive reviews from users who have found the platform to be helpful, affordable, and user-friendly. With its wide range of services and commitment to student success, Chegg is a valuable resource for students looking to excel academically.

Chegg In-depth Review

Website Design and User Experience: The website design of Chegg is clean and user-friendly, making it easy to navigate and find the necessary information. The interface is intuitive, allowing users to quickly access the services they need.

Range of Services and Offerings: Chegg offers a wide range of services and offerings for students. From textbook rentals and purchases to online tutoring and study resources, they have everything a student may need to succeed academically.

Pricing and Subscription Options: Chegg provides affordable pricing options for their services. They offer various subscription plans, allowing students to choose the one that best fits their needs and budget. The pricing is transparent, with no hidden fees or surprises.

Quality of Study Materials: The study materials provided by Chegg are of high quality. Their textbooks are in excellent condition, and their online resources are comprehensive and well-organized. Students can rely on Chegg for accurate and reliable study materials.

Tutoring and Academic Support: Chegg offers tutoring and academic support services to help students with their studies. Their tutors are knowledgeable and experienced, providing valuable guidance and assistance. Students can schedule sessions at their convenience and receive personalized help.

Customer Service and Support: Chegg's customer service is top-notch. They are responsive and helpful, addressing any concerns or issues promptly. Their support team is available 24/7, ensuring that students receive the assistance they need whenever they need it.

Ease of Navigation and Search Functionality: Chegg's website has a user-friendly interface with easy navigation and efficient search functionality. Users can quickly find the information or resources they are looking for, saving them time and effort.

Mobile App Experience: Chegg's mobile app provides a seamless experience for users on the go. It is well-designed and offers all the features and functionalities of the website. Students can access their study materials, schedule tutoring sessions, and more, all from their mobile devices.

Availability and Accessibility: Chegg is available to students worldwide, making it accessible to a wide range of users. Their services can be accessed online, ensuring that students can benefit from them regardless of their location.

Reputation and Trustworthiness: Chegg has built a strong reputation for being trustworthy and reliable. They have been in the industry for years and have gained the trust of millions of students. Their commitment to providing quality services has earned them a positive reputation.

User Reviews and Ratings: Chegg has received positive user reviews and ratings. Students appreciate the convenience and effectiveness of their services, often praising their study materials and tutoring support. The reviews reflect the satisfaction and success of many users.

Additional Features and Benefits: In addition to their core services, Chegg offers additional features and benefits. These include textbook solutions, internship and job search assistance, and scholarship opportunities. These extras enhance the overall value and usefulness of Chegg for students.

Return and Refund Policy: Chegg has a fair return and refund policy. If a student is not satisfied with a textbook purchase or rental, they can return it within a specified timeframe for a refund. This policy gives students peace of mind when using Chegg's services.

Privacy and Security Measures: Chegg prioritizes the privacy and security of its users. They have robust measures in place to protect personal information and ensure secure transactions. Students can trust that their data is safe when using Chegg's services.

Overall Rating and Recommendation: Overall, Chegg is a highly recommended platform for students. With its user-friendly website, wide range of services, affordable pricing, and excellent customer support, it provides everything a student needs to succeed academically. Whether you need textbooks, tutoring, or study resources, Chegg is a reliable and trustworthy choice.

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Contact Chegg customer service

Phone numbers

+1 (855) 581-9873 +1 (888) 364-8596 More phone numbers

Website

www.chegg.com

Most discussed Chegg complaints

Worst service ever
7
(opinions to this review)

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