Checkers & Rally's review: 15 minute wait for food

I waited in line for 15 minutes waiting tobget my order. I never got it. I had to get out of my car and ask the customer in front of me to let me out of the drive through because I was between several car because I was going to be late to work. That's embarrassing. It's embarrassing for rally's and embarrassing for me because I had to get out of my car to get out of the drive through.