CB Travel and Vacations CheapOair Complaints #2-21

CheapOair review: Hidden fees not discussed with me during booking with a live agent

Robert Fundo of US

Sep 09, 2026 8:26 pm UTC

Verified customer

Featured review

Travelling from Orlando, Florida to Tirana, Albania with a layover in Gatwick London and transferring to Heathrow. Departure day 09/10/ 26.
1. I was not notified that an ETA visa was required for a cost of $42 per person. We were 2 of us - me and my wife.
2. I was not notified that transferring from Gatwick to Heathrow was going to cost me at least $18 per person.
When I found out 3 days before the flight, they agreed to compensate only $50.

Desired outcome: Full compensation for the undiscussed extra costs - i.e. another $80.

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randrews@cheapoair.com

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c/o Fareportal Inc., 135 West 50th Street, Suite 500, New York, New York, 10020, United States

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