Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Travel and Vacations CheapOair Complaints #282-301
CheapOair

CheapOair review: Fraudulent customer service activities and no promised flight ticket refund ( 1 comment)

C
Author of the review
6:37 pm UTC

January 8, 2020 I booked a flight through cheapoair from HKG-JKT on january 25. My credit card was charged. Several days later I was notified that my flight had been cancelled and to contact cheapoair. I contacted them and they offered to rebook me on a flight that was ten hours earlier or another 48 hours later than originally purchased (this was during the busiest travel days of the year in HKG) None of those options worked for me, I would not be physically in Hong Kong at the time. After lengthy discussions with the agent over several days, he told me that the airline had agreed to refund my ticket and the refund was in process. I received a confirmation email of this more than 24 hours before my initial flight (which was cancelled) was scheduled for departure. Over the past several months I have been contacting cheapoair regularly inquiring about my refund. Until today I was assured that my refund was in process and it has been delayed due to Covid19
Today I heard from Cheapoair customer service stating that since my refund request was not made before the initial date of departure, that it was denied.
I feel very victimized here. I have been lied to and subject to fraudulent statements from cheapoair staff and wasted countless hours trying to get a refund on a flight ticket the airline unilaterally cancelled and offered me no feasible alternative to. Now cheapoair is trying to gaslight me by claiming that all the hours I spent communicating with their staff did not happen.
The behavior of cheapoair in this situation is dishonest, fraudulent and offensive.

Update by cheapo_fake
Jun 12, 2020 6:42 pm UTC

Booking # [protected]

More
Send message
Copy link
Report
1 comments
Add a comment
C
C
Cr Br
Clifton, US
1 complaint
3 comments
Send a message
Sep 15, 2020 3:43 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Let me know if you are interested in joining a class action lawsuit ...

More
Copy link
Report

More CheapOair reviews & complaints

CheapOair - is there some sort of meltdown going on! 118
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
CheapOair - bait and switch! 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
CheapOair - airfare cancellation fee made online within 24 hours 2
CheapOair - fraud and poor customer service!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
CheapOair - charged for basic seat selection 6
CheapOair - ticket non - change ruse
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CheapOair - flight booking #72415095
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
CheapOair - Rebooking tickets
CheapOair - refund fee
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
CheapOair - Baggage fee
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all CheapOair reviews and complaints

  1. CheapOair Contacts

  2. CheapOair phone numbers
    +1 (800) 566-2345
    Click up if you have successfully reached CheapOair by calling +1 (800) 566-2345 phone number 3 3 users reported that they have successfully reached CheapOair by calling +1 (800) 566-2345 phone number Click down if you have unsuccessfully reached CheapOair by calling +1 (800) 566-2345 phone number 1 1 users reported that they have UNsuccessfully reached CheapOair by calling +1 (800) 566-2345 phone number
    50%
    Confidence score
    USA - English
    +1 (888) 525-7569
    Click up if you have successfully reached CheapOair by calling +1 (888) 525-7569 phone number 0 0 users reported that they have successfully reached CheapOair by calling +1 (888) 525-7569 phone number Click down if you have unsuccessfully reached CheapOair by calling +1 (888) 525-7569 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +1 (888) 525-7569 phone number
    USA - Spanish
    +1 (888) 766-3163
    Click up if you have successfully reached CheapOair by calling +1 (888) 766-3163 phone number 0 0 users reported that they have successfully reached CheapOair by calling +1 (888) 766-3163 phone number Click down if you have unsuccessfully reached CheapOair by calling +1 (888) 766-3163 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +1 (888) 766-3163 phone number
    Canada - English
    +1 (888) 525-7573
    Click up if you have successfully reached CheapOair by calling +1 (888) 525-7573 phone number 0 0 users reported that they have successfully reached CheapOair by calling +1 (888) 525-7573 phone number Click down if you have unsuccessfully reached CheapOair by calling +1 (888) 525-7573 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +1 (888) 525-7573 phone number
    Canada - French
    +44 20 3514 8100
    Click up if you have successfully reached CheapOair by calling +44 20 3514 8100 phone number 1 1 users reported that they have successfully reached CheapOair by calling +44 20 3514 8100 phone number Click down if you have unsuccessfully reached CheapOair by calling +44 20 3514 8100 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +44 20 3514 8100 phone number
    100%
    Confidence score
    United Kingdom
    +61 2 8074 9565
    Click up if you have successfully reached CheapOair by calling +61 2 8074 9565 phone number 0 0 users reported that they have successfully reached CheapOair by calling +61 2 8074 9565 phone number Click down if you have unsuccessfully reached CheapOair by calling +61 2 8074 9565 phone number 1 1 users reported that they have UNsuccessfully reached CheapOair by calling +61 2 8074 9565 phone number
    Australia
    +852 6963 0549
    Click up if you have successfully reached CheapOair by calling +852 6963 0549 phone number 0 0 users reported that they have successfully reached CheapOair by calling +852 6963 0549 phone number Click down if you have unsuccessfully reached CheapOair by calling +852 6963 0549 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +852 6963 0549 phone number
    Hong Kong
    +852 6963 0550
    Click up if you have successfully reached CheapOair by calling +852 6963 0550 phone number 1 1 users reported that they have successfully reached CheapOair by calling +852 6963 0550 phone number Click down if you have unsuccessfully reached CheapOair by calling +852 6963 0550 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +852 6963 0550 phone number
    100%
    Confidence score
    Hong Kong
    +91 21 2478 0335
    Click up if you have successfully reached CheapOair by calling +91 21 2478 0335 phone number 4 4 users reported that they have successfully reached CheapOair by calling +91 21 2478 0335 phone number Click down if you have unsuccessfully reached CheapOair by calling +91 21 2478 0335 phone number 3 3 users reported that they have UNsuccessfully reached CheapOair by calling +91 21 2478 0335 phone number
    14%
    Confidence score
    India
    +353 1526 9772
    Click up if you have successfully reached CheapOair by calling +353 1526 9772 phone number 1 1 users reported that they have successfully reached CheapOair by calling +353 1526 9772 phone number Click down if you have unsuccessfully reached CheapOair by calling +353 1526 9772 phone number 2 2 users reported that they have UNsuccessfully reached CheapOair by calling +353 1526 9772 phone number
    Ireland
    +353 1526 9773
    Click up if you have successfully reached CheapOair by calling +353 1526 9773 phone number 0 0 users reported that they have successfully reached CheapOair by calling +353 1526 9773 phone number Click down if you have unsuccessfully reached CheapOair by calling +353 1526 9773 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +353 1526 9773 phone number
    Ireland
    +64 9280 5224
    Click up if you have successfully reached CheapOair by calling +64 9280 5224 phone number 3 3 users reported that they have successfully reached CheapOair by calling +64 9280 5224 phone number Click down if you have unsuccessfully reached CheapOair by calling +64 9280 5224 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +64 9280 5224 phone number
    100%
    Confidence score
    New Zealand
    +64 9280 5225
    Click up if you have successfully reached CheapOair by calling +64 9280 5225 phone number 1 1 users reported that they have successfully reached CheapOair by calling +64 9280 5225 phone number Click down if you have unsuccessfully reached CheapOair by calling +64 9280 5225 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +64 9280 5225 phone number
    100%
    Confidence score
    New Zealand
    +65 80 0101 3119
    Click up if you have successfully reached CheapOair by calling +65 80 0101 3119 phone number 0 0 users reported that they have successfully reached CheapOair by calling +65 80 0101 3119 phone number Click down if you have unsuccessfully reached CheapOair by calling +65 80 0101 3119 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +65 80 0101 3119 phone number
    Singapore
    +65 80 0101 3120
    Click up if you have successfully reached CheapOair by calling +65 80 0101 3120 phone number 0 0 users reported that they have successfully reached CheapOair by calling +65 80 0101 3120 phone number Click down if you have unsuccessfully reached CheapOair by calling +65 80 0101 3120 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +65 80 0101 3120 phone number
    Singapore
    +27 110 623 034
    Click up if you have successfully reached CheapOair by calling +27 110 623 034 phone number 0 0 users reported that they have successfully reached CheapOair by calling +27 110 623 034 phone number Click down if you have unsuccessfully reached CheapOair by calling +27 110 623 034 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +27 110 623 034 phone number
    South Africa
    +27 110 623 035
    Click up if you have successfully reached CheapOair by calling +27 110 623 035 phone number 0 0 users reported that they have successfully reached CheapOair by calling +27 110 623 035 phone number Click down if you have unsuccessfully reached CheapOair by calling +27 110 623 035 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +27 110 623 035 phone number
    South Africa
    +971 8000 3570 3491
    Click up if you have successfully reached CheapOair by calling +971 8000 3570 3491 phone number 3 3 users reported that they have successfully reached CheapOair by calling +971 8000 3570 3491 phone number Click down if you have unsuccessfully reached CheapOair by calling +971 8000 3570 3491 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +971 8000 3570 3491 phone number
    100%
    Confidence score
    United Arab Emirates
    +971 8000 3570 3492
    Click up if you have successfully reached CheapOair by calling +971 8000 3570 3492 phone number 1 1 users reported that they have successfully reached CheapOair by calling +971 8000 3570 3492 phone number Click down if you have unsuccessfully reached CheapOair by calling +971 8000 3570 3492 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +971 8000 3570 3492 phone number
    100%
    Confidence score
    United Arab Emirates
    +1 212 478 0335 ext:9093
    Click up if you have successfully reached CheapOair by calling +1 212 478 0335 ext:9093 phone number 0 0 users reported that they have successfully reached CheapOair by calling +1 212 478 0335 ext:9093 phone number Click down if you have unsuccessfully reached CheapOair by calling +1 212 478 0335 ext:9093 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +1 212 478 0335 ext:9093 phone number
    Vice President Of Marketing
    +1 (866) 636-9088
    Click up if you have successfully reached CheapOair by calling +1 (866) 636-9088 phone number 0 0 users reported that they have successfully reached CheapOair by calling +1 (866) 636-9088 phone number Click down if you have unsuccessfully reached CheapOair by calling +1 (866) 636-9088 phone number 0 0 users reported that they have UNsuccessfully reached CheapOair by calling +1 (866) 636-9088 phone number
    Customer Service Manager
    More phone numbers
  3. CheapOair emails
  4. CheapOair address
    c/o Fareportal Inc., 135 West 50th Street, Suite 500, New York, New York, 10020, United States
  5. CheapOair social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2026
  7. View all CheapOair contacts
CheapOair Category
CheapOair is ranked 35 among 404 companies in the Travel and Vacations category
#33 Kampgrounds Of America [KOA] Kampgrounds Of America [KOA] #34 Despegar.com Despegar.com #35 CheapOair CheapOair #36 Clear Clear #37 Camping World Camping World

Most discussed CheapOair complaints

Change booking
1
(opinions to this review)
 Stranded by flight change, charged extra fee
1
(opinions to this review)
CheapOair Alternatives
Jetabroad 108 reviews Booking Group 20 reviews Accor Plus 35 reviews Viator 221 reviews Agoda 1217 reviews