CheapOair review: Fraudulent customer service activities and no promised flight ticket refund

January 8, 2020 I booked a flight through cheapoair from HKG-JKT on january 25. My credit card was charged. Several days later I was notified that my flight had been cancelled and to contact cheapoair. I contacted them and they offered to rebook me on a flight that was ten hours earlier or another 48 hours later than originally purchased (this was during the busiest travel days of the year in HKG) None of those options worked for me, I would not be physically in Hong Kong at the time. After lengthy discussions with the agent over several days, he told me that the airline had agreed to refund my ticket and the refund was in process. I received a confirmation email of this more than 24 hours before my initial flight (which was cancelled) was scheduled for departure. Over the past several months I have been contacting cheapoair regularly inquiring about my refund. Until today I was assured that my refund was in process and it has been delayed due to Covid19
Today I heard from Cheapoair customer service stating that since my refund request was not made before the initial date of departure, that it was denied.
I feel very victimized here. I have been lied to and subject to fraudulent statements from cheapoair staff and wasted countless hours trying to get a refund on a flight ticket the airline unilaterally cancelled and offered me no feasible alternative to. Now cheapoair is trying to gaslight me by claiming that all the hours I spent communicating with their staff did not happen.
The behavior of cheapoair in this situation is dishonest, fraudulent and offensive.