Chase Bank — check cashing policy
I am registering this complaint due to the fact that I recieved a pell grant check recently from my university. The check was drawn on Chase Bank. The amount is irrelevent. The situation is as follows. Walked into the Merced branch of the bank fully expecting to be able to cah a check drawn on the financial institution. Although pleasant the teller informed me that I would not be able to cash the check due to the fact that I had for ID was my valid California drivers liscense and my Social Security card. I am an intellegent man and understand the fact that they need to be careful, but as I had all valid ID and all paperwork from my university surrounding the circumstances of this check, not to mention the fact it was drawn on their bank. They could not honor the check as I did not have a bank card or someother form of identification. I requested to speak to the branch manager, who went over my options, to no avail. I explained that I am a student, albeit 52 years old that rents a room from folks, and does not have any utilities or any other form of ID other than what has traditionaly been acceptable. Then the manager went on to inform me that if I was 55 years of age, they could cash the check for me as their "senior citizen" policy. Thsi appalled me. What kind of financial institution can refuse to cash a vaild check from a reputable source, drawn on their bank, and make a different policy for ID, based on a variable of three years of age. I even offered to allow them to speak to my student counselor, as she could have easily gave them even further verification. They politely refused that option. I am here today to simply inform people that this bank is not a "people" institution. The one thing I did promise the branch manager in a polite fashion, was that I would recommend not using them for the duration, and that I would complain via the web, as I see many others have as well. Ban Chase Bank.
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