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Spectrum.com

Spectrum.com review: Spectrum billing

J
Author of the review
3:41 pm UTC
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I have been a spectrum since they took over my service from Time Warner Cable. Internet service dependability has been inconsistent from very poor to pretty good but not to their lofty advertised claims. My comments are on their billing. I have put off commenting for quite some time. After paying the same amount on my monthly bill for months I receive a monthly bill declaring I saved $50.00 on my service that month. The only problem is the billing amount was exactly the same as prior months. A few months later my bill declared I saved $40.00 for service that month. The phantom "savings" decreased $10.00. The billing amount increased $10.00. A few months later "savings" were reduced another $10.00 and the billing amount increased $10.00. My most recent bill declares a $20.00 savings with another $10.00 service increase. I personally find it an insult to my intelligence if Spectrum believes people think a decreasing phantom "savings" and corresponding service cost increase are anything more than a deceptive way to increase your monthly service cost. To rub a little salt in the wound customers are paying for Spectrum to create deceptive advertising, display it in media, and print it on customer's bills every month. If Spectrum is going to raise costs periodically (it seems all services do) just please be honest about it.

Recommendation: Watch for future deceptions.

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