Spectrum.com review: Jessica Greenough is a horrible representation for the company (long beach - Bellflower location)

Dear Spectrum Management,

I am filing a formal complaint against Jessica Greenborough regarding her conduct at the Spectrum store on Bellflower Blvd. in Long Beach on Friday, August 7, 2026.

I arrived around 6:15 p.m. for a phone upgrade and witnessed Jessica in a heated interaction with another customer. Initially, I assumed the customer was the problem. However, after observing the situation for over 30 minutes, I became extremely concerned by Jessica's behavior.

While I did not witness what occurred before I arrived, I personally witnessed Jessica repeatedly engage with and antagonize the customer rather than de-escalate the situation. I heard her tell another associate not to assist him, not to sell him a phone, and not to complete his transfer. She also repeatedly threatened to call the police. From what I witnessed, the customer was upset but was not threatening anyone.

After numerous threats to call the police, I stated that the customer did not appear to be a threat and was simply upset about the service he was receiving. Jessica responded by telling me to "mind my business."

Jessica later disappeared into the back for an extended period while approximately 20 customers waited with essentially one associate assisting them. By 7:45 p.m., after waiting since 6:15, I was told there was no longer enough time to complete my upgrade and transfer.

When I returned to request a manager's contact information, Jessica refused to provide it. She called her manager herself and presented the situation from her perspective without allowing me to explain mine. During our exchange, she stated, "See, even my manager doesn't want to talk to you," and continued making sarcastic remarks as I left.

I acknowledge that out of frustration I told Jessica that her customer service was horrible and called her miserable. However, her conduct toward me and the other customer was unacceptable.

I left extremely upset and crying. I later spoke with other customers who witnessed the incident, and three confirmed that they also believed Jessica's conduct was the problem.

I am requesting a formal investigation and that Spectrum preserve and review surveillance footage from approximately 6:15-8:00 p.m. I have patronized this location for over 10 years and have never experienced anything like this.

Please confirm that my complaint has been received and escalated to the appropriate management team