Champion Windows review: lack of response

After the severe hail storm in March 2011 in Knoxville, TN we had Champion replace the roof on our sunroom as they were the original installers. We paid more than $1, 000 over what other companies estimated the cost to be so that we could have the warranty and the original company's products on our room. In late December of 2012, the roof in the sunroom began to leak extensively. I called our local office, who had performed the work, and arranged a time for a representative to come and survey the structure and see what repairs needed to be done.

A week later (their first available appointment), someone came to survey. In addition to a new roof, we will also need a new sliding glass door and frame, as well as a few other parts. The gentleman advised that it would take a few weeks to get those parts in, but that the roof crew should be calling in two days to get to our house. Fast forward to three plus weeks later, and I have called multiple times, including directly to the roofing supervisor's cell phone. Champion has never once called me back to schedule our roof to be repaired, and I have yet to find out a date for when the other parts will be in and get those installed. In the meantime with the extremely wet winter weather, we have had many days when our sunroom floor is soaking wet, leading the tile and wood floor to lift. The condensation the door and roof leak has let in has led to the door freezing shut in the morning, making it impossible to open, in addition to the black mold-like particles growing above the door and frame that have NEVER been there in 28 years of our family owning this home. At present, I am still waiting to hear back from the company.

The lack of response and professionalism from this company is irresponsible and abhorrent, and I will be sure to advise anyone I know not to utilize their services.