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On April 2, 2025, I made a transaction to withdraw my money. I purchased a batch of ETH to withdraw and transfer it to my Shakepay account. The money was withdrawn, but instead of being transferred to my Shakepay account, my money was blocked; it's frozen in the MY Asset section. I've tried several times to contact CEX.IO customer service, but they haven't responded.
How can I get it back?
Is it possible to speak with customer service?
Thank you very much for the follow-up; I'm a little desperate about the situation.
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