I placed an order on a Saturday night, and chose to pay by wire transfer. I was given an account at JPMorgan Chase to wire funds to, so I immediately set up the wire transfer with my bank. The wire was sent at 11am on Monday, which was the next business day. By 4pm, the funds were wired back to my account minus the wire fee, the returned item fee, and the return wire fee. I called APMEX to confirm the account info that they gave me, which was documented on a confirmation email, and was told by their rep that they changed banks that day. They then preceded to give me the new bank info without an apology, and asked me to re-wire the funds. I complained that I lost $58 in fee due to their failure to notify me of their change in bank accounts. The rep said he would speak to a supervisor and call me back. A day later, I emailed the rep just to remind him to speak to his supervisor. I heard nothing. I submitted a complaint in writing on their website. The next day, I get an email with a $25 gift certificate. No apology. No explanation. I responded to the email and explained that I can provide documentation that their mistake cost me $58. A day later, I get another email telling me they voided the prior certificate and now issued me a certificate for $50 towards a $3, 000 purchase. Again, no apology or explanation. This company takes no responsibility, and is uncommunicative.
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