CeXno refund faulty goods

S

I returned a smart phone the day after I bought it . I noticed the back flap wouldn’t fit on properly when I fitted my SIM at home. The back of the phone would fall off in a pocket over the course of a day. I was refused a refund as the manager considered the phone did not need a back flap fitted to it in order for it to work. In his opinion he considered the phone without a back flap over the battery to be cosmetic damage only. The store I shopped in is 91 Kilburn high Rd, London, NW6 6JE

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