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Bought a pair of shoes (€ 500,-), unfortunately in the wrong size. Tried to return the shoes but apparently Cettire evaluates the shoes as worn and doesnt accept the return.
They have send back the shoes but these are a different size and indeed worn. These are not ours.
Now stuck with shoes in 3 sizes to big and after 20 emails still no resolution.
We ordered shoes (size 38) on 20/06 which was delivered on 25/06. Upon receiving the items, my wife wanted a size smaller (size 37) and returned the shoes. These arrived on 30/06 at Cettire.
We bought another pair (€ 500,-) in the correct size (37) and these fit well and we accepted this pair.
On 16/07 we received an email with stated that our shoes can not be returned due to dirt and streaks on the soles but these pictures were off a different shoe in size 40.
Cettire then shipped back the shoes (size 40) to us and told us they wont take the return.
Now we are stuck with shoes in 3 sizes to bigh which we never ordered and we cant get our money back
