The complaint has been investigated and
resolved to the customer's satisfactionResolved CertaPro Painters — Very unprofessional
resolved to the customer's satisfaction
I hired Certa Pro painters thinking I was going to get a professional job done..after spending thousands of dollars, I have nothing to show except, paint drippings, paint that appears to be splattered on, missing paint in areas, pimples all over the walls, distinct roller and paint brush marks, repairs that were supposed to be made that were not, or if they were, were unprofessionally done and still quite visible, every room has a problem... not one room in the entire house is perfect or near perfect...I had the franchisee and his manager back in the house to inspect...they agreed on what I showed them, and all I was offered was to "fix" what they didn't do right to begin with...after spending all that money there shouldn't be anything that needs to be "fixed" let alone every room in the house...I do not want CertPro Painters back in my home, they should've stood by their motto and "did the job right the first time"...one of the painters conveniently took a house key I had hanging on a wall, put it in his pocket, "for safekeeping", and when I realized the key was missing, we called the franchisee to find out where the key was, thinking it was placed somewhere in my home, instead we were told the painter had it in his pocket for "safekeeping" so it wouldn't get lost...imagine a professional painter doing this!!! I don't think so. I've asked for at least a refund of half the money, the franchisee led me to believe he would agree, after having his attorney draw up a paper so I can sign it and end the story...today I called him he said his attorney told him not to give me back a dime...meantime thousands of dollars were spent and my home looks like it was never painted. There are so many mars and mistakes, it is impossible for me to mention them all. I did have blue tape all over the house showing where they are and if need be I will be glad to put them right back up again for anyone to inspect. I contacted BBB and Consumer Affairs, but BBB advised me this company would prefer to work their problems out with the customer, but they are not doing that. I need help in trying to get compensated for this unprofessional job. I shouln't have paid him in full, but I didn't realize all the blunders until my house was back to normal and I really inspected the paint job. There are cracks that were supposed to be repaired that were not done and just painted over...I chose Super White color for my ceilings, they didn't use super white, I don't know what was used...I can go on and on but...
I'm hoping that someone will be able to assist me with this problem.
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