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CenturyLinkcustomer service, consistency of overcharging

1

I have called several times reporting that CenturyLink has overcharged my bank account. I am left of hold for literally hours, and the issues have not been resolved. This is happening over the course of 3 months. I finally reached the appropriate party today and the lady hung up on me as soon as I told her what my issue was. This is completely unacceptable.

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