I paid the wrong account for 2 months and they refuse to correct. I have called 3 different times and they say they are looking into it and then they claim to transfer me but all they do is hang up. After trying to resolve this like an adult, I have canceled my service and will be making a fraud complaint with my bank. The worse part about it is the Confirmation / tracking numbers mean nothing to the company. I guess they give them out to make you feel better.
Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
A consumer site aimed at exposing unethical companies and business practices.
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
You'll definitely get some directions on how customer service can best solve your problem.
Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.
a verified customer
I SIGNED UP FOR AUTO PAY BUT IT DID NOT TAKE AND AM NOT GETTING THE HELP I NEED..
a verified customer
WHY AM I WAITING FOR OVER AN HOUR ON THE PHONE?? WHAT IS WRONG WITH THIS COMPANY
a verified customer
Have had internet service for almost a year. Terrible speeds!!! Everything freezes up, and takes forever to buffer. I use 1 computer, and the cost is ridiculous for what I am getting!!
a verified customer
Most terrible Internet ever sends me Holidays Greetings. Let me ask you, CenturyLink - when you will stop to bully me?! Is this politics of your company to cheat people or it is just low professional level of your team? I am a professional composer. To load short video from my concert it needs a half of night. Many times when I wanted cancel my relationships (after 17 year being their customer) with them, I called them and asked - Am I under agreement?: They told me - No. On November (after suffering with their bad service - slow speed), I called them again and said that I would like to stop your service, they confirmed me - no agreement. I told them that I am cancelling. Immediately, I got Xfinity. In three weeks I decided to check if everything is fine with my cancellation? They told me that they did not cancel and I need to pay "early cancellation (termination) fee". So, I am back till May. I just hate this company. But, probably, I, as a composer, know how to fight with them. I have half of million of views on my You Tube. I will write my "kind words" about this company