CenturyLink  -  century link rip off

I would like to understand why the late fees are 23.00 ? That is more than the cost of one line with all the bells and whistles from Spectrum. I will begin my transference.

Canceled my century link service numerous times at end of my contract time. concerning web page by phone and e-mails and marking on my billing. Have had nothing but problems from day one. So after no results took my business back to 3-Rivers and they canceled my service with century link. Kept getting billing from century which all my responses to them that I was now longer a customer of theirs the billing continued. Received a call on Sept 27 from century concerning an internet service they said I still had with them on a different phone number they had assigned me without any input from me. I told them I had no account with them under that or any other number and I would not pay for what I did not order. The man gave me a number to call to clear the issue but would not talk to me ( so why did he call? if he couldn't clear this up? Finally after obvious back and forth he said he is transferring the matter to collections and would no longer talk and hung up. Reccomendations to all...stay away from Century Link. They are no what they promise and to get any change made falls on deaf ears!
I will take this to court if I have too. I have documentation to back me up. Meanwhile my credit rating will now suffer as a result I'm sure. [censored]shitshit So much for all their service [censored] !

They are scam artist of the worst kind

poor service from centurylink here in Elizabethtown Pa. internet is so slow that it becomes unusable. tech support's only focus is on my devices and modem repeatedly saying that I am getting the speed I have contracted for . they are of no help. we now lose service daily in the early AM. and most of the time it slows to a crawl. we are going to switch to cable

We requested to have Qwest come out to install a telephone line and the day before they came, had to cancel our request.
The next day the service technician comes out and we explain that we have canceled the request and he leaves.
This was 3 months ago. The first time we called Qwest, they said they would correct their error.

The 2nd time we called, on Sunday, 12/7/08, the friendly female representative said not to worry -- they would correct the problem and we would be receiving a bill with a zero balance. Now, tonight an aggressive debt collector calls from Allied and is demanding that we pay this bill, which Qwest apparently turned over to them.

There is no way to communicate with Qwest to report problems via e-mail. Lisa, the Qwest representative that I spoke with tonight said that the billing department is closed, but that she would send them an e-mail explaining the situation and they would contact me tomorrow.

Why is it that I don't really believe them?

This is the 'worst' customer service I have encountered in my life and I would NEVER choose Qwest as a provider -- friendly doesn't count. Customer service agents need information and access in order to serve us -- the customers that choose this provider over others. One of the reps said that they 'just' began being able to search for a customer using 'name'. Hello? You represent communications and you're that far behind the times!

Now we have to worry about this being on our credit report! Beware of Qwest! I'd hate to be a steady customer that got a little behind on my bill!

When Century Link was able to buy out Qwest, they became a third rate monopoly as an ISP. Their "very fast" ISP in my area (which by the way is not a rural area, but a city of over 2 million people) is a whopping 10 Mbps on the download, oh and are you ready for this a whole .6, yes, I said, .6 Mbps on the upload. This is barely, and I mean barely better than dial up, and yet these guys have the gall to "offer me promotion of $87 per month IF I bundled with phone service: (they always remember to show me my big promotional savings of $45 per month with my oh so wonderful promotion. In other words, without this promotional pricing (which is actually a pretty awful price considering the snails' pace of their bandwidth), I would be paying well over $100 for 10 Mbps download and LESS then 1 Mbps on the upload. In fact, the only reason I got the phone bundled into the package in the first place is because it made my Internet a little less expensive. I was told I would benefit f I added phone service to my internet. The interesting thing I learned is that when I added the phone Century Link very cleverly put me into a 12 month bundled contract, of which it looks like I will be having to pay these crooks several hundred dollars to get out of (( am moving in January and apparently I will still have two months left on this just amazing bundle that I was swindled into). Thankfully I am moving to a location where Century Link does not hold the monopoly. Thankfully I have already spoken to a new provider who will be able to offer me not only home phone, but 60 MBps of download, 6 MBps of upload, AND actual digital cable (you may have noticed that century link's television offer is usually Direct T.V. as the Century Link Prime digital t.v. is offered, well, NOWhere that I have been able find) all for $89 per month for the first 12 months and $109 for the second 12 months...btw..that includes HBO and Showtime. Right now I am paying $87 for phone and very slow internet (that by the ways, works inconsistently) I am really surprised that Century Link has not been sued. Or even aside from not having been sued or investigated by any State's attorneys general's offices, that they even have customers. Oh, but I forget, they go after apartment complexes who have no other real options. How sad, They must be so proud of their method of marketing in that they do not really get customers but rather corner a market with those who are captive to their services because these people have no other choices. How proud they must me.

I was charged $380 for a service they could not provide. I signed up for a package (phone/internet/direct tv). Had the phone and internet connected and 2 days later direct tv came out and stated they could not install in my apartment complex. I called Qwest and canceled the whole package. I then had Comcast install a package (I know, not much better) 4 months later I was getting bills for past due amount of $380. When I called them they stated they did not have a record of my canceling the package. When asked them to look and see if I was using any of the services, they stated that they deleted the files. After talking to several supervisors and yelling at anybody I could at Qwest, they promply turned over to collections and is now on my credit report. I have disputed and the saga goes on 1 year later.

In November of 2007 I entered into a 2-year cell contract with Qwest for $25 per month guaranteed for life. A year later Qwest sends notice that they are RENEGING on THEIR contract and quitting the cell phone business. On April 4, 2009 I called Q to changes some services, spent 3.5 hours on the phone, was HUNG UP ON 3 TIMES, didn't get anything done and basically ruined my day. I committed to quitting them for good. Now I'm trying to port my cell number to another carrier and they're playing 3rd grader games like telling the new carrier my SSN is not correct, claiming their system is down, just basic childish retalitory measures over 5 days. I closed all Qwest services and will probably not pay the final bill. In a day and age where there is VOIP phone service, Magic Jacks etc., the phone companies are fast becoming dinosaurs and better realise that the public is not forced to do business with them to have phone service, and $35 landline service is a thing of the past. Bye Bye Qwest, SBC, AT&T and similar thieves, you'll soon be out of commission. Better start thinking like Kodak and innovate instead of thinking that HIGHER PRICES will help keep you afloat.

At first, lets make it simple:
- For internet connection, called century link and agent offered promotional offer. She informed 40 Mbps for $30 and informed
there is no contract and I can disconnect connection if I am not satisfied with the connection.

- I ordered this on Jan 26, 2014 sorry do not remember the agent name.

- In wireless connection I don’t even get 5 Mbps compared but when I am wired I get 40 Mbps.

- They asked to talk to a customer representative and still the problem exists.

- I received first month bill :

- $76.52 was the total and it says that High speed internet 12 months commitment month 1 of 12

- Called them and asked how come there is any contract involved.

- 1st agent : Kayla informed there is additional $37.48 for activation fees and yes the contract is activated

- Asked her to remove the contract but she informed that $200 will be deducted if I move out of century link and the amount may vary or may increase

-
Requested to talk to her manager and one guy
from Escalation department named Iwin called after 15 minutes of hold time.

-
Asked him to remove the contract and he informed
$200 early termination fee will apply but if I still want to remove the contract
I need to pay $75 monthly with no termination fee

-
Informed him I need no contract and specified
the agent informed the same

-
Iwin informed that he can remove the contract but
for the amount $40 I will get 1.5 Mbps which is very less not even to stream a
movie and can be used only to send mails and photos.

-
Informed that I am a contractor and I move to
different states based on the client requirement and that’s the reason I do not
want to be in contract

-
He specified even if I move to a different
states and say the connection is only 3 Mbps in that location, I still need to pay $40 as per my contract

-
I am an legal immigrant and very much vexed with
the way they treated me.

-
Please take some legal action against them for I
do not want any one to experience the same which I had before with Century
Link.

NOTE: My only concern why have they no specified anything about contract and why did the
agent say I can come out of it and no need to pay any additional fee.

Century Link has appalling billing practices. They bill you one month in advance. In other words, they bill you for services you haven't yet received. Then, if you are 6 days late paying, they send you a disconnect notice giving you 7 days for them to receive the FULL payment in their office. If you call them to pay over the phone, it costs 4 additional dollars. If they disconnect on the 7th day, they charge you an extra $25 to reconnect, even though all they have to do is click a button in on a computer screen in their office. Mind you, this is all for services you have not YET received!

All other utilities, including Comcast, allow you to go 2 to 3 months before they send a disconnect notice. In these difficult financial times, companies need to be more considerate of their customers, not gouge them. As soon as my year contract is over, I will definitely go with a different service!

Oh...and their internet is also slower than Comcast.

A few months ago I signed up for long distance with Qwest so that my wife could call her family in Texas. To do this, I was told, we have to close the existing account so local, Long Dist., and DSL can be bundled together. Thats fine and they even got me a faster DSL speed that I was originally told was unavailable in my area. At some point I must have given my work phone number as a "contact" number. Well the ### somehow attached that number, the fax, and the long distance for those numbers to my account. I didnt even know untill I got shut off 3 months later for having an outstanding balance of over $300. When I called them and had it fixed they wanted to charge me a $25 re connect fee...yea right. I told them hell no this was your mistake not mine! Now they are trying to bill me for $172 for my past due long distance charges. $172 is almost 3 months worth of my entire package. So they are saying that I did not pay my bill for 3 months which is not the case. If they weren't the only DSL providers in my area, I would go with another even if it cost more. Im sick of paying extra for some kid working in an office to screw up my account because he was playing World of Warcraft when he should have been paying attention in school!

I poor pitty anyone that has cenury link. They are not honest and perpetuate their dishonesty.They complain asbout losing customers, but do nothing to keep they that is not abusive. They refused my request in writing to discontinue my service and refused to give me a refund of service paidf for a month in advance. They changed the settings on my modem, deleted my google browser, put a block so I could only to to their site to pay a bill I didn't owe, then when I paid it which I should not have had to do, as soon as I logged into my e-mail, my computer was destroyed, because the setting were changed by century link. They have not denied destroying my computer, and gave me a number to call to have it checked. I didn't do that because I do not trust these people at all.
They set me up with a phantom account number that I did not request in an attempt to collect a bill I didn't owe. About a yeasr latyer they turned this over for collection. I wrote a letter to the collection persons that I believe are part of cenury link, what do I get back information I did not request that they say I did, with my name and an address in some other state. I called the collection people, left a message send it to the right address.
If you are having problems with century link, you might be better served filing a complaint with the Federal Trade Commission. If enough people complain to them about their substandard lack of service and cramming phoney bills down customers throats., the FTC might investigate them and see what a lousy company they atre and possibly file a Class Action that could result in some of us getting a refund for some of the money they have ripped us off for. It doesn't due much good to complain to century link, unless you want to be placed on long holds and then disconnected which requires you to go through the same BS.over and over and over again. If you have a problem with your e-mail, they tell you, sorry, your e-mail is free, you are paying for the internet. If you are being charged for your modem, check it out it is probably already paid for, request a refund for the over billage and cramming deliberate false billing on you account. I still have not got a refund
These pictures remind me of the customer diservice shown to the overbilled by century link

SICK of hearing "You're in the loop with Qwest."

"Get in the loop with Qwest." "Your time is important to us."

when put on hold, a customer is forced to listen to this over and over and over and over ... it is like Chinese water torture!

I told them not to put me on hold again or I would hang up ... they put me on hold again, and I hung up ...

I cannot stand being forced to listen to the same recorded message repeat itself over and over and over ...

OBVIOUSLY my time is NOT important to them! This fact is made painfully clear when they put me on hold over and over and over and I cannot turn my attention to something else while waiting for a voice to come back on the line ... while listening to this recorded message loop around and around and around ...

IF they cared about MY TIME they would at least put on some sort of pleasant music so I could turn my attention to something else while waiting for the technician to come back on the line.

I have come to despise Qwest for this very reason, and will probably, at first chance, go with another company!

I did not receive the in/out speeds I was promised. My plan is 1.5 and 1.5 but I have tested many times and only have 1.24 in and 0.46 out. I cannot use my internet to send one picture to a family member because it would take over an hour. I do use Skype, and there are constant interruptions in my connection. When I started to type this post, I started loading the Century Link website, and 3-4 min later, it still has not loaded. I switched from timewarner because we had issues with their service, and I was promised no problems from a rep at Century link. I was also promised that the speeds would be more than enough for my usage. If I am unable to receive a better plan with faster speeds, and actually have those speeds, I will be switching back to tw. I am also charged more than the next level of speeds for my service.

Our company used Qwest for many years and had the business package of phone & internet services. According to our agreement, our HSI speeds were supposed to be 1.5M/896K. We have never received those speeds--this year a real problem because we found we could not upload large files. (Job plans & Specs.) Qwest had been contacted in the past about this. Twice more this year only to be told we were "at the end of the line". We had two independent companies verify our speeds were 1/3 of what we were paying for. So we switched. Qwest hit us with a $300 early termination fee. They refuse to acknowledge we had problems. They are setting rules such as they do not accept third party verification. They maintain we somehow did not go through proper channels to get to Tech Support. They will not speak to the Qwest Business rep with whom we were dealing on the matter even though we have provided that gentleman's contact information. (Phone number & extension, plus e-mail address.) They don't care that THEY did not uphold their end of the contract, only that we canceled "early." Funny, I have a bill from 2008 that says our contract ended in June 2009. Then we dropped a line and the bill said the the contract ended in March 2011. Corporate Calvin Ball.

My complaint is the same problems everyone on here is complaining about BUT I got one thing about mine I haven't herd yet from anybody or just havnt ran accross it yet, but century link has sent me to colloections over a bill they claim was 5months ago but cant explain it 2me or anything &I was payin my bill faithfully everymoth now the killer part is if your in collection with a company your no longer with them caouse of non payment, THEN WHY THE HELL IS MY SERVICE STILL ON & ITS FIVE MONTH LATER, can some one please pleeeease explain this one 2me.

I have been a customer of qwest for about 12 years. I did not pay my bill on accident and without a notice of diconnection they turned off my services. Did I mention that it was during the holidays! What I went through to reconnect was a joke. My due date for my bill is the 6th, well come jan. 13 and I was disconnected again. 7 days after due date without a call or writing notice and now they charged me 21.00$ to reconnect. Say the least I disconnected them as my enternet provider. I strongly sugest not to have qwest as your phone provider because they charge to come out and fix there own equipment and try to charge you for it and if you dont tell them that they are responsible they try to get away with it. As well to add fees without telling you to. When you call them to explain there policies they well not help you and they get very rude and refuse you to file a complaint.

I called Qwest in late December to order DSL only. The representative told me there was a deal to add local phone service for $1 for one year. I then received a bill for $119 including over $90 for the phone service. While I stopped the phone service, they are continuing to charge me for the service up until that time stating there is no such special. I have reqested tapes of the call.

Their bills are near impossible to read, adding and crediting charges without much explanation of why.

The DSL bill has been all over the map starting at $14.99, then $44.99, then $49.99. I've spent over 13 hours of time trying to sort this out. Two modems didn't work and I spent 4 hours on the phone with their technical support; I used an old modem left in the house I live in. Twice I was hung up on in th middle of conversations with customer service reps. A billing clerk called in my second month and said she straightened it all out...future bills negated what she told me.

The OR PUC is involved and are getting no where. Qwest only apologizes for the confusion of the $1 promotion but tells me I need to pay for service at whatever price they put on my bill and take no responsibility for their employees actions.

I'm now filing with the OR Attorney General's office but don't expect much. Qwest is a prime example of monopoly thinking.

Qwest refuses to refund my $70 deposit after I closed my business land line of 14 years stating that they have no record of my deposit because their records only go back seven years. Even after I send them a copy of my deposit receipt (yes, I saved all my statements and receipts going back 14 years), they refuse... saying that deposits are automatically credit back to accounts after 13 months, yet I send them my statements 13 months out showing no credit or refund. Don't they have the burden of proof to show me when/where my deposit was refunded/credited back to me? Bad business, bad bad business. Unethical. They kiss your butt while a customer trying to upgrade you to new services, but as soon as you leave, their attitude changes and they care less.

Hello!

I think that your advertisement for YOUR product with the man being eaten by the dog is WAY extreme.

Can't you promote your product without such a violent nature?

Who thought of this anyway...they must have had a BAAAADDDD day when they dreamed up this one.

I have had this telephone service for 8 or 9 years. I always pay my bill on time. I recently cancled my telephone service but quest continues to bill me for ATT long distance, which I never ever had. Att says quest ordered this in 2002, I never made a call but they billed me for one which they(att) removed but they said quest had to remove the long distance because they had ordered it. they continue to bill me even without the phone service. How do I get rid of them?

Back in October of 2008 I received a letter stating that "As a valued customer we are rewarding you with a FREE upgrade to Qwest Connect Platinum for 12 months!"

Go ahead and sign up for the alleged 'free' upgrade and what does this valued customer get? 3 1/2 months of inordinate fees, multiple phone calls trying to rectify the errors, and no answers other than 'it will be corrected next bill. Oh, in the meantime, pay your bill so it doesn't get sent to collection.”

The first month after our 'free upgraded' our DSL bill went from $31.99 to $69.09. After it was supposedly 'corrected' the bill went to $54.99 for 2 months. On each of 7 calls I was told it was being sent to another department to be corrected. A couple of times they even said there was no such offer ever sent out (even though I still have the mailing with a Promo Code that I gave to Qwest every time I called). Once when I asked for a Supervisor I was told one was not available and that the error couldn't be corrected unless I paid my outstanding balance! HORRIBLE customer service and even insulting at times.

Why would I stick with Qwest when I receive better offers in the mail from Clear and Comcast on a daily basis?

Thank goodness I keep detailed notes of all calls and offers. I feel like I have had to PROVE myself during multiple calls. What a waste of time and what horrible customer service. One more chance then that's it (Actually I don't know why I am even giving them another chance...).

My Mom made a call to the Philippines using a phone card that I bought thru G3telecom. I received over $400 LD bill today from Qwest. I called Telecom first to confirm the day of the call on Jan. 9. I was told by their customer service that in some instances during the call, the call can get disconnected and can be re-directed and will be picked up by my local phone carrier. They refused to take responsibility for what happened. I called Qwest and explained the whole situation. I complained the fact that during that time when my call was disconnected and was picked up by them, why was I not given any kind of warning to let me know in any way so I could have hanged up and dialed again using the calling card that we have been using. Qwest also refused to take any responsibility for this matter. I have a $400 bill charged for ONE phone call. Qwest's management will not take into account that either way I looked at it, I wouldn't have a way of knowing that I was incurring a huge bill during the call because they failed to do their part to inform and warn me about it which I think is VERY WRONG! I am a regular customer who works hard to pay my bills on time, and it really bothers me that some companies like qwest (or telecom) takes advantage of this kind of situation! Very unfair!

I called CL six weeks before I moved to make sure the idiots had enough time to make an efficient, problem free transfer of service 2 blocks away. I was told I would have the exact same service at the same price. The f*ed up the phone, long distance and Internet. I asked them if there was anything else they could have f*ed up. They had no answer. My phone service was off for almost 4 days after they promised it would be "seamless". They disconnected my long distance then charged me several fees for "change of long distance carrier". Took them 5 days to restore my long distance. Worst, though is they upped my Internet fee by $20 - actually doubled it, I had the $20 basic gateway. All I needed.
There was no notice. CL didn't tell me there would be any price increase. I was NOT given a choice. I assumed it was a billing mistake and, now, 3 months after they told me they review the bill and make corrections they have charged me late fees, retroactively on the disputed balance. They now also say that the service I had before is no longer available. FACT IS they just take any opportunity to gouge you, and they lie about it as well. I'm 62 and live on SSI. It is unconscionable to me that this company can just raise the rates and make you bend over.

i had dial up service where i lived in san antonio, texas. my dial up there was better than centurylink's "DSL" here. id i had any choice i'd dump them. pathetic or a joke. take your pick. BILL RIGNEY SENDS. BT

QWEST WIRELESS (Phone, Internet, DIRECT TV and Cell phone service) LOCATION: 16358 E 33RD DR, SUITE 40 in AURORA, CO 80011

I was attempting to get their bundle promotion for lower rates. I signed up for Home Telephone with long distance, High Speed Internet, Direct TV, and Cell phone. The first week with DSL it would not work at my location so I canceled it, I canceled the Cell phone the same day when I ordered it due to change of heart.

The problems are that the cancellation is not immediately taken off the bill, the bills continue the charges for the items canceled causing me to call them every time I receive a bill, each time I called I never get the same person therefore adding to the problem.

I have been a loyal Qwest customer for 15 years. I signed up for a 2 year agreement with Qwest for Direct TV. I scheduled an installation window which was 4 hours. I took a half day off work for this installation, and when no one showed up, I called. Due to an error on their end, my appointment was never set up, however all the billing was in place! I rescheduled and will need to take another 1/2 day for the installation, and sesrvice postponed another week. To make matters worse, as opposed to offering compensation for their error and my time, I was solicited for cel phone serice. To top it all off, I used 25 minutes of my cel phone minutes to find out that there was nothing they could do to make this up to me. I am a very unhappy customer and cannot believe that they will offer nothing for their error that is costing me time and money.

we have been experincing frozen tvs for more than 2 days. I need a repair tech to call me by phone immediately please!

Business is Qwest in Minnesota. The company rep told me that their high speed DSL internet service with MSN Premium would work with any version of Windows XP browser. After subscribing to the service nobody in Qwest tech support could get the MSN Premium software to work. I finally got a human at MSN who told me that the Windows XP browser had to have Service Pack 2 software updates installed for MSN Premium to work. Due to my using older software applications that are not compatible with Service Pack 2, I cannot update my Windows XP browser. Neither Qwest's or MSN's web site say anything about Service Pack 2 for Windows XP being required. Further calls to MSN tech support got me a canned statement that it was Qwest's problem and transferred the call to Qwest tech support which apparently has nobody that has knowledge of the MSN Premium software. I will give them credit for getting my e-mail to work after eight tries. Don't even try to get the 7Mb internet service using your own ISP as I tried this and was out of Internet service for nine days before Qwest finally got their mess straightened out. Also be sure to check your new service speed. Mine was running at 2MB until I complained. They sent a service man to come out and check my line, but before he got there the service jumped to 6Mb. Apparently if you don't complain you get slower service. My line was fine. MSN Premium software still doesn't work.

we are currently renting from eqwest..and these guyz are realy lazy..now that i know how bad they are i highly recommend that nobody should rent from these guyz..their names are greg and sue of eqwestllc..what such low life people.greg is just a punk himself..now i know why both or them won't pick up my rent from the post office..recent renters are looking for them..it sucks to be you..I would love to get my hands on him for the way he talks to me..what he don't know is that i am a professional fighter..(not to brag).. and i don't think it would be worth it at all..so to greg plz choose your words carefully..cause i will knock your teeth down your throat..but have a nice day..

I just went to pay my bill on line today and noticed Qwest is charging a Convenience Fee of 1.00 for paying on line. I think this is terrible, they want you to go paperless and then they charge you to pay. If I send them a check in the mail they wont charge me. I would think it would cost the company more to process and deal with a paper check than to receive a payment on line.

I think they are just trying to get more money out of the consumer for no reason. This is a very poor business decision on the part of Qwest.

MOVED--SWITCHED SERVICE FROM COX---C/L... (BAD TO WORSE) PHONE SERVICE SUCKS HAD TECH OUT HERE 5X. STILL SOUNDS LIKE I'M TALKING TO MARS.. ALL TECHS BLAME EACH OTHERS CRAPPY WORK..NOW THEY SEND ME A BILL FOR $150, FOR WHAT, ? THEY HAVENT DONE ###! F/THEM.. SHOULD OF STAYED W/COX... THE GRASS AINT ALWAYS GREANER ON THE OTHER SIDE... SOOO TRUE!

As a New Qwest customer they offer us a special price for Six month . Did not get the special Price as promise !
I cancel my service with them, but my credit card machine need a true land line to work.
So I try Qwest again, They offer me two month free and a 10 % discount every month .
Of course Qwest send me a bill for 225.00 for the first two month !

Please every one contact

The FCC 1-888-tell-FCC
The FTC [protected]

Also Try the FCC.gov

I signed up for Internet in August 2012 and for cable in September 2012. I moved out of State to live with my sister to help her care for her ill husband. I terminated my service as of June 21, 2013. That meant I terminated one month early for the Internet and two months early for the cable. When I turned in my equipment I paid a past due amount but my bill never was past due. When I got to my sister's house I paid the remainder of my usual $83 bill minus the previously paid "past due amount". I also included an extra $20 for the prorated early termination penalty which my contract said would be $120 prorated for each month of service $10/month. I am still being billed for service I did not receive as I am unable to transfer service to my new location. Please let me know how this can be resolved. I do not feel I owe the money as I am unable to get your service where I live.

I was charged installation fees when NO one ever came to the home. They went to the local hub and turned my service on. I was told a gift card would be given to me when I signed up to help off set these fees but I never received. My first contact with the company and I was told to complete a form. 2nd request after not receiving the gift card, No one replied to my emails. I am looking into other providers.

In July we ended out service with Century Link. Called and cancelled service. Received and paid final bill in July. Later in July they issued me a check for a refund on overpayment and detailed that it was internet service overpay. End of August I receive a bill for .22 for internet service. I call to ask how they refund me and then again bill me. First they tell me service never disconnected., after straightening that out they say the charge is for long distance service. Bill says internet. Supervisor Linda in Minn says I MUST pay the .22 for phone charge. I told her to bill me for phone service and not internet and maybe I would pay. Unbelievable. If they can't add, or subtract we are the people who have to pay. Terrible custome service.

I have gotten a phone call from Q west out of the sky blue and they were telling my services are about to be disconnected because other people has been trying to get service since I lived at my home for the past 2 years, I don't know who she was talking about, I tried to tell her, well I don't know who those people could be and ask for a name or something, but she wouldn't give me no information about nothing else start accusing me of things I never did, I tried to call Qwest 3 times and every time no help, no insight, always the same person asking me than who would be trying to get service and I had ask her don't she know their name and information why don't you try to go after them not me and nothing my service were turn off the same day, nothing I can do about it, but I have my internet and phone through a better service anyway. They are a bunch of jerks at q west.

A Century Link salesperson walked up to my door and asked me to change my DSL services from Brighthouse to Century. If I would change I would receive a $100 gift card and have 30 days to see if I actually like the service, and if I didn't I could cancel within 30 days and I would receive a 100% money back guarantee. It would not cost me anything. The salesman quoted me the price and it would only save $3 to switch, but I decided I would. So, I tried it, and I liked the service they gave me. However, when the bill came, it was almost $50 more than they quoted, and I could not afford a higher bill, so I cancelled. I followed their very stringent set of rules to cancel properly. Note: According to Century Link for a person to "qualify" for a money back guarantee, they have to register for it. Anyway, I did all that was asked and they began an endless cycle of calling and requesting that I pay and over and over I showed the proof and they told me at each step it was obviously their fault and in 60 days it would "clear itself up in the system". It did not, it then went to collections. Allowing something credit report ties it up for 21 years because of the way the laws are. This is just bullying people because they are a big company. But I will pay it, but I EVERYONE I can tell these facts to I PROMISE I WILL.

We canceled services with Century Link at the end of August and switched to Charter, since that time we have made at least 3 phone calls to Century Link to notify them of this, however we continue to receive a monthly bill from them and they think we now owe them over $600?For what?Services we no longer have?One lady my husband spoke to in December assured him it was taken care of and that they owed US $21 in credit, the very next month bam!another bill with a threat to disconnect our service?The last call my husband made the person was very rude, told him that the canceled service was just for phone.Really?then why did the "disconnect" notice we receive threaten to turn off the phone service we no longer have.Absolutely no communication and no one seems to know what they are doing.I wouldn't have their service again even if it were free.

They have charged me for services i did not recieve and will not refund any money. they charged me for another service, and shut off my phone.. when i did not have the service...
the worst company i have ever dealt with. when it is in the computer, it takes and act of God to get them to listen. they just don't think, that what is put in the computer was done by a human, there fore go mistakes..
the customer does not have any say...
they do what they want.. and you pay or they shut you off. including services you don't have.