The complaint has been investigated and
resolved to the customer's satisfaction
Resolved Century Link — century link rip off

R Ron - Kingwood TX Review updated: Mar 23, 2020

Century Link, formerly Embarq, is the worst company to do business with. I have had phone service with the same company for 13 years. I missed last months payment and they shut off our phone, dsl and email accounts. The payment was a oversight and sent a check 4 days before the new due date. Century link is a total rip off and I would recommend using a different company for your phone service. Or better yet - start hitting these over prices telecommunications companies were it really hurts and go cellular. Heck I have not even used my home phone in years. Also, I have 3 business lines with them and 2 dsl accounts. Guess what, come Monday morning they will all be switched to a different company!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

CenturyLink's response · Aug 15, 2016

Lidele,

Hi, Thanks for contacting us with this issue. I would like to take a minute a clear up any confusion there might be about fee's we charge for payments. We do have several options available for you to make payments and some do have fee's associated with them. When you call into our customer service line and make a payment with our representatives there is a $4.00 transaction fee. You can avoid the fee by paying through our automated phone system anytime of day. Also Paying through our website at www.centurylink.com does not charge a fee of any type, mailing in a check is also a option for payment.
I hope this helps if you have further questions you can email us anytime at [email protected] or find us on Facebook and Twitter.

Thanks
Patti
@CenturyLinkHelp Team

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Gb
gbh Mar 23, 2020

I would like to understand why the late fees are 23.00 ? That is more than the cost of one line with all the bells and whistles from Spectrum. I will begin my transference.


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Richard Sanders Sep 27, 2018

This comment was posted by
a verified customer

Verified customer

Canceled my century link service numerous times at end of my contract time. concerning web page by phone and e-mails and marking on my billing. Have had nothing but problems from day one. So after no results took my business back to 3-Rivers and they canceled my service with century link. Kept getting billing from century which all my responses to them that I was now longer a customer of theirs the billing continued. Received a call on Sept 27 from century concerning an internet service they said I still had with them on a different phone number they had assigned me without any input from me. I told them I had no account with them under that or any other number and I would not pay for what I did not order. The man gave me a number to call to clear the issue but would not talk to me ( so why did he call??? if he couldn't clear this up??? Finally after obvious back and forth he said he is transferring the matter to collections and would no longer talk and hung up. Reccomendations to all...stay away from Century Link. They are no what they promise and to get any change made falls on deaf ears!!!
I will take this to court if I have too. I have documentation to back me up. Meanwhile my credit rating will now suffer as a result I'm sure. [censored]shitshit So much for all their service [censored] !!!


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Ra
Randymags Jul 15, 2017

They are scam artist of the worst kind


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Christine Formica Jun 13, 2017

This comment was posted by
a verified customer

Verified customer

poor service from centurylink here in Elizabethtown Pa. internet is so slow that it becomes unusable. tech support's only focus is on my devices and modem repeatedly saying that I am getting the speed I have contracted for . they are of no help. we now lose service daily in the early AM. and most of the time it slows to a crawl. we are going to switch to cable


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Fr
Frstone3 Aug 22, 2016

A few months ago I signed up for long distance with Qwest so that my wife could call her family in Texas. To do this, I was told, we have to close the existing account so local, Long Dist., and DSL can be bundled together. Thats fine and they even got me a faster DSL speed that I was originally told was unavailable in my area. At some point I must have given my work phone number as a "contact" number. Well the ### somehow attached that number, the fax, and the long distance for those numbers to my account. I didnt even know untill I got shut off 3 months later for having an outstanding balance of over $300. When I called them and had it fixed they wanted to charge me a $25 re connect fee...yea right. I told them hell no this was your mistake not mine! Now they are trying to bill me for $172 for my past due long distance charges. $172 is almost 3 months worth of my entire package. So they are saying that I did not pay my bill for 3 months which is not the case. If they weren't the only DSL providers in my area, I would go with another even if it cost more. Im sick of paying extra for some kid working in an office to screw up my account because he was playing World of Warcraft when he should have been paying attention in school!!


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Jo
John Pul on g mail Aug 21, 2016

I poor pitty anyone that has cenury link. They are not honest and perpetuate their dishonesty.They complain asbout losing customers, but do nothing to keep they that is not abusive. They refused my request in writing to discontinue my service and refused to give me a refund of service paidf for a month in advance. They changed the settings on my modem, deleted my google browser, put a block so I could only to to their site to pay a bill I didn't owe, then when I paid it which I should not have had to do, as soon as I logged into my e-mail, my computer was destroyed, because the setting were changed by century link. They have not denied destroying my computer, and gave me a number to call to have it checked. I didn't do that because I do not trust these people at all.
They set me up with a phantom account number that I did not request in an attempt to collect a bill I didn't owe. About a yeasr latyer they turned this over for collection. I wrote a letter to the collection persons that I believe are part of cenury link, what do I get back information I did not request that they say I did, with my name and an address in some other state. I called the collection people, left a message send it to the right address.
If you are having problems with century link, you might be better served filing a complaint with the Federal Trade Commission. If enough people complain to them about their substandard lack of service and cramming phoney bills down customers throats., the FTC might investigate them and see what a lousy company they atre and possibly file a Class Action that could result in some of us getting a refund for some of the money they have ripped us off for. It doesn't due much good to complain to century link, unless you want to be placed on long holds and then disconnected which requires you to go through the same BS.over and over and over again. If you have a problem with your e-mail, they tell you, sorry, your e-mail is free, you are paying for the internet. If you are being charged for your modem, check it out it is probably already paid for, request a refund for the over billage and cramming deliberate false billing on you account. I still have not got a refund
These pictures remind me of the customer diservice shown to the overbilled by century link


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Br
Brandon Aug 15, 2016

They have charged me for services i did not recieve and will not refund any money. they charged me for another service, and shut off my phone.. when i did not have the service...
the worst company i have ever dealt with. when it is in the computer, it takes and act of God to get them to listen. they just don't think, that what is put in the computer was done by a human, there fore go mistakes..
the customer does not have any say...
they do what they want.. and you pay or they shut you off. including services you don't have.


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Ge
George Aguirre Aug 15, 2016

Qwest sucks here in Auburn Washington for the past 6 months we have been requseting out phone lines to br repaired inside the house and out side do to static interferance and hagups when on the phone mind you this is not a cell phone it's a house phone, than the custmor service deptmant for qwest is rud and they tind to hang you up when you are in the right !
We have been waiting for a service tech to come out for repairs for about a month now and thay can not fix this damm ###ing problem they say they will disount us and they do not there service's suck for phone I would not recomend anyone to this service in our area it's better just to have a cell phone than useing this service of qwest.


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cybervang Aug 15, 2016

One could say you were caught in the loop with qwest. Call them, wait, hang up & repeat again. LOOP. LOL.

Ok yeah QWEST has ### service and they can make all kinds of claims, lies and pull all kinds of tricks because you know why? It's because they own most of the the regions in mn. I know for a fact that Comcast has issues. I've had them before and on some days the internet goes down all day for no reason and on some days upload is barely 17kbs. They can't resolve these issues and even with their pwoerboost what good is that when they are 50% reliable. So like QWEST dsl is all we got and that makes them a bit cocky to make claims. Their true reliability is 75%. 99% reliability my ###. I had it going 2megs all day one day and had to reboot. ANd most of the time it fluctuates and I have the best computer, filters, & proper shielding available. My lines clean and everything tested. Talk about 99%.


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Kw
kwpigh Aug 15, 2016

I have had nothing but troble with Qwest. They dropped my long distance with out notice and when I call I was told I never had it with them. Even thoe I was told I had it as part of a 36 month contract. When I tried to drop them they wanted $300.00 a line or for me to pay back the discount I got for the 36 month contract that they didnot honor. I will not usr Qwest again and would tell anyone that now has them to drop them.


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Jp
JPN Aug 15, 2016

My modem status always says:
1536 Kbps 896 Kbps

And yet when I check by

http://www.speedtest.net/

Always says at least 300kbps less

I do not believe I ever got 1500

But aint complain much.
Reasons.

1.5 is like having dial up now days.
Depends on the area you are.
And computer.

I do want to get more, but my area has only 7 kbps I want more and Im sure that will be old pretty soon.


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Ro
robby b Aug 15, 2016

I did not receive the in/out speeds I was promised. My plan is 1.5 and 1.5 but I have tested many times and only have 1.24 in and 0.46 out. I cannot use my internet to send one picture to a family member because it would take over an hour. I do use Skype, and there are constant interruptions in my connection. When I started to type this post, I started loading the Century Link website, and 3-4 min later, it still has not loaded. I switched from timewarner because we had issues with their service, and I was promised no problems from a rep at Century link. I was also promised that the speeds would be more than enough for my usage. If I am unable to receive a better plan with faster speeds, and actually have those speeds, I will be switching back to tw. I am also charged more than the next level of speeds for my service.


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Tr
Trevor Aug 15, 2016

SICK of hearing "You're in the loop with Qwest."

"Get in the loop with Qwest." "Your time is important to us."

when put on hold, a customer is forced to listen to this over and over and over and over ... it is like Chinese water torture!!!

I told them not to put me on hold again or I would hang up ... they put me on hold again, and I hung up ...

I cannot stand being forced to listen to the same recorded message repeat itself over and over and over ...

OBVIOUSLY my time is NOT important to them! This fact is made painfully clear when they put me on hold over and over and over and I cannot turn my attention to something else while waiting for a voice to come back on the line ... while listening to this recorded message loop around and around and around ...

IF they cared about MY TIME they would at least put on some sort of pleasant music so I could turn my attention to something else while waiting for the technician to come back on the line.

I have come to despise Qwest for this very reason, and will probably, at first chance, go with another company!


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Ce
CenturyLinkJoey Aug 15, 2016

This comment was posted by
a verified customer

Verified customer

lowrider66,

My name is Joey and I'm with CenturyLink. I'll be glad to look into the issue for you. Just email me at [email protected] with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
[email protected]


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Aquaticent Aug 15, 2016

This comment was posted by
a verified customer

Verified customer

Our company used Qwest for many years and had the business package of phone & internet services. According to our agreement, our HSI speeds were supposed to be 1.5M/896K. We have never received those speeds--this year a real problem because we found we could not upload large files. (Job plans & Specs.) Qwest had been contacted in the past about this. Twice more this year only to be told we were "at the end of the line". We had two independent companies verify our speeds were 1/3 of what we were paying for. So we switched. Qwest hit us with a $300 early termination fee. They refuse to acknowledge we had problems. They are setting rules such as they do not accept third party verification. They maintain we somehow did not go through proper channels to get to Tech Support. They will not speak to the Qwest Business rep with whom we were dealing on the matter even though we have provided that gentleman's contact information. (Phone number & extension, plus e-mail address.) They don't care that THEY did not uphold their end of the contract, only that we canceled "early." Funny, I have a bill from 2008 that says our contract ended in June 2009. Then we dropped a line and the bill said the the contract ended in March 2011. Corporate Calvin Ball.


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lowrider66 Aug 15, 2016

My complaint is the same problems everyone on here is complaining about BUT I got one thing about mine I haven't herd yet from anybody or just havnt ran accross it yet, but century link has sent me to colloections over a bill they claim was 5months ago but cant explain it 2me or anything &I was payin my bill faithfully everymoth now the killer part is if your in collection with a company your no longer with them caouse of non payment, THEN WHY THE HELL IS MY SERVICE STILL ON & ITS FIVE MONTH LATER, can some one please pleeeease explain this one 2me.


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Wo
wolfin Aug 15, 2016

This comment was posted by
a verified customer

Verified customer

I have been a customer of qwest for about 12 years. I did not pay my bill on accident and without a notice of diconnection they turned off my services. Did I mention that it was during the holidays! What I went through to reconnect was a joke. My due date for my bill is the 6th, well come jan. 13 and I was disconnected again. 7 days after due date without a call or writing notice and now they charged me 21.00$ to reconnect. Say the least I disconnected them as my enternet provider. I strongly sugest not to have qwest as your phone provider because they charge to come out and fix there own equipment and try to charge you for it and if you dont tell them that they are responsible they try to get away with it. As well to add fees without telling you to. When you call them to explain there policies they well not help you and they get very rude and refuse you to file a complaint.


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Bj
BJ Sportsman Aug 15, 2016

Hello!!

I think that your advertisement for YOUR product with the man being eaten by the dog is WAY extreme.

Can't you promote your product without such a violent nature?

Who thought of this anyway...they must have had a BAAAADDDD day when they dreamed up this one.


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Ju
Just-A-Guy Aug 15, 2016

This comment was posted by
a verified customer

Verified customer

Qwest refuses to refund my $70 deposit after I closed my business land line of 14 years stating that they have no record of my deposit because their records only go back seven years. Even after I send them a copy of my deposit receipt (yes, I saved all my statements and receipts going back 14 years), they refuse... saying that deposits are automatically credit back to accounts after 13 months, yet I send them my statements 13 months out showing no credit or refund. Don't they have the burden of proof to show me when/where my deposit was refunded/credited back to me? Bad business, bad bad business. Unethical. They kiss your butt while a customer trying to upgrade you to new services, but as soon as you leave, their attitude changes and they care less.


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Ho
Hopeful Aug 15, 2016

I called Qwest in late December to order DSL only. The representative told me there was a deal to add local phone service for $1 for one year. I then received a bill for $119 including over $90 for the phone service. While I stopped the phone service, they are continuing to charge me for the service up until that time stating there is no such special. I have reqested tapes of the call.

Their bills are near impossible to read, adding and crediting charges without much explanation of why.

The DSL bill has been all over the map starting at $14.99, then $44.99, then $49.99. I've spent over 13 hours of time trying to sort this out. Two modems didn't work and I spent 4 hours on the phone with their technical support; I used an old modem left in the house I live in. Twice I was hung up on in th middle of conversations with customer service reps. A billing clerk called in my second month and said she straightened it all out...future bills negated what she told me.

The OR PUC is involved and are getting no where. Qwest only apologizes for the confusion of the $1 promotion but tells me I need to pay for service at whatever price they put on my bill and take no responsibility for their employees actions.

I'm now filing with the OR Attorney General's office but don't expect much. Qwest is a prime example of monopoly thinking.


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Brimankov Aug 15, 2016

This comment was posted by
a verified customer

Verified customer

Back in October of 2008 I received a letter stating that "As a valued customer we are rewarding you with a FREE upgrade to Qwest Connect Platinum for 12 months!"

Go ahead and sign up for the alleged 'free' upgrade and what does this valued customer get? 3 1/2 months of inordinate fees, multiple phone calls trying to rectify the errors, and no answers other than 'it will be corrected next bill. Oh, in the meantime, pay your bill so it doesn't get sent to collection.”

The first month after our 'free upgraded' our DSL bill went from $31.99 to $69.09. After it was supposedly 'corrected' the bill went to $54.99 for 2 months. On each of 7 calls I was told it was being sent to another department to be corrected. A couple of times they even said there was no such offer ever sent out (even though I still have the mailing with a Promo Code that I gave to Qwest every time I called). Once when I asked for a Supervisor I was told one was not available and that the error couldn't be corrected unless I paid my outstanding balance! HORRIBLE customer service and even insulting at times.

Why would I stick with Qwest when I receive better offers in the mail from Clear and Comcast on a daily basis?

Thank goodness I keep detailed notes of all calls and offers. I feel like I have had to PROVE myself during multiple calls. What a waste of time and what horrible customer service. One more chance then that's it (Actually I don't know why I am even giving them another chance...).


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Robert Mettler Aug 15, 2016

I have had this telephone service for 8 or 9 years. I always pay my bill on time. I recently cancled my telephone service but quest continues to bill me for ATT long distance, which I never ever had. Att says quest ordered this in 2002, I never made a call but they billed me for one which they(att) removed but they said quest had to remove the long distance because they had ordered it. they continue to bill me even without the phone service. How do I get rid of them?


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Daisy Aug 15, 2016

This comment was posted by
a verified customer

Verified customer

My Mom made a call to the Philippines using a phone card that I bought thru G3telecom. I received over $400 LD bill today from Qwest. I called Telecom first to confirm the day of the call on Jan. 9. I was told by their customer service that in some instances during the call, the call can get disconnected and can be re-directed and will be picked up by my local phone carrier. They refused to take responsibility for what happened. I called Qwest and explained the whole situation. I complained the fact that during that time when my call was disconnected and was picked up by them, why was I not given any kind of warning to let me know in any way so I could have hanged up and dialed again using the calling card that we have been using. Qwest also refused to take any responsibility for this matter. I have a $400 bill charged for ONE phone call. Qwest's management will not take into account that either way I looked at it, I wouldn't have a way of knowing that I was incurring a huge bill during the call because they failed to do their part to inform and warn me about it which I think is VERY WRONG! I am a regular customer who works hard to pay my bills on time, and it really bothers me that some companies like qwest (or telecom) takes advantage of this kind of situation!!!!! Very unfair!


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Da
davcer29 Aug 15, 2016

I called CL six weeks before I moved to make sure the idiots had enough time to make an efficient, problem free transfer of service 2 blocks away. I was told I would have the exact same service at the same price. The f*ed up the phone, long distance and Internet. I asked them if there was anything else they could have f*ed up. They had no answer. My phone service was off for almost 4 days after they promised it would be "seamless". They disconnected my long distance then charged me several fees for "change of long distance carrier". Took them 5 days to restore my long distance. Worst, though is they upped my Internet fee by $20 - actually doubled it, I had the $20 basic gateway. All I needed.
There was no notice. CL didn't tell me there would be any price increase. I was NOT given a choice. I assumed it was a billing mistake and, now, 3 months after they told me they review the bill and make corrections they have charged me late fees, retroactively on the disputed balance. They now also say that the service I had before is no longer available. FACT IS they just take any opportunity to gouge you, and they lie about it as well. I'm 62 and live on SSI. It is unconscionable to me that this company can just raise the rates and make you bend over.


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The_neighbor Aug 15, 2016

This comment was posted by
a verified customer

Verified customer

Pathetic...Centurylink took over Embarq in Western PA... Century link can't evern meet minimum speed of 768kbps... They want me to pay higher price for better speed...I can't believe them. 3 mos. ago they took control of Embarq 3 mos. in a row billing problems. They are also trying to charge me rental $5.00 on a modem that I bought from Sprint in 2006--before Embarq took over. They don't support the zyxel 660...claim I have to lease a modem from them they will not. Do not trust CenturyLink in Western PA


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*Brenda Aug 15, 2016

My name is Brenda and I'm a low-life.I like to go on complaintsboard.com and diss people because I have nothing better to do.My 600 lb. husband left me for a beautiful blonde who was 18 years old and 110 lbs.Me?I'm a 1, 000 lb. 50 year old woman who never worked a day in my life and I sit on my ### all day and collect money from the government.I think I'm perfect and everybody else never does anything right.I make fun of people who have learning disabilities because I'm that pathetic and heartless.I also don't care if people say I'm pathetic and heartless because...well...I am!My name is Brenda and I'm the reason you all pay taxes and shoot yourselves.


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David Aug 15, 2016

My cell service through Qwest was interrupted on 02/10/2009. I was kind of shocked by the lapse in service since it was only the 10th and my bill isn't usually due until the 12th or 13th of each month. I called customer service immediately to rectify the situation. I was first sent to a customer service rep who had a hard time verifying my account information. I stated my problem and was told that there was 'nothing he could do for me until my account balance was brought to $0.00 and he then tried to put me through to payments. I explained that if he couldn't help me then I needed to speak to his supervisor. His supervisor was also completely unwilling to help me as well. I was asking for two days to make my payment. I have ALWAYS paid my bill and I have always been a good customer. I explained my situation to the rep and was then told that my bill is actually due on the 22nd of each month but I was being given a grace period by being allowed to pay my bill on the on the printed due date. So now I guess they are doing me a favor by waiting until after I have received my bill to expect payment? She argued the due date on my bill. Like I can't read. Very insulting. I was again told that there was nothing that could be done as far as turning my service back on until the amount was paid. $149.00 was the amount due. That amount is up about $70.00 from when I first started my contract with Qwest. Anyways, after asking why there was nothing that could be done for me I was told by the csr that I wasn't 'listening' to her. She then stated to me that Verizon had 'taken over their billing system' and there was no way to restore service, add services to my plan, delete services from my plan or change my plan at all unless it happened through Verizon. I explained that I do not have a contract with Verizon. I have a contract with Qwest. She told me she could xfer me to Verizon. I was then dumped over to an answering machine for Verizon wireless somewhere back east. Since it was 3:30 mountain time they were closed. I hung up and called customer service again.I was on hold for 15 more minutes. I was again told that there wasn't anything that could be done for me. I was advised to speak to someone in collections. Yep. Collections for a bill 2 days overdue. I then asked 'When will Qwest wireless stop providing service to cell customers?'. I was told that there was no exact date but I would be notified by mail. A merger with Verizon at least 9 months in the making and nobody knows when it will be complete. I assume if the employees don't know than I will probably not find out until my phone stops working one day.

This morning I anted up the $149.00 and was told it could be 24 hours until service would be restored. It can be turned off in a snap but 24 hours until it is resumed?!! Outrageous. After a while I decided that I could probably do without some of their service and I could definitely do without that fat little bill coming again next month so I called again to reduce my monthly plan. Again, incompetence ruled. After giving a basic math tutorial to the csr on how much airtime I could expect until my next billing cycle ( I like to make sure we are on the same page) I again asked about when Qwest wireless would end. She had no answer for me.

I think I deserve to know when my wireless provider plans on pulling the plug. I think after nearly four years of my business and about $4800.00 of my money thay could let me have my service on for a couple days after my billing due date. I think I deserve the truth from my service provider's representatives. I think the people providing that service should know some basic math skills and how to read a cell phone bill. Does anyone think I have valid reasons to have my contract waived? I WANT OUT OF THIS STUPID CONTRACT!


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Cheri Aug 15, 2016

I do not have a package with text messaging because I don't want it. But I continue to get text messages from Sprint and Qwest trying to promote more service and addons to my package.

I GET CHARGE FOR THESE MESSAGES PER MESSAGE! And I cannot seem to get any one at Qwest who knows how to stop it.


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JEC Aug 15, 2016

This comment was posted by
a verified customer

Verified customer

QWEST WIRELESS (Phone, Internet, DIRECT TV and Cell phone service) LOCATION: 16358 E 33RD DR, SUITE 40 in AURORA, CO 80011

I was attempting to get their bundle promotion for lower rates. I signed up for Home Telephone with long distance, High Speed Internet, Direct TV, and Cell phone. The first week with DSL it would not work at my location so I canceled it, I canceled the Cell phone the same day when I ordered it due to change of heart.

The problems are that the cancellation is not immediately taken off the bill, the bills continue the charges for the items canceled causing me to call them every time I receive a bill, each time I called I never get the same person therefore adding to the problem.


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midway41 Aug 15, 2016

i had dial up service where i lived in san antonio, texas. my dial up there was better than centurylink's "DSL" here. id i had any choice i'd dump them. pathetic or a joke. take your pick. BILL RIGNEY SENDS. BT


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S E C Aug 15, 2016

I have been a loyal Qwest customer for 15 years. I signed up for a 2 year agreement with Qwest for Direct TV. I scheduled an installation window which was 4 hours. I took a half day off work for this installation, and when no one showed up, I called. Due to an error on their end, my appointment was never set up, however all the billing was in place! I rescheduled and will need to take another 1/2 day for the installation, and sesrvice postponed another week. To make matters worse, as opposed to offering compensation for their error and my time, I was solicited for cel phone serice. To top it all off, I used 25 minutes of my cel phone minutes to find out that there was nothing they could do to make this up to me. I am a very unhappy customer and cannot believe that they will offer nothing for their error that is costing me time and money.


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happydayz Aug 15, 2016

This comment was posted by
a verified customer

Verified customer

To GREGG OF EQWESTLLC..YOUR the biggest joke of the century..i wish i had reviewed your dirty company before i rented this place..all repairs that were done from recent renters were half ### at it's best.. on other reviews that i saw about GREGG of EQWESTLLC is that he talks about his other tenants and called their young daughters little twits, and making a lady very uncommfertable by asking her for a hug before her husband got back..(GREGG YOU PERVERTED F***) I even made a report to the Washington State Patrol and Vancouver Police.. I REALY HATE THIS GUY AND HIS COMPANY EQWESTLLC!!..this guy even got fired by a homeowner by not reporting a water leak that a renter complained about..(GREGG) ..your outstanding..SO I HIGHLY RECOMMEND that nobody EVEN HOMEOWNERS NEVER DO BUSINESS WITH THIS PERVERTED AND SICK JOKE..HEY GREGG if your reading this quit reviewing yourself and putting positive things about your ### company..YOU PERVERTED F***!!


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Pete P Aug 15, 2016

This comment was posted by
a verified customer

Verified customer

Business is Qwest in Minnesota. The company rep told me that their high speed DSL internet service with MSN Premium would work with any version of Windows XP browser. After subscribing to the service nobody in Qwest tech support could get the MSN Premium software to work. I finally got a human at MSN who told me that the Windows XP browser had to have Service Pack 2 software updates installed for MSN Premium to work. Due to my using older software applications that are not compatible with Service Pack 2, I cannot update my Windows XP browser. Neither Qwest's or MSN's web site say anything about Service Pack 2 for Windows XP being required. Further calls to MSN tech support got me a canned statement that it was Qwest's problem and transferred the call to Qwest tech support which apparently has nobody that has knowledge of the MSN Premium software. I will give them credit for getting my e-mail to work after eight tries. Don't even try to get the 7Mb internet service using your own ISP as I tried this and was out of Internet service for nine days before Qwest finally got their mess straightened out. Also be sure to check your new service speed. Mine was running at 2MB until I complained. They sent a service man to come out and check my line, but before he got there the service jumped to 6Mb. Apparently if you don't complain you get slower service. My line was fine. MSN Premium software still doesn't work.


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sandra baptiste Aug 15, 2016

we have been experincing frozen tvs for more than 2 days. I need a repair tech to call me by phone immediately please!


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happydayz Aug 15, 2016

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we are currently renting from eqwest..and these guyz are realy lazy..now that i know how bad they are i highly recommend that nobody should rent from these guyz..their names are greg and sue of eqwestllc..what such low life people.greg is just a punk himself..now i know why both or them won't pick up my rent from the post office..recent renters are looking for them..it sucks to be you..I would love to get my hands on him for the way he talks to me..what he don't know is that i am a professional fighter..(not to brag).. and i don't think it would be worth it at all..so to greg plz choose your words carefully..cause i will knock your teeth down your throat..but have a nice day..


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Turly Aug 15, 2016

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Verified customer

I'm having problems with my phoneline for at least 4 years. Since then I was told by different technicians, that the underground splices between 48th street and 40th street need to be replaced, including wiring! ( Corrosionproblem ) . Right now I have on top of a bad hum and a loud crackle a partyline going with one of my neighbors, which was veryfied by the phone company. The problem is, that Qwest is aware of the situation, but just giving us the runaround and not fixing the wiring!


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Lidele Aug 15, 2016

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Verified customer

I just went to pay my bill on line today and noticed Qwest is charging a Convenience Fee of 1.00 for paying on line. I think this is terrible, they want you to go paperless and then they charge you to pay. If I send them a check in the mail they wont charge me. I would think it would cost the company more to process and deal with a paper check than to receive a payment on line.

I think they are just trying to get more money out of the consumer for no reason. This is a very poor business decision on the part of Qwest.


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MARINE2 Aug 15, 2016

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Verified customer

MOVED--SWITCHED SERVICE FROM COX---C/L... (BAD TO WORSE) PHONE SERVICE SUCKS HAD TECH OUT HERE 5X. STILL SOUNDS LIKE I'M TALKING TO MARS.. ALL TECHS BLAME EACH OTHERS CRAPPY WORK..NOW THEY SEND ME A BILL FOR $150, FOR WHAT, ?? THEY HAVENT DONE ###!!! F/THEM.. SHOULD OF STAYED W/COX... THE GRASS AINT ALWAYS GREANER ON THE OTHER SIDE... SOOO TRUE!!!


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Harveys.Auto Aug 15, 2016

As a New Qwest customer they offer us a special price for Six month . Did not get the special Price as promise !
I cancel my service with them, but my credit card machine need a true land line to work.
So I try Qwest again, They offer me two month free and a 10 % discount every month .
Of course Qwest send me a bill for 225.00 for the first two month !!!

Please every one contact

The FCC 1-888-tell-FCC
The FTC [protected]

Also Try the FCC.gov


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elangley Aug 15, 2016

I signed up for Internet in August 2012 and for cable in September 2012. I moved out of State to live with my sister to help her care for her ill husband. I terminated my service as of June 21, 2013. That meant I terminated one month early for the Internet and two months early for the cable. When I turned in my equipment I paid a past due amount but my bill never was past due. When I got to my sister's house I paid the remainder of my usual $83 bill minus the previously paid "past due amount". I also included an extra $20 for the prorated early termination penalty which my contract said would be $120 prorated for each month of service $10/month. I am still being billed for service I did not receive as I am unable to transfer service to my new location. Please let me know how this can be resolved. I do not feel I owe the money as I am unable to get your service where I live.


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