The complaint has been investigated and
resolved to the customer's satisfactionResolved CenterPoint — Smart Meter Installation
resolved to the customer's satisfaction
Three months ago, Centerpoint installed a smart meter at my home. Since then, I have been experiencing very frequest power outages in different parts of my home. I can not even turn on my air condition since the power flow is not reliable. I am 64 years old and retired, living on a fixed income. I have called centerpoint numerous times and they have not admitted responsibility and tell me that I am responsible to fix the this issue which is a fire hazard as well. I have consulted with two different experienced electricians and they have told me that when a centerpoint technician installed the smart meter, the 4 prong male connection that plugs into the smart meter was not inserted correctly and he must of forced it in which caused one of the prongs to go bad and burn out. So I now know what is causing the so frequent power outages, but Centerpoint Reps will not take responsibilty for the problem that they created. I have been living in my home for 24 years and never have had this occur. This is not a coincidence, How come this problem surfaced once the new smart meter was installed? We all know the truth, I will keep calling centerpoint and I am in the process of filing a formal complaint with texas state regulators.