Cell C
reviews and complaints

Cell C phoned me for an upgrade in November, during which they informed me it was a "Sim only" deal. I told the lady I do not want the contract. The next day I got a SMS informing me my upgrade was done successfully. I phoned Cell C that I did not want the upgrade. Until today (23/02/2022) it is still not reversed/cancelled. I spoke to the accounts department and was advised that I am using the contract for 3 months already. How long must I still wait to get this cancelled? I do not want the upgrade.

I am very disappointed with the service I'm receiving from Cell c, please see below Email confirming my proof of payment was received and sent for allocation.

From sending Emails to calling and speaking to different consultants this has become very frustrating for me, I know I mistakenly made payments into the incorrect account however is there no process with regards to how allocation can be done faster and how the consultants can handle such queries.

This has affected my credit profile at all credit bureaus and I need this to be sorted out ASAP.

Please assist with the payment allocation and I also need an apology letter as the service received was really bad.

Reference speaking to consultants

Winnie -from customer care

Shy-anne from collections

Nonhlanhla-from collection

Anathi-from collection

Gavin-from collection

And many more who could not assist me.

Please see below email i received on the 11th of February

---------- Forwarded message ---------

From: Collections Queries

Date: Thu, Feb 10, 2022 at 4:02 PM

Subject: [protected] - Payment Allocation

To: Proof Of Payment

Cc: [protected]@gmail.com

Good Day Team

Kindly assist with payment allocation. Proof of payment received paid on the 19/12/2021 R200 and paid on the 31/12/2021 R1127.41 both accounts wrong ref was used [protected] correct ref is [protected]

Cassandra Bloem

[protected]

[protected]

[protected]

Regards

Nonhlanhla

I have upgrade my cell c contract on the 9th of December 2021. They were out of stock but said they will get back to me. Today is the 22 February 2022. I haven't received anything from them. I called them, e-mail them ext. I can't talk with anybody. Same old story. We can't help you. We will call you back, but nobody is calling back.. All I want is my handset.. I need it for my work.. I don't know what to do anymore.. My hands are tide and I am so tired of poor service.

In October 2021, I ported my number out of Cell C. I was told by Cell C that by doing this, my contract would be automatically cancelled. I was therefore very surprised when Cell C debited my bank account the next month (November). I thought perhaps that was the last debit so I put in a stop order. I then received a bill for December. I paid it just to get it done and finished. I called Cell C and asked them to look into my cancellation and they said they reviewed the phone records and I had not in fact cancelled my account. So they cancelled it and sent an SMS saying my account was cancelled on 12 January. Then I got a bill for January - and when I didn’t pay they they slapped on a R70 fine for a failed debit order penalty fee and handed me over to their debt department. I am outraged at their treatment of me as a formerly very loyal customer. And I think it completely unfair that they billed me for 3 months of services that I could not receive or use because I had ported out of my Cell C number.

The customer service is the worst! I have been trying to cancel my contract for months and have received no assistance. My father who was the account holder for my contract passed away in May 2021 and I notified Cell c of my wishes to cancel the contract and keep my number on prepaid. I have sent multiple emails to different people with the death certificate and my ID documents but I keep getting a response that my email has been received and will be sent to the relevant department. This is so frustrating because I cannot use my phone to make calls nor buy airtime. The service I have received is disheartening and I would really like for this matter to be resolved as soon as possible

I had a contract with Cell C but lost my job I'm Maxch 2021 and could not continue paying.

I informed the company and received no response. But they continued debating my account even after the expiry of the contract in July or so. Currently my debit balance is at R37000, I cannot pay this amount for the following reasons:

1. I amnnotvemployed as I said.

2. I cannot pay the full amount for the services not rendered.

3. The company never responded to my notification of non-employment

4. The contract has expired.

5. Cell C has caused me an unnecessary accumulation of bank charges when they new there was no more salary coming into my account.

I have made a payment 9 February for my account, i have 2 accounts with them ive contacted them since 9 February to allocate the amount that ive paid to both accounts, still no response.

I have heard they escalated the matter

I have heard they will phone me in 24 hours and still nothing.

I have been a client for more that 4 years and now they email me and ask for my number.

I have sended the proof of payment more than 4 times and have spoken to 10 different people.

This doesn't work for me.

I am beyond frustrated and outraged by cell c and their pathetic service. I have recently been offered a job, when a credit check was run an issue popped up saying I owed cell c r497, I cancelled my contract in april 2021 - its the 18th of feb 2022. I only received notice of this 'amount' from the credit facility - absolutely no communication from cell c. None of the customer service/care consultants could even tell me what the outstanding amount was for, but because I need to get this off my credit check asap, I paid the amount. I sent through proof of payment, with no response. I have phoned them every single day since I was alerted to this on the 4th of february 2022. The amount is fully paid, i've sent proof of payment and still my account is reflecting as in arrears. I have been in contact with the credit facility and they told me the issue was with cell c and to take it up with them... I don't know what more to do, I cannot start my job until this is resolved and I have done everything I can possibly do.

In Aug 2020 GetMore was activated on Data only contract without my consent.

Have been waiting for the phone recording that GetMore should have on record (which will confirm that the request was to leave the contract as was, only data) since July 2021.

The SIM was always used in router and doesn't need any voice/additional service except data.

With every call to GetMore247 on [protected], only able to talk to the Call centre operators and never a supervisor nor manager.

Reference nr. [protected] logged 9 July 2021.

I am a Cell C customer for more than 10 years. Made a payment on my account in Dec 2021 and this payment is still not allocated to my account and it is the 16th of February 2022. All the payments made after Dec 2021 has been allocated. Why not the Dec 2021 payment. Now I receive letters from Cell C for final demand for my December 2021 payment.

Cell C confirmed on 16 Feb 2022 that they have received payment of the Dec 2021 payment in Feb 2022 however it is not been allocated. I have made probably 20 Calls to Customer services. Proof of payment was send 8 times to collections department.

Cell C is the most unhelpful and incompetent telecommunications company in South Africa! Does not matter what they try to tell themselves. Will also lodge a case at ICASA against Cell C. Also open a case of fraud with the South African Police Service for fraud as they keep on barring my phone for non payment, although they acknowledge receiving my payment. WHO AT CELL C IS COMPETENT? NOT EVEN A HEAD OFFICE LISTED TELEPHONE NUMBER WORKS! HOW DO YOU RUN YOUR COMPANY MR. CEO WHO WAS NEWLY APPOINTED?

I've never received such poor service in my life, i canceled my contract last year November but they are still debt my account every month, im paying for their consultants mistakes for not doing their duties, even if cellc is the only network provider left in the world i wouldn't use it, i would like to advise others to call cancelation department to cancel their contract a month before final installment otherwise they will take your money for nothing, i really really regret choosing cellc and i will make sure that no one from my family n friends don't take cellc contracts cause there's no value of service

Good day

II have been trying to sort this out since i don't know which year. . .

i'm Mimosa, i had a contract from cell c which i payed up, and got a paid up letter, boom when i'm done with that I've been getting calls from Nimble group about an outstanding balance, when i sent my copy of my paid up letter i was told there is a diff account that came up. .

I have been asking for the copy of the contract I signed as this is reflecting so badly in my credit history. I hope this time I will get help.

Good day,

I stopped and cancelled my 2 contracts with cell c at the end of my 2 year period.

I received a Credit report where it still shows that I owe Cell C. I send numerous emails, but without any success. I need to get a letter stating that the my 2 accounts are paid up and not active (closed).

In December 2021, I contacted Cell C and requested for a Migration for data to be increased on the current contract I have on the number [protected]. A consultant that was assisting did not advise that they are activating a top up and not increasing data on what I currently have. A sim card was delivered, thinking that I will use one sim card.

A consultant by the name of Ntombi, called me again in January to alert me about the discrepancies, on my account and she promised to call back to date. I'm still waiting on her to call me back and she assured me to have the matter resolved.

Theodora from the collections department also made arrangements without me acknowledging it. She kept interjecting while I was trying to relay my story. I don't know if she was trying to push target however that was so unprofessional of her.

I'm now expected to pay R10000.00 should I wish to cancel or pay arrears which is R1500.00, which I cannot even afford. Please listen to the recordings, I will like this matter to be resolved because I don't have that kind of money to be deducted every month.

Good Day I have this contract with cell c for over 6 years now were i never had a issue with payment I am very disgusted with the level of service I have

Recently I have had issues with my employed not paying me due to covid we were working but not getting paid I have kept cell c updated every month I sent documents to them from my employer stating there is no salary to pay us I have been making arangemts and keeping them up to date about my issue that once I get paid I would pay the arrears and bring the account up to date December was the last arrangembat I made were I told the consultent I started a new job and I'm able to pay she advised I pay via easy pay as I was not sure whan my sallery date was I was assured everything was OK I did not hey no sms no phone call no email from them that my account has been handed over were I was assured that if I call in and make arangemts and keep them updated it won't happen I was also not told that my contract was canceled I made a payment in Jan on the account ad agreed u Than called in to find out if they have revived payment I was given a email adress to send proof of payment I did so again that consutent did not tell me the account was handed over or canceled I understand I did not pay the account for few months but u kept them updated sending all the email and letters why I count pay

I received a call from a cell c number. 10 minutes later I'm notified my anynet minutes is finished. The call cuts.

Considering that it isn't possible as I received a call. Another Cell C number called me. If I called It would've charged cell c minutes. Why am I paying for the glitch Cell C? Did anyone else experience this.I can not be the only one

My January 2022 was not paid so I made an EFT payment to Cell C to an account that I have ALWAYS been using when I need to make an EFT payment to cell c. January 2022 was the first time that I have EVER heard that Cell C's bank account has changed for when you make an EFT payment. Now my line is deactivated but I have sent the proof of payment where I've made the payment for ALL outstanding premiums to the old bank account which Cell C initially gave me. I've been struggling for 3 weeks to get my line right but the help from the Cell C side has been very unsatisfactory.

I have been trying to get hold of you guys and requesting for someone to contact me regarding my billing query that i have with you guys what type of service are you giving to your customers! i dont think its services at all

I have cancelled my contract on the 2021/10/28 and was advised that I NEED TO GIVE 30DAYS NOTICE ,of which I did and then called Cell C and they advised that the contract has been cancelled , I have received a notification from my banks saying that I owe Cell C for two months .This is unexpectable I have cancelled because I am currently on temp disability and that is the main reason I cancelled. This now is a having an impact on my credit status.

id [protected]

Mark Roskin

Cell c network it is a problem last year I couldn't get hold of my mon due to no network at ntshingeni location cofimvaba for all cell c customers. I called cell c contact center reporting the matter but it was not considered, because according to the lady who was helping me at alberton city cell c store the message was not save and my mom has lost her number [protected] she has been using it for years