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CbeyondDo not purchase from them

P

Do not purchase any Cbeyond services. I did and it's the worst nightmare ever. After the installation, I had no voice mail for 7 days and all Cbeyond did was create tickets and never called back. Our cell phones did not work correctly and the T1 is horrible and very slow. I tried to port my numbers to another carrier and they kept on refusing the new company stating that they were not sending over the correct information to port the numbers. They did have all the correct information, but refused to port. Now my phone is turned off and I have lost my number which I have had for 15 years. Talk about losing business or losing my whole business. I will be getting an attorney regarding this situation. If anyone else has had the same problem, please let me know.

Responses

  • Cb
    cbeyond victim Apr 09, 2015

    I am having same trouble with cbeyond. they lock my number and request to renew the service for 3 yrs. we need class action law suites!!

    0 Votes
  • Ne
    nesloz9 Jun 10, 2011
    This comment was posted by
    a verified customer
    Verified customer

    We began our service with CBeyond on Monday of this week and have had nothing but problems with our internet and phone service. Cbeyond is blaming our new phone system, the phone system company is blaming cbeyond. When they sent their trainer out to show us how to service options, we showed that our internet was down - he literaly shrugged his shoulders and left our business. No one has called us back as of today - Friday. It is pathetic! I had Birch for 7 years, went with CBeyond because of price - it was not worht it! I am going back to Birch.

    0 Votes
  • Bu
    buttbutt1 Jan 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I had the worst experience with their salesman, they show the moon and once is done you get the terrible service. I calld to cancell my 2 years contract with them, they want $11, 450.00. It is stupid, please do not get service from cbeyond. bunch of laier works out there.

    0 Votes
  • Li
    Liam Jan 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I am a florist.I make my money on the holidays My phones broke on Thurs tdec 23rd ad I need a phone specialist because cbeyond says its my phone system thst they installed not their router. I have to pay a private person to come and fix it. No one is available until after xmas. I have lost thousands of dollars. They dont get it because they are on an hourly wage. I am checking other carriers but are any of them any more compident? but i am so done with these wonderful people and their promises and falsehoods.

    0 Votes
  • Mi
    Miami Sound and protection Dec 11, 2010
    This comment was posted by
    a verified customer
    Verified customer

    The worst company ever! The sales staff are liar's and everything that is promised you don't receive. Once we were switched over, we were 4 days without phones, because their technical support team couldn't figure out the issue! We tried several attempts to cancel the contract before 90 days of headache after headache but their coordinator would not help us resolve our issue and every time we will call they would transfer us to other departments. We tried to resolve the issue but we had no luck and now the Cbeyond is charging us money for canceling... Even though they didn't now comply with their contract!! Don't make the mistake to going to this company, worst mistake ever!!! Now they say i have to pay 10, 122.26

    0 Votes
  • Di
    disapoint Nov 12, 2010

    I totally hear you and am on the same boat with you and all the rest. All I want to know: how we can get united and take a legal action against this so called cbeyond monster ? it is a fraud and needs to be stopped and people effected like you, myself and all those other out there should be free of this trap and be compensitated.

    0 Votes
  • Ja
    Jamal Oct 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Cbeyond can not provide hosted exchange in California. They have blamed our troubles on the sip server (we had to purchased for $5000) that they require to run their system. So when I found a company that provides an host exchange for a sip server they say that they can not do that as we are on the west coast. Now that I want to cancel because they can not do as I request they want to charge me $9000. Please some one start a class action suit for all 100's of people like me that have daily problems with this company.

    0 Votes
  • Ma
    Master Jun 22, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I worked at cbeyond for 7 days; total bs. They were more concerned about overcoming objections of the potential customer and knowing company catch phrases than knowing what they were selling. They brought 22 yr. old kids who they work 60hrs a week and threaten their jobs constantly. They are making like 8-9 $ per hr. as they drive their own vehicles into the ground. The average sales rep was about 1 1/2 months with the co. and there was a lot of them. Every day sales people would come in saying that business owners were sick of Cbeyond sales reps. The managers would say go back next month. Based on what I saw I would stick with a larger more reputable company and pay a bit more if I had to. They even said in trainings that they would never win on price. What a joke. DO YOURSELF A FAVOR...STAY AWAY FROM CBEYOND

    0 Votes
  • Ja
    Jack F Jun 02, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I am a business owner in California who made the mistake of signing a contract with C-Beyond in March 2017. It was one of the worst mistakes I have ever made as a business owner, and I am still paying the price for it.

    The largest of many problems was that their T1 routers misread every phone number dialed out by our (new) PBX, resulting in a 100% loss of outgoing calls. C-Beyond informed me that the problem was with my phone equipment and not their routers. After spending $800 on phone testing and tech support, it was determined that the problems were, in fact, with C-Beyond's routers. However, C-Beyond was unwilling/unable to do anything about it. Simply put, my existing equipment was irreconcilably incompatible with C-Beyond's, and could not be made to work under any circumstances. This all should have been determined at the time of sale, but the eager young sales representative was too busy salivating over the contract to do a proper site survey.

    I spent a full month without use of my phone system, which nearly crippled my business, until I could switch back to AT&T. C-Beyond is completely unresponsive to any and all requests for support once they realize you are not happy with them. They are still trying to bill me $1, 500 for services they completely failed to provide.

    Do yourself a favor and STAY AWAY from this business. I wish I had.

    0 Votes
  • Je
    Jerry May 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I tried cancelling our services with this company and expected to pay a fee for early termination for our cell phones but instead was told that we would be faced with a $10, 000.00 EARLY TERMINATION FEE! The fast talking representative that signed us up never explained any of these IMPORTANT facts! She signed us up for three years and claimed discounts would offset our start-up costs! Now they want those discounts back... Define DISCOUNT?

    It's not a LOAN!

    Lesson learned. DON'T SIGN UP WITH CBEYOND! Get Internet Phones! Hardly any expense! Get OOMA or other Internet Phone Services!

    0 Votes
  • Ri
    Ricardo Apr 09, 2010

    Our company was left with no service for 3 days! In the meantime they did not keep us apprised on the progress of the trouble ticket. It took me calling them (again) after the 2nd day ofno service and they still had not sent somebody to fix it! We had no communication for 3 days! NO FAX, NO LANDLINE, NO INTERNET! Thank god we had our cell phones (which we went another company due to horrible cell service!) We left Cbeyond because they just were not reliable. They let us out of the contract because they knew that their company had failed us. And now want us to backpay all of the installation charges!

    0 Votes
  • Cb
    Cbeyond Feb 15, 2010

    When we signed our contract with Cbeyond, we added a laptop card that was supposed to be "unlimited data". Now that we are unable to cancel service with them, they freeze our laptop card, because we are in violation of "excessive laptop card usage" and they send us a list of prohibited laptop card use, which were not included to begin with in our original contract. After a month of calling and requesting restoration of the laptop card, and numerous promises of a call back to resolve this issue, it is finally restored, but we are now responsible for the month of unused laptop card. If you decide to go with this company, before you sign your contract, please ask them to send you all there undisclosed prohibited usage rules.

    0 Votes
  • Mu
    Munzer Feb 10, 2010

    Please contact [email protected] for possible class action law suit against CBeyond for false promises by the sales people and fraudulent business practice.

    0 Votes
  • Mu
    Munzer Feb 10, 2010

    Please contact [email protected] for possible class action law suit against CBeyond for false promises by the sales people and fraudulent business practice.

    0 Votes
  • Mu
    Munzer Feb 10, 2010

    Please contact [email protected] for possible class action law suit against CBeyond for false promises by the sales people and fraudulent business practice.

    0 Votes
  • Lo
    lov_d91 Jan 17, 2010

    I am a Cbeyond customer for 3 years and I love it!

    0 Votes
  • Jh
    jhwrww Dec 18, 2009

    Buyer beware. This company promises the world and delvers very little. To set up new mobile phone was a four day nightmare, email-six day nightmare. T1 in the office is slow and has been down several times. 800 dollar cell phones, costly service calls, nickel and dime for extra calls, texts, emails, etc... If your phone breaks-cost at least 500 dollars to replace. Hope this is helpful to all to make a decision, if you go with Cbeyond, good luck...

    0 Votes
  • Da
    DanD12 Sep 28, 2009

    This is the by far the WORST phone company that I have ever dealt with. The sales people overpromise their services/prices. The services are horrible and the monthly charges are more than twice than what you normally pay with Qwest or Comcast in Minnesota. For your information, Cbeyond does not own telephone/cell infrastructure. The company just signed up with telephone companies and then adds a few other services. For instance, their cell phone operations are run by Sprint. The business model of Cbeyond will not work in the long-run. It is matter of time before people become aware of it.

    Never sign a contract with Cbeyond!

    0 Votes
  • Ja
    JayAmDimm Sep 15, 2009

    I am having the same problem in Colorado

    0 Votes
  • Gr
    Graham Jun 16, 2009

    I am in the process of trying to get out of my contract with Cbeyond and I'm having many of the same problems. The sales rep that was sent out, miss represented Cbeyond and I'm having a terrible time getting them to follow through with what was promised. I would highly discourage anyone from using Cbeyond's services.

    0 Votes
  • M
    m Sep 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Any time someone complains about Cbeyond there is a quick defensive reply from their employees. They know darned well what they are doing wrong and they try to defend themselves so that they look better in the eyes of new victims, um er, clients trying to research their company. Be warned, this company's sales staff tricks you into signing your contract by shuffling around the small print, once you sign, you are theirs. Oh, and any of the "should have done your research first" or "learn your grammar" comments from the college snots they hire are a great example of what to expect!

    0 Votes
  • Ad
    Adam Feb 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    You and idiot man. I work there and my department alone has 3 Marine veterans. You probably don't have the capacity to handle the position you applied for.

    0 Votes
  • Da
    David Sanders Dec 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    What exactly do you expect? Why should military get any special treatment? My taxes already pay your salary, medical, retirement, etc. for invading other nations, I think I should get special pricing before you do.

    0 Votes
  • Jk
    J Kay Dec 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Unfounded accusations. I know two or three veterans that work in my branch that have been very successful with CBeyond. As for the "i think" statement about the $1,000 charge... you should probably do some research first. If you cancel your contract before install you are charged $1,000 but only after you've signed a contract. Otherwise, there is a $500 install charge PER T1 we install and the install fee can generally be waived if you ask nicely. :)

    0 Votes
  • Ma
    Marcus Deed Nov 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Cbeyond is not a military friendly company. They don’t claim to be and they don’t try to be. Do not attempt employment from them if you are a military veteran. If you are a veteran and a business owner keep this in mind before you start signing any contracts. Also, I think you are charged 1000.00 regardless if they install the product or provide the services.

    0 Votes

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