Japan - 358-0014
I am writing to express my dissatisfaction with the estimate that was received in reference to my Casio G-Shock. The watch was purchased from JcPenney’s in 2008 for well over $150. Spending that amount of money on a “solar-atomic” watch was perceived as a worthwhile purchase based on the features of the watch and reading about what the G-Shock could physically take. I am a Police Officer in Tampa, FL and I needed a good watch that could take the abuse. I assumed that this watch would meet my expectations and be able to absorb the demands of my daily job.
Approximately 2 months ago the watch started blinking in the battery zone when the illumination button is depressed. When I finally had a day off to contact the repair center I was told that the issue sounded like a "backup/illumination battery” issue and the estimated cost on this repair would be $15. This was a shock in the first respect due to my understanding that this was a solar watch, but the technician I spoke with informed me that the illumination on the watch needed a battery. I wanted to fix my watch so I sent the G-Shock in for repairs on the 17th of March 2009. Today (March 27, 2009) I receive a letter stating that the ESTIMATED repairs are $35.00 without an explanation of exactly what is going wrong with my watch. The requested grand total is $45.00 on top of the $8 it cost for me to send the watch in initially. I am completely disgusted with my purchase at this point and will pay the additional $7.95 for return shipping without repair.
I guess my assumption about what a great watch the G-shock was is false. I just wanted to express my dissatisfaction in your product and the steps I am needed to take just to get this watch back into service. You can rest assured I will not purchase another G-Shock or Casio product nor will I recommend it to anyone that is in need of a good service watch.
Unbelievable that they sell such junk. Casio used to be an excellent choice! My new watch "glass" is made of...
I bought a Casio Calculator at the Office Max Store in Crystal Lake as it was an advertised sale item. Although it was inexpensive, I always believed Casio product to be superior to other electronic equipment so I purchased one as a gift. It is a 12 Digit, Tax & Exchange desktop calculator, model HR-8TM. My friend just recently confessed to me when I asked her how she likes using the calculator that it never worked right for her. I was so embarrassed!
She told me the digital read display area does not show the numbers in their entirety and that it has messed up her check book calculations a number of times so she quit using it. I would appreciate it if a new one could be shipped to me and I will gladly return the defective one. This item was purchased right after Christmas 2008. It is only about 3 months old.
4 months ago I purchased a new Casio EX-Z1080 from Amazon.com. Everything was great with it until around Halloween time when I started having problems. Keep in mind I babyed this camera, never dropped or bannged it once, purchased a special, padded hard case for it and it was in like NEW condition with not a scratch on it.
One day I was taking a picture and then switching mode to view and the screen went black and the camera shut off, lens still out. After that the power button was non responsive. I took the battery out and put it back in and at that time, the lens retracted and it came back on.
Now about 2 weeks ago the same exact problem happened, however no matter what I did, the camera would not respond. The lens was out but nothing would happen.
I called Casio customer support and they gave me instructions on sending the camera in for repair under warrenty. I paid out of pocket to have the camera sent to their repair facility. 4 days later I get an e-mail saying it would cost me $140 to repair the camera.
Yep, for a 4 month old camera. I called and the customer service lady told me the technician said there was evidence of the camera being misued or dropped. Which is complete baloney. I never dropped the camera once.
Then she said her supervisor would call me in 24-48 hours to discuss the issue with me and its 4 days later and I never received a call.
Now, I have to pay another $8 for them to send it back to me broken.
I will never ever buy a Casio again and I can't wait to tell everyone I know what a crummy company Casio is.
Watch display failed during 1 year-warranty. Sent it twice to Casio's designated western US repair...
I purchased a Casio watch in February of this year. A week or so ago it fell off my wrist while walking through the house. I filled out the appropriate web form at Casio and sent the watch in for repair. On Monday (3/10) I received a repair estimate of $40 - nearly the price I paid for the watch.
When I called to inquire why they wanted to charge me for repair they indicated it was the band and not the watch and that the band was not covered under the warranty.
In fact the place on the watch that holds the pin that holds the band to the watch had broken. The band is fine
it is the watch case that failed.
They indicated they would notify me yesterday if they would reconsider by they did not call me yesterday or today.
Bought my digital camera Z700 Exilim October of 2006, the camera was seldom used, it only taken 100 pictures, tops!!! It was never dropped, it was always in the casing and in the room, now when taking pictures, its having horizontal lines, and so bright.. But when taking video it was ok and NO ISSUES!! ONLY When taking PICTURES!! Sent to compex where i bought it 15 months ago,,
3 months after the warranty, now this!! They are charging me for P 10,000, for the repair. WHAT!!! With that amount of money, and add a little more, I COULD BUY BETTER AND MORE EFFICIENT DIGICAM... Than this piece of ###!! CASIO staff, if any of you can do something bout it, well until then I'll tell, my friends, relatives and co workers, to NEVER, NEVER, BUY CASIO and from COMPEX again!!!
I sent my new camera, 5 weeks old to CASIO for repair on May 21.07, Price at Brandsmart $ 390.00 plus memory...
I purchased the casio ez600 camera on 12/26/06. This was my first casio purchase. I have always used kodak easy share cameras in the past.
However, I wanted the new sleek and slim design and decided the purchase the casio. I bought the camera on sale for $230. It was a great camera. I'm practically obsessed with taking pictures. I travel a lot with my job and am always snapping away. I was on vacation last week and unfortunately lost my camera on day one. However, it wasn't my fault. The piece connecting the strap to the camera broke without me knowing it. I later found the strap and broken piece in my purse. I only had the camera for 3 weeks. I called casio and was told nothing could be done, even though I have a one year warranty including broken parts. I asked if I could purchase the camera at a cheaper rate, seeing how I would not need another docking station or additional attachments. Again, I was told no--I would have to purchase the whole set again. Not only did I lose my camera and my $230, I lost my 1 GB memory card that had lots of fun pictures on it. I just wanted everyone to know how casio treats their customers. Maybe $230 isn't a lot of money to them, but to me it is!
I was a big fan of G shock and all of their products for many years now.
a few years ago I bought a Mudman "Gaussman AW-570" Analog with the Titanium back plate. i bought the watch at "The G Shock Store" in Manhattan, New York.
I only ever wore G shock watches, the greatest watches ever made, until you send them in!
Recently, I called their Dover, New Jersey location 6/28/06 to have the battery replace in the Gaussman, I asked if the letters on the case could be brightened and maybe the band replaced. The watch only had very little superficial ware, but I loved it, so I wanted it to be perfect. that watch had been all over the world with me always 100% reliable!
The operator said sure send 37.00 dollars , good price reasonable, no problem.
A few weeks later "Dover Casio" sent me a new watch and it was not even a "Mudman Guassman" nor was it Analog. I sent a 350.00 dollar watch and was sent a 50.00 dollar watch I can't wear!
I called and complained and was told "to bad, your watch is gone", I called two, three more times each time the operator didn't know what i was talking about! Finally an operator told me that the "management" had decided I could pick a new watch out, I could only spent up to 225.00 dollars on a new watch. I said my watch was 350.00! Casio New Jersey said take it or leave it. Their were no Mudman for sale in America any more, and the only Anti magnetic watches were under 80.00 dollars and crappy.
I called back two, three more times each time the operator new nothing, I gave them the work number they had on the invoice Finally an operator said we found your watch just send us the watch we sent you and we will replace the battery and band in your Guassman , I was very much relieved. I sent the other watch back and waited 1 month 2 months finally 9/18 /07 I called to complain, what was taking so long.
I was treated very rudely by a "Chuck" I told him 3 months was long enough and I was a little up set he only got ruder and louder. I told him I thought that he was very incompetent, and what was the problem . He said my watch was lost once more and i should call again.
I called the next day, by chance "Chuck" answered again and yelled at me, " you just called yesterday what do you expect !" " Competency I exclaimed!"
Chuck one of the operators really got mad yelling etc, then I received my "Guassman" G shock back 9/23/07 .
Well man it was destroyed the band cut the case looks like it has been threw a grinder and nothing was done, nor was my money refunded the 37.00 dollars for repairs that were never done. I have tried to call and talk to Managers the president in New Jersey location. No one has returned my calls and I have been treated like ### and my property destroyed by Casio's New Jersey incompetent unprofessional employees.
I really don't think I'm being unreasonable, what do you think?
Now i find out that their is a club for "Mudman Guassman" watches people all over the world, and that my 350.00 dollar watch is a collectors item worth maybe 500.00 dollar if it were in (good condition)!!
I really don't think I'm being unreasonable, I have been treated horribly.