Fossil
Reviews and Complaints

I'm really disappointed with my experience shopping at Fossil. I was excited to buy two items that were both showing as in stock on their website. However, after waiting for two days, I received an email saying that one of the items wasn't actually available, even though it's still being sold on their website. They told me not to worry and that they would only charge me for the items that were dispatched, but that's not true. They've taken the full amount from my account, and I'm not the only one who's had this issue. It's been a week since I placed my order, and I still haven't received my products, a refund, or any contact from Fossil. It's really frustrating and a waste of my time. I wouldn't recommend shopping here.

I was looking to get some gifts for Thanksgiving and decided to check out fossil.com. Unfortunately, I ran into some issues when trying to place my order online. The website kept giving me an error message and told me to call their 1 800 number. I did just that, but even the customer specialist couldn't help me out.

I tried a few more times with different debit cards, but still no luck. To my dismay, I found out the next day that fossil.com had charged me multiple times for the same amount. Needless to say, I was not happy about this.

Overall, I would not recommend buying from fossil.com. It was a frustrating experience and I wouldn't want anyone else to go through the same thing. Good luck!

My experience with Fossil was not good at all. I had a really hard time with their website when I tried to make a purchase. I ended up getting charged multiple times for the same item, and when I finally received my order, it was not what I had asked for. I had to go through the hassle of returning it, and it took over two weeks for me to get my money back.

Their customer service was not helpful at all. They didn't respond to my emails, and when I called, they hung up on me. It was really frustrating, and I felt like they didn't care about my situation at all.

Overall, I would not recommend shopping at Fossil. It was a really bad experience, and I don't think it's worth the hassle.

So, I got myself a Fossil watch and it was a total bummer. I only wore it a dozen times and it fell apart in less than a year. I was really disappointed because I thought Fossil was a good brand. I decided to send the watch back to them to get it fixed since it was still under warranty. But guess what? They wanted to charge me for the repair! I mean, seriously? The watch was still under warranty and they wanted me to pay for it? I was so frustrated and I contacted their customer support. We went back and forth for a while but we never came to an agreement. In the end, they just returned the watch to me without repairing it. I was so mad! I mean, how much could it have possibly cost them to fix the watch? It's really disappointing when a company doesn't stand behind their products. Fossil is definitely not a company I would recommend to anyone. Their products are inferior and their customer service is terrible.

So, I was trying to buy some watches from Fossil.com, and I ordered three of them. They charged me for all three, but when I got the email confirmation, it only showed two of them. I was like, "What the heck is going on here?" So, I called them up to find out what was happening, and I got connected to some agents who were overseas. They tried to tell me that one of the watches "required additional time" to process. I don't know about you, but that sounds like a bunch of baloney to me. I mean, come on, Fossil, get your act together!

I don't trust that excuse at all, and now I have to call them back to request an invoice with the correct order information or just cancel the whole thing altogether. It's such a waste of my time, and I'm really disappointed in Fossil. If they had just explained the situation in the email, I wouldn't have had to go through all this trouble. It's just unnecessary and frustrating.

Overall, I'm not happy with my experience with Fossil.com. They need to improve their communication and customer service if they want to keep customers coming back.

I recently made a purchase on Fossil's website on December 10th and paid for it using PayPal. According to the website, my item should have arrived today, December 13th. However, I never received a confirmation email and have been unable to log back onto the Fossil site. I decided to call customer service for assistance, but unfortunately, the representative I spoke with was not very helpful. In fact, they seemed to be quite clueless and couldn't even locate my email address. To make matters worse, they went on a rant about PayPal, which was completely irrelevant to my issue.

I have been extremely frustrated with the lack of assistance I have received from Fossil. It seems like no one is willing to help me in any way. As a result, I have had to take matters into my own hands and initiate a refund/cancellation of my order through PayPal. This has been the worst experience I have ever had with an online retailer.

Overall, I am extremely disappointed with Fossil's customer service and their inability to assist me with my issue. I hope that they can improve their customer service in the future so that other customers do not have to go through the same frustrating experience that I did.

from any company. I am very disappointed with Fossil.

I recently made a purchase from Fossil.com and unfortunately, my experience was not a positive one. I ordered four items and it took a whole three weeks for them to even start shipping my products. When I finally received my package, I was shocked to find that there was only one product inside. I immediately contacted Fossil's customer service, but unfortunately, the representative I spoke with was not very helpful or professional.

After explaining my situation, I asked to speak with a manager, but was told that they were not allowed to transfer me or provide any information about their manager. Instead, I was told to wait a few more days for the rest of my products to arrive. Feeling frustrated and disappointed, I decided to call back a few days later to check on the status of my order.

Unfortunately, the second representative I spoke with informed me that the products I had ordered were sold out and that I would not be receiving them. Needless to say, I was extremely disappointed with this news. I have never experienced such poor customer service from any company before.

Overall, my experience with Fossil.com was not a positive one. The long wait time for shipping and the lack of communication from their customer service team left me feeling frustrated and disappointed. I hope that in the future, Fossil will work to improve their customer service and ensure that their customers have a more positive experience.

So, I wanted to get some watches for my groomsmen as gifts, and I thought Fossil would be a good place to order from. I ended up ordering 10 watches, and when they arrived, I was pretty disappointed. They only sent 2 watches that said "groom" on them, and they missed one of the groomsmen entirely. I double-checked our order and it was definitely placed correctly, so I'm not sure what happened there.

I tried emailing the customer service team three times to see if they could help me out, but I never heard back from them. Eventually, I had to resort to calling a service number I found on Google (it wasn't even listed on the Fossil website). They gave me a return label and said they would send a replacement watch right away so I could have it in time for the wedding.

I sent the watch back and got confirmation that they received it, but then...nothing. They never sent the replacement watch. I called them up to find out what was going on, and they told me they had issued a refund instead. But guess what? I never received that refund, and I never got a replacement watch either. Now they're telling me I have to place another order if I want the watch, even though I never got refunded for the one I returned.

Overall, I'm pretty frustrated with my experience with Fossil. It's a shame, because I really wanted to like them. But between the missing watch, the lack of response from customer service, and the refund/replacement mix-up, I don't think I'll be ordering from them again anytime soon.

I was so excited to order a watch from Fossil.com on a Monday morning. I even paid extra for 2 day delivery because I needed it for a special occasion. However, five days later, I still hadn't received any notice of shipping. I was starting to get worried, so I decided to call their 800 number to see what was going on.

When I explained my situation and requested to cancel the 2 day shipping, the person on the other end of the line told me that they couldn't help me because the order had already been placed. I was frustrated because it had been 5 days and I still hadn't received any notice of shipping. The person on the phone told me that items usually ship within 24 hours, but that clearly wasn't the case for me.

To my surprise, right after I hung up the phone, I received an email notifying me that my order had shipped. I was relieved, but when I looked up the tracking number, I saw that it was estimated to arrive in 4-5 days - the same as standard delivery. I had paid extra for 2 day shipping, but it seemed like it wasn't going to arrive on time.

I was disappointed with the customer service I received from Fossil.com. It was frustrating that they couldn't help me when I needed it, and it seemed like they didn't really care about my order. I don't think I'll be purchasing another Fossil product again.

I just bought two watches from Fossil.com and they cost me $395. I was pretty happy with how quickly they shipped my order, but now I'm having some issues. Right after I made the purchase, I noticed that there was a hold on my account for the full amount of $395. The next day, I received an email saying that my watches had been shipped. But then, the day after that, I saw that there was another hold on my account for $212, which is not the price of either of the watches individually.

I decided to call Fossil's customer service to see what was going on. The person on the other end of the line told me that the hold would fall off once the watches were shipped. But when I told them that the hold had happened after the watches were already shipped, they just gave me a lot of "ummms" and didn't really seem to know what was going on.

Now, I have the watches in my hands and I've been charged the full $395, but there's still a hold on my account for $212. And to make matters worse, today I noticed that there's an additional hold for $176 that randomly appeared. So now, they're holding almost an additional $400 for no reason at all. Every time I call customer service, all they tell me is that the holds should fall off soon. But instead of taking them off, they're actually adding more.

I'm really disappointed with this experience and I don't think I'll ever buy from Fossil again.