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CashNetUSA / CNU Online Holdings

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Customer Service

+1 888 801 9075 (Customer Service)
+1 888 801 9078 (Collections, General)
+1 866 653 2116 (Collections, Installment)
175 West Jackson, Suite 1000
Chicago, Illinois
United States - 60604
Mon7:00 AM - 10:00 PM
Tue7:00 AM - 10:00 PM
Wed7:00 AM - 10:00 PM
Thu7:00 AM - 10:00 PM
Fri7:00 AM - 10:00 PM
Sat8:30 AM - 5:00 PM
Sun10:00 AM - 6:30 PM

Complaints & Reviews

loan fraud

I just recently received a phone call from someone claiming to be from Cashnet USA, that I owed them money and that he would have me arrested if I didn't pay him $350.00 right away. Ofcourse I didn't and he called my job like 4 times to yell at my and try to get me to pay. The problem is I HAVE NEVER GOTTEN A LOAN FROM CASHNET USA. And I'm so upset that the guy new my name, number ss# and even bank account, he can do major damage with all this information. I called CASHNETUSA to ask about this, ofcourse all they said was that it was fraud and that they were working on it, the lady even said she would call me back, it's been 3 days and no call from anyone there at all... they don't care what happens to you and from what I have been reading this has been around for a while.. I wouldn't even go to their website and do business with a company who can't even help you out.

  • Al
    Almav ramos Jan 11, 2011

    I just recented you guys have take from my checking acct. money of $49.98, which I did not have it back you guys said that in 72 hours and it pass a week already I need my money back please.

    -1 Votes
  • Ac
    ACValentine Jan 11, 2011

    As an employee of CashNetUSA, I can tell you that your experience looks like calls you’re getting from scam artists pretending to be from us. But, no matter what your concern, if you ever have any question or concern, we have an excellent customer service team working 24 hours a day, 7 days a week, 52 weeks a year that I would encourage you to call at 888.801.9075. We take our customers’ concerns very seriously and work hard to make everything right.

    It sounds as if you are experiencing debt collection scams, using our name to lend them legitimacy. Anyone calling on behalf of CashNetUSA follows strict policies and procedures, operates within industry best practices, and complies with the law, which make many of these calls discussed here not possibly from our team.

    If you do happen to receive a fake collector call (see below for how to recognize fraudulent calls), below is a list of the actions to take, including the phone numbers to use to contact us to ensure the most speedy response.

    Recognizing Fake Collectors
    Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law. These fraudulent collectors do not. You should be suspicious that a collection caller is fraudulent if:

    · You have never received a cash advance from/through CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.

    · You received a loan with one of our businesses, but paid it back in full.

    · The caller threatens violence, intimidation or uses foul language.

    · The caller threatens arrest or other criminal action, or references your driver’s license or check fraud.

    · The caller threatens to garnish your wages.

    · The caller is unable or unwilling to provide loan agreement information or paymenthistory when you ask for it.

    According to some of the people who have received fraudulent collection calls:

    · The callers have a strong Indian (Asian), Middle Eastern, or other foreign accent.

    · The caller reads out your bank account, Social Security Number or date of birth (this is done by the fake collector to show legitimacy).

    · The caller has very poor English speaking skills.

    Reporting A Fraudulent Collector Call

    · If you have never received a loan from/through CashNetUSA, please call 888.801.9075 to provide us with the details of the incident that we can share with authorities.

    · If you have never received a loan from/through Cash America, Payday Advance, Cashland or Super Pawn, please call 800.773.3147 Ext 3822 to provide us the details of the incident that we can share with authorities.

    · Contact your State Attorney General’s office and the Federal Trade Commission and file a complaint. Use the FTC link https://www.ftccomplaintassistant.gov/ and reference “fake payday collection fraud.”

    · Do not give out any personal information to inbound callers.

    · Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.

    · If you are a current CashNetUSA customer, log in to your online personal account to confirm the status of previous loans. If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact the customer service number located on your loan documentation.

    For more information, please refer to the CFSA or Better Business Bureau websites or read this consumer alert from the West Virginia Attorney General’s Office. The FTC has also published a list of Debt Collection Questions and Answers to help consumers found at http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm

    I hope this information helps, and please call our numbers above with any questions.

    0 Votes
  • Mi
    mississippian Feb 08, 2011

    I have recently received calls from some company claiming to be from an law office named Lattham & Watkins, address is 365 S. Grand ave. Los Angeles 90071, spoke to a Susan and Alex who was very rude and calling my home and job constantly trying to get me to pay them 300.00 for a loan i never received. First they said i got yhe loan from Cashnet USA then from American cashnet USA, thanks for the info. I need this to stop today.

    -1 Votes
  • Sc
    scamfreeforconsumers May 21, 2011

    Oh please. Now they have their crooked employees on the internet trying to clean their name up. These crooks work so hard to scam you out of your hard earned money but won't work hard to help you. STAY AWAY from this place if you don't want to be scammed.

    0 Votes
  • Me
    Mel Churchill Jan 16, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I am a UK resident and male.
    I have been getting email saying I have applied for an advance.
    NOT TRUE. This had happened twice over the last year.
    STOP SENDING THEM ITS ANNOYING.

    0 Votes

payday loan problem

I borrowed 150 dollars from cashnet usa and recently just started having problems. See I called them and I told them that I was closing my bank account and was switching banks and my direct deposit would not start for another two weeks I get paid biweekly so I asked for an extension so I could have them draw it out as planned my first payment isn't due till tomorrow and they are already saying its late and charging me for it stating that I never paid the service fee for the extension and it was returned to them. I said ofcourse it was returned because I told u that the account would not be open. And after reading these complaints I'm getting worried is there anything I can do to prevent things from getting bad?

collections

This is not directed to cash net usa, because i have never dealt with this online payday loan service. This is a warning / red flag for anyone that has received a call from a "lawyer" from cash net usa.
I have received numerous calls in the last week, claiming i took a loan out and never payed it back. However, the individual that called could not give me details pertaining to the account the money was deposited into, or the original loan documents.
They have very thick indian accents, claim you owe cash net money and if you do not make the payment "now" with a credit card, they will go ahead and process the lawsuit. . Do not give them you card number!!! Call cash net usa and ask to speak to the fraud department, they are well aware of the situation.

  • Sc
    scaredwoman Jan 17, 2011
    This comment was posted by
    a verified customer
    Verified customer

    im getting these phone calls at home and work stating that i committed a fraud.I can not understand the person on the other line wit some foreign accent.they want me to pay back money i didnt even borrow saying i will be arrested.they call from different numbers every time..and scary thing is they have all my personal info...i know this is a fraud because i dont oew these people

    0 Votes
  • Sc
    scammed75 Mar 31, 2011

    I had a loan through cash net usa and made payments as scheduled each month. I was told the final amount would be deducted on the 1st of the month (as per our agreement). The final amount was debited on the 31st of the month and my account was overdrawn due to this. When I attempted to contact the company via telephone I could never get through, I had to use the online chat where I was told they were sorry and to submit my bank statement to have my NSF fee refunded. I refuse to provide a bank statement to this company. I should have never taken a loan out in the first place, but I needed the money. I suggest no one EVER use this company and if at all possible avoid ALL payday companies. My name is now in some type of system and I get scam calls everyday all the time.

    0 Votes
  • CashNetUSA_Official Jun 01, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Hi scammed75,

    I’m sorry that you had troubles with our repayment process. Mistakes do happen, but we do our best to correct any that may occur in order to best serve our customers. Usually our phone lines are open as we have a full call center on-site at our location in Chicago and it is available 24/7 and 365 days a year. I have alerted our customer service of this posting, so if you contact us at 888.801.9075, cite this post, and ask to speak to a manager they will be aware of your situation. If there is anything we can do to make your experience with CashNetUSA match our normally high standards, we will!

    We look forward to hearing from you!

    Thanks,

    Nicole

    CashNetUSA Customer Service

    0 Votes
  • An
    Ann H M Jun 23, 2014

    I recived phone call from 855 - 884 - 4548 and giving me a case number and saying i took out a loan in july 2007 and i was never informed of a loan but i got took 200 dollars on a walmart prepaid credit card. They claim they have court papers and they filed against me in bell county and thats a lie. So beware they have someone else call u and say they are going to locate u and they are stupid i have gave law inforcement the phone numbers to locate them and also told my bank about them.

    0 Votes

scam/fraud call at work

I have acquired payday loans before, not from Cashnet USA. A man called me today at work, with a very heavy eastern accent and told me that I had a legal matter with New York Court House. I am not in NY, told him I had not dealings with Cashnet, he told me it may be a diff. lender...still not making sense to me. He went on to ask if we can resolve the past due amount today. I told him to send info in the mail. He told me that I needed to get legal assistance that will cost $8-10k...He got very loud when I would not cooperate. I hung up. He immediately called back and told me that there would be someone here to arrest me at my work tomorrow. I see that this is a scam after reviewing complaintsboard.com website. Thank you for posting these things. It is very unnerving to get a call like that at work. These people are persistant and are scary when they talk "legal" and "arrest" Dont be fooled. Always get something in writing and DO NOT give them your address. If it is something that you do owe, they will have your address already..!!

  • Ph
    Philip Kolawale Nov 22, 2010

    I got a text message informing me that i HAVE WON N150, 000 Pounds, this is my number kindly contact me as follows:
    Name: Kolawale Philip
    No: 08060718761
    Ref> No> Nok1791

    0 Votes

fraus and scam/harassment

I receive multiple harassing phone calls everyday. Each time they call it is from a different number with a different area code. These people have thick Indian accents, in the background you can hear loud voices and phones ringing. They also call my work and harass my co-workers. The threats are all the same: Detective Josh Miller with the Bureau of Investigation etc...except each time they use a different name. They have all my information and threaten me with arrest. They have also managed to somehow access my address book on my cell phone and have called my family and friends. Short of changing my phone number I don't know what else to do. They leave not only threatening and harassing messages but also sexually explicit and violent messages. The local police department advises there is nothing they can do. I have told them to quit calling me, I have reported them to the BBB, and tried all avenues. I am worn out and this is very distressing. I have used up all of my available blocks on my phone. I guess I will have to change my number.

  • De
    devulge Dec 03, 2010

    I had this scam happen to me today!!! They've contacted my employer, my "references" which are friends and have my personal information including banking information. I will be contacting my Attorney General's office tomorrow, changing my cell phone number, closing my bank accounts and contacting the social security administration.

    1 Votes
  • Li
    lissy79 Jan 29, 2011

    the sme thing is happening to me, some indian men keep calling and threatening me, they have my info and i dont know how, they even have my ss# and know where i live. they said i will go to jail if i dont pay them, what thw hell is going on, i scares me alittle i have small children

    1 Votes
  • Ks
    ksk222 Aug 28, 2011

    The same thing happened to me. They called my references which is illegal. They called my work and anf used the "F" word at my co-worker cause she told him I was out on STD. The phone number that keeps showing up on my caller ID is: 510-356-5103. Eric Carter is his name. That phone number is out of Oakland or Berkeley CA. I'm going to sue them and CashnetUSA . I've already filed a complaint with the FTC. Hope I actually get some help.

    0 Votes
  • Ma
    maui girl 808 Aug 31, 2011

    I, too, have been being harassed. They call me and say the same basic things. I told them i was recording them and giving every # they call from to the FBI. Then they get mad at me and start swearing...telling me that they are going to kill my mother, my family. You know they aren't for real b/c no one in a business manner would talk to someone like that. I told them the info they had was wrong and i changed my bank account, and informed social security. They use awful language and say horrific, violent things when provoked. Telling me i think i am such a smart woman, and then degrading me as much as possible. There needs to be more done about this situation. With all the government technology you'd think that they would be able to assist all of us with this problem. I have seen it posted on numerous websites and on the FBI phone scam website, as well.

    0 Votes

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scam

I recieved a call from my husband yesterday stating that someone from Cash net had called my sisiter and told her I was going to jail tomorrow for fraud. She had caller ID and gave the number to my husband whom called me and told me to call it back. Thankfully, I was smart enough to realize my rights as a U.S. citizen and that this Foreigner was a scam artist. He told me the same story about how I was going to jail for not paying them and recited my last 4 digits to my social. I told him he needed tofigure a new technique because in =theited States the police don't just pick you up because you did not pay a debt and that he should look at his paperwork more carefully because I never used that company. My husband tried to call the number back but it just rings. The worst part about this is that my husband actually believed him, thank goodness he did not call him trying to get the money I never owed. By the way, they have all of your information including: phone, references info. address, etc.

  • Av
    avalentine Oct 01, 2010

    As an employee of CashNetUSA, I can tell you that what you’re experiencing does not sound like it’s coming from our team. Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law, one of the reasons why our customer satisfaction ratings are so high.

    Without knowing the details of your situation, it sounds like you’re experiencing a debt collection scam, using our name to lend it legitimacy. Here is a link to our security alert regarding debt collection scams. http://www.cashnetusa.com/consumer-notices. See below on how to assess whether your call(s) are from fake collectors and also below is a list of what to do about these calls. The first two items in that list gives you two of our specialized numbers to call depending on your specific situation (depending on whether you have or have not taken out a loan from CashNetUSA or our affiliated companies).

    Recognizing Fake Collectors
    Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law. These fraudulent collectors do not. You should be suspicious that a collection caller is fraudulent if:

    · You have never received a cash advance from/through CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.
    · You received a loan with one of our businesses, but paid it back in full.
    · The caller threatens violence, intimidation or uses foul language.
    · The caller threatens arrest or other criminal action, or references your driver’s license or check fraud.
    · The caller threatens to garnish your wages.
    · The caller is unable or unwilling to provide loan agreement information or payment history when you ask for it.
    According to some of the people who have received fraudulent collection calls:

    · The callers have a strong Indian (Asian), Middle Eastern, or other foreign accent.
    · The caller reads out your bank account, Social Security Number or date of birth (this is done by the fake collector to show legitimacy).
    · The caller has very poor English speaking skills.

    Reporting A Fraudulent Collector Call
    · If you have never received a loan from/through CashNetUSA, please call 888.801.9075 to provide us with the details of the incident that we can share with authorities.
    · If you have never received a loan from/through Cash America, Payday Advance, Cashland or Super Pawn, please call 800.773.3147 Ext 3822 to provide us the details of the incident that we can share with authorities.
    · Contact your State Attorney General’s office and the Federal Trade Commission and file a complaint. Use the FTC link https://www.ftccomplaintassistant.gov/ and reference “fake payday collection fraud.”
    · Do not give out any personal information to inbound callers.
    · Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.
    · If you are a current CashNetUSA customer, log in to your online personal account to confirm the status of previous loans. If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact the customer service number located on your loan documentation.
    For more information, please refer to the CFSA or Better Business Bureau websites or read this consumer alert from the West Virginia Attorney General’s Office. The FTC has also published a list of Debt Collection Questions and Answers to help consumers found athttp://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm


    I hope this information helps, and please call our numbers above with any questions.

    Finally, please know that this information is not provided by a lawyer and is not intended to be legal advice.

    0 Votes
  • Ka
    Katlin1 Feb 24, 2014

    I received a phone call from 720-292-1995 today stating that Cash Net USA was suing me for $500. I never received any money from this company. They had all my information and said that they would start to garnish money from me. They wanted to do settlement and I said I have no money. I know there was a weird company that kept taking money from my bank and I put a stop to it. I only get child support and that goes in my bank. I am scared and confused on this whole situation.

    0 Votes
  • Ms
    ms. nsb Apr 24, 2014

    I just received another call from 720-310-7152. Very rude man, I told him he was a fraud so he hung up. Do not give these people your inf

    0 Votes

fraud coleections

I have received several calls from people claiming to be officers calling to inform me of a lawsuit that ha...

my social security number

Hi, I just checked my voice mail on my cell phone, and I got a message from this guy (Indian decent) stating...

scam phone call

I have been noticing that [protected] has been appearing on my cell phone and home number. I also received a message at work that someone named Mike Walker called from the same number. Well I got a call this afternoon from a man with a thick Indian accent claiming to work for Financial Crimes Investigations and that he was calling to inform me of a financial complaint. He said that the company he was investigating for claims that I owe them money and that I needed to settle payment now or be taken to court. I asked him what he was talking about because I didn't owe anyone any money. He just repeated his script. I then asked what the name of the company was and he said it was Cash Net USA, an online advance loan company. I told him that I did not know what he was talking about and that he had the wrong person. He then preceded to tell me the last four of my SSN, and my full name. I told him that I did not care what information that he had, that I was not going to pay anything until they could prove that I had signed for a loan. I asked him if he had documentation that I signed for the loan. He said that he could not send me the documentation until I paid him in full. I told him that I was not paying a dime until someone could prove to me that I owed money; and so until then, he needed to stop calling my job, stop calling my home, and stop calling my cell phone. He tried to state his case, but I just hung up on him.

  • Sc
    scaredwoman Jan 17, 2011
    This comment was posted by
    a verified customer
    Verified customer

    same is happening to me(ga resident)

    0 Votes
  • Jm
    jm rigs 123 Jun 27, 2011

    this man called my husband and told him that he had to pay 480.00 dollars or he will go to jail . And had him all upset that he was going to jail if he didnt pay it . That he could go to walmart and get a walmart card and send him a 160.00 dollars ever 2 weeks . and he name was steve johnson he said so be award of these people that do this to us .and he was a indian taling man to . so watch these people when they call you make sure that it is real. god bless you all.

    0 Votes

scam

am going through the same thing. These sounds like Indian people(one who's name is Richard Simpson...

harrassment/fraud

Wow, I had no idea there were so many people out there who have suffered at the hands of this company. I got a call in my work place this Monday where this guy claimed to be an attorney and said they were filing paper work with my local sheriff department so they can issue a warrant out for my arrest! Now I am not to familiar with debt law or debt collectors. I asked this person what this was about, he says I took out a payday loan with cashnet and that I never paid it back. I have taken payday loans out before but through my lending companies in my own state, but I was still not sure. I have an anxiety disorder for which I take med's for and when he kept saying I was going to be arrested, the only thing that went through my mind was how do I resolve this until I get home to check my payday loan paper work for confirmation. They said I would be liable for 5000.00 for a 300.00 loan. However I could pay 1500.00 and avoid them from filling against me for fraud and have an arrest warrant against me. At this point I was mentally distraught and I wasn't thinking straight, I gave them my debit card and authorized them to debit 503.00 (I know incredibly stupid). After I had calmed down and spoke with my manager who almost called an ambulance, I found out what they did was just a scare tactic. These people did not sound like they were from here, they sounded like east Indians. I had asked them to fax me documentation of communication and payday loan papers, they said they would send that to me in 5 days. I finally called them back the same day on my lunch break at he number they gave me and said I need them to refund the money until I get the paper work. OMG! They then said in order to refund me, they will need my checking account info. I declined because I knew I can just cancel my debit card and have the charges reversed through my bank. Since Monday evening I have found out so much. Everything was illegal i.e., calling me at my place of work and threatening me with jail time. Also I never took out a payday loan with cashnet either. So I called my local police department for advise and filed an identity theft incident with my local police department as well. Also filed a complaint with the DFI and will be sending a letter to the attorney general.

They called my work place yet again today. I called them back, they said they wanted my fax number because they had documentation for me. I said great, I have filed and incident for identity theft and this documentation will be helpful to the police. After waiting for an hour and a half and not receiving the documentation I called them back. Spoke with a Scott Miller of course that is not his real name. I asked him why I had not received the documentation from them. He tells me, you want us to refund you the money right? I said I don't need you to do that, my bank is handling that for me. The threats then began and that phone call went from bad to worse. He said tomorrow I will be served at my work place, they will teach me a lesson. I advised him I filed fraud/identity them incidents with the police department and that they can do what they need to do on their end. I asked him to fax me the documentation for the loan over 10 times in course of our conversation, he basically refused. I was naive and extremely intimidated which led me to do something extremely foolish. After speaking with an officer at the local police dept, he set my mind at ease. The police don't issue arrest warrants nor do they go down to arrest people for payday loan debts. The company name that called me was called Mutual 21 and the number on my bank transaction was [protected]. I have been through hell this week and I finally have peace of mind because I know my facts. BEWARE OF PEOPLE WITH STRANGE ACCENTS CALLING YOU SAYING YOU OWE MONEY AND THREATENING YOU WITH JAIL TIME AND REPRESENTING CASHNET USA.

I hope this is helpful to other people and don't be bamboozled into doing what I did :(

  • Co
    Compliance CashNetUSA Mar 26, 2010

    Hello Sam0578,

    Thank you bringing this to the attention of the CashNetUSA Compliance Department. My name is Eric Vazquez and I am the Compliance Manager for CashNetUSA.

    On behalf of CashNetUSA, I sincerely apologize that you were contacted by a phony debt collector who is in no way affiliated with CashNetUSA.

    We are aware of this scam and are actively investigating all complaints as well as cooperating with State and Federal Authorities.

    The Better Business Bureau is aware of this phony debt collector scam and have issued consumer alerts warning about “phony debt collectors who are calling consumers nationwide and claiming that they have defaulted on a payday loan and will be arrested if they don’t pay immediately.” More information regarding this alert can be accessed at the following link.

    http://www.bbb.org/us/article/widespread-harassment-from-phony-debt-collectors-raises-concerns-of-mass-data-breach-11792

    Again, I am sorry that you were contacted by this phony collection ring. Should you receive any additional information about the phony collection ring, please call our Fraud Hotline at 866-254-3581.

    Sincerely,

    Eric Vazquez

    0 Votes
  • Sa
    Sam0578 Mar 26, 2010

    Thank you Eric. I did call your fraud department today and the person I spoke with was extremely helpful and empathetic to my situation. She also sent me an e-mail with links to the FTC and the BBB. I have already filed complaints with the attorney general, the BBB, and the FTC.

    0 Votes
  • Be
    Becky A Weisenberger Apr 12, 2010

    Yes, I too, and my family are being harrassed by a 3rd party collection agency saying I have check fraud charges against me and I will be sued. Yikes, not good. After losing my father during all of this I told them to please do not contact my family-they did!!! I then proceed to call Cashnet and filed a complaint. They forwarded me to the Compliance Dept. The lady helped me greatly and I have since filed complaint to BBB and FTC. I did a reverso lookup and the 800# came back to a landline in Florida. So you scammers out there better watch out cause we are watching you now...

    0 Votes
  • Ba
    baconsl Aug 23, 2011
    This comment was posted by
    a verified customer
    Verified customer

    People have contacted me and my mother-in-law but now they go by PCS. I looked up on the internet and did infact find PCS however the letters do not stand for the same thing...All I could make out from my call with "Dawayne Roth" was Public. He gave me a badge number. I told him not to call me again. I then contact Cashnetusa. I did have a outstanding debit that was paid through AIS. I also contacted AIS and confirmed the debt was paid. They are sending me a new letter stating that the outstanding debt is paid. I will fax that to Cashnet. I don't understand why they (Cashnet) does not come up with a better system. How do you continually have your system hacked? Sounds a little funny to me.

    0 Votes
  • Mo
    monster2009 Oct 01, 2012

    i have rec 10 calles today from 1-866-338-3021 they have called my work my boss and my hr telling them i will be going to jail for cashnet usa the other number calling in is 5056337973. This company has called my uncle i have not spoke to in 30 years that has ms and my mother telling them they need to serve me with legal doc's. i told them send them to me and stop calling help anyone with this prople

    0 Votes
  • Sa
    Saber1974 Jul 14, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I have almost the exact situation as above. However I have tract it down to a company they call themselves Hewitt and Associates and say they are hired by Cash Net USA. Thy have been calling my office and home saying they are delivering papers to me for my trial date. This is a lie, I have checked and their is now Warrant in Debt issued for me and only local Sheriff's can deliver them in Virginia. They have left messages for me to call 844-631-5002 ext. 351 speak to James Ryan. However the number they keep calling me from is 1-469-919-5217. Even if I did have a debt to Cash Net USA I would refuse to pay any one that used these kinds of tactics and lies.

    0 Votes

fraudelent debits

I opened a loan with this company. I had problems with my bank account they were debiting from. i called them and asked them not to debit any money from the account and made alternate arrangements through moneygram to pay off my loan, which they agreed to. Well low and behold they tried to debit my account anyway. Becaus ethe funds were not there it caused a return back to them, even though they were not to debit this account as agreed to. Well all hell break loose onc ethis started, they have continued to try and debit this account even though I was paying them through moneygram. My bank account has now been hit with over 10 overdraft charges and is in the hole by almost $600.00. I called my bank to ask them to stop allowing CashNet to try and debit this account and they're telling me there is nothing they can do. This is so frustating because now I have to finish paying off this loan with CashNet and then try and clear my bank account for their unathorized debits. Can anyone tell me if this is legal?

harrasment

I got a phone call @ my work place from someone saying he was a laywer from ny and i owed cash net usa so...

unauthorized draw on checking account

I took a loan for 250.00 and the interest was $62.50. I paid this back in full on arranged date. They tried to take money out of my checking account unauthorized saying I had asked for an extension and never did so. I guess my only recourse is to file with the bbb.

  • Sc
    scamfreeforconsumers May 21, 2011

    The term 'buyer beware' must have been created for CashnetUSA. When you apply for a loan, they make you take the extension cause it's already selected by them. So be careful cause that's their trick.Everyone I know has gotten scamed like that. That company is just a pack of bloodsuckers! The customer service department is a joke. I can get better service from a puppy. They are rude and ignorant and have as much education as a snail. Don't ever ask for a manager because you will get that dumb lady Sandy who only wants to argue with you instead of figure out what the problem really is, much less help you. This company is the ultimate scam and you may want to go with a local company that doesn't have years and years of complaints on the internet.

    -1 Votes
  • Al
    algray May 31, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I would just call the customer service phone number to help you figure it out.

    0 Votes
  • CashNetUSA_Official Jun 01, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Hi Lawrence,

    This thread was just called to our attention because of a recent comment. I’m sorry if you had issues in the past with our service. I hope that your situation was resolved. If there is anything we can do for you now, please don’t hesitate to call us at 888.801.9075 and ask to speak to a manager.

    Hi Scamfreeforconsumers,

    I’m sorry you had trouble while applying for one of our loans. The option to extend your loan is now preselected as a courtesy to our customers because it was previously chosen most often during the application. You are, however, able to change "extend my loan" to "pay my loan in full" before signing the contract.

    As for our customer service, I’m sorry you had a dissatisfactory experience. We try our best to handle all issues as quickly and effectively as we can. Please call us at 888.801.9075 and ask to speak to a manager. I’ve alerted them of this post so they will be anticipating your call. If there is anything we can do to make your experience with CashNetUSA match our normally high standards, we will!

    Thanks,
    Nicole

    CashNetUSA Official Representative

    0 Votes

fruadlent money accepted calls

I have in the last 3 days since 9/16/09 been receiving calls from a representative from a legal department
that said that there is a case against me with my bank wamu/chase. This rep who I could barely understand said that I have accepted mony from cashnet into my bank account. No detail as to amount, date of acceptance,
my correct name or the name of his law firm. He said that all he needs to do is download the Affidavit saying I did accept this cash. I gave him a hard time not revealing my ssn, asking who he works for, case# but the person would stumble in what he was saying that he siad its ok we will have somebody serve you court paper tomorrow at 9:00am.

I visited my Wamu/Chase bank branch manager who told me that I do not have any court matter pending with them, and if so would not use a small time attorney who misrepresents himself.

Also I contacted the the Orange County DA for their help, but they advised until there is any court paperwork I should not worry about it at this point.

Since I am presently unemployed have never used an online organization to borrow/download money and certainly not from the internet. My suspicion is that ever since posting my resume, people are now able to access, query, information that was not available before through other means. Maybe my bank, creditors, Affiates or CareerBuilder.com and all the rest have been submitting information about me to these deceptive organizations to extract money or force me to use their service becasue of my work status.

I want others to beware right now how much fraud is going on...

customer service & application process blow, impossible to get loan

I needed to take a payday loan to get me through the next couple of weeks due to some unexpected expenses. I received a solicitation in the mail from CashNet USA offering 50% off loan fees. So I thought I would give them a try. This is the first time I have EVER tried getting a payday loan from anyone.

I go to the site, fill in the application and click continue. The site returns "you already have an account." WTF?!? So I try resetting the password...no luck. I try the "forgot email" link...no luck (my info "not recognized"). I contact customer service through chat. It takes 20 minutes for them to comprehend the situation. They finally give me a temporary password. I complete the application process only to be denied. Denied? For $250.00? I TAKE HOME $725.00 PER WEEK. My bureau scores are 700+ across the board. My FICO score is 700+. The maximum payday loan limit in my state is $600.00. How the hell was I denied???

  • Ti
    tickedintexas Feb 01, 2011

    Wait until you hear this. I too have never used a "payday loan" service, I spent several hours surfing the net and cashnetusa appeared to be a reputable company. I filled out the app, apparently I transposed the last 4 of my ssn of course I was not allerted to the error until after I finished all the disclosures, online paperwork etc. I attempted to correct the mistake, did the live chat (joke) emailed forgot PW etc.. Finally I said screw it and created an entirely new app using my same correct information with another email addy I have. I completed was "pre-aproved" this was around midnight, at 8:01am I received a call from there verification dept, we went through the usual questions very quickly she then states we have to do a Bank verification, fine with me we call my credit union, the young man that answered was very nice, polite and professional. The Cashnetusa rep was very short, spitting out questions (one that I thought were TMI) she asked how long I've had an acct he stated Oct 1991, I don't know about the average cashnet client but you would think this would hold some credibility, it does not FYI. So I was literally on the phone with this lady for 48 mins, she questioned my Credit union excessively, even called back to verify my acct # my credit union rep verified I have paychecks in excess of $8000 + a month deposited in my checking account, certainly enough to cover the $500 loan I'd requested... Yada yada yada she is done with me and pretty much tells me everything is a go, she's sending it on, all checks out etc. And I'm to check on the site in an hour for the final details. I checked on the cashnet site 2 mins after hanging up and my "status" is on hold, apparently there was some messup on my ssn...hello, I explained this in the beggining, my banker verified all, I rattled off my ssn I know 15x during our 48 min conversation. In the end, after all that by the way I should mention, because I've been with my credit union for so many years these people know me, I was embarrassed by the interrogation the tellers received. In the end I was denied my $500 loan, screwed without even a kiss, nobody called me, I tried to call nobody would discuss this. I emailed and got the standard blow off response. Long story short, from my experience. They are incredibly unprofessional and blew off a potentially loyal client, what they failed to understand is I'm loyal, and have a big mouth and will not hesitate to tell anyone who remotely acts interested what a scam they are. Good luck, don't waste your time with these folks, honestly I feel like they should give me $500 for staying on the phone with that lady for as long as I did!

    0 Votes
  • Te
    tedebear1963 Mar 08, 2011

    I just received a call from a representative of CashNetUSA who stated his name was "Chief" Andy Brown whose accent was so thick I could barely make out what he was saying. This "Chief" Andy Brown was claiming I was under investigation for Internet and Banking Fraud (aren't those federal charges so shouldn't I at least get a courtesy call from the FBI?) "Chief" Brown advised me that I was now in default on a $400.00 loan from CashNetUSA and the amount on the loan was $1, 300.00 WTF??? If I did not agree to pay this amount I would be subject to humilation and agents would come to my job and arrest me in front of my co-workers...I should have informed "Chief" Brown I work in a state correctional facility and neither he or his agents would get no further than the visiting room but anywho, when I began to ask "Chief" Brown when was the loan made, for how much and that I was going to call my bank to get the bank statements because quite frankly, I don't recall getting a loan from CashNetUSA or giving them authority to remove funds from my account, he became extremely agitated, beligerent and unprofessional to say the least. $1, 300 for a $400 loan? That I have no record of ever receiving in the first place? Are you kidding me? "Chief" Brown told me I had 5 minutes to call my back to clear up this matter or else in the next day or so, his agents would be calling my job, supervisors and co-workers to embarrass me (in so many words). Trust me, as soon as I get off work, I'am going to my bank, check my statements, and cancel my bank account...This is obviously a scam to get money! If this charge was remotely true (Internet & Banking Fraud), The FBI would be investigating, not "Chief" Andy Brown who sounded as though he was on a long distance line from the Phillipines.

    0 Votes
  • Ya
    Yakazzula Sep 28, 2011

    I actually stupidly applied for a Pay Advance Loan through them also, the same, that I messed up my S.S.#; they wanted me to fax my social security card to them, that is when the alarm bells started to ring. I said that I would not do that. So about an hour later while I was filling out a form with a different company for some temp. moneys; only $100; a woman called me and asked me to verify my S.S.# and the loan would go through. I am on disability so I am so glad I did what I did= I used my Business Account checking number; which is not the account the direct deposit goes into (I run a small business freelancing graphic design) and just happened to be using that account as I had lost my primary debt. card for my primary checking account. I was approved until 5 p.m. I got an email saying that I wasn't approved, that there was an error in the approval process. Where as I am relieved that it didn't go through, I am still nervous of identity theft; and since both of my accounts are at a 0 balance, I am thinking of calling the bank and see if they will change the number I have on my business account. Or close it. Than I will reopen it with another #. I don't have very good credit, own any credit cards so good luck with what anyone will try to do if they try and steal my identity! LOL the laughs on them this time! Ha.

    0 Votes
  • Ki
    KiraB Dec 22, 2014

    I was approved for a $400 dollar loan to be directly deposited into my bank account. On the day cashnetusa claims the deposit happened - no deposit was made fr them. It is days later and still no money from them. I will be closing my account before the payment deadline so this scam company cannot collect money from me on a loan I never received. I have tried to call customer service several times and all they tell me is that the ACH deposit was sent on so and so date. Full of ###. I suggest people go into their local payday stores. It is much safer and faster.

    0 Votes

did not arthorize

I requested a loan not a credit report. Please refun my fund my complaint number is #2314195 from the credit report cancelltion department. Done today 7/06/09.
From, [protected].
I happen to check my account and this is what I found 2 unauthorized transactions.

Thanking you in advance for your response and returning the fund abck to my account.

  • Pa
    Pamela Gard Aug 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I just received a phone call about a loan I never applied for. They say they are suiing me for the loan bouncing in my account of 230 dollars, when I don't even have a checking account or had a computer to apply for the loan back in Nov. 09. i don't believe them. I couldn't get to talk to an American if I tried.

    Pamela

    0 Votes
  • Pa
    Pamela Gard Aug 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    That she is right and someone should get back to her and fix the problem just like they did with mine.Obviously cashnet messed up again and were trying to get money from her for their messiness. If she didn't have a checking account, then how could the loan be processed into a non-exisiting account and bounce out?

    Americans are sick and tired of these money schemes!

    0 Votes
  • Pa
    Pamela Gard Aug 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I did not authorize nor did I give anyone my banking information.

    0 Votes
  • Ga
    ganni Oct 29, 2012

    i am dealing with the same situation at the current moment, and they are calling my job. i do not know if i should get a lawyer and sue them or just let it go since the statements are false

    0 Votes

harrassment

I was called last night from a representative special agent Marie Johnson amount of$750. The company is now...

took money from my account

my name is barbara wiggins and moneywas taken out of my account and now im overdrawn because of it.so i want that money put back in and my overdrawn taken care off, i dont have the money for this stupid stuff.and now i cant even use my account . its first financial well you should already know that since u took money out. im allowing 3 days until i contact an attorney..my address is po box 345 venus tx 76084 my code is 3607661

terrible company

My complaint here is pretty simple. I have taken out several loans from this company, Cashnetusa.com . I just wanted to share my experiences with them. Customer service is a JOKE and extremely rude. They DO NOT have the best interest of the customer at heart. Like they say they do. Instead they try to find each and every way to get as much money out of you as they can. If they feel like they can get more they will go after it. When i first started taking loans from them everything was ok... Until that first time i called in to customer service. The customer service rep was totally not trying to help me, instead he was pretty much laughing at me telling me this and that...but basically just trying to get off the phone with me. I have NEVER been late on any payments or payoffs to cashnetusa and they still treat me like a dog with no respect. I don't know about you, but i don't want to do business with a company like that. You would think that they would treat the people (especially the ones that actually pay off the loans timely) with a little respect.

Ever since i made the loan app I have been getting offers from SEVERAL different companies. So what that tells me is they SELL your information also. So be aware of that also!

Also the use deceptive business practices. They have this reward program for people that take certain amount of loans out. Not $ values but like after your 5th loan you get 10% off...10 loan = 20% all the way to after the 15th loan you get 30% off. BE REAL CLEAR here: You must apply the loan yourself. I guess they use advanced computers to figure the loans and such to cut down the paperwork and their idiot involvement...but the computers are not smart enough to apply a discount code. IT IS DECEPTIVE. but what it also is is just a way for them to bilk you outta more money.

There are plenty of reputable companies that do these types of loans. My recommendation is deal with some tha are local to your area. I can all but guarantee you will have better luck and respect with a local company. Companies like cashnetusa are NOTHING BUT A TRAP FOR PEOPLE IN A HARD TIME. AND WHAT MAKES IT EVEN WORSE: CASHNETUSA HELPS THEM OUT THEM SCREWS THEM OVER IF THEY ARE NOT CAREFUL.

  • Bu
    BUSINESS OWNER 6501 Dec 31, 2010

    1ST OF ALL YOUR ISSUE ISNT THAT THE CUSTOMER SERVICE IS BAD OR THAT THERE BEING RUDE TO YOU THERE JUST NOT TELLING YOU WHAT YOU WANT TO HEAR YOUR A DEAD BEAT THIEF WHO GOT A WHOLE BUNCH OF PAYDAY LOANS AND BASICALLY AND BLUNTLY INTENDED TO STEAL THERE MONEY WITH NO INTENT OF EVER PAYING THESE COMPANIES BACK A SINGLE DIME AND NOW THAT SOMEONE IS TELLING YOU THATS EXACTLY WHAT YOU DID YOUR GOING TO THE INTERNET AND CRYING WOLF AND COMPLAINING OMG HOW DARE THEY WANT THERE HARD EARNED MONEY THEY BUILT THERE COMPANY AND WORK EVERYDAY TO MAKE THERE MONEY AND HEAR YOU ARE TAKING IT AND SAYING OH YOUR A BIG GIANT CORPORATION YOU CAN AFFORD IT YOUR A DEAD BEAT LOOSER WHO WILL NEVER BE ANYTHING IN LIFE BUT A SCAMMER AND A LIAR AND A THIEF YOUR YELLING SCAM SCAM SCAM BUT YOU WANTED THERE MONEY YOU TOOK THERE MONEY YOU SPENT THERE MONEY BUT NOW ITS PAYBACK TIME AND OOOH GOD FORBID YOU WANT TO SCREAM HELL NO IM NOT PAYING YOU I DONT HAVE IT PEOPLE LIKE YOU NEED TO GO TO JAIL FOR SCAMMING THIS MONEY OUT OF CORPORATIONS YOU ROBBED THERE ARE LAWS TOO TO SHOW YOUR INCOME VRS WHAT YOU BORROWED AND FROM HOW MANY YOU BORROWED FROM AND THE TIME FRAME YOU DID IT AND IF YOU DID DEFRAUD THEM I HOPE THEY PROSECUTE YOU FOR INTERNET WIRE FRAUD ACROSS STATE LINES AND THEFT BY DECEPTION AND YES THEY CAN LOOK IT UP MALCIOUS INTENT TO COMMIT FRAUD MAYBE 90 DAYS IN JAIL WILL TEACH YOU NOT TO STEAL MAYBE YOU CAN AFFORD THE CRIMINAL DEFENSE ATTORNEY YOURE GOING TO NEED OR MAYBE YOULL JUST RETURN THERE MONEY LIKE YOU WHERE SUPPOSED TO BASED ON THE CONTRACT YOU SIGNED AND AGREED UPON OTHER WISE HOW CAN YOU BLAME THEM FOR A WANTING THERE MONEY B THE INTEREST THE CHARGE YOU YOUR A SCAMMING DEADBEAT THIEF AND I HOPE YOU GET WHATS COMMING TO YOU MAKES IT IMPOSSABLE FOR PEOPLE WHO REALLY NEED THESE COMPANIES HELP TO GET IT SINCE PEOPLE LIKE YOU ROB THEM THEY END UP GOING OUT OF BUSINESS OR YOU POST YOUR LITTLE TANGENT HERE AND THE GOVERNMENT SHUTS THEM DOWN SO NO ONE GETS TO USE THEM THOUSANDS OF PEOPLE PAY THEM BACK AND THANK THEM FOR LETTING THEM HAVE THE MONEY WHEN THEY NEED IT AND HEAR YOU ARE TAKING ADVANTAGE AND STEALING THE MONEY AND SCREWING IT UP FOR EVERYONE ((IM A SELF EMPLOYED BUSINESS OWNER WHO WORKS EVERYDAY AND PAYS HIS BILLS ON TIME)) NOT A DEAD BEAT LIKE YOU WHO SCREWS OVER THE SYSTEM I HOPE YOU BURN IN HELL DEAD BEAT!!!

    -1 Votes
  • Sc
    scamfreeforconsumers May 21, 2011

    The term 'buyer beware' must have been created for CashnetUSA. The customer service department is a joke. I can get better service from a puppy. They are rude and ignorant and have as much education as a snail. Don't ever ask for a manager because you will get that dumb lady Sandy who only wants to argue with you instead of figure out what the problem really is, much less help you. This company is the ultimate scam and you may want to go with a local company that doesn't have years and years of complaints on the internet.

    0 Votes
  • Po
    Poordad Jun 24, 2013

    CasnetUSA Pay DAy are vulture lenders. My son who is 20 years old, mentally disable, works few hours a week and is under medical treatment, got a $600 pay day loan, this company started to deduct fees and expenses from his account for more than 150%. In addition the kept offering small new loans under the umbrella of other pay day companies that had all his financial info. Now he has over $2000 debt with them and keep harassing him. Of course with his monthly salary of just $300 can not pay them.

    0 Votes
  • Wi
    williams cass Mar 19, 2015

    I can say I have had 5 loans thru cash net usa.I have never had a problem with this company.I pay back my loans when im surpose too.The fees and everything is listed in their contract, it breaks it all down and you sign your name.I do get 15 percent off fees you just got to enter the code to receive it.Im very pleased with cash net usa!

    0 Votes
  • Ba
    BANDITO66 May 01, 2015

    CASHNET USA IS ONE OF THE OLDEST SCAMS ON THE INTERNET! HAVING NEVER DEALT WITH THEM PERSONALLY, YOU MIGHT WONDER HOW I KNOW ABOUT THEM...?!
    FACT: I HAVE BEEN INUNDATED WITH EMAIL THREATS OF IMPRISONMENT/BANKING FRAUD/THEFT BY DECEPTION/ BLAH, BLAH, BLAH SINCE NOVEMBER 2004! ADD TO THAT VOICE-MAIL THREATS REGARDING JAIL TIME FOR NON-PAYMENT, ETC., FROM SUPPOSED "PRETRIAL SERVICES DIVISIONS' WHO USE VoIP NUMBERS USED BY LEGITIMATE BUSINESSES IN THEIR FUTILE, ALMOST LAUGHABLE ATTEMPTS AT TRYING TO SEEM LIKE LEGITIMATE BUSINESSES! FOR THE RECORD, I HAVE FILED COUNTLESS COMPLAINTS TO THE FTC AND THE FCC ABOUT THESE BOTTOM-FEEDING TROLLS WHO SERVE NO REAL PURPOSE OTHER THAN TO HARASS AND INTIMIDATE HARD-WORKING AMERICANS!

    0 Votes

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem