The complaint has been investigated and
resolved to the customer's satisfactionResolved Casablanca Express — Full of lies and scams
resolved to the customer's satisfaction
I was lured to Casablanca Express by saying I won one of those drawings you sign up for in the mall. I ended up attending a timeshare presentation for about 3 hours and "won" a trip and a free night's stay at a motel. Before I received any of the "free" goodies, I had to write a check for $50 to cover taxes, etc. Fast forward about 3 months later and I had 4 days before I was supposed to go to Disneyland and stay at a motel...but had received nothing.
I called customer service, and was greeted by a rude and contrite woman. She asked me to confirm my address, and I did, but told her I moved a few weeks ago. She gave me some smartass remark about "well, if you called us when you moved, maybe you would have gotten your paperwork by now!" The not-so-bright customer service agent doesn't understand the concept of mail forwarding and how it shouldn't affect the time mail is received. I explained Casablanca was not on my list of priorities when changing address information (in fact, I hadn't even thought of it until our scheduled trip came around).
She proceeded to give me the motel information (Best Value Inn in Anaheim - which, she never informed me, there are TWO of), and when I asked how to get the tickets, she said at the Best Value Inn.
Needless to say, the day of our planned motel-stay and Disneyland trip, we drove 35 miles to the motel, only to find out they did NOT have our tickets!! Casablanca Express was conveniently closed that day, so we had no way of finding out where our tickets were stashed. Three months of preparation and excitement, and we were left with an hour and a half of driving and nothing.
I had my boyfriend call Casablanca the next morning and speak to someone, who told him that they would have given me the correct hotel to pick up the tickets, had I not hung up on them! THIS IS UTTERLY FALSE. I hope they keep phone records to prove that I never hung up. They said the Ramada Inn (??) had our tickets. I called the Ramada Inn who said I had 6 more hours to pick up the tickets before they were voided.
Long story short, this whole situation is a mess, customer service is appalling and rude (and apparently I'm not the only one who thinks so!) and I'm waiting for some sort of compensation for this atrocity and waste of time.
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