CarTrawler — cancellation refund...in my dreams!
Wow. This has been just about the worst experience I've ever had with a company. When I call a customer service line for assistance, that's what I look for...assistance and maybe a little understanding of my situation. Not with CarTrawler. Though pleasant enough, the only response I received was "it is not our policy" or "according to our terms and conditions". There was absolutely no attempt on their part to help me.
After discovering I wasn't able to pick up the car rental because of credit card issues (I don't use credit cards, only debit cards), I called and cancelled the rental at 12:20 PM on 4/26. The rental was for 3 PM on 4/28. All he kept saying was that according to the rental agreement, cancellations received less than 48 hours before pickup will be charged what amounts to a 3 day rental...which is convenient for them since mine was a three day rental. My math isn't all that great but it seems I cancelled beyond their required 48 hours. But, according to their "it's not our problem" way of business, it's calculated via THEIR time, not mine.
I'm just very angry that they wouldn't even attempt to find a resolution with me.
In the end, this has been an incredibly bad experience. I will never recommend using this company for any of their services.
BUYER BEWARE! ANOTHER LESSON LEARNED...