CarShield

Not sure what all the 1 stars are for. I had my warranty for a few months and my trnasmisson went. CarShield had no problem me bringing it to the dealer because the transmission shop listed in my area that works with CarShield didn't work on CVT transmissions. The only thing CarShield asked me to provde proof that the last 12 months of repairs have been done. I did and the dealership took over from there. The only complaint I could have is that they have a 48 hour document reveiw policy. So every time I or the dealership would send them documents to review they had 48 hours to reply. It did wind up taking about 3 weeks to get my car back but I only paid the $100 deductable and CarShield paid the other $4,200.00. Very happy!

Anymore I don't even put 10,000 miles a year on my 2000 F250 Ford pickup carshield denied me because of the fill filter because I don't have records of changing the fuel filter well my goodness that's it would be at least three years because if you look in the manual it says every 15000 miles carshield is nothing but a bunch of crooks they jerked me around for over a month made me do this made me do that had my mechanic send stuff to him three different times stuff that he'd already sent and then denied me because in the end because I don't have records of changing the fuel filter they'll do anything to get out of fixing a person's vehicle and this is not acceptable and I asked carshield three times to send me a copy of the contract and they never did send me a copy of the contract

I was very skeptical about Car shield at first... You have to make sure you read ALL the bold prints in the contract which are the key to success with this company... I got this service a couple months ago and it has already proven to be quite a life saver ... I highly recommend this company...Most of the negative reviews are coming from people who did not clearly read or understand the contract before signing... MAKE SURE THAT ALL YOUR CLAIMS ARE AUTHORIZED AND APPROVED BEFORE YOU INITIATE SERVICE ON YOUR VEHICLE, as stated in bold print. Honestly, I failed to read this before so I did not receive any help. But the next time, I followed this clause in the contract and everything went smoothly with my repairs.. I will NEVER miss a monthly payment to this service.. Best company, hands down. And no I don't work for this company LOL

My warranty ended two months ago on my 2014 Mercedes CLA 250. I was referred by the dealer to purchase coverage from Car Shield. My first though was,due diligence prior to purchasing my policy. Once reading all of these bad reviews. My reaction was run fast and don't look back. Going against my better judgment. I decided to purchase the policy. The Carshield representative I spoke to, so helpful and informative. I had a great experience. The reason for my review is, sometimes you cant always go by the reviews. I am sure some of the clients have valid points and concerns with their policies. However, after reading most of the complaints. I nearly missed ?! Carshield responded to every last issue and dispute. That brought my a sense of ease to go ahead with my purchase. Thereafter, I decided to take the plunge on purchasing the policy. Very happy I came out of my comfort zone. Hopefully, my review will assist someone who is considering mechanical insurance.

Omg I you wouldn’t even understand how blessed I feel having car shield cost me 100.00 for engine work on my Mercedes Benz GLA250. Dropped my truck off Monday picked my truck up Thursday, stayed off all those days to not have to worry about a ride to work. Thursday I picked up my car 45 mins later I had to rush it back because it was still doing the same thing which was the actually reason I dropped it off. At that point I panicked I had to return to work Friday. Friday morning I called car shield back and my provider set up a rental for me. Once I talked to the rental company they said I needed 657.00 for a rental. My head installs start s pounding I move the 657.00 to my checking account, and I go pick up my rental. Once I got there I no longer had to do a 300.00 deposit i had to pay 25.00 for my deposit, and I no longer had to pay 357 for the rental I paid a additional 110.00 which was reimbursed but car shield. Do my only out of pick for a rental was 25.00 deposit which will be returned once I return the truck. If I need it another week I’d still get there discount which is 45.00 a day for a 2023 jeep. I love it here. At this point any other cars I purchased will have car shield. I refused to let the car lots get me for warranties that don’t cover anything and don’t care about if I’m able to continue on with my daily need for my children and me. I thank God for given me the mind to sign up for car shield otherwise honestly I would have a 50,000 car worth nothing and no way to get to work to continue to provide for my family. Sorry so long but I had to put that out there car shield us the best warranty I ever had in my life. I paid nothing to get my truck towed to the dealership on a flat bed. I can’t complain I’m happy life’s great and I have no worries about my truck.

Seeking my honest advice on an 'old vehicle'? Save your money instead of paying CarShield. If you have a 'new' vehicle apply at your own risk. The only thing worse than a used car salesman is a used car warranty salesman. We thought we had signed up with an honest company, but it was only after we put in a claim, we realized the level of dishonesty with Carshield Canada. First of all, the rule of thumb is to be cautious of MOST companies advertising on TV. We dont have the time to get into that, today, for this review. It was only after we put in a claim, we realized that Carshield had two foolproof ways to get out of honouring our claim. 1. We had an old car and so we were not offered the package that gives you the best or better coverage. This is what we were told by one of their 'managers' or supervisors. Sorry, I didn't get a title and I have forgotten the name. 2. In their contract or at least in the contract we had, they provided coverage on only one of a multi-component part. For example, if your AC has three components or parts, they provide coverage only on one part. And get this, the part they do not cover is the one that usually fails the most. You do the math. That is what I call a foolproof-refuse-to-honor-a-claim system. I wonder what tricks they use for new vehicles, but then new vehicles dont usually need as much repairs as old ones. So, probability-wise, the number of claims they will have on new vehicles are already minimized. You see what they did there? My argument is that their contract protects them from the probabilities they have designed within the contract. So, they have not done any illegal, but it is up for discussion whether or not their dealings are shady. It is for sure shady, if you are not told upfront that you are being sold a second-class contract because you have an old or high-mileage vehicle. I couldnt believe my ears when one of their managers actually admitted that to us. So thanks for that tip-off.Thankfully, if that high mileage vehicle is a Honda Pilot, you can kinda get away it, once you do your regular maintenance and what not. And now Im thinking if we had saved that money we would have had about $1100 in our account from the time we signed up to the time we cancelled.I am happy to say also that we have been saving our Carshield premiums since cancellation and we are not very far from $1000. And we will continue to save that money every month in our Vehicle Savings Account rather than throw our money away on Carshield Canada. Let me get it right, Carshield Canada. You are welcome.

In June I signed up with Car Shield, a company endorsed by a trusted source. Their ads promised bumper-to-bumper protection with an extended warranty plan. The customer rep glossed over the warranty details, and I enrolled in a plan billed monthly at $129.00. On June 4th, while ascending a steep grade, my transmission slipped into low gear. I managed to get it back into drive upon reaching my destination. On June 6th, I left my car at the dealership, providing them with my Car Shield warranty info, expecting it to be covered. However, I was mistaken. A week later, after contacting Car Shield, they directed me to their warranty contact. Inquiring about the delay, I received a vague explanation that their adjuster couldn't reach the dealership. The service manager assured me their phone system didn't have issues. Eventually, the dealership informed me the adjuster had visited, taken fluid samples, read the diagnostic report, and left. Two weeks after dropping off the car, I got a voicemail from the warranty contact asking me to call back. Upon returning the call, I was informed my claim was denied because the warranty didn't cover any electronic parts of the transmission, as stated on page 3 of the contract. Shocked and facing a huge bill, I then learned the dealership wouldn't cover the car rental, which amounted to $683.00 for two weeks. Thankfully, the dealership honored their rental rate. In the end, I'm facing a $1000.00 car rental fee and a $5600.00 charge for a new transmission. I advise against considering Car Shield; it's a scam. A class action seems futile due to a mass arbitration clause in their contract, which reveals the company's true intent—avoid Car Shield at all costs.

I live in Cordova, TN., and am 81 years of age. I am writing you only because you are a spokes person for Car Shield. I really hope you will take the time to read my letter because I don't think you would be happy to know what takes place with Car Shield when it has your name on it, especially a man with your reputation. As I stated before, I am an 81 year old in pretty good health. I took my car in to *** here in Memphis, TN. back on Monday, April 27 for a problem I was have with my Timing Chain. I own a 2008 Cadillac SRX with 89,000 miles on it. After checking the car out and confirming the problem, my service person, proceeded to call Car Shield for an approval to get the problem repaired. So I waited until 4:00pm, got there at 7:30am Monday morning. So I was provided a loaner car so that I could get home. I received a call from my service guy on Tuesday, April 28th who told me he was told by Car Shield that I needed to provide them will all work history on my car, and that they were sending someone out to inspect the problem. I took the paper work into *** as requested, the service guy said that was all that was needed from me and that they would contact me as soon as they heard from Car Shield. *** provided Car Shield with the information via Fax. Someone did come out on Wednesday, April 29th, but he inspected the wrong part on my car so they sent somebody else out on Thursday, April 30th, I paid a visit to *** on Friday morning, May 1st. I was told by my service guy that he was sure it would be approved but had not heard back from Car Shield. I was told to go ahead and take the loaner car home with me over the weekend and they would call me on Monday May 4th, hopefully they would have heard from them by then. I called Car Shield on Monday morning May 4th, left a call back number, never received a call. What I did find out is that now rather than dealing with Car Shield I was dealing with a American Auto Shield, they also never returned my call. Finally got a call from my service guy this morning telling me they were going to cover it but that they would provide the parts and I would have to pay a shipping fee for the parts, so now my car won't be ready until Wednesday, May 6th, this is too much. This is not your problem I know but just thought you may want to know what kind of service we really get from them, and the fact that I have admired you for the past 20 years. If by chance you did read this I want to than you in advance, and you may want to let *** know about this. According to my service guy they are like this all the time, Car Shield I mean. Again, thank you, and may God Bless you!

Car Shield This email will give notice that I am cancelling my contract with your company. I have also mailed this letter, c,an Ellen the auto paymeet with my credit card company and called the servicing company to give notice as well. I have NEVER had dealings with a worse company than Car Shield. I will let everyone I know what a terrible job you do and will make sure to review it on every site I can possibly find. My transmission failed on my Jeep and your company took ONE MONTH to respond to my claim and even then your response was completely unacceptable! I have recorded 23 phone calls from August 3 to Steptember 2 to your company asking for an update on my claim only to be told repeatedly that someone would get back to me in 24-48 hours--never happened. I also emailed EVERYDAY asking for the same info--never a response. I requested 7 call backs on your automated system--NEVER received one call back from your company. When you finally did acknowledge my claim you managed to jerk me around for the next several days and still refused to replace my transmission even though the repair facility and inspector you sent out stated that it was in complete failure and required replacement. Rebuilding the transmission with refurbished parts is NOT an acceptable solution. All parties agreed that I would be back in the service department within the year for the same transmission problem. If this repair facility and the inspector are on your accepted list why do you not respect and follow their expert opinion on the proper way to proceed? The inspector you sent out saw the metal shavings in the pan and was present when they flushed the transmission and attempted to run the vehicle. He stated that it was in failure. My contract states that the labor is covered and yet I was told by my service representative that you were only willing to pay a portion of it. How is that acceptable? Any WHY am I supposed to hear this information from my service representative and not from you or your adjuster directly? I hired CAR SHIED, and as a client of CAR SHIELD I should be contacted by CAR SHIELD to discuss my claim-- not the service representative. My requests for a call back with an explanation for these decisions from the adjuster and CAR SHIELD were repeated ignored as well. I have NEVER received one incoming call from your company. How is it acceptable to leave a person without a car for ONE MONTH? Per the contract I was not even eligible for a car rental until I had an approved claim--30 days? How are people get to work, take kids to school, go on appointments, etc. for 30 days? You see this as acceptable? I don't know how you go to work in the morning knowing that you treat your "clients" so appallingly. It is unforgivable. Good riddance!

This company continuously utilizes mail advertisement to solicit customers. I have repeatedly over the past several years, called them using the furnished correspondence phone listing to verbally request removal of my mailing address as I do not own a vehicle. Their response is always OK. A month will pass by and then another letter arrives asking me to call them to get a quote for vehicle insurance coverage. This month of November , I had enough! On November 4, 10:20 AM EST, I dialed the correspondence offered phone number, I speak to a CSR and request to have my name and mailing address removed from their marketing list, I do not own a vehicle. Response: Yes, will do. On November 10 at 6:30 PM EST I speak to you male person and in details of not being a vehicle owner request that I do not receive calls or mailings in the future OR I will report the company to Complaintsboard.com. Response, OK. About 2 hours pass and I receive a call stating he is *** CARSHIELD. I ask, are you not the same gentleman I spoke to earlier? Denial. At this point of my calm manner, I informed this man, that I am reporting CARSHIELD to Complaintsboard.com for bad business practices. The call ends.Today, November 10 , I receive an incoming call on my landline at 5:08 PM EST. The caller is a elderly female person who in a very sweet mannered voice proceeds to request that I remove her name from CARSHIELD's marketing list because she is handicapped and don't own a vehicle! I am stunned beyond belief! I contact this person and introduce myself...informing her that she has called my private home number! She proceeds to tell me her caller ID shows my home number as associated with CARSHIELD telemarketing for soliciting car insurance? We both are baffled. I have filed a complaint at their website for a CARSHIELD official to call me and put a end to this type of harassment. I am going to not just stop at this website with a consumer complaint against CARSHIELD 's company..my next stop is with the *** Consumer Affairs Agency and because my private phone number has entered into this quarry of unethical business practice...THIS IS NOT A GAME TO BE PLAYED. I am going to take a route of legal consultation because someone at their company overstepped this blatant malpractice and placed my private home phone number into their play tactics with the general public by misuse of my private home phone number to solicit for their business. The elderly woman (***) who contacted my home this evening is willing to become an aggrieved witness to this unethical behavior which had her calling my home number. CARSHIELD should be heavily fined and penalized for hiring unscrupulous people to work as customer *** representatives in their telemarketing division.

CarShield's advertising is false. Full stop. They say -- with all of the celebrities they use -- that you can take your car to your dealer for repairs. But that's not true. If you take your car to your dealer your dealer will tell you that they do not accept "after market" parts because they cannot validate the quality of these parts. CarShield then says "well, then, you're on your own. Take your car to a mechanic who does accepts the parts we deem appropriate." I spent an hour today on the phone with a CarShield insurance adjuster who told me that the CarShield "algorithm" searches for the cheapest part on the planet and caps their reimbursement at that price. They will ship the cheap parts to your dealer, but, again, your dealer will not accept after market parts. So you're ***. You either take your car somewhere where they will "fix" your car with cheap parts or you don't get your car fixed. In my case, my car needed repairs to pass inspection. But my dealer would not accept cheap parts, so I had no choice but to pay for the repairs -- nearly $2,000. CarShield would only pay $242 (after my $100 deductible). I was stuck with the rest. HERE'S THE PROBLEM. I GET THAT INSURANCE COMPANIES WANT TO MAKE AS MUCH MONEY AS THEY CAN. I GET THEY WILL FIND THE LOWEST COST PROVIDER AS THEY CAN AND ONLY PAY FOR THE CHEAPEST GUY ON THE BLOCK. I GET ALL THAT. BUT THAT'S NOT WHAT THE ADVERTISING SAYS. IT SAYS YOU CAN TAKE YOUR CAR TO THE DELAER. THE ADVERTISING SHOULD STATE CLEARLY THAT IF YOU TAKE YOUR CAR TO YOUR DEALER, YOUR DEALER WILL NOT ACCEPT AFTER MARKET PARTS -- THAT YOU WILL BE FORCED TO TAKE YOUR CAR TO JOE MECHANIC WHO WILL ACCEPT AFTER MARKET PARTS. AND, THIS ALSO APPLIES TO SERVICE RATES. WORK ON YOUR CAR IS ALSO SUBJECT TO THE SAME ALGORITHM: IF THE WORK TAKES TOO LONG (ACCORDING ONLY TO CARSHIELD), CARSHIELD WILL NOT PAY. CARSHIELD NEEDS TO STOP LYING ABOUT ITS COVERAGE. IT WILL NOT REIMBURSE YOUR DEALER FOR WORK, UNLESS YOUR DEALER ACCEPTS AFTER MARKET PARTS AND UNLESS YOUR DEALER WORKS FAST -- NOT MATTER WHAT THE PROBLEM WITH YOUR CAR. Had I known I could not take my car back to the dealer for repairs I would never have purchased this "insurance." CarShield needs to tell the truth about its coverage. It ONLY covers repairs made by lowest cost mechanics using lowest cost parts THAT CARSHIELD DICTATES. The company needs to tell its insurers and its advertisers the truth -- not lie about being able to take your car to your dealer. THERE SHOULD BE CLEARLY READABLE -- NOT FINE PRINT -- NOTATION TO THIS EFFECT. THEY SHOULD ALSO INSTRUCT THEIR CELEBRITY ADVERTISERS THAT THEY ARE NOT TELLING THE TRUTH. YOU CANNOT TAKE YOUR CAR TO YOUR DEALER -- UNLESS YOU'RE WILLING TO PAY 85% OF THE COST. SOME INSURANCE. BY THE WAY, THE CARSHIELD REPRESENTATIVE ON THE PHONE WITH ME WAS ANYTHING BUT POLITE. INSTEAD, SHE ARGUED WITH ME THROUGHOUT THE CONVERSATION, INTERRUPTING ME FREQUENTLY ALONG THE WAY. Oh well.

I purchased Car Sheild back in March(2021) .After a recent auto repair (Distributor and clean plugs )on my wifes 2003 GMC Safari. After veiwing the commercial on Television showing extended warranty coverage for older vehicles, it seem the smart thing to do. I stay on top of maintenance on my vehicles and purchased this warranty to keep from getting nickeled and dimed . 2003 and 2011 even though they are in very good condition you just never know. So I was on the phone with a sales rep for over 30 minutes..he was very friendly talking about everything..family, hobbies and interests..very reassuring and made the company seem very up and up. He gave me a good deal on coverage on both vehicles and as the conversation went on he even sweetened the deal on both vehicles to help me out since I was a single income household and months away from retirement, he wanted to put me into something that I could afford. I purchased the coverage. After receiving the contract and reading it I saw a milage clauss and called back to question it being we were under a covid lockdown across the country,on top of my wife doesn't leave the house very much..If you weren't an essential worker you weren't really going anywhere and my wife is retired and basically goes to church and occasionally to the store since I generally do the majority of the grocery shopping. So basically I was concerned about the coverage and call back to voice my concerns ...when I voiced these concerns to the salesperson he reassured me that it would not be a problem...that Car Sheild would examine the situation and take care of it..with that almost 30 minute call covinced me and I continued my coverage. Few months past and my wife and I getting vaccinated and restrictions starting to ease up..my Wife decide to go to the corner store to pick up some items , upon returning she said the van was acting strange..So I go to investigate and stsrted up the vehicle and nothing seem wrong so I decided to take it around the block and it had a knocking sound. I looked at the oil pressure gauge and noticed the pressure went up when I accelerated and dropped when I wasn't..something was wrong! I then contacted Car Sheild and they informed me to what to do.. I followed their instructions and made an appointment with a mechanic..there was almost a two week wait to get in. Finally the day came to get it in and it was another two weeks to get it looked at because they couldn't open the hood and they put another job ahead of me. They then contacted Car Sheild with their findings and Car Shield denied my claim because the vehicle did not have enough miles put on it from the time of coverage. WHAT A *** OF ***! So if you are reading this just be aware of these Scammers...I then go online and read the hundreds of unhappy customers who were also mislead. DO NOT FALL FOR THIS EXTENDED WARRANTY SCAM ARTISTS! THEY ARE ALWAYS ASKING FOR YOU TO RATE THEM BEFORE YOU HAVE ANY CLAIMS..which now that I think about it was a sign...why would you ask for a rating before having any problems or work done? PLEASE DONT BECOME A VICTIM..THEY ARE NOT A REPUTABLE COMPANY! DONT FALL FOR THE SALESMAN SWOOING..ITS JUST A DISTRACTION TO GET YOUR MONEY.. THEY ARE ***!

My name is John Doe, I took out a policy on my wife's 2012 BMW X5 that I just bought for her personally. I have been a car dealership owner for over 20 years, selling thousands of aftermarket warranties from various companies. I gave Car Shield a chance to cover my wife's BMW, which had always been serviced by BMW and had only 61,000 miles. When the BMW had a water pump issue, it was taken to the shop for warranty work in early November. The shop struggled to reach Car Shield, citing delays due to Covid. I intervened to expedite the process, but faced continuous setbacks from the company. The repair, which could have been completed in 3 hours at my dealership, was dragged out by Car Shield until mid-December. Car Shield initially wanted to provide their own part to save a small amount on the cost, refusing to let the shop source the part locally. When the part arrived, it was from a local supplier and Car Shield had paid nearly the full price for it. This delay of over 5 weeks for a minor repair to save a negligible amount was unacceptable. Car Shield's inefficiency resulted in the SUV being unusable for 5 weeks, a significant inconvenience and economic loss for me. Over the course of this ordeal, the shop and I spent countless hours on the phone with Car Shield, talking to numerous representatives and supervisors. The company's tactics began in early November, with promises to follow up that led nowhere. The situation escalated to the point where the shop wanted to return the car to me. After intense discussions with supervisors, the correct part was finally sent. By December 17th, we got the BMW back, after over 5 weeks, numerous phone calls, and a tied-up shop lift, all because Car Shield wanted to save a small amount on a part. Initially, I told Car Shield that good service could lead to us promoting their product for our used cars, potentially 250 sales a year. However, after this experience, I would not recommend them to anyone.

Carshield sent my 73 year old mother a letter advising her that her 2001 Lexus Rx300 car warranty was about to expire. They said that she needed to call immediately. Now my mother had given the car to my daughter for her 16th birthday, but she kept renewing the policy to take car of her granddaughter while she was in college. Having planned this gift to my daughter for many years, she was wise enough to add my name on the policy. So at the request of my mother, I called Carshield to renew the policy. When I called them all they really wanted to do was sell me another policy...instead of renewing my old one. You will understand why later in my comments. When I told them the approximate mileage of my car, the agent explained that my old warranty had expired due to mileage. This was news to me since it was my understanding was that the old policy had a term limit. As it turned out, the old policy had both a term and mileage limit...just a little detail the agent left out when she sold the policy to my mother years ago. The agent then explained that was no problem...she would just renew the policy. At first I was very reluctant...but the agent was persistent in pointing out it was just a matter of time before my car would need major repairs...and Carshield would be there to rescue me. Knowing my car had a lot miles on it, I felt sure I was on borrowed time...it was likely to need major repairs soon...so I renewed the policy...I thought. The agent asked me the make, model and mileage on the car and I explained that I was not in the car and that I was not sure of the exact mileage. She said, an approximate mileage would be fine. So I told her the car had approximately 217,000 miles on it. She wrote down, 217022 just to make it more legit I guess. She asked me if the car had any current problems...to which I replied, "the car has 217,000 miles on it" I am quite sure the car has problems. The agent clarified her question "any current problems that you know of? To which I replied..."none that I know of at the moment". Her questions made me suspicious so I started asking her questions that might reveal the "catch". I asked her about "grace periods" when the policy would become effective...just anything I could think of at the moment that might reveal the "catch". The agent explained there was a 20 day grace period...but left out and 500 miles. So I gave the agent my credit car information and went on about my business. 38 eight days later the car developed a leaky water pump that needed to be replaced. It was going to cost approximately $1000 dollars to replace it...so I called Carshield. Now it was a completely different story. Instead of talking me into buying a policy...now they were telling me why they wouldn't pay. The agent explained that I had only driven the car 396 miles since sense I last renewed the policy...and the policy states that I must drive the car 500 miles. I protested and explained that it has been over a month since I renewed the policy and the car has been driven very little because Covid- 19 and my daughter was taking classes from home instead of driving to school. It is clear to me now...when Carshield sent my mother a urgent letter warning her that her policy was about to expire...they never had any intentions of renewing the policy...their goal was to sell her a new policy. If they had renewed the old policy, there would have been no "grace period" for which they could legally hide behind. So bottom line...my mother spent thousands of dollars on a car warranty that was never used...only to be screwed by a intentionally hidden technicality. Or more commonly none as a "bad faith" contract. As a consumer, I expect businesses to do businesses in good faith. And it infuriates me when my 73 year old mother gets scammed by a business who's whole business model is centered deception and other "bad faith" practices.

CarSheild if I could rate zero I would I have..I have been with the company for about 5 months or so and they are Johnny on the spot to take my money every month on time. I got referred through a coworker Sheriff he has never used the services before got Carshield for his kids vehicle. (he has now canceled his two vehicle) I admit I didn't do my homework before getting Carshield. (Big Mistake) I took my vehicle into dealership for routine oil change and they did a diagnostic on my vehicle they always do when you go to the dealership and discover that I need an water pump and timing cover cost $2500. I contacted Carshield on April 5th to see what was covered under my warranty was told by Carshield water pump and that the belts would be covered but sure about the timing cover so I made the claim. While I'm waiting for approval I contacted the dealership about who I had for warranty and immediately the mechanic at the dealership says going to honest with you we don't even deal with Carshield they send their customers through to much and make promise they don't keep and approval timing is ridiculous, he said I'll try for you because of my relationship with the dealership. More days have passed no one has contacted me about the claim nothing when I call Carshield they say it *** just keep passing the buck no responsibility at all Carshield *** wants the customer and the repair mechanic at the shop where you want your vehicle to be repair at vehicle is at a reputable repair shop and I sent in the estimate repairs for my vehicle as well as the repair shop too. *** still wants more like taxes state I live in shouldn't they know that, do the dealership take parts what kind of credit card could *** use to pay at this point I'm in Aww right now like for real are you kidding me. Like what have I gotten myself into tCarShield is Never going to pay out of any repairs I needed done with my vehicle. Even when I call and spoke with an Supervisor I even spoke to the same person twice and she said to me your right I have no excuse about how your claim has been handle with *** that I will take care of it personally that was last week Thursday still no answer from Supervisor. CarShield and the claims department *** they could careless about their customers issues whats going on with claims and making sure they take care of customers I don't know how are they still in business. Of course now I'm reading everyone's review and says OMG! that's me that's me and I can't believe they do this to people. I'm still waiting on an approval from *** they didn't approval the timing cover I was not aware they didn't approve it until I kept calling about my claim because they were not going to follow up with me the customer, but still waiting on the water pump to be approved. I spoke to a dozen of people from Customer Service to Supervisors and they are used to this kind of complaint from their customers calling in about their claims and about the company not one customer services rep felt apologetic or even sympathize about my situation no one. When I express this to the Supervisors there was no regard to the way I was handle as a customer even told them I'm on the complaintsboard.com website and looking at all these complaints about the company could careless. I gave up and canceled my warranty and requesting a Full Refund of my money I do feel like CarShield is RIP-Off and scamming people out of their money. The days which we are living in most people don't have money for extra like this trying to keep food on the table and many people are not even working just trying to make it through this pandemic we are living in. I just want what I paid for and promised when I got the warranty from CarShield. Sad to see a company that would take advantage of people and Carshield would never get a recommendation from me anyone who speaks of Carsheild I will do my best to discourage them from getting this warranty and spread word of mouth and my personal experiences is better than any commercial. While I'm calling everyday about my claim and still nothing my coworkers an attorney and judge at my job are looking into this matter for me. Yes my claim is still in review and has been expedited since last week. Please excuse any misspelling and run on sentence just so UPSET! Should someone from *** would like to make their wrong into right please feel free to contact me my claim#

I purchased a plan from carshield as a Rideshare driver twice. My first car was a Dodge Avenger and was totalled out after three months. Someone rear ended me while I was stopped at a red light. However, before that vehicle was totalled, after my father gifted it to me, I immediately called carshield to sign up. At the initial sign up, I advised carshield rep I was a Rideshare driver. Two months into my plan I received a call from carshield explaining I owe them money because I'm a Rideshare driver. They were kind enough to spread it out into monthly payments until I paid it off, but it seemed like they added something new, after my initial purchase and I was now forces to pay for it when I should have been grandfathered in. I blew it off and paid. Now that car Dodge Avenger, is totalled. I now have a Hyundai Sonata Lmtd. I advise carshield rep again, at initial sign up that I am in fact a ride share driver. I ask if there's an extra fee, considering the previous experience. I make reference about my last vehicle and what took place with the payment discrepancy. I was assured I would not owe any more money and they were giving me the best plan that suits my needs. So I take the plan and make payments for about a year and a half, to two years. When the coronavirus hit I called and let carshield know I was having financial issues because I stopped driving Rideshare due to underlying health issues, but I wanted to keep my coverage if I could. Most companies came up with a way to help their customers, as did carshield. They waved my next payment, yet failed to inform their third party payment collector. Who also just happens to no longer be under contract with carshield anymore. Carshield's help was, the next bill was waved, but I needed to pay the following bill. This would also qualify me for one more month to be waved if needed during the coronavirus outbreak. Due to the coronavirus incidents I received a stimulus check and paid my remaining balance with carshield off. They even gave me $100 and some change discount, for paying it off early. Then turned right around and allowed their third party payment collecting company to cancel my policy. Every time I received a letter from said third party company, I called carshield complaining of these letters I received, explaining it says my policy would be canceled. Every rep I spoke to, every time I called, advised me I was paid in full, which I of course already knew. Tell me why I'm getting these letters. Never did anyone ever think to call their third party company, that collects customer payments, and find out what the issue was on their end. I'm repeatedly and constantly calling and telling them the letter is coming from someone I don't recognize. Maybe they thought it was a scammer, or perhaps the reps need more training. They just kept assuring me that I was good, my policy was paid in full. I could not figure out myself to even call the third party company because I assumed it was a scam. This company was not the company I was informed I'd be making my payments to for carshield, initially. Somewhere in the middle of my contract, they switched third party payment collecting companies that and obviously never reached out to inform their clients/customers. So naturally I'm confused as to who these people are, with all the scamming going on and the company name not ringing a bell, I keep contacting carshield instead of the people that's telling me my plan is going to be canceled. My plan was indeed canceled by the third party company. They would not renew it. They refuse to renew it and could not renew it because, again, now I'm finding out, when I finally reached out to the third party company, they were no longer contracted with carshield. Then their was nothing carshield could do when they were the ones who dropped the ball? Absolutely nothing? But wait... They charge me $75 a month for another plan that didn't come close to the plan that I had for $100 a month which is now paid in full and can not be used. I also found out at the time that I should have had unlimited mileage for being a Rideshare driver and I didn't have it. I mentioned multiple times that I was rideshare driver for both vehicles. I even told the story about the first car issue. Now I'm paying $75 a month for a crap plan. Until I found another plan that covered me way better than carshield ever did. Carshield is a rip off! Not because they're scamming customers, but because they need to update their customer service Representatives every time they change stuff. Representatives can't let the clients know what's going on otherwise. I think they've employed incompetent workers who are dropping the ball badly.

On February 2 I took my Dodge Ram pickup to the repair shop at the local dealership to find out why our check engine light came on. The problem was found to be an EGR valve. I contacted Carshield at this time to find out the process on using the service for which we had been paying them for several months. A sweet woman named Wanda told me to simply take the truck to the repair shop and they would contanct the claims service at Carsheild/American Auto Shield to get the work done and pay the claim and she assured me that the EGR valve was a covered issue and it would be a simple, painless process. There was nothing simple or painless about dealing with Carshield or American Auto Shield! On Feb 7 we took the truck to the repair shop and told them we had Carshield. After 2 hours of waiting, they informed us that they had been on hold with the warrenty company for 1.5 hours with no answer, but said they would call again right away in the morning. We rented a car and went home. The next day, the repair shop called and said they still were unable to get through after holding for an hour, but would keep trying. Later that afternoon, we received a call from American Auto Shield (AAS) and was told that they wanted to use a cheaper valve than what the dealership had in stock. My husband was annoyed at this, but told him to do whatever they need to do to get our truck fixed. Then he said that they would only pay 4 of the 6 hours required to replace the valve. My husband did get upset and used some inappropriate language, but then repeated that they can do whatever they need to do, just fix our truck because we need it. AAS said they would have the new valve sent overnight so the repair could get done. On Feb 11, i contacted the repair shop to see how long it would take and they said that they never received the valve. I called Carshield and was redirected to AAS. After almost 2 hours on hold I finally spoke to a nice woman named Anita. She said that it appeared they forgot to order the part and so she would get it ordered for us immediately. Again, she said it would be overnighted to the repair shop. I told her about my frustrations of having to spend over an hour on hold ever time we called, and she apologized and said there was an issue with a new phone system. I also told her that we have had a rental since Feb 7th when the vehicle was first taken in and she told me that they would reimburse us for the rental. She gave me the authorization number and fax number and said that once the repair is done to fax the rental bill to them and promised they would pay it. I called the repair shop each day to see if the part was there. I also tried to call AAS and Carshield each day to find out where the part was and each time spent over an hour on hold. Their phone service, after a while on hold, gives you the option to leave a call back number and an agent will call you when your turn in line comes up. I left my number on that machine several times, as did the repair shop, and we never received a call back. Finally on Feb 15th, the repair shop said they received the part, but it was defective. They, yet again, spen over an hour on hold trying to find out if they can reorder it or ask how they wanted to proceed. With no response from Carshield or ***, they finally contacted the manufacturer of the defective part sent by AAS and had another one overnighted. At last, on Monday, Feb 18th the part came, the repair was done and we were told we could get our truck. We returned the rental car and went to the repair shop only to find that they were still not able to get ahold of anyone for reimbursement so we would have to pay completely out of pocket to get our truck. We paid out of pocket and went home. I called twice a week for the next month and the repair shop still had not heard from or received a penny from Carshield/AAS. I faxed the rental bill to the number Anita had given me. On Feb 26th a rude girl named Mandy called me to say that they were only going to pay for 1 day of the rental at $40. The rental was actually $45 a day. Her reasoning was that since we could not get ahold of them the first day, that was on us, and she said since my husband cursed at the guy the next day, that it was our fault that they did not order the part and since they ordered the part the following Monday and had it overnighted, it should have been fixed that day, so we should have only need the rental one day. My husband may have cursed, but he still did tell them do do what they needed to do to get the repair done and the man said he would order the part. When I told her about the hours spent on hold to talk to someone and the numerous times we left a call back number only to never receive a call back, she said that the call back part of the machine never actually worked so that is why we were never contacted! Ultimately, here we are now over a year later and they STILL have never sent us a penny, and the repair shop has also NEVER heard a thing from them! To make matters worse, Carshield contacted us in April and said our auto payment did not go through. I told them very plainly that since they did not fulfil their part of the contract, they never paid the claim, so i was not going to pay them any more money. The called again a week later and i again told them that they never honored their obligation, so I am not going to pay them any more money. I was done with them and debating on if we should take them to court. I was busy with my newborn and life went on. Then on November 12, Jen at Carshield called us to say that our auto payment did not go through! When i informed her that we told them months ago that we were not going to pay them anymore, she told me that they had still been taking payments from our account. I asked to speak to a manager. Jen told me the manager was unavailable but reassured me that the manager would review our account and the recorded phone call, and call me the next day. The next day Jen called me (not the manager that i had asked for) and said all they can do is cancel at that time and said the manager told her that they are not going to reimburse us for the money that they had fraudulently stolen from our account over the past several months. They owe us $2228.18. The repair for the EGR valve cost $997.50, the car rental was $537.68 and the unauthorized payments stolen from our account, after I had previously told them in clear terms that we were NOT going to pay them any more money, is $693. We had paid this corrupt company hundreds of dollars to provide a service when we needed them to - after all - that is what they advertise! Instead we received nothing but huge bills that we had to pay out of pocket and countless hours on hold, ending in nothing but more frustration. This was a nightmare and I would strongly encourage others looking for a car warranty service to look elsewhere!

This complaint is also filed with a consumer protection agency, complaint ID# Filed 10/26/2022. On July 25, 2022, I filed a claim on my 2011 vehicle, forester claim # With the administrator for CarShield, where I bought my car warranty, contract # MRF4214225. They have not approved the engine replacement as per the certified mechanic's diagnostic test. I have paid over $500 for this warranty, and they are not fulfilling their obligations. They requested an engine teardown costing $3000 without fixing my car, just to investigate the cause of the engine failure. This is despite no evidence of maintenance neglect or misuse. I have attached the estimate in this complaint. Diagnostic tests by a certified mechanic confirmed the engine failure due to low compression. I've attached the invoice here. The contract states I should have been reimbursed for rental car fees, which was denied. I demand immediate engine replacement as covered by my warranty. I've attached the estimate for the engine replacement. Despite requests via email and certified mail, they refuse to decide, keeping the claim inactive without reason. I expect the service I've paid for, which includes engine coverage without teardown costs. Additionally, I want them to cover the storage fees at $50 a day, as the vehicle remains at the mechanic's shop. I've attached the text indicating the storage fees. CarShield, the warranty seller, has not honored their service promises, endorsed by famous personalities. Documentation is attached, and I reject the other settlement offer presented by the administrator. The settlement must include immediate payment upon agreement signing. I will not forfeit my rights or potential remedies. The engine replacement is covered, and I should not bear any teardown costs. I expect them to pay the accumulating storage fees. I've made it clear that I will not sign an agreement without immediate payment. They first promised a two-day ACH deposit, then a certified check within two weeks from a third party. I refuse to sign without guaranteed payment, as I may have to seek court intervention for enforcement. The settlement must include a check for certified funds at signing. If they fulfilled their contract, direct payment to the facility would be unnecessary, avoiding these extraordinary delays. The settlement offer, framed as goodwill, does not cover my car's repair costs. I will accept to settle the claim but require accurate contract language to avoid misrepresentation. I insist on a truthful agreement and appreciate their efforts towards a speedy resolution.

I purchased a Gold package coverage from this company earlier this year. In June I was visiting a family member in Texas when my engine develop a slight noise. My family member advised me not to drive the vehicle for further risk of damage. Due to covid reasons I had to return to my home state of Colorado. Upon returning I called the claims and for several calls I was on hold for hours. I finally submitted a claim online and received no response. I called them several days later and later and finally got through to a lady whom said their system had been having outage issues and it was received. They advised me to take my vehicle to an ASE certified repair facility. I had my family member drive the vehicle down to Automax Ford in Killen Texas. The mechanic was in contact and I also had CarShield add my family member as an authorized contact for repair questions and approvals(I was out of this state). A lady called me from CarShield and took a statement from me. In the statement she asked for past 12 months of MAINTENANCE RECORD I had to provide a baseline for repairs and to prove care. I was mistaken in what she was asking for due to not having any repairs made on the vehicle so I told them I didn't have any MAINTENANCE RECORDS. I also did state that I change my own OIL(this will become an important statement). Several weeks later, after many calls with CarShield, the mechanic from Texas called and said he had finally gotten though to them after 40+ hours on hold and they were sending someone out to verify if the condition of the vehicle met my contract conditions and repair options. I received a call from a CarShield adjuster but upon my attempts to contact them back I spent 2 weeks, several hours a day on hold, leaving callback information and received no response. I called the mechanic to see if he had any available information and he stated they had called and said due to a lack of service records & watery oil they were denying the claim and I needed to pay the $1050 due on the vehicle for the diagnosis of the damage or they would be placing a mechanics lean on the vehicle. I asked what had happened and he said the motor bearing was going out and that was the cause of the noise and the engine would not have lasted much longer. Thus began a 1.5 month long, 90+ hours on hold attempts to contact them concerning the coverage and subsequent denial of my claim starting from 7/2 to 8/19. I wasn't making any progress so I decided to call the customer service line on 8/20 and when asked about the claim I was told that due to a lack of records the claim was being denied. It was mentioned that the part that failed was a non lubricated part, I quickly refuted as the part that failed was inside the engine and could not operate without proper lubrication and WAS covered they connected me with claims, no answer after 2+ hours on hold and a callback number left. On 8/24 I was Ultimately told my lack of oil change records as to the reason the claim was denied. I told the person they hadn't asked for oil change records, I change my own oil and the misunderstanding was a verbiage issue. I was told they wanted maintenance records and what they were asking for was classified to me as SERVICE records(I admitted this mistake on my part). The lady, Veronica on 8\24\20 said it wouldn't be an issue and to send the records to their records site and I would receive conformation in 72hrs or less. I received no call, so I called them back. On 8/28 They told me they had received the records and connected me to the claims department. More hold time for several more calls. I again called the Customer service and was told that since I stated I change my own Oil they weren't going to except the records. I stated "I DO change my own Oil but my mechanic is right there next to me performing the work and I simple add fluids and such". I was told there was also an issues with the oil sample that was taken from the engine and processed on site and it appeared to be THIN. 9/8 I asked for documentation and was told over several calls that the customer service could not provide me paperwork, only claims can do that and was told someone would callback, nobody did. I contacted the AutoMax and was told they do not perform oil analysis at this site. Again, several attempts to contact claims led to no answer and more hold time. Becoming frustrated with the lack of communication I began to call the customer service each day I was off work and over the course of a couple weeks I received many conflictions as to why they were denying the claim. First a lack of records, then 9/14, an EE stated the records appeared to hand written and that was unacceptable, I asked if they had contacted the mechanic to [censored] the validity of the receipts and was told no. I told them the records had nothing to do with me with exception of services rendered and if they had an issue with the records to contact the mechanic and there was no statement within my CONTRACT saying hand written service record were not accepted. Then a mention of the oil being watery prompted me to defend the fact that I had received no documentation and I used manufacturer specified oil. Then a call stated again about the oil sample and I had told them the AutoMax mechanic stated they don't perform tests of that type there and was told they sent it to company called Blackstone off site. The report from Blackstone stated to me by them said the oil was 5w20, had aluminum, and "appeared" watery. Again I was brushed off stating a SENIOR claims advisor would contact me soon. No contact was made. I had a company in Texas pull a sample of oil and analyze it. A class 2 technician reported to me that the oil was 5w20 viscosity and had concentrations of aluminum in the sample. This was indicative of the bearing failure. This oil was also 100% the required viscosity of the manufacturer of the vehicle. There was no statement of the oil appearing "watery". The Oil I have used in my vehicle since the first Oil change after purchase is Mobile 1 5w20 fully synthetic. I have this documentation and will provide if needed. After several more calls I was told that again the oil was watery in appearance and they had to have an adjuster call me. On one final call to them I stated that I have no issues beginning litigation and would persue this claim deniel in court if I didn't receive a solid strait answer. After a 10 minute hold, I was told they are accepting the documents, but they are still denying the claim based on the statement that the oil appeared watery and a senior claims advisor stated if I had an issue with the outcome to contact the Complaintsboard.com and begin an arbitration. I made a mistake in understanding of the requirement of the records, I tried to make it right. This has been the worst experience with a company I have ever had. My mechanic recommended this service after I had concerns about my all wheel drive possibly having future issues and was told by the CarShield representative that its okay, this would be covered as long as there wasn't a current failure. He has made repairs for this company with no issues in the past so I didn't foresee any issues. I had no idea I would have this particular issue as I take very good care of my vehicles. Since this debacle started I have spent several hundreds of dollars in gas , traveling to Texas, had to purchase a second vehicle to replace the damaged vehicle. Please help me get what they are contractually obligated to fulfill.

We purchased our Range Rover Sport and a few months later, we bought an extended warranty from a third-party provider, opting for the platinum package at $189 per month. In December , we encountered a major issue requiring repair. We contacted the warranty provider, who allowed us to choose any repair shop. The chosen shop identified the need to replace the fuel pumps, which the warranty provider approved. Post-repair, further diagnostics indicated that the timing chain needed replacement and the valves required inspection for potential damage. The warranty provider agreed to reimburse the cost of verifying valve damage if they were indeed bent. The repair cost was $5900.00, and I was promised reimbursement within 7 to 10 days after submitting the invoice, which was on June 16th. However, I have yet to receive my reimbursement. A witness was present during the call with the warranty provider and is willing to testify. From December 16th to June 16th, my car was mostly stationary, with only the fuel pumps being fixed. On June 16th, the car was moved to another shop to verify the valve damage. The valves were confirmed bent, and a new engine was ordered. The replacement engine arrived in late August, and installation began. After replacement, the engine displayed timing issues during a test drive, suggesting a faulty timing chain. The mechanic had never received a replacement engine with such issues before. Multiple repair shops have since refused to work on the car due to unpaid bills by the warranty provider. As of January 2022, the car still needs a new engine, and the repair timeline is extended. Over the past year, the car has been to various shops, accumulating storage and weathering damage. I have incurred significant costs, including car payments, insurance, and warranty fees, totaling over $19,000. I am seeking reimbursement for the unnecessary expense advised by the adjuster and request that the warranty provider purchase my vehicle at full retail market value to compensate for the ongoing issues and financial burden. I expect a resolution within 14 days and am prepared to take legal action if necessary.

This is a formal complaint to Car Shield and American Auto Shield. Contract # ***. American Auto Shield *** My name is ***, I have a Hyundai Tucson 2012. I bought an extended warranty from Car Shield for my Hyundai Tucson 2012. I have a non-profit organization for Central Florida called Access Community Awareness Center, Inc. We have offices in Orlando. Most of the time, besides doing my responsibilities as Founder/CEO also do the Marketing side of the business. Days before Thanksgiving holiday. I was coming on the Turnpike at the Orlando, Fl area from my office in *** towards Kissimmee, Fl. My wife was at her car ahead of me at the Turnpike heading to our house. Her assistant was ahead too. The traffic was very heavy and already had a traffic jam. While I was waiting for the traffic to move, my car started to drive back and make extremely sound noise that I would not be able to control the car. Luckily, I did not hit the car behind me. I pull the car to area that I was safe at that the moment. I called my wife's assistance was the one that notify my wife *** to stop and make a call to AAA for a towing truck because my car stop would continue driving because I could get in contact with ***. Later, a State Trooper came to the area that I was to make sure that I was safe. *** answered the call from her assistant. Then, *** called me and we did a 3 way phone call to AAA for a towing truck. The same State Trooper that checked on me, stopped at the area that *** was parked at the Turnpike for the same reason. He notify her where I was parked waiting for help. I was able to take the car very late that day to the Dealer thinking that it would be recall or something like that. The next day, I call the Hyundai Dealer in Orlando spoke with *** which is my service representative. *** contacted the Car Shield to make the Claim. Right after that, we called Car shield to make sure that I already passed the waiting period where I have a wait period before to start a claim. Luckily, the claim was made couple of days after that waiting period. The adjuster came to the Hyundai dealer to do the inspection. As result, the car need a new Transmission, but the inspector wanted to take apart all the transmission to see what part of the transmission needs to be repair. The Dealer doesn't do that. They just put a brand new transmission. Then, *** called us to let us know that the Car Shield inspector and the Adjuster decided to take the car to another repair shop under preferred vendor. So, *** called Car Shield asked which repair shop they want to take my car to be repair. On a Saturday afternoon, *** called again AAA for the towing truck to take my car from the Dealer to *** at ***. I explained everything to the Sale representative what was going on. On Monday, *** contacted Car Shield to see what they wanted to do. That is when everything started to go down the hill. *** started to discover that American Auto Shield is the Company that manages Car Shield claims. They wanted to take apart again the transmission without knowing that I will be responsible for the cost of that. They notify *** that in the contract mentioned that I will be responsible for the cost of dismantle the transmission. The cost will be approximately 1,200.00 which I don't have it. Also, When I bought for the policy, they never send me a copy of the contract via email either mail. I didn't know that I was going to be held responsible for that cost. The Manager of ***, *** reply to American Auto Shield that he is not going to do that because he knew that I won't have the money for that. Since that, it become a nightmares. Besides, the transmission is seal. *** started to called American Auto Shield to make sure that we are going to get the approval from the Adjuster which we never got it. The adjuster name is *** Mauvais. *** Started to go in person to *** to see by calling from *** to see if he will answer the calls from *** and ***. *** send an email to *** expressing her frustration as customer and the extreme poor customer service towards us and ***. For now, *** has not replied to that email. The same thing *** did with *** email. According to them, they never received *** emails for the results to the test that ***s requested. At this point, *** and *** were more than frustrated because *** showed to *** when he send it to *** the report, but *** never replied to him. *** had to resend the test results to records, so records will forward to him and wait for the response. At that moment, *** saw when *** again called him, left a voice message twice , and resend the email to records and ***. *** called again from his car shop to ***. Again, Customer Service representative didn't allow her or to *** to speak to him. Just to leave a messages that NEVER was returned to us. That is when *** and myself started to call almost every other day to see how we can obtain the approval for the repairs and the car rental as a discount price at Enterprise Car Rental. There is NO communication back to us to see where is the next steps to repair my car. If *** doesn't call, I wouldn't know what is going on. Our frustrations and anger are beyond the limits. *** already tried to speak to various supervisor with no luck of going further than leaving messages to ***. It got to a point that *** started to demand to change the adjuster to American Auto Shield which never happened to see if that way thing will speed up. She was able to speak to couple of the supervisor saying the same things. We have to wait for the Adjuster and trying to escalate the status of the claim higher. As results, it got worse. About last week of December, we called to see that status, the representative from American Auto Shield mentioned that *** was waiting for us to send his a Maintenance Report with an Itinerary from AAA to see the distance between the dealer and ***. Again. NO COMMUNICATION towards us AT ALL. *** got more angry and frustrated due to the lack of communication. You can imagine. *** with no car and trying to get report to see if we are doing the car maintenance . Otherwise , we are going to be responsible for the repairs. Now, I started to think what it has to do the report and AAA letter for the approval of the repair? My only answer is that they don't want to pay the repairs. On 1/4 they received the report that were asking. Still waiting for an approval. We had called 1/14/1 to see who supervisor will take action for this claim. Now, we have to keep waiting for until they decide what to do. This has affected my work and my private life not knowing what is going to happen to my car. I depend on my car to support financially my organization and my family. Especially with the pandemic, I have to be extremely careful with whom I am in contact. I can't take an *** to go to work since I have a chronic disease that can be complicated if I get the COVID-19. You know that nonprofit depends on donations, without donation no salary. No salary no paycheck, No paycheck, no payment to nobody. I need my car ASAP. Meanwhile, Car Shield continues to take their payment out of my bank account. Otherwise, no repair couldn't be made. Another thing is that I can not start another policy with another company until this mess/nightmare is finished. How long more do I have to wait until American Auto Shield decides to repair my car? I have been waiting almost 3 months to fix my car. This is beyond of my anger and frustration. The quality of Customer Service is beyond poor. Every person that I mentioned the name of the company says the same thing, THEY WONT PAY THE REPAIRS. if they do that, I don't what I will do. Not all the time I get pay from my nonprofit, only when there is enough money. Besides my Social Security Check, I don't other income to pay my bills.

To whom it may concern, I contacted Car shield on 7/15, advised them of the issue, I was advised I would need to contact Auth Chevy dealership in my area, ask a rep if she had any locations, she told I would need to locate the dealer. I contacted ***. Long story short I spoke with service agent *** ask them if they worked with Car Sheild, I was advised yes. *** contacted me and advised he was trying to reach Car Shield for hours, and they requested a pressure air test on 7/16 (this may not be the correct name) also *** from American Auto Shield contacted me on 7/16 left a message at 6:36 pm est and stated a claim was on your car, and the number is *** and the left the claim #, *** called from ***. I called ***, call disconnected several times. *** called me from *** stating he has been waiting on the line for Car shield for hours, and he has sent faxes and emails no reply. I called Car shield 8/4 6:32 pm est, office was closed was advised to call back at 8:00 est, I called 8:01, 8:03, 8:04 (twice), 8:12, the recording stated office was closed. I called at 8:18 am and my call was answered after a 1hr and 38 mins. Spoke with the Rep was advised parts were shipped to *** 7/17, ask from were he stated ***, *** and ***, I ask by whom he said ***, I ask for the order # he gave me the order number. The rep stated American Auto Shield (which is Car Shield) stated AAS called *** 7/20 left a message at 11:32 MT and 7/25 at 7 am and 9 am MT (My time zone is EST), I ask if I could speak with someone in claims he stated I would not able to speak with anyone he would send a request to contact *** at *** again. I contacted *** at *** and informed of the information I was given. *** called back at 12:54 pm he checked with Parts Dept no parts received. I called Car Shield again at 6:10 pm spoke with *** explained the issue she informed my call I made early was not documented, advised her the information I was given she stated the names which I was given was of the vendors who had the part and no parts where sent because no one has been able to get in contact with the dealership, she stated messages were left at on 7/16 4:34Mt, 7/20 11:32 MT, and 7/25 2:34 MT. To whom it may concern, I contacted Car shield on 7/15, advised them of the issue, I was advised I would need to contact Auth Chevy dealership in my area, ask a rep if she had any locations, she told I would need to locate the dealer. I contacted ***. Long story short I spoke with service agent *** ask them if they worked with Car Sheild, I was advised yes. *** contacted me and advised he was trying to reach Car Shield for hours, and they requested a pressure air test on 7/16 (this may not be the correct name) also *** from American Auto Shield contacted me on 7/16 left a message at 6:36 pm est and stated a claim was on your car, and the number is *** and the claim number is 1027788, *** called from ***. I called ***, call disconnected several times. *** called me from *** stating he has been waiting on the line for Car shield for hours, and he has sent faxes and emails no reply. I called Car shield 8/4 6:32 pm est, office was closed was advised to call back at 8:00 est, I called 8:01, 8:03, 8:04 (twice), 8:12, the recording stated office was closed. I called at 8:18 am and my call was answered after a 1hr and 38 mins. Spoke with the Rep was advised parts were shipped to *** 7/17, ask from were he stated Auto National, *** and ***, I ask by whom he said ***, I ask for the order # he gave me the number ***. The rep stated American Auto Shield (which is Car Shield) stated AAS called *** 7/20 left a message at 11:32 MT and 7/25 at 7 am and 9 am MT (My time zone is EST), I ask if I could speak with someone in claims he stated I would not able to speak with anyone he would send a request to contact *** at *** again. I contacted *** at *** and informed of the information I was given. *** called back at 12:54 pm he checked with Parts Dept no parts received. I called Car Shield again at 6:10 pm spoke with *** explained the issue she informed my call I made early was not documented, advised her the information I was given she stated the names which I was given was of the vendors who had the part and no parts where sent because no one has been able to get in contact with the dealership, she stated messages were left at on 7/16 4:34Mt, 7/20 11:32 MT, and 7/25 2:34 MT. *** stated she would note my account on my concerns, and have someone reach out to the dealership. To whom it may concern, I contacted Car shield on 7/15, advised them of the issue, I was advised I would need to contact Auth Chevy dealership in my area, ask a rep if she had any locations, she told I would need to locate the dealer. I contacted *** Chevy, 4700 East Broad Street, Columbus, Ohio [protected]. Long story short I spoke with service agent *** ask them if they worked with Car Sheild, I was advised yes. *** contacted me and advised he was trying to reach Car Shield for hours, and they requested a pressure air test on 7/16 (this may not be the correct name) also *** from American Auto Shield contacted me on 7/16 left a message at 6:36 pm est and stated a claim was on your car, and the number is *** and the claim number is 1027788, *** called from ***. I called ***, call disconnected several times. *** called me from *** stating he has been waiting on the line for Car shield for hours, and he has sent faxes and emails no reply. I called Car shield 8/4 6:32 pm est, office was closed was advised to call back at 8:00 est, I called 8:01, 8:03, 8:04 (twice), 8:12, the recording stated office was closed. I called at 8:18 am and my call was answered after a 1hr and 38 mins. Spoke with the Rep was advised parts were shipped to *** 7/17, ask from were he stated Auto National, *** and ***, I ask by whom he said ***, I ask for the order # he gave me the number ***. The rep stated American Auto Shield (which is Car Shield) stated AAS called *** 7/20 left a message at 11:32 MT and 7/25 at 7 am and 9 am MT (My time zone is EST), I ask if I could speak with someone in claims he stated I would not able to speak with anyone he would send a request to contact *** at *** again. I contacted *** at *** and informed of the information I was given. *** called back at 12:54 pm he checked with Parts Dept no parts received. I called Car Shield again at 6:10 pm spoke with *** explained the issue she informed my call I made early was not documented, advised her the information I was given she stated the names which I was given was of the vendors who had the part and no parts where sent because no one has been able to get in contact with the dealership, she stated messages were left at on 7/16 4:34Mt, 7/20 11:32 MT, and 7/25 2:34 MT. To whom it may concern, I contacted Car shield on 7/15, advised them of the issue, I was advised I would need to contact Auth Chevy dealership in my area, ask a rep if she had any locations, she told I would need to locate the dealer. I contacted ***. Long story short I spoke with service agent *** ask them if they worked with Car Sheild, I was advised yes. *** contacted me and advised he was trying to reach Car Shield for hours, and they requested a pressure air test on 7/16 (this may not be the correct name) also *** from American Auto Shield contacted me on 7/16 left a message at 6:36 pm est and stated a claim was on your car, and the number is *** and the claim number is 1027788, *** called from ***. I called ***, call disconnected several times. *** called me from *** stating he has been waiting on the line for Car shield for hours, and he has sent faxes and emails no reply. I called Car shield 8/4 6:32 pm est, office was closed was advised to call back at 8:00 est, I called 8:01, 8:03, 8:04 (twice), 8:12, the recording stated office was closed. I called at 8:18 am and my call was answered after a 1hr and 38 mins. Spoke with the Rep was advised parts were shipped to *** 7/17, ask from were he stated Auto National, *** and ***, I ask by whom he said ***, I ask for the order # he gave me the number ***. The rep stated American Auto Shield (which is Car Shield) stated AAS called *** 7/20 left a message at 11:32 MT and 7/25 at 7 am and 9 am MT (My time zone is EST), I ask if I could speak with someone in claims he stated I would not able to speak with anyone he would send a request to contact *** at *** again. I contacted *** at *** and informed of the information I was given. *** called back at 12:54 pm he checked with Parts Dept no parts received. I called Car Shield again at 6:10 pm spoke with *** explained the issue she informed my call I made early was not documented, advised her the information I was given she stated the names which I was given was of the vendors who had the part and no parts where sent because no one has been able to get in contact with the dealership, she stated messages were left at on 7/16 4:34Mt, 7/20 11:32 MT, and 7/25 2:34 MT. *** stated she would note my account on my concerns, and have someone reach out to the dealership. I have sent 7 faxes to claims and records dept and have not received a reply.

Customer service, value, and a poor business are the hallmarks of this enterprise. We have had a more than a headache to receive what we paid for. This enterprise has been deceitful from the very beginning, it has not been organized and it has no idea on how to run a reputable business. 8 weeks after turning in paperwork, we have been without our vehicle due to carshield's non-compliance. Everything they asked for was sent everything was provided, and the mechanic did as well 3 times. No adjuster has been to the shop, the mechanic discovered the part three weeks ago, sent it three times if they can be approved to place the part in, and carshield still said no. Where is the part? Carshield stated they will find the part but has failed. Parts are available, what's the issue? The mechanic and us keep calling for updates on the matter, we still don't know when carshield adjuster will come, the part will be received, yet we paying a rental for over 8 weeks. We have been blocked from sending emails about our concerns and requests. How do you think they would feel if we said the same about our monthly bill to them? We are paying for our car payment on a vehicle that doesn't work, our bill with carshield and rental car for eight weeks that carshield will not refund the majority of what we spent on a rental $1800 as of today. The customer service told us that they will only pay for a week's worth of rental! This companymust be held accountable instead of causing financial hardship on consumers. My husband requires daily doctor visits our vehicle is a NEEDED, this is unfair and unjust of a company that is delaying a process that can be completed weeks ago. The delaying of our repairs is cruel. The financial hardship of waiting on them is unjust. Customer service is snobby, doesn't know the policies, rude, and not professional all the way up to the supervisor. Something must be done, this is unacceptable! We have tried to be patient but at this point, we are stick between a rock and hard place in order to maintain, not at our expense but a company expense that say they are the #1 Auto Repair, who told them that? It sure wasn't consumers nor their reputation. The experience here is just sad, cruel and not of excellence!

I have been with Carshield for a few years now, had to start a different memberships on a few occasions because my bank stopped my payments when they thought something fraudulent was happening. They were taking payments out of my account using 2 different names Carshield and Mepco. After I finally explained the problem to Carshield things got better. I made my payments on time and was on auto pay. I have my car fixed and maintenance at a Chevy dealer and on some occasions would have my oil changed at our local Kwik Lube. I have records for all! I have had to use Carshields warranty one 2 occasions. One was power steering issue and another was a torque converter and pan leak. They fixed them no problem. I went back a few weeks ago with the same torque converter issues and another leak and was told they would get an estimate from carshield and schedule a time to get it fixed. I called to check about a week later and they informed me that they needed the last 12 months of maintenance records. So Chevy sent them right over, a few days go by, havent heard anything, so my service calls to talk to them. They inform hum that they need me to take pics of all corners of my car and the mileage. So did that. Hadnt heard anything back so I called again, they then decide to tell me there has been an issue with the miles and that my miles were way higher than what they had. They said they had 68,000 miles when we talked in Dec. which couldnt have been right because my Chevy dealer gives them mileage each time im there. My mileage should of been around 95,000 or so. But regardless, I was under the 100,000 miles. I found out today they canceled me completely and denied fixing my car. No phone call to me or my dealer. This is the second issue for the same thing being worked on. I pay them 135 each month to have this warranty. I have been with this company and stuck with this company because I believed they were good. What a waste of time and money. I feel they chose to find a way to get out of paying to fix my car. I stayed with them through Covid, after the loss of our daughter... how can a company do this to a family.