The complaint has been investigated and
resolved to the customer's satisfactionResolved Carports.com — You get nothing for your money
resolved to the customer's satisfaction
I placed an order with a Harry Folger at Carports.com for a steel carport to be erected on my property in Texas. I have his emails assuring me that it only takes two weeks for delivery and that they would erect it in one day. Now, I am not stupid; I heard him when he told me that his company gets 10% of the total order in exchange for writing the order, however after three weeks I have not been contacted by T-N-T Carports who are identified as the manufacturer in the emails from carports.com. For the past week I have called T-N-T daily and left messages at every extension on their voice-mail system. There are no humans there and no one has ever returned my call. I then tried to contact Carports.com, but it's the same story. It's been a month now and nobody returns my calls or emails. Why do they think I'm going to pay them for this 'service'?
Fortunately, I paid the down payment to Carports.com using a credit card, so I'm going to challenge the payment with my credit card company. Perhaps that will get them to respond.
My advice to others is DO NOT place an order with Carports.com; go directly to the manufacturer.