Carports
Reviews and Complaints

I have spent thousands of dollars with this company and ordered another carport i Needed. This time it was 3900.00 order . After two months of waiting and calling asking there installation manager about my order I cancelled it . Now the order was placed on 6/21/2018 I cancelled at the end of August still no delivery time. Here it is October 19th and I still have not received my 624.00 deposit back ! After calling and talking to Christine. She calls me today and says they are refunding my deposit in 5 to 7 business days. And will be holding a 25.00 dollars cancellation out of my refund. 10/19/2018. Do not use these people they are not loyal to there customers and will ask there customers to pay for there own problems and mistakes. I have spent over 30, 000 dollars with these folks and will never spend another dime.

do not purchase anything from this company, they lie and do not provide any customer service. purchased 2 carports from them at different times and none were delivered after taking my deposit, both were canceled due to not showing up for installation after many calls and rescheduling and now I have to fight to get my depsits back. be warned, they are crooks.

Beware This Company!
Doing business as Barns.com, carports.com and also TNT carports, this company will make you promises, take your money, and then not deliver and ignore you.
They were very responsive to all my inquiries during the sales process. The moment I gave my down payments, it all changed.
I received the drawings after giving my down payment, but needed a signature from the contractor in order to file my permit - several weeks of emails and phone calls got us several promises but no actual signature.
I was promised delivery and installation before the winter, but couldn't get a response from the scheduling people. Seven weeks later after multiple calls and emails I finally got Courtney, the scheduling person, on the phone. She proceeded to tell me I missed the deadline for before winter delivery, and how behind the installation people were because of the weather. When I told her I had documentation from the sales person that I had met the deadline, she offered to transfer me to the sales manager.
I explained the situation to Fidel Martinez, the sales manager, including the fact that I was over $1000 into the site prep and permitting, all because I was promised delivery before the winter. He promised to "have my back' and speak to scheduling immediately and get back to me. Two days later after not hearing back and leaving messages, I got Courtney from scheduling on the phone, who told me she had never heard anything from the sales manger, and then transferred me to his voicemail. I left him another message.
The next day I called and spoke with Kim, the customer service manager, and explained the situation. She promised to speak with Courtney and Fidel and have someone get back to me. Of course, no one did. The next morning I called and left a message for both Kim and Fidel telling them that I wanted the courtesy of a return call to let me know the situation by noon, or I would consider that I was the victim of fraud.
At 12:30p, I filed a complaint with my credit card company to get my deposit back. Around 3pm Fidel left me message to call him, which I did, got his voicemail, gave him my home and cell phone number, and of course, never heard back.
There were any number of ways they could have handled this to resolve things, starting with acknowledging that they had made an error, and trying to make it right. Instead they lied, delayed and hoped I would just go away.

Ordered a metal structure on 10/01/2014 was told it would be installed before Thanksgiving. Received an email saying there install widow for my area was 2-6 weeks. When I called to do a follow up on my install I was told " sugar that aint gonna happen" it will probably be the middle of next year before it gets installed.
Why not be upfront with the customer if you're having scheduling issues instead of lying to get their money and pissing them off later.
If I had it to do all over I would have done my research and went somewhere else.

Their website says delivery in 2 to 4 weeks. They will lie to you. I ordered a garage from them 10 weeks ago, march 28, 2006, with a 10% deposit. 6 weeks later, it was installed on 5/13/2006, a day late, and without installing the 10x8 foot garage door. When i called them on friday, may 12, the day it was supposed to be delivered, and they said they were running late, i asked if that meant they would be there saturday. The reply was "i'll call you and let you know." they didn't call and since they close at 4 pm on friday and are not open weekends, i couldn't contact them. I live 4 1/2 hours away from this property. They did show up saturday but said they couldn't install the garage door because a bracket was missing. What good is a garage without the door? The installer said they might install the door monday, may 15. The garage was constructed using 14 gage frame, and i had specified over and over to both companies that i wanted 12 gage. 4 weeks later, they have yet to install the door, because they don't have anybody going up that way.

Today is june 9, 2006, and they are supposed to be up next week to resolve this. I've heard this crap before. They are supposed to call me this weekend, according to gabriel ortalaza at carports.com. This is a lie because i know carolina carports is closed on the weekends. My advice is stay away from these businesses, unless you like to wait and wait and wait and be lied to.

June 10, my neighbor in indiana calls me to inform me that my atv was stolen from the garage. The atv was double chained into 30 inches of concrete in the ground, inside the building.

June 12, 2006, gabriel ortalaza from carports.com emails me. He is very sorry my atv got stolen from the garage, but it is not his fault and that i will receive a call this week about installing the door.

Today is june19, 2006, no call from carolina carports.

June 22, 2006, we are now at 12 weeks after i ordered building and after almost 6 weeks with no door on it. Brenda, from carolina carports mississippi office, calls to ask if my carport has been repaired yet. She tells me it will be done tuesday, june 27, but i must give her directions again on how to get there. I can't email it, because they have no computers there. I told her the directions.

June 27, 6:15 pm javier(i don't know his real name because he doesn't speak english very well, so i will call him javier) calls to tell me he is there to put up door. Hoooorah

June 29, i call javier to confirm the door is installed. He says yes, door is up, send check to company. The balance is to be paid when the job is finished.

July 1, 4 pm my neighbor calls and asks if i had been down to the property. He is standing inside my building and there are tire tracks in the driveway. I said it was probably the guys installing the door. He tells me the door is still lying on the floor not installed.

July 1, 4:30 pm i call javier and ask why he told me the door was installed if it wasn't. He said he had no generator that day and the road was closed. Liar liar. If he didn't have a generator, why did he show up at all? The original contract stated they would need one. They need one to put the building up. It is now 7 weeks since the building was put up and it still has no 10x8 foot door.

Talk about two companies with no concern for delivering what you paid for! In the second half of October 2010, I purchased a carport from LostValleyCarport.com, who apparently is a rep company for Coast to Coast carports. Lost Valley carport was very quick to take the 10% down payment and I was told it would be 2-3 weeks until it was delivered and installed. Well, it is now 9 weeks later and I still have no carport!. After waiting four weeks and not hearing anything I contacted Lost Valley carports. No help. I was provided a phone number for the scheduling manager at Coast to Coast carports and was told to call them. Why am I doing this? Left three messages for this person at Coast to Coast. No return calls whatsoever! Five weeks after placing the order (end of November 2010) I received a call from Coast to Coast carports scheduling my installation for 12/7/2010. I arranged my business trip around this and said okay. At 5:00 PM the day before the installation I received a phone call from C to C canceling the appointment with a reason of "the material truck didn't show up". Give me a break. What reputable company schedules an installation without having the materials? The company then wanted me to rearrange my schedule to support an installation on Thursday that week instead (12/9/2010). No can do, I'm on a business trip. I told them I needed this installed during the week of 12/20/2010, and they said okay. At the last minute that week C to C called to schedule the installation for Thursday, 12/23/2010. Within 24 hours they had called again to cancel and said they would be there Wednesday the following week (12/29/2010). At that time I asked for a discount for all the inconvenience and was offered 5% off. Oh gee! Hold me back on that one! So, the next week when C to C is supposed to be there I get a call on Monday 12/27/2010 canceling again and re-scheduling to Friday 12/31/2010 with the same lame material truck not here excuse. Two days later I get yet another call saying they can't make Friday and will be there Saturday 1/1/2011. Since I'm very tired of re-scheduling my life around these people I requested another 15% off my order and told them I do not believe for a minute that they will be here on Saturday. C to C denied the additional 15% discount for my inconvenience and promised they would be there on Saturday. Yesterday, 12/30/2010 (Thursday), I get two calls from this company. The first is from some guy with such bad English that I can't even understand what he said. The second is from the scheduling office stating the crew refuses to work the weekend so we won't be there until until Wednesday, January 5th 2010. Who runs this company, the equipment installers? Good grief. At that point I asked for the owners name and I spoke to the scheduling manager. I asked the scheduling manager if they even care about customer service. The answer was yes, but as usual there was nothing they could do, and they would not offer any additional discounts for the (5) cancellations. At that point I canceled my order, and I'm here now sharing my experience so no one else will make the same mistake. When we asked to be put in contact with the owner we were given the run around about the owner is never there and hard to contact. When we asked to be duly compensated for all these cancellations the supervisor we spoke to at Coast to Coast (Gail) told us that the owners attitude is to lose an order and a customer rather than do whatever is needed to make it right for their customers. When I'm done here I will be sending links to this complaint board to Coast to Coast so they can see what kind of reputation they are building.

My advice: DON'T EVER DEAL WITH COAST TO COAST CARPORTS OR ANYONE SELLING THEIR PRODUCTS. YOU WILL BE SEVERELY FRUSTRATED AND DISAPPOINTED.

Customer service stinks! Had 2 appointments to get the carport installed and they never showed up. I live 100 miles from the install site. After waiting all day Monday (8 AM Appointment) TNT carports calls and says the installers truck broke down. She said it will have to be rescheduled. She calls Wednesday and says it will be installed at 2 PM Friday. After waiting all day at the site I drove 100 miles home. The installer calls at 8 PM and says his truck broke down. He says he wants to install Saturday. He says he'll call back in 90 mins. I'm waiting. Can't call customer service because they don't answer the phone and never return calls. It's a pain waiting all day at the site and holding my cell phone wondering what's going on. Sick twisted uncaring ###! Stay away from these people!

TNT Carports aka Carports.com

I purchased a carport from Lloyd Johnson on 06/18/10. He e-mailed me an offer which I accepted and gave him a 10% deposit over the phone the same day. On 07/06/10 I finally received the color samples he told me were sent on 06/19/10. They actually had to be sent a second time according to Mr Johnson because I never received the 1st ones. I don't believe the first ones were ever sent. I had also been waiting for a receipt for my purchase which I did not receive until 07/06/10. When I got it it was not for what Mr. Johnson had sold me. 18 days after I made my purchase from Mr Johnson he tells me over the phone he will get the receipt corrected and e-mail me a correct copy. 6 more days go by and today on 07/13/10 I received an e-mail not a phone call that states he made a mistake and he is going to contact customer service to see about getting a refund. What a guy. The carport should have been installed by now. It has been over 3 weeks. You can't tell me that in over 3 weeks he did not know there was a problem. Just no guts to tell me until the e-mail today. He wasted over 3 weeks of my time and many frustaiting phone calls being passed from person to person with no help. These people don't care. I wonder if the owner does. Doing some research I find that Carports .com Is owned by TNT Carports and They also own Coast to Coast Carports. When you call any of the phone numbers they go to TNT in NC. To the owner of these companies you have quite the crew working for you. Not one person out 6 people I talked with cared one little bit. They have no good work ethics. I just wonder if their installers work as good as the office personial. My advise after this wonderful sales experiance. If you are thinking of buying anything from these people it would be more enjoyable to hit yourself in the finger with a hammer. Not that you should do that either. From one HAPPY customer NOT!

I placed an order with a Harry Folger at Carports.com for a steel carport to be erected on my property in Texas. I have his emails assuring me that it only takes two weeks for delivery and that they would erect it in one day. Now, I am not stupid; I heard him when he told me that his company gets 10% of the total order in exchange for writing the order, however after three weeks I have not been contacted by T-N-T Carports who are identified as the manufacturer in the emails from carports.com. For the past week I have called T-N-T daily and left messages at every extension on their voice-mail system. There are no humans there and no one has ever returned my call. I then tried to contact Carports.com, but it's the same story. It's been a month now and nobody returns my calls or emails. Why do they think I'm going to pay them for this 'service'?

Fortunately, I paid the down payment to Carports.com using a credit card, so I'm going to challenge the payment with my credit card company. Perhaps that will get them to respond.

My advice to others is DO NOT place an order with Carports.com; go directly to the manufacturer.

I submitted a quote for a patio cover at my house, Mr. Dampier from the company called me and we made an appointment to meet at my house, after agreeing on a price and signed a contract he asked me for half down payment 750 dollars and was told somebody was going to deliver the materials in 5 to seven days, that was October 20, 2007. Is now June 2008 and guess what? That was the last time I heard from them. Mr Dampier cashed my check and never called me or came back, never answered any phone calls or written letters.

Just to let you know buyer beware, never do business with Mr. James Dampier. He just stole $750 from me, money I gave them in good faith, may he rot in ***. Go ahead call [protected] to get a rip off.

Their website says delivery in 2 to 4 weeks. They will lie to you. I ordered a garage from them 10 weeks ago, march 28, 2006, with a 10% deposit. 6 weeks later, it was installed on 5/13/2006, a day late, and without installing the 10x8 foot garage door. When i called them on friday, may 12, the day it was supposed to be delivered, and they said they were running late, i asked if that meant they would be there saturday. The reply was "i'll call you and let you know." they didn't call and since they close at 4 pm on friday and are not open weekends, i couldn't contact them. I live 4 1/2 hours away from this property. They did show up saturday but said they couldn't install the garage door because a bracket was missing. What good is a garage without the door? The installer said they might install the door monday, may 15. The garage was constructed using 14 gage frame, and i had specified over and over to both companies that i wanted 12 gage. 4 weeks later, they have yet to install the door, because they don't have anybody going up that way.

Today is june 9, 2006, and they are supposed to be up next week to resolve this. I've heard this crap before. They are supposed to call me this weekend, according to gabriel ortalaza at carports.com. This is a lie because i know carolina carports is closed on the weekends. My advice is stay away from these businesses, unless you like to wait and wait and wait and be lied to.

June 10, my neighbor in indiana calls me to inform me that my atv was stolen from the garage. The atv was double chained into 30 inches of concrete in the ground, inside the building.

June 12, 2006, gabriel ortalaza from carports.com emails me. He is very sorry my atv got stolen from the garage, but it is not his fault and that i will receive a call this week about installing the door.

Today is june19,2006, no call from carolina carports.

June 22, 2006, we are now at 12 weeks after i ordered building and after almost 6 weeks with no door on it. Brenda, from carolina carports mississippi office, calls to ask if my carport has been repaired yet. She tells me it will be done tuesday, june 27, but i must give her directions again on how to get there. I can't email it, because they have no computers there. I told her the directions.

June 27, 6:15 pm javier(i don't know his real name because he doesn't speak english very well, so i will call him javier) calls to tell me he is there to put up door. Hoooorah

June 29, i call javier to confirm the door is installed. He says yes, door is up, send check to company. The balance is to be paid when the job is finished.

July 1, 4 pm my neighbor calls and asks if i had been down to the property. He is standing inside my building and there are tire tracks in the driveway. I said it was probably the guys installing the door. He tells me the door is still lying on the floor not installed.

July 1, 4:30 pm i call javier and ask why he told me the door was installed if it wasn't. He said he had no generator that day and the road was closed. Liar liar. If he didn't have a generator, why did he show up at all? The original contract stated they would need one. They need one to put the building up. It is now 7 weeks since the building was put up and it still has no 10x8 foot door.