CarMaxstate inspection

C
This review was posted by
a verified customer
Verified customer

Just had my Virginia state inspection performed at Carmax last week and despite the fact that my car purchased from them one year ago had only 7K miles, with only 2K added by me this year, they found a problem that caused my vehicle to fail the state inspection. Imagine my surprise when they insisted I leave my car with them for several days until a factory part could be delivered, telling me I could not drive with an inspection rejection sticker, and then, my consternation when a local large dealership arranged to repair the supposed problem and then found nothing wrong!!! Oh, and if that's not enough: the alleged failure that cause me to fail inspection according to Carmax is apparently not a state inspection item. I plan on following up with the state. Love the car, but I'll stick with the factory dealership for all maintenance going forward.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.