CarMax review: Customer service in Ontario

On April 30th I found a Purple Challenger online in New Mexico. I have been looking for a purple car for a while. I called New Mexico put the car on hold. Paid $249 for the car to be shipped. Once the car arrived in Ontario, CA May 21 2021. I got a text and went up to get the vehicle. Once I got there the p a car loan was not honored because they informed me that the Pre approval was not done right. I was Denied my auto loan. So I asked the person Bill who he said was a manager to add a cosigner which was my sister. He filled out her information and said her information was Denied also. I thought something was not right because me and my sister have good credit scores and my sisters is higher than mine 700. Late my sister informed me here credit was on a freeze. So needless to say the transaction was over. No one at car max let me see NOR test drive the car I paid to ship. I went back 5/22/21- John said I can test drive for 10min. The car I paid to shop. I had no time 10min is not enough time. Then I went back 5/22/21 to test drive a BMW. the sales guy told me I had 20 mint. So now I am PISSED. I went back to John and ask WHY I was only allowed 10 min to test drive the Car I had on hold for me. John responds was because it was busy. Not an excess I Had a hold on the car not only was I owed 20 mint. It states on the contract I could get a 24hour test drive. I think the customer services SUCKS and they do not car about the people. The manager said he had already sold his quota for the month so he was not concerned about my sale. I am a influence in the community and I will tell Everyone I know about the HORRIBLE CUSTOMER SERVICE experience I experience with every salesman I came in contact with. No has reached out to make anything right. Maybe CarMax need retrain or hire more sales people. They lobby is Full every time I go and That is not a reason to turn people away or give people less than excellent customer service.
Vee Clark