CarId
reviews and complaints

Ordered parts, paid for parts never shipped. Talked with 2 costumer service reps. 2 days in a row. Was told I would receive emails on what was going on no email sent. 2/18/21 Canceled order asked for refund. Rep put me on hold while she sent email no email sent. 2nd rep talked with said they did not have my shipping address but the rep I talked with on 2/17/21 verified my address when I talked to her the day before.
Cancel my order send me a refund.
Order # [protected]
Kent [protected]

Ordered this item 01/11/2021, came in damaged 01/20/2021 filed Damage report and they still have not replace it yet said could be another 30 days this is 02/03/2021

Made a purchase online back on Dec 4th 2020, it took literally over 30 days to get my purchase. When I received one of the 4 wheel/tire packages it came damaged (plastic hub cap broken) took pictures and contacted them via email then phone to get resolution. it has been over 2 weeks since the report of damage and I have yet to receive a replacement or any contact.

Beyond the damage, the product received was poorly assembled, tire pressure was not at mfg spec (they filled the tires with Nitrogen to 40psi when the truck requires 60+ psi) also the wheel tires were supposed to be ready to mount, they were not, I had the wheels checked at a dealership (they were mounting them to the vehicle for me) for balance and they were off greatly.

Personally I would not purchase from this company again due to the poor customer service and product/services received. They charged me for my purchase prior to shipment and provided no real ship date.

I ordered two items from CARID: A Trailer Hitch and the Wiring harness for my Nissan Pathfinder.
The hitch came as expected but the harness never did.
At first they said the two came together and that the order was complete. As the manufacturer ships each item, and the two manufacturers were different, that could not and was not true.
After no answer as to when I would receive the wiring kit I asked to cancel my order and for my money to be refunded.
I spoke to the "customer service" via email, telephone and chat and always the same response: give us 24-48 hours to resolve.
Finally they said they would refund my money and gave me some kind of bogus authorization number.
Bottom line is that my $87.50 was never refunded. They avoid any responsibility even though I have copies of their communication (five times). They just don't care about customers only their money. They stole mine. Don't let it happen to you.
DO NOT order from CARID for anything. Save yourself the agony and go with a reputable company.

Ordered an item (chrome water pump for 1978 ford t-bird 351 modified) from them & it arrived promptly as they said but it was wrong & we are having many issues getting it resolved. The box is correct for what we ordered but when we opened it the part is not right, even the papers enclosed says it is a chevrolet part but the box plainly says ford. We called them & had to talk with someone who sounded as if they are in india or some country there. The guy did not understand what I was trying to tell him, finally they asked for a picture of the box & the part which we promptly emailed to them & got verification they received with a note they would take care of in 24 to 72 hrs. This was june 25. It is now june 29 & we have not heard from them so I called & again someone who speaks english but does not understand. Now they tell me they want a pic of both pumps to verify it is wrong. We already sent pics to verify wrong part, right box. I made another call back to sales department instead of customer service because of language issues. I asked to speak with a manager & of course i'm told no one is available. I called tuff stuff which is where the part is manufactured & i'm told carid is not one of the dealers. I asked him well how did they get your part & was told nothing unusual for ppl to get something like off e-bay. All we are asking for is the right part or our money back & not the run around!. Of course with covid running rampant you can't even go to the bank to talk to anyone to dispute the sale to try to get your money back. So looks like we are out $150 & nothing to show for it but a lot of aggravation. All we ask is to either give us our money back or send the correct part & quit giving us the run around. We've sent everything asked for & you keep asking for more. Straighten out what is wrong & we won't bother you again not even to order anything else.

On May 3 2019 I ordered the Rola Haul Your Might (59799) truck bed rack for my kayaks. I had a very busy schedule and was unable to install the bed rack until last week. I opened the box and all of the installation hardware was missing. I contacted Carid and they said that they would look into the situation. I received an email back stating because it has been almost a year that there was nothing that they could do. I emailed them back and told them that was unacceptable. Mary Hanson emailed me back and again stated that because of the time they could offer me a $50 discount for the inconvenience. I responded and said that that was unacceptable, all I want is the accessories for the rack.
1 Corporate Dr, Cranbury, NJ 08512 is the companies address.

John Swartz
Thu 5/14/2020 5:05 PM
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To: Customer Service - CARiD

No ma'am that is still unacceptable I would like someone that is in charge to please contact me @ [protected]

John R Swartz

On May 14, 2020, at 16:53, Customer Service - CARiD wrote:

 ## Please Reply ABOVE THIS LINE ##
Dear John,
Thank you for choosing CARiD.
I am writing to you regarding order [protected].
We can offer you 50$ discount for the inconvenience?
The order is almost a year old.
Please, feel free to contact us if you have any questions regarding your order. If you have any questions or concerns, please call [protected].
Thank you for your business with CARiD.com and have a great day!

Sincerely,

Mary Hanson
Customer Service
Phone: 800.505.3274 Ext.8045
Email: [protected]@carid.com

John Swartz - swartz.[protected]@hotmail.com - May 14 2020, 03:29 PM
So I paid $600 for an item that is worthless? This is unacceptable what else can be done?

John R Swartz

Called on dec 16, 2019 explained that rotors are no good and the steering wheel is shaking during breaking. I also told the woman the breakpads shouold be replaced at the same time. She said we will worry about them later. Got new rotors breaking is even worse than before. So they decided to replace pads without the rotors and the replaced rotors are still with original pads. They refused to replace it as a set. I called pagid manufacture and I spoke with tina. They agreed it should be changed as a set. The replaceement has been aproved by the manufacture and they still respond to the original issue form the dec 16, 2019. At this point I want the refund for the front rotors and pads and additional 2 sets of pads for rear and front that has not been used. The warranty is good fot 2 years and I am being treated like my warranty has expired. This is bull crap. You cant treat customers like [censored] for no reaso. The customer service is incopetent. No english skills. Cant distinguish diffrence between three and four and they have no knowledge abut the car issues. Theuy ignore the actual facts.

I ordered 4 rims and lugs. They sent wrong lugs but how was I to know until after the tire shop said they would not fit. The tire shop had never seen such a lug and called three other places but these rims require a specific lug. Tire shop had to put tires back on old rims and charged me 100. CARiD said too bad and sent correct lugs that required a specific key that the garage had never seen. Guess what, the special lug key broke and there was no tool in the shop that would work without stripping the lugs. They showed me how the lug key had been painted over to cover a defect. CARiD did not care and refused to take any responsibility for the fact that I am now without my car for 9 days. Yes, 9 days in the shop because the tires could neither be put on or taken off without the key. The key they sent was the wrong one. I could not make this up any more ridiculously. After yelling at them to no avail, they said they would send me a $25.00 gift certificate for my inconvenience. Really, I am out a car 9 days but at least I have $25 CARiD dollars. I am going on every review site I can find but I doubt they will care. Be warned.

my name is Elijah i called on thursday because your website advertized 25% off entire store for black friday the motor which has been 99.54 for 3 months was not discounted nothing on your website and the rep allison was rude and when i disagreed with her she said i was getting aggrivate and loud, your staff has not a compassionate or polite way to do business your company puts ou false advertsement to get people to buy and then deny them the sales price or a disclaimer shame on your company and complained to bbb on your business practices and complained on internet to sites of your bate and switch, i want th24.89 credit for 99, 54 purchase on [protected] not an option do the right thing or be blasted with negative outcomes on social media

Updated:
I was in the market for a bed liner to put on my 2016 GMC Sierra. I put in my vehicles information and the recommended bed liner popped up. This bed liner did not have any options for bed size but I figured since the site pulled it up based on my truck, I should be fine. The liner got delivered today and was a foot short. When I called the "customer service" (the operator clearly did not care about my issue), I was informed I'd have to pay $230 to send back the wrong one I received and to get the new one. THIS IS $20 MORE THAN I WAS CHARGED FOR THE FIRST LINER! Now I'm screwed with a liner that doesn't fit and I refuse to spend more money with this company. Avoid like the plague.

Update: I thought things would get better. But this company is charging me $162 to ship back the wrong part. I ordered the new liner and it arrived damaged today and I refused the delivery. Instead of dealing with the shipping company and sending me a new liner, this horrible company is having me handle it. At an undetermined time, I may or may not get the right part. I'm now out $500 for a $120 piece of plastic. The customer service has gotten worse and the supervisor I talked to this evening was horrible and condescending. This site is a black hole for your money with all the customer service of a squirrel. I will do my very best to make sure no one uses this site. They are simply thieves.

They advertised a part for my car, i bought it and took it to my mechanic to install. Guess what...doesn't fit. Wrong info on their website states that it fits my 2019 CRV. Digging a bit, the manufacturer website shows that it doesn't fit...they don't even make this part for my car. CARID has SO VERY GENEROUSLY offered me a $50 gift card towards future purchases but refuses to refund the $600 in mechanics charges for install/remove/reinstall original parts. Their response "guess you'll have to take it to court"...yes, really

I have had the absolute worst experience with this company, I ordered so pro comp wheels for my son's 4runner, as well as new set of tires. I get them in but only received 1 center cap, it then took another week for the other 3 center caps to arrive. When they came in I went to a dealership to have them installed, the dealership said they could not get the wheels and tires balanced correctly. They said the wheels were out of round. I contacted Carid and told them what was going on, sent a video of the wheel on the machine, a balance report, and a run out report that they requested. In the mean time I ordered replacement wheels from them so I could go ahead and get the new tires on the truck which I had to pay for out of pocket so on top of thE $550 I spent for the first set I have another $650 in the new wheels. A few days later I received 3 of the wheels, 1 of them was the wrong wheel, so now I have to buy another wheel so they can go ahead a ship the correct one because they messed up. So the 4th wheel came the next day then had to wait another few days for the correct wheel to be shipped out on my dime! Now I cannot get anyone to get me an update on where returning the original wheels that were out of round is at..long story short, after spending thousands of dollars with this company over years, I will never again order anything from them..not even a valve stem cap!

They are total scam artists. They will sale a product that says in stock. Just to ship late, blame it on the manufacturer. Then, you get to wait til its supposed to ship just to get an email saying it doesnt. Then when you complain, they will send you a small little gift certificate that idk even is real. Then you will get an email from Crapid oh sorry CARid and state that you Need to pay a ridiculous shipping price to the manufacturer to have it shipped. So... You pay for a product, that isnt really there. To get charged for a product you never really got, just to wonder if it even ever really existed. Stay away from CARiD. They are scammers. Ive heard alot of the same thing going on. They figure if you really need it they can con you out of more than its worth. Bad customer service. Bad business. ill be reporting all of this in. And I hope their business suffer, for they make the customer suffer. Bye CRAPiD oh I mean CARiD. Wont use you scammers again. I bought through CARiD not the manufacturer. And btw they won't give any so called manufacturer info out, but... They sure blame every last problem on this so called manufacturer. Stay away go somewhere else and get parts.

I went to the CARID website to order some rear brake rotors and rear brake pads for a 2014 Forester. Basically it was self service order that gave you different ordering options just like any other parts ordering system online. It ask for the year the model and the submodel. I entered everything as specific as possible including the engine size since there are different models. From my experience ordering these parts it usually will give you the correct fitment based on the information you entered.
I installed the parts and noticed it was slightly larger than the stock but I told my self this will probably fit because I entered everything correctly.
I called the call center and requested a return and they said because I already installed it on the vehicle I would not be able to return it. I explained that the rotor is too big and would probably scrape. Basically they told me I am out of luck because I already installed it.
I removed the rotors because they do not fit right and they were asking for picture to prove that it doesn't fit. I asked to speak to the manager who was very rude. I believe her name was Nina? So basically she tells me that because I selected the bigger rotor I am out of luck. I don't believe this person should be working in customer service because she doesn't know how to speak to customers. Very dismissive and no customer service skills whatsoever.

I paid almost 20$ to have these shipped and as of 3 days they still are not shipped the manager Nina I spoke with is very rude and could not speak with anyone else therefore my issue still unresolved as to they don't know where my package is either !
I am requesting a call back on this matter [protected]
My name Deborah Ing I was told I would get these on the 3 rd and they haven't shipped or have a tracking number ridiculous

DONT DEAL WITH CARID
I purchased auto vent shades part# 194675 and installed as per mfg. instructions. when rolling up windows they binded and one visor broke. I removed all four as two others were binding as well. I filed a claim to have them replaced and received an email stating they needed a video of them installed on vehicle. THEY WERE REMOVED SO I COULD SECURE VEHICLE! I called and was told that I am out of luck. This will definitely be my last order with this RIPOFF COMPANY! order #[protected]

Good Day,
I am a military service member and don't have the time to be dealing with this . I purchased a Transfer Case in July of 2019 ref# [protected]. The delivery for of the product was delayed and I had to personally research the manufacturer and make contact to arrange delivery. The associates for Car ID were rude (Gustavo) and told me multiple times that they could not help me. I made multiple phone calls to car I'd before going direct with the manufacturer. Once the product was delivered, I was told by car Id that I had to arrange return for the core refund. Once I again went direct with the company, I was informed by Dahmer that the product had been picked up and returned. This was August 19 2019. Today is August 30 and I am yet to receive my core refund. I contacted Car ID to resolve and they kept me on the phone for over 35 minutes with no resolve. I offered the supervisor (Leah), the name and number of the Dahmer point of contact that I had been working with and she told me"she wanted and needed nothing from me" extremely rude. I am writing to inform that this transaction was and has been unprofessional from beginning to end and I want the associates responsible held accountable for their rudeness and unprofessional conduct during a purchase of over $2000dollars. I will be reporting this to the better business bureau and would appreciate someone to contact me for further info regarding this matter.

Ordered seat covers for my 2018 Nissan Rogue on 7/20/19. I wish I had read reviews before doing business with this company. Here it is 8/28/19 and I'm still waiting for them to honor their word. They had me send pictures of them not fitting twice, questioning my integrity, they are way too small. They have told me three times now, weeks apart, that they will be sending me return labels via email. Still nothing! I've had to initiate all conversation only to be told to wait another 24-48 hours. This isn't a honest or professional way to do business. I've been trying to chat with them only to be cut off/disconnected.

I ordered the Spyder halo projector headlights on 7/17/19. The price was $288.15. $317.74 with shipping. I received The headlights on 7/23/19 and I installed them. I am A ASE certified mechanic. The left headlight worked correctly, the right headlight did not. These headlights are suppose to have a Warranty. I'm fact I called Before I ordered and was assured there was a replacement warranty for 1 year. These headlights did not work from day one. CARID will not replace the headlights, they will not refund my money. They're fix is to have spyder send me "the parts" to fix these brand new headlights myself... ie. New inverter and bulb "to see if this fixes the issue". I bought this product under the impression as advertised - that they would work and if not they would be replaced". I paid And all I have is a faulty headlight... I've called carid numerous times.. they still have not sent the"parts"for me to"fix" these headlights.. again I'm out $317.74 and have no working product, no refund, no replacement, no parts to fix.