Caribbean Cruise Line

This people call me day and night and i can't stand it anymore.No wonder i answer to say no to their offer they keep calling me. It's just too much for me i already have my own stress and this people come and add on to it. so please help me this and take it into consideration. Thank you.

MY wife had Caribbean Cruise lines make and unsolicitated call to our home. They offered to sell her a three day and two night cruise on this new cruise ship. She wanted to get me something to help me relax just for a weekend. We decided we were going to finally take the trip and when she called for the reservation they stated that we had to go to Ft Lauderdale for the tickets. The problem is that we live in Port St Lucie and the ship was leaving out of West Palm Beach. So we would have to drive two hours out of way to get the tickets. I want everyone to know don't be fooled by these telemarketers that these companies get to call you at home. There is ALWAYS a catch. Don't be fooled

I was contacted for promotional cruise aboard Celebration out of West Palm Beach. I paid the $118.00. When everything was explained to me, I was not advised that I would have to drive to Fort Lauderdale to "pick up vouchers" because I could not board without them. When I called to question, I spoke with "Richard" who was not helpful at all and would not even let me talk to a manager.He told me I would have to wait until after the cruise and write a letter. He was rude and not helpful. I dont know what they are trying to pull, but I was told when I first called this was not a timeshare pitch.

www.grandcaribbeancl.com and "Bahamas Celebration" cruise is a SCAM! I really regret that I agreed to participate in their promotion. There is no way to get your money back after you gave them the credit card number. DO NOT BELIEVE THEM! Sales people are very pushy and you can not think about participating in promotion, you have to make a desicion NOW! You will spend tons of time on the phone with them because they constantly transfer you. Representetives become pretty rude after you pay them. I tried to reach manager for couple weeks but always heard: "You may try to reach her later". And there is A LOT OF HIDDEN CHARGES!

We moved 4 weeks ago and the phone rings everyday regarding a Free Cruise, I always just ignore ythe phone call. Today finally picked up and they offer a 2 night cruise to tha Bahamas everything included, meals and everything. they had options of extending the time and you have 18 months to use it... but you have to register with 59.00DLLS a person for Government Port Taxes, that i was supossed to be getting half price off. They ask for my credit car information, after saying no I was out of the deal, was not allowed to consult with my husband or decide in the next few days, it sounded like a scam.

a RUDE, IDIOTIC, AGGRESSIVE SALESMAN, gave me hell for not wanting to give him my credit card number...all we wanted some literature before we hand over our credit card inormation over the phone no less...happy to be me today! Sucks to be you desperate salesman!

We booked this vacation 6 months ago and now they are changing everything. they changed our flight our reservations and are not willing to refund anything. SCAM. I am hiring a lawyer. Do not book with this company

Hi everyone, extensive research went into this website - www.thecaribbeancruisescam.com
If you got scammed this site will help you get a refund or if you would like to see how big the scam really is please visit. Don't forget to file complaints. Revisit tripadvisor- reports of bed bugs. So gross. See pictures at tripadvisor site and do your research. From what I gather booking the Bahamas Celebration directly is the best bet for a quick getaway but the timeshare mix is a nightmare.

I made the same mistake in purchasing this so called vacation. They took me for $620. They (CCL) said several thing that are fraudlent and misleading. Changed my so vacation iternirary without any advanced notice. Be very careful about even thinking about this scam vacation; they are predators working out of "boiler" room. Kind of like the Maffia's "Pump & Dump" scheme. Why lose good money after bad? I was an idiot; There is no free lunch unless you work on Wall Street and get a federal bailout!

I am so glad I did not pay the airfare - $1500 to Flroida (would of been out that also) to on this trip. I just hope I can get my money back. Better business complaint has been filed. Oh, and check out their BBB rating. A glroious "F".

http://www.bbb.org/south-east-florida/business-reviews/cruise-lines/caribbean-cruise-line-in-pompano-beach-fl-92014161

You did the right thing. This company is a complete scam and will take all the money they can from you. I went on this trip and it was the worst vacation of my life.

I got scammed today with it for $118. I hope that's all I get charged for my stupidity in believing them.

This is a scam! The only thing the operator was interested in was if I had a credit card or debit card! When I told them that this was a scam he got a bit upset. I asked him to remove my number from their caller list. Again I told him that their business is a scam and he hung up on me.
if a company is 100% legit the representative shouldn't get upset and hang up the phone when people say that their business is a scam. Also all the reviews online point towards a major scam with this compnay. so PLEASE folks stay away from this company! NEVER give your personal info (ID number, full name, credit card #, SSN, SIN, ...). If you give them this info you could be the target of ID theft or other scams!

Caribbean Cruise Line is a complete scam. I just spoke to one of the agents and he said they do not have to follow the law and can do whatever they please. Total scam artists

Got a call today from the same number. I just send them to hell and hung up. They are calling me 2 or 3 times a week ON MY CELL PHONE, yet my phone number is on the do-not-call registry. I complained many times to the CRTC and they don't give a flying [censored].

I am a business person, and "free" is NEVER free

Stephanie, you need to take a look at the Ocean Manor Hotel then justify your comment. They could film a horror film in it. This was an upgrade?

Does anyone have the corporate office #?! I am in awe with this ignorant company!

HAHAH i got this phone call also

Hi, my name is Stephanie Rodriguez and I am the Director of Public Relations for Caribbean Cruise Line. I see that you are having doubts about our free cruise. I assure you this promotion is 100% authentic. Thousands of families have traveled with us on this exact offer and they only pay their taxes. We have recieved tremendous reviews from these satisfied cruisers.

this number is now advertising in the Miami Radio market as a foreclosure home center. Glad I looked it up first

I have sued these guys twice now for their deceptive practices. Email me at mtodd75682@aol.com as I am interested in speaking with you.

CARRIBEAN CRUISE LINE DEFINATELY A SCAM. WATCH YOUR MONEY! My mother last July booked a cruise with Carribean Cruise Lines to be used within the next 18 months. That's all we know except that she never received her package. She died on Dec 31/2010. We called on Jan 27, 2011 to get money back and was told would send package to see what it is but We told them we wanted credit. Told that was fine. today I called again because still had not received credit and told not possible. Had ten days from time package sent out which she did not receive. Told they can't control what our country does for mail!?!?!? How low can you go as to not give credit when she has died. I cannot believe what has gone on here. I will make sure everyone I can knows that this is a scam and don't buy anything from them.

I was stupid enough to fall for this scam. Although I did not realize it until they had my credit card info. After booking with them over the phone for $785. I researched Caribbean Cruise and found out they have an F rating on BBB and there are tons of complaints against them. After a restless night of sleep, I called them the next morning and cancelled everything. They said they would refund my money back to my credit card, but only after them trying extremely hard to reconvince me. About 2 hours later I got a call from my banks fraud department. I found out my credit card had been hacked and someone had tried to make purchases for about $1400. Luckily my bank realized someone had stolen my credit card info and they declined the transactions. So beware that not only is this company ripping you off, there employees are stealing your card information. I learned the hard way but luckily my credit card was watching out for me! Someone needs to shut this criminal operation down!

I cannot call is a scam, but I can say they are dishonest people. They love you when you're buying but they fail to tell you upfront about their unrealistic refund policy. I have NOT set dates for my cruise, or my vacation. I merely needed to cancel the package, that's it. Nothing was planned but I just got off the phone and they want me to sell it to someone else. Excuse me? I am not paid by their cruise lines to sell their vacation packages. I am a consumer. They get to create these ridiculous policies, I have to create mine and let them know I will fight them with all I have to prove a point. When I do work for a client in my business, if I take a payment upfront, you refund the money if they don't utilize my service. That's just common sense and good business. These people have not heard the last of me.

I know this is late, but I thought I would inform you that they've cleaned up their act quite a bit. I paid for the big 6-night package and then went online to read thousands of horrible reviews and complaints. I decided right away I wanted to get my money back. I had to wait until Monday to call them since the customare care office was closed on Saturday when I booked the trip. But on my first phone call I was able to get them to cancel the reservation and issue a refund. I had to wait on hold twice, once for about ten minutes, and listen to their pleas for me to change my mind (they also offered to cut the price in half), but after repeatedly telling them I'd like to cancel, they did. The whole ordeal took about 20 minutes, and it was much smoother than I thought it would be. The three different people I spoke with were cordial enough, even after it was clear I wasn't going to change my mind. I guess 4, 000+ complaints and a D+ with the BBB made them clean up their act... They're still pushy, but I think that's just part of their business model. How else would they be able to talk people into a cheap cruise where you're forced to sit in on timeshare meetings?

I received a Caribbean Cruise redemption voucher in the mail that was stamped FREE COMP'D PER POINTS REWARD DEPT with a $1300.00 voucher. The voucher looked pretty real so I thought I would call and at least listen to the pitch, which I did for about twenty minutes, the salesman even named about five or six celebrities I could possibly run into, like thats a selling point. I could hear people in the background laughing and cursing, didn't at all sound like a professional place. Bottom line was a trip to Forth Lauderdale, Fl with a couple days in Orlando, a three day cruise to Grand Bahama Island and a couple more nights in Palm Beach, for two adults the cost would be $899.00 and for a child under the age of twelve $99.00. Catch is they want your credit card info over the phone and right then, when I explained I would need to speak to my spouse before I could spend that amount of money, I was told that after we hang up the offer is no longer valid. Reg flag for me, its crazy to give out your credit card info over the phone and why would they need it now...I should be able to think about it and get back to them if its something I want to spend my money on. When I told the representative I felt it was a scam and that I had just looked at this website, I was told "well there maybe alot of negative comments but the people do actually get to go on a cruise." Gee sign me up then...I told them I would rather pay full price for a cruise I would enjoy than to be robbed and hung up. Nothing in life is free!

I do not believe this is necessarily a scam, but it is on the very outskirts of being legal. i received a voucher in the mail, and out of stupidity, I called them. The sales person congratulated me on my winnings. I asked if it was a scam, and she gave me a million and one reasons why it was not a scam. After paying $516 dollars, which were for port taxes and an extended stay package, I ended the call. I began to have second thoughts, talked to my husband, and called back within an hour. The representative hounded me about why I would give up such a great deal. He refunded me 75% of my money, and told me to sleep on it. If I still felt the same way, call back and he will refund the rest of it. I did just that. I called back and went through three or four different people until I talked to Blake. He asked me why I would give this up and blah blah blah. Pretty much making me feel stupid for passing up such a great deal. After a lot of attitude on both sides, I got my full refund. Now, I am hoping it actually gets deposited into my account. Just beware things are not always as they appear.

This is a complete and utter waste of time unless you are willing to spend a lot of money. The company will talk circles, but in the end you must pay a significant amount of money to get ANYTHING for free. Bottomline.

I have sent out this email to the company and this site has the most feed on the subject I am concerned with. Please send any responces you may have.

To Whom it May Concern,
Today I received a voucher in the mail for a free cruise to the Bahamas. I called out of curiosity, and was asked to give my credit card information over the phone to pay the port fees and taxes. This came to 217 dollars. Now for a cruise this is not at all a bad deal, but I am concerned to give out a large sum of money over the phone without having received little more than a small pamphlet of promo information. I gave a unusable credit card just to see if you were holding it as a reservation spot or going to charge me. Obviously the immediate charge expresses some concern since I am suppose to have 18 months to even use the vacation, and make my reservation sixty days before I can go. I even expressed how much more sense it would make to pay only once you are ready to book your vacation and sure you are able to go. The marketer was not rude, but his only reason was so they could hold my spot. If I have 18 months why is there a need to hold a spot? If I call and the boat is at capacity couldn't I just call back at a later time as long as it's 60 days before the 18 months expires? If the company believes that is taking advantage of the deal, then why is the 18 month option available? If you could send me and type of privacy policy, notice agreement, or anything stating more detailed information about your offer or company, I would greatly appreciate it. I have researched the telephone number and website. The amount of negative feedback is immense and disconcerting. I would appreciate any reassurances your company could give.

Thank You For Your Time

I had the toughest time trying to get a refund with these people. They hounded me to death for a reason why I wanted a refund. I was transferred 4 times and each of the Customer Service personnel was rude. In the end, they knew (as well as I did), that because they are in the state of Florida, they are bound by law to refund this sort of package for whatever reason if no benefits have been received and it is before 30 days. Be persistent. If you demand a refund long enough, they get the point that you are serious. I got one - but it took me about an hour!

When i got mine today it went straight to the garbage. I'm not falling for that crap cause they probably from another country portraying you won something and ask your credit card info so they can clean you dry. i watch alot of America's Most Wanted and they had this guy in Nigeria that rounded people up and in a internet cafe they called people and scam them. they would learn to speak correct and act all business like and they probably would act like you after they have your card info and close your account and take all your money. They probably get mad easy cause more and more people are learning about the scam and they get mad cause they can't hit you. in a way i'm happy i don't have a credit card or charge card . If you wanna go on a cruise just go to Expedia.com or Price-line.com and book one. it's not free but at least you have peace of mind that the trip is legit.

I was sent a text message. THey already had my address and all. When I called the number before clicking on their link it was an automated web radio station called Fire97. They also want $118 for my port fees. I need to do a lot more research. They're saying it's through Holiday Cruise Lines and I will be sailing on the Celebration. Which I see is a Caribbean cruise line ship... So I'm quite confused. What's going on?

This company's customer service is so incompetent...I am planning my cruise the 1st week of April 2015, and I still have not received my itinerary (March 26, 2015), even though I was assured that I would receive it a month prior to departure. Everything has been a struggle with customer service since I paid for the cruise. I wish that I had gone with another cruise line now. I was promised a 2 for 1 airline travel voucher, which I never received so I ended up paying regular price for 2 airline tickets to Florida. Even though I paid $638.00 for the package, I still have to pay up to $400.00 in all of the "fees" that are charged upon booking. Customer service reps tell you anything to get you off of the phone when you're complaining about their service. I still don't know what to expect really. I can only hope for better treatment once I land in Florida. I'm very nervous about it.

I filed a report with bbb the same night I booked cruise after I read so many negative reviews. I called the cruiseline and they insisted no refunds. I wrote a letter to be and in a month ingot back a full refund. My bank has confirmed this.

I was a victim to this very same situation, but with a slight twist. I was sold a bill of lies and have not stopped kicking myself for it yet, however I recorded the entire conversation and I am glad that I did. As they were trying to "upgrade" my package, after I had shown interest in the cruise, I stated that I would "not like to make anymore decisions until I speak with my girlfriend because we are a team and I want her to feel included on any further decisions." The man (who I had been transferred to because he was a "manager" and could answer my questions better) clearly expressed that this was a lost concept for him and first tried to insult me by saying that it was "obviously because I didn't have enough money to upgrade" and that he would discount the package to make things easier on me. When I explained to him that this was not the case and that I just wanted her to be a part of this process he went further and literally told me that it was because of "this type of indecisiveness in men that women everywhere are turning into lesbians and bisexuals!" Shocked and extremely disrespected, I maintained professional composure and told him that he had overstepped his boundaries. In the state of Texas (where the phone call took place for me) a call can be legally recorded and used in court, so long as one or more person involved in the conversation gives permission. (I believe I also told them that I was recording the conversation.) Questions: Is this company so untouchable that they are allowed to do these things for so long? Why have they been allowed to continue to operate and why would any business ever associate with them if not purely for profitability? That being said, is there not a law against companies (big or small) profiting from immoral practices performed on their behalf? I also wonder what relationships this company may have with other larger and more reputable businesses that profit from catering to the gay and lesbian demographics?

From this employee comment:22nd of Feb, 2010 by CRUSIEBOYIN ORDER TO RECEIVE A FREE CRUISE YOU MUST REGISTER FOR IT..WE DNT CALL ANYONE OFF OF A PHONE BOOK...MANY WAYS TO REGISTER (SURVEY ONLINE, OVER PHONE, UR BBY CAN READ, TRADE SHOW, ETC.)...

well I received their offer through a phone survey that I thought was made by the Canadian government. I already had some surveys from the government and the questions were a bit similar..but I thought it was funny to have only 3 questions, not even a mention of the company and the call ended by telling me that I won a trip and if I wanted to be contacted about this, to press 1. I was confused about this, and certainly not expecting this... but i pressed 1 with hesitation and the call ended without mentioning the company or anything else. The call originated from Montreal, Quebec, Canada.

The 22nd of Feb, 2010 CRUSIEBOY (employee) also write...THANK YOU HAVE A GREAT LIFE YOU CLOSE MINDED PPL! This doesn't help the company at all. And why do they have to write all in caps as if they are screaming... Many people have complained about their attitude.

Response of 16th of Mar, 2010 by BAHAMABOUND (another employee) is totally inappropriate. Such employees working for a respectful company would get fired for such behavior.The 16th of Apr, 2010 BAHAMABOUND1 (same employee as above) is talking about that they refund all customers that asks for refund according to the law otherwise it would be credit card fraud. Of course he is going to say that here, otherwise he would incriminate the company. But then why is this site full of complaints about people that can't get a refund or have to waste so much energy and trouble to get it in a few cases?

For all those red flags when they called, I just told them I was not interested...repeated that twice before the employee had even started his speech and the conversation ended

I strongly suggest that you take your business elsewhere, with a reputable company that have a good customer service.

hello again

Hello, My story is a little different. I did not respond to any phone calls or Adverts. I actually was connected to the 'Caribbean Cruise Line' after being told I had won a free Cruise, after placing an Order from a T.V. Paid Commercial. I Was on the phone with them and they were telling me of all the wonderful perks...Only pay a 'Port charge' of $59.00 pp, 2 nights in Ft Lauderdale... etc etc. Well I fell for it literally...funny thing is these people are sooo good at what they do...they talked me into it even though I am a Disabled Adult...(2 hip replacements, one knee) and I live near the Beach (can't fully enjoy it bc of walking and balance and mobility issues). Yes I am sure you are all laughing your heads off saying I should of known better, Well you're right ! What got me was the '18 month' time allowed to book. I thought by that time I would have more recovery time behind me etc. Well I also want you to know I consider myself to be pretty business savy...I know not to give your CC # out etc...however I was fooled by the name...'Carribbean Cruise Line'...thinking they were the well known outfit.

Well after I got off the phone with them and $785.00 later on my charge card ...I had the opportunity to go online and check them out, (Of course I was not allowed to call them back later after I had 'thought about it'). Saw some pics of the Ship which is the 'Bahama Celebration' a refurbished Ferry Boat, Not what I would call a 'Cruise Line'. Saw some pics of the Cabins (beyond tiny) and found out the Ship had no Real Decks to hang out on in the Open Air..and not much A/C inside...the Ship (Ferry) was originally built for use in a colder frigid climate. Needless to say I was mortified...what the heck had I done :( I had Buyers Remorse in a BIG way.

Well long story short...guess I got lucky...(if you call having to resort to using your physical disability as leverage as Lucky). I was allowed a Full Refund...After first speaking with an Agent who first of course told me I had already agreed to everything and there were no Refunds ! I used the Fact that I was not even responding to an Advert...that I had been caught off guard and 'Fell' for all the 'Allure'. She then offered me a partial refund and I told her that was not acceptable...she then put me thru to her 'Supervisor' ...who actually still tried to 'Charm' me into keeping my Trip, by saying things like "Everyone Deserves a Vacation'...It's a 'Great Deal' etc. Oh I forgot this part...When I even tried to tell the first representative that I was too much of a 'Fall Risk' she actually told me I could buy 'Travelers Ins' lol. I said No Thank You, I had spent too much time in physical therapy / rehab to risk it. I would like my money refunded. Also I immediately called the next day, not even 24 hrs later.

Hope this has been helpful to someone...

I have had this miserable experience with Carribean Cruise lines as I got a cruise package that has only two nights of cruising . I called them and asked them to upgrade my package to more cruise time and I said I am willing to pay more . Turns out I am not allowed to cancel, no upgrades and no refunds . Has someone got any ideas . I really am thinking of taking this to a lawyer

Yeah... I just got a call today from them. I had a very rough day and now that I am on my lunch break at work I saw very unpromising reviews on this "Deal." I under stand with tax's and fee's the trip come out to about $232.00 however I want to make sure I am not paying any "Hidden Fee's." If anyone can please get back to me about about more information I would be grateful.
Kenneth Force-

NOTICE OF POTENTIAL CLASS ACTION. We are conducting an investigation into this matter for a potential class action lawsuit. If you are willing to share your story, please send us a confidential email at CCLclassaction@igc.org. Thanks for your time.